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"Refrigerator in room did not work. Elevator was not working"

"Everything is alright, but breakfast quality need to improve."

"The AC worked well and there was a dehumidifier in the room which was nice. The rooms weren’t well maintained and definitely needed updating, especially in the bathrooms. The bed linens were clean, the service was good, it just needs updating. Not sure I’d stay there again until changes were made."

"The staff were all very friendly. The room was comfortable and well maintained"

"Kitchen out of multiple items, including plates. Air conditioner issues. Front desk staff was friendly."

"This comment may not be true about all the rooms. Our room was outside of the main building (lavender room). The room had an old stained carpet that was not vacuumed at all during the time we were there. We know this because there were several dried leaves on the carpet from the day we arrived to the day we left. If you stay at the hotel for longer than a day, they do not clean the room unless it’s requested. We did request and they made the bed and put fresh towels but did not vacuum the...

"The hotel was very clean and spacious. The staff were friendly and helpful."

"The hotel was quiet and not much traffic around. The breakfast had several options to choose from, both hot and cold. Check in took a while because front desk personnel was new and learning the process. Understandable."

"Good location, clean, comfortable room and great staff."

"clean room."

"Good breakfast and plenty of parking."

"Solid hotel. Friendly helpful staff from check-in to restaurant staff. Highly recommend if in Springfield."

"Nice hotel. Great service. Common areas are in good shape. No drinking water in the gym. Room was a bit dated, but very nice and functional. Breakfast buffet included. Fruit and meat options were good; breads were institutional and brought the experience down a bit."

"Wonderful staff, great room, a totally great place to stay."

"Large, really clean room, quiet location, a couple were trying to check in with a dog when I was coming in. Location was close to gas, food, a "Dollar Store" and 1 exit away from my next day event."

"Our room was SO CLEAN. Loved the facility. Very old school and such a neat place to stay on Route 66. The hot tub was absolutely DIVINE!!! We will be returning."

"We had no housekeeping for the last day of our stay which was last Sunday. We had to go downstairs to get our wine open and come back up no wine opener. We ran out of tissue what else? Oh our keys stopped working for two days. I had to get them recharged and we had expected to have breakfast you know complementary breakfast like the Hilton and other hotels I’m really shocked and amazed so my mother and I am at 80 six-year-old Mom and I who flew in from New York were not impressed. "

"The room was clean and comfortable. The staff was good and the breakfast was great. The lady that did breakfast was very friendly and helpful. The hot tub and pool area was nice. We will be staying agian."