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"I booked this hotel through Expedia because it had a 4-star rating, excellent reviews, and showed a location just 0.44 km from Mall Road. Unfortunately, the experience was extremely disappointing and felt misleading. The overall cleanliness was unacceptable. Carpets in the room, reception, and hallways looked extremely dirty. The furniture fabric and cupboards were very dirty, baseboards were not clean, the floor had burn marks, and even the room phone had accumulated dust on it. The washroom...

"Unclean hotel with no concept of housekeeping. The manager has excuse for every short comings like TV not working, fridge not working. No light on mirror in bathroom. Walls not clean and have paan spit marks.No hotel staff available till 9 am."