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"Very disappointing stay. The service was poor, and the reception staff were especially unhelpful. During a time when many tourists were stranded and needed guidance or support, the staff showed little empathy and no willingness to assist. The room maintenance was also poor, with leaky sinks and toilet issues. Overall, the lack of support from reception and poor upkeep made the experience frustrating. The hotel seriously needs to improve staff responsiveness and basic maintenance standards."

"A nice hideaway from the city, with an elegant touch of desert ambiance."

"Great customer service "

"Only if house keeper could clean top up tea station. Every time I requested tea bags. Yea stationed was not cleaned or top up while we were staying."

"Room was decent overall..but thebi ineffciency of the staff in managing reservations and findkding solutions was awful. From reception , to coffee shop to the restaurant (horse and hound)..its crazy hownthese guys would not listen to customers ans "