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Urban Hotel Aix-les-Bains, BW Signature Collection

3.5 star property
Hotel with a full-service spa, 4-minute walk to Grand Cercle Casino

Choose dates to view prices

Photo gallery for Urban Hotel Aix-les-Bains, BW Signature Collection

Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
Interior
Reception
Premium bedding, in-room safe, desk, blackout curtains
Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
Urban Hotel Aix-les-Bains, BW Signature Collection, is steps from Grand Cercle Casino. Guests value the dry cleaning/laundry services for longer stays. The indoor pool area has comfy sun loungers, and the sauna and steam room offer perfect relaxation spots.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Hot tub
  • Pool
  • 24/7 front desk
  • Air conditioning
The current price is ฿2,656
฿3,011 total
includes taxes & fees
10 Nov - 11 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Comfort Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(21 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Premium bedding
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Premium bedding
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed) | Premium bedding, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Premium bedding
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Premium bedding
  • Sleeps 5
  • 1 King Bed

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About the area

Map
1 Avenue De Marlioz, Aix-les-Bains, Savoie, 73100

What's nearby

  • Congress Centre - 3 min walk - 0.3 km
  • Grand Cercle Casino - 3 min walk - 0.3 km
  • Thermes Chevalley - 8 min walk - 0.7 km
  • National Thermal Baths - 17 min walk - 1.5 km
  • Lake Bourget - 3 min drive - 2.1 km

Getting around

  • Aix-les-Bains - Le Revard Station - 6 min walk
  • Chambery (CMF-Chambery - Savoie) - 15 min drive

Restaurants

  • ‪Le Passé - ‬7 min walk
  • ‪La Balançoire By La Bicyclette Rose - ‬6 min walk
  • ‪L'Arbre A Palabres - ‬6 min walk
  • ‪Maison Trois - ‬6 min walk
  • ‪Café des Bains - ‬6 min walk

About this property

Urban Hotel Aix-les-Bains, BW Signature Collection

Hotel remodelled in 2019 and located near Grand Cercle Casino
Located close to Thermes Chevalley and National Thermal Baths, Urban Hotel Aix-les-Bains, BW Signature Collection provides dry cleaning/laundry services, a gym and a business centre. Active travellers can enjoy cycling at this hotel. Treat yourself to some rest and relaxation at Espace détente, the on-site spa. In addition to a steam room and a sauna, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An indoor pool, along with sunloungers
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • Express check-out, multilingual staff and 1 meeting room
  • A 24-hour front desk, a lift and a TV in reception
Room features
All 62 rooms feature comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Free toiletries and hairdryers
  • Flat-screen TVs with digital channels
  • Free infant beds, electric kettles and heating

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8.8 out of 10, Excellent, 538 reviews
The price is ฿3,391
฿3,849 total
includes taxes & fees
11 Nov - 12 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 13 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 15 for adults and EUR 10 for children

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 377 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Built in 1992
  • Renovated entire property - March 2019
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday, Wednesday and Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 100 per day
  • A tax is imposed by the city: EUR 1.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 10 for children
  • Covered self-parking fee: EUR 13 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Spa fee: EUR 16 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the total of your stay for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 3 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Agora Aix-les-Bains
Hôtel Agora Aix-les-Bains

Frequently asked questions

Does Urban Hotel Aix-les-Bains, BW Signature Collection have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Urban Hotel Aix-les-Bains, BW Signature Collection?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Urban Hotel Aix-les-Bains, BW Signature Collection on 10 Nov 2025 start from ฿2,655.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Urban Hotel Aix-les-Bains, BW Signature Collection pet-friendly?

Yes, this property allows cats and dogs (limit 1 total). There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Urban Hotel Aix-les-Bains, BW Signature Collection?

Self-parking is available for EUR 13 per night. Limited spots are available.

What time is check-in at Urban Hotel Aix-les-Bains, BW Signature Collection?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Urban Hotel Aix-les-Bains, BW Signature Collection?

Checkout is at noon. Late checkout is available for EUR 30 (subject to availability).

Where is Urban Hotel Aix-les-Bains, BW Signature Collection located?

Located in Aix-les-Bains City Center, this spa hotel is within a 10-minute walk of Grand Cercle Casino and Thermes Chevalley. National Thermal Baths and Lake Bourget are also within 2 mi (3 km). Aix-les-Bains - Le Revard Station is 6 minutes by foot.

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Urban Hotel Aix-les-Bains, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 166 out of 356 reviews
Rating 8 - Good. 123 out of 356 reviews
Rating 6 - Okay. 33 out of 356 reviews
Rating 4 - Poor. 18 out of 356 reviews
Rating 2 - Terrible. 16 out of 356 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super location. Modern Rooms. Friendly Staff.

Ideal location close to town centre, great and friendly staff, nice breakfast (although perhaps a little expensive), and modern clean rooms. No complaints from me!
Stayed 2 nights in Mar 2025

10/10 Excellent

stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful, comfortable stay. Staff were very helpful and gave us a free upgrade to our room! Very eco-conscious with water provided in reusable bottles. Spa was very luxurious.
Stayed 2 nights in Jun 2025

6/10 Okay

Pascal

Liked: Property conditions & facilities
Super
Stayed 1 night in May 2025

8/10 Good

Carine

Liked: Cleanliness, staff & service, property conditions & facilities
Très sympathique, on a bien profité du SPA car mauvais temps dehors, juste déçue que le hammam soit hors- service ces 2 jours . Autrement je recommande
Stayed 1 night in Oct 2025

10/10 Excellent

Cerena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente expérience
Stayed 2 nights in Sep 2025

8/10 Good

maryse

Liked: Staff & service, amenities, property conditions & facilities
Des imperfections, mais bon week-end tout de même.
Stayed 2 nights in Sep 2025

10/10 Excellent

Hasna

Liked: Cleanliness, staff & service, property conditions & facilities
Excellente expérience merci à l’ensemble de l’équipe
Stayed 1 night in Sep 2025

10/10 Excellent

jean-françois

Liked: Amenities
À refaire
Stayed 1 night in Sep 2025

8/10 Good

Turan

Liked: Cleanliness, staff & service, amenities
Bisschen in die Jahre gekommen. Parkhaus ist gruselig, da die Zeitschaltuhr schnell abläuft. Leider wurde die Reise doppelt Berechnet. Zum Glück konnte ich meine Konto online einsehen. Die Mitarbeiter am Empfang war sehr nett und konnte zur Problemlösungen unterstützen.
Stayed 1 night in Jul 2025

2/10 Terrible

Pascal

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Ne pas réserver !

Ne vaut absolument pas son niveau pour le prix ! Impossible de gérer la Clim soit même ! Même pour l’éteindre il faut demander à la réception … parking 18€, piscine 16€ … j’ai u problème de bruit dans ma chambre, refus de me changer de chambre ou de me rembourser … je vous déconseille fortement cette hôtel, à quelque mètres pour quelques euro en plus vous avez le golden tulipe Aix les bain !
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon hôtel

Chambre correct et lit confortable. Il y avait un frigo et de quoi faire du thé et du café ainsi que des bouteilles d'eau. Parking à 13 euros par nuit. Le coin spa est super agréable. La piscine est bien chauffée. L'emplacement de l'hôtel est parfaite. À quelques minutes du centre ville. Je recommande.
Stayed 1 night in Jul 2025

10/10 Excellent

casisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bel hôtel avec tous les conforts qui vont avec . Recommande a 100%
Stayed 2 nights in Jul 2025

10/10 Excellent

jean marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Je recommande

Très bonne literie et climatisation.
Stayed 1 night in Jun 2025

6/10 Okay

sandrine

Liked: Staff & service, property conditions & facilities
J'ai choisis cet établissements pour le prix car je faisais un bref sejour au final si on compte l'accès à la piscine et le parking qui est payant nous aurions pu prendre un hôtel près du lac.
Stayed 1 night in Jun 2025

2/10 Terrible

Sandrine

Disliked: Cleanliness, property conditions & facilities, room comfort
Paiement effectué alors quau telephone la reservation etait annulée . Personnel très incompetent !
Stayed 1 night in Jun 2025

6/10 Okay

marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
acces piscine en supplément (pas vraiment précisé à la réservation, c'était juste indiqué spa en supplément mais c'est le même acces) 16 euro/personne pour y accéder..
Stayed 2 nights in Jun 2025

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escapade en amoureux! Établissement parfait pour être dans notre bulle. Calme, propre, bénéficiant d’un super SPA, et à proximité de tous commerces. Staff agréable.
Stayed 2 nights in Jun 2025

8/10 Good

Rodolphe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localisation. Accueil, chambres spacieuses, équipements spa, le tout très bien. Le petit frigo peut-être disponible en chambre mais sur demande car il n y en a pas pour toutes les chambres. Dommage que le tapis de course etait en panne. La zone spa est fabuleuse ! Le Park bien que payant est grand lesbplaces sont tres large!
Stayed 2 nights in Jun 2025

4/10 Poor

Christophe

Liked: Cleanliness, amenities, property conditions & facilities
On a payé via votre réseau 296€ en arrivant on a payé le parking, le petit déjeuner et le spa pour 2 jours soit 96 € j'ai bien insisté pour payer ce supplément et être débarrassé pour notre départ. Hors en partant on nous a réclamé le petit déjeuner ! Ceci n'est pas normal ! J'aurais dû demander la facture détaillée des l'arrivée! Je ne recommanderai surtout pas cet hôtel et comme je suis beaucoup vu sur Google le massage passera très bien. Je ne remettrai pas les pieds dans un de vos établissements qui affiche 4 étoiles et a des douches avec du moisie sur le bas des fayence aussi !
Stayed 2 nights in Jun 2025

10/10 Excellent

Miriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posizione ottima. Super pulito. Personale cortese. Stanza enorme. Unica pecca: la porta del bagno è scorrevole e rimane di parecchio rialzata garantendo zero privacy. A parte questo dettaglio, il resto era perfetto.
Stayed 2 nights in May 2025

8/10 Good

Nadege

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon sejour
Stayed 3 nights in May 2025

10/10 Excellent

Cédric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons passé un très bon séjour. Dommage que la piscine soit un peu petite manque de place.
Stayed 1 night in May 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schwimmbad

Aufgrund der Homepage, waren wir der Meinung, dass das Schwimmbad im Preis enthalten ist. Leider war dem nicht so.
Stayed 1 night in May 2025

8/10 Good

Elsa

Les + : la proximité du centre ville, un grand parking gratuit le week end a 150m, chambre assez spacieuse, spa propre et agréable Les bémols : chambre assez spartiate pas de mini bar, pas de sèche serviette (pas pratique pour faire sécher le linge après le spa), la voix de l'ascenseur audible depuis les chambres
Stayed 1 night in May 2025

2/10 Terrible

Myriam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A fuir

J’ai séjourné dans cet hôtel en famille du vendredi au dimanche. Malheureusement, l’expérience a été décevante à plusieurs niveaux. Tout d’abord, j’ai dû demander à plusieurs reprises des serviettes pour pouvoir me doucher. Malgré mes relances, elles ne m’ont été apportées qu’après insistance. Ensuite, le chauffage ne fonctionnait pas : nous avons littéralement gelé toute la nuit, ce qui est inadmissible, surtout en cette saison. Cerise sur le gâteau : deux jours après notre départ, l’établissement m’a contacté à plusieurs reprises pour me demander de régler les taxes de séjour… pour finalement me dire qu’elles étaient déjà payées. Un vrai manque d’organisation. Bref, séjour très inconfortable. Je ne recommande pas.
Stayed 2 nights in Apr 2025