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Hotel Puerto de las Nieves

4.0 star property
Ocean breezes complement the spa treatments at Hotel Puerto de las Nieves, where attentive staff serves delicious breakfasts as guests relax with morning papers

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Hotel Puerto de las Nieves offers a peaceful oceanside getaway with a complete breakfast buffet. Enjoy the arcade, browse the library, or visit SPA LAS NIEVES for massages and hydrotherapy. Free WiFi in public areas. The concierge team earns consistent praise from visitors.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Restaurant
  • Air-conditioning
  • Gym
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About this property

Hotel Puerto de las Nieves

  • Upscale hotel by the ocean
  • Consider a stay at Hotel Puerto de las Nieves and take advantage of a free breakfast buffet, an arcade/games room and a library. Treat yourself to spa services, such as a massage, a body wrap or a facial. In addition to laundry facilities and a bar, guests can connect to free WiFi in public areas.
  • You'll also enjoy perks such as:
    • A seasonal outdoor pool and an indoor pool
    • Self-parking (surcharge), a round-trip airport shuttle (surcharge) and express check-out
    • A 24-hour front desk, 2 meeting rooms and smoke-free property
    • A banquet hall, a gift shop and a reception hall
  • Room features
  • All guest rooms at Hotel Puerto de las Nieves offer perks, such as air conditioning, in addition to amenities, such as safes and free newspapers.
  • Extra amenities include:
    • Showers, bidets and free toiletries
    • Free infant beds, daily housekeeping and desks

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for EUR 40.0 per day.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Covered self-parking fee: EUR 15 per day
  • Rollaway bed fee: EUR 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Hotel Puerto de las Nieves have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

Is Hotel Puerto de las Nieves pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerto de las Nieves?

Self-parking is available for EUR 15 per day. Limited spots are available.

What time is check-in at Hotel Puerto de las Nieves?

Check-in start time: 2:00 PM; check-in end time: 5:30 AM.

What time is check-out at Hotel Puerto de las Nieves?

Checkout is at noon.

Does Hotel Puerto de las Nieves provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Puerto de las Nieves located?

Located in the heart of Agaete, this hotel is within a 5-minute walk of Las Palmas Beaches and Agaete Ferry Dock. Agaete Natural Pools and Dedo de Dios Seastack are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.2

Cleanliness

7.0

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 111 out of 201 reviews
Rating 8 - Good. 71 out of 201 reviews
Rating 6 - Okay. 17 out of 201 reviews
Rating 4 - Poor. 2 out of 201 reviews
Rating 2 - Terrible. 0 out of 201 reviews

Reviews

Verified

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - lovely staff. True, bits of this hotel could do with a face-lift. But generally, it's a great value hotel in an excellent location. Very good breakfast too. Would definitely stay again.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel and spa was wonderful 10/10
Stayed 1 night in May 2023
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is within walking distance to great harbor restaurants, and also a quick drive to the ferry. Secure parking below the hotel is an added feature!!
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We enjoyed our stay

We stayed for two nights and found it very comfortable. The room was a good size, the bathroom was clean and the balcony was huge! The pool was warm and very relaxing. You do need to pay extra for the sauna though. It’s €10/pp. The breakfast was basic but good enough to start the day. The scrambled eggs were really nice.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a fabulous building, shades of an old steam ship of faded grandeur, but all the more beautiful because of it, our room was very spacious. The spa pool was great. The breakfast very canarian, but lots of it. Then staff were happy, considerate and helpful. The town is VERY quiet, but it is mid December when I am writing this.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Raoul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Charming hotel with a fantastic spa.
Stayed 4 nights in Jan 2023
Verified

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice spa and thermarium
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort

Good location, big rooms and value for money

Great location, big rooms if little old fashioned. Good value. Only downside, poor breakfast.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities

Great location and comfortable hotel.

Hotel is in great location. The outside of the hotel looks a bit jaded the inside is old fashioned but very clean. The staff are very courteous and helpful. Spa is actually much nicer than I expected. Breakfast very good. Second floor rooms have balconies which is very nice.
Stayed 2 nights in Jan 2023
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location

Low key and a bit old fashioned but in a fantastically ideal location for the sea front and the restaurants or bars. My room and individual balcony felt huge. I would very happily return here in an instant.
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
I made a very last minute change of plans and checked out of my previous hotel a day earlier than expected and was lucky enough to have found this hotel. It was reasonably priced, perfectly located, I found parking to be easy but I think I was lucky I found a spot immediately. The hotel staff were lovely. Thank You!
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities

If u cant find anything else

I had high hopes for Hotel Puerto de Las Nieves given its location, but the stay was a letdown. The room felt worn and neglected, with old fixtures and poor cleanliness. The breakfast was equally underwhelming—stale bread, canned fruit, and a painfully slow orange juice machine. The coffee tasted like it had been reused a few times. Items weren’t restocked, and guests were left standing around waiting. We tried the “spa”, more like a damp, over-chlorinated space that felt more stressful than relaxing. The room itself was dark, cold, and uninviting, with sagging mattresses and poor lighting. There were also very few sockets so good luck charging ur phone. By the time we checked out, I honestly understood why the receptionist didn’t bother to ask how our stay had been or say goodbye—she probably knew the answer.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and quiet, breakfast was good and pool and jacuzzi was relaxing, fresh and modern with water jets and massaging loungers in the pool A few things not good such as no English speaking staff, had to rely on Google translate, no English channels on TV, it's the most widely spoken language in the world. We were there for four nights, the first two nights we were wakened by a garbage truck outside at 3.30am, it went on for fifteen minutes, very loud. We asked to change rooms from 208 to 202 which was so much better, so quiet and with our own terrace with a lovely view. The first morning we didn't say we didn't want housekeeping, there wasn't a sign to put outside the door, also we'd only checked in the night before. On returning after a walk I found my flip-flops I'd brought for the pool had been thrown out, I'd left them in a bag in the bathroom, the maids when questioned via the receptionist kept saying they hadn't seen them, but they never admitted to throwing them out, after no luck finding them the head receptionist compensated me 5 euros to replace them, it was an inconvenience as I needed them for the pool and had to make do with training shoes.
Stayed 4 nights in Jan 2023
Verified

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Gutes Frühstück. Leider war die Sauna geschlossen, schade bei einem Wellness Hotel
Stayed 1 night in Mar 2026
Verified

8/10 Good

Timo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra och gratis garage parkering
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Enrico

Liked: Cleanliness, staff & service, room comfort
Camera un po’ datata ma pulita e personale molto gentile Buona colazione e assortita
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ramon Purroy

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen sitio
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon petit-déjeuner Chambre propre Literie confortable Manque de prises près des lits
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Thuc Linh

Liked: Cleanliness, amenities, property conditions & facilities
Très chouette hôtel très bien placé, à qques minutes de marche de la piscine naturelle d'Agaete et de la plage. Chambre spacieuse, parking en sous-sol très étroit mais qui est fort pratique. Très bon petit déjeuner, le spa est un pur bonheur
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Stéphane

Liked: Cleanliness, property conditions & facilities, room comfort
Accueil très agréable. Services efficaces. Chambre parfaite avec leur petit style rétro.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique decoration Calme Personnel tres sympthique et disponible Excellent petit déjeuner varié et copieux Produits frais Tres propre
Stayed 1 night in Sep 2025
Verified

8/10 Good

FOUAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnifique

Bien propre et confortable
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Elisabeth

Wir hatten ein Problem im Zimmer. Es fing im Bad an von der Decke zu tropfen. Man war dann auf der Toilette im Regen und der ganze Boden war naß. Kondenswasser von der Klimaanlage? Das Frühstück war gut, die Betten waren gut. Die Garage ist eng, aber kostenlos. Das Spa ist sehr angenehm, man braucht einen Termin. Wir waren das 3. Mal in dem Hotel, das war bis jetzt das schlechteste Zimmer. Aufpassen, 216!
Stayed 2 nights in Aug 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
El hotel está bien, aunque falta una reforma.
Stayed 1 night in Jun 2025
Verified

8/10 Good

MONICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones amplias desayuno incluido muy variado y buena ubicación
Stayed 1 night in Mar 2025