On the beach, sun-loungers, beach umbrellas
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Reviews of Dunes d'Or Ocean Club

5 out of 5
Dunes d'Or Ocean Club
Secteur Balnéaire, Agadir

Reviews

7.2

Good

Rating 10 - Excellent. 28 out of 108 reviews" "
Rating 8 - Good. 36 out of 108 reviews" "
Rating 6 - Okay. 23 out of 108 reviews" "
Rating 4 - Poor. 10 out of 108 reviews" "
Rating 2 - Terrible. 11 out of 108 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Eddie

Disliked: Cleanliness, staff & service
Stayed 6 nights in May 2024
Response from Guest relation on 22 May 2024
Cher Client, Nous vous remercions de votre commentaire et nous excusons de ne pas avoir parfaitement répondu à vos attentes. Bien cordialement

10/10 Excellent

Abdulaziz, Dhahran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, I stayed couple nights and enjoyed, lovely staff
Stayed 1 night in Jan 2024
Response from Guest relation on 29 Jan 2024
Dear Guest, We are very pleased to hear that your recent stay at Les dunes d'or beach club Agadir was very pleasant and that you enjoyed it very much. Our team would like to thank you for your very kind review.Thank you very much for choosing Les dunes d'or beach club Agadir for your holiday. We look forward to welcoming you back to our hotel.SincerelyGuest relation

2/10 Terrible

Mark

Stayed 5 nights in Jan 2024
Response from Guest relation on 29 Jan 2024
Dear customer,Thank you for giving us your feedback to help us improve the quality of our service.Yours sincerelyGuest relation

10/10 Excellent

Lorna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We both loved it all. Great staff, great food and property was lovely and clean. Thank you Dunes D'Or :-)
Stayed 4 nights in Dec 2023
Response from Guest relation on 24 Jan 2024
Dear Mrs Lorna, We are very pleased to hear that you enjoyed your recent stay at the Dunes d'or beach club Agadir. Our team would like to thank you for your very kind review.Thank you very much for choosing Dunes d'or beach club Agadir for your holiday. We look forward to welcoming you back to our hotel.Best regards,Guest relation

6/10 Okay

Oluwakemi Omotayo Morenike

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Check in was terrible - so slow, we waited for an extra 45 mins after the time listed on Expedia for check in which was 2pm. There was a mishap where the hotel hadn’t checked us in properly and then let another guest come into our room as their system showed the room as available and not occupied even though we were already in the room for several hours. This made us feel unsafe at first. The bathtub wouldn’t drain and the room is need of an update as it looked quite dated. However, the staff we friendly and nice and the hotel is in a great location.
Stayed 4 nights in Oct 2023
Response from Guest relation on 2 Nov 2023
Dear Guest, Thank you for taking the time to share your experience following your visit to Atlas les dunes d'or Agadir. It was with great attention that we read your review and with regret that we learned of your disappointment. As you can imagine, we are not in the habit of making our guests' experience unpleasant, and we apologise for an uncomfortable experience which in no way reflects our usual standards. We hope to have the opportunity to welcome you soon, so that you can get to know our charming hotel better and make your experience as pleasant as possible. Yours sincerely

4/10 Poor

Abdellatif, Edmonton

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We were ignored by rude and dismissive reception staff when we arrived to check in. We needed to wait until 3 p.m. to get our hotel cards and discovered the cleaning staff had still not finished cleaning our two rooms for our family when we arrived. We opened a closet door and found a horde of tiny bugs crawling around at the bottom, and had to point it to the cleaning staff. The next day our request for another room was granted after we provided photographic evidence of my husband’s bug-bitten back. It appears the hotel has a serious bug infestation problem they need to resolve.
Stayed 3 nights in Sep 2023
Response from The Management on 20 Sep 2023
Hello, First of all, we would like to thank you for coming to stay with us and for your review. We pay great attention to all the opinions expressed by our customers. We are obviously sorry that your experience was not perfect and we will do our utmost to ensure that this does not happen again. We take your feedback into account and will not fail to rectify this with the utmost care. Please do not hesitate to return to our establishment and we will do our utmost to ensure that your experience is a perfect one. Yours sincerely Guest Relations Department

2/10 Terrible

Lorenz

Stayed 6 nights in Aug 2023
Response from La Direction on 15 Aug 2023
Cher client, Nous vous remercions d'avoir pris le temps de nous faire part de vos impressions et de vos remarques et nous sommes sincèrement désolés de ne pas avoir pu vous satisfaire pleinement. Soyez assuré que les mesures nécessaires seront mises en œuvre pour améliorer la qualité des services mentionnés. Encore une fois, nous vous remercions pour votre commentaire et espérons regagner votre confiance lors de votre prochaine visite. Cordialement Service relation client

6/10 Okay

souad

Liked: Cleanliness
Need more attention
Stayed 2 nights in Jul 2023
Response from The Management on 13 Jul 2023
Dear Guest, Thank you for taking the time to write this review. I sincerely apologise for the experience you had during your last stay with us and let me assure you that it is not representative of the service we offer to our customers. I thank you for your understanding and look forward to welcoming you back. Yours sincerely Guest Relations Department

10/10 Excellent

Bnar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, safe and very y relaxing resort with plenty options of restaurants and bars. Very clean and the breakfast was excellent and fresh. I also liked the animation team they were very professional and entertaining. I liked the location as well . To be honest I can’t fault them at all.
Stayed 7 nights in Jun 2023
Response from The Management on 4 Jul 2023
Dear Guest, Thank you for taking the time to write this review. I sincerely apologise for the experience you had during your last stay with us and let me assure you that it is not representative of the service we offer to our customers. I thank you for your understanding and look forward to welcoming you back. Yours sincerely Management

4/10 Poor

LAHBIB

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2023

6/10 Okay

Matthew

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice location but nothing special
Great location right on the beach. A nice enough hotel although nothing fancy, nice pools. Service leaves much to be desired however. Reception staff were dismissive and not very welcoming. They also moved us to a different room on the first day, and tried to put us in an unclean room, they then moved us again to a room that was different to what had been paid for. They were not very apologetic and almost dismissive and seemed annoyed at us for making a fuss! For being upset at them trying to put us in a room that hadn't even been cleaned after it's previous occupants. Very cheeky and rude
Stayed 4 nights in Apr 2023

6/10 Okay

Mohamed

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The hotel is good for a traveler on a budget, nothing fancy
Stayed 5 nights in Apr 2023

8/10 Good

Anwar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach. Walk8ng distance to the Marina. Beautiful garden. Excellent Breakfast. Friendly staff. Few minutes by taxi to the Marina.

10/10 Excellent

Mohammed Ali

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2023

8/10 Good

Mamadou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Stayed 11 nights in Feb 2023

4/10 Poor

Adam

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The location and staff are great. The cleanliness and general up keep of the hotel was not great, mould in the shower, peeling paint, dirty sheets…
Stayed 2 nights in Mar 2023

4/10 Poor

Mo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice property, but during my stay a lot of things were closed and not working, no indoor pool, outdoor pool freezing and not heated. Description includes blackout drapes, but there were no blackout drapes, tvis was quite important for us, we woke up with headaches every day
Stayed 7 nights in Feb 2023
Response from The Management on 1 Mar 2023
Hello Dear Customer, Thank you for taking the time to write this review. We sincerely apologize for the experience you had during your last stay with us and let me assure you that it is not representative of the service we offer to our customers.SincerelyThe Management

8/10 Good

mahmoud

Liked: Cleanliness, property conditions & facilities
Guest relation Hind was very helpful and listening to my need , thank you for the flowers that been put in my room. Omar the cashier also was very nice and helpful , I will recommend this hotel but there's will be little details to pay attention next time , box of klinex for example missing in the rooms and more towels for 2 people will be a necessary . Very good hotel and i will be back for sure . Thank you
Response from The Management on 6 Jan 2023
Dear Mahmoud, We would like to thank you for your warm comment. It is a real pleasure to read you for our team who invests every day to make each stay better. We look forward to welcoming you again, Respectfully The Management

6/10 Okay

mahmoud

Liked: Cleanliness
Breakfast area is crowded sometimes and staff shortage or they don’t clean fast to allow others to sit , tables are not monitored as I put my plate full of food and went to grab water then I found 2 individuals taking my table and my plate is still in front of him talking and spitting while talking , the staff didn’t do anything and I had to confront them to leave the table , then they said is it private table table for you , I don’t blame them if they have no class and manners but I blame the staff for neglecting their responsibilities . Guest relation Hind is Amazing I had small upgrade because she recognized me for second time . I booked for 2 nights then 1 night then another 2 nights because I liked my room in front of the beach , but every time I book online the cashier didd et je allow enough time to receive the payment as it’s paid full , so he keep arguing that I haven’t paid and he require payment every time and I refused to give him my card again as I showed him that my card was debited in each time but they don’t get the payment right away and they are not patient when you book online while you’re there . The big picture nice hotel , nice pool , breakfast ok for 4 stars , room very clean view is amazing , but staff need more training and be concerned about the customer . Maybe little raise will be sufficient . Thank you
Stayed 1 night in Dec 2022
Response from The Management on 19 Dec 2022
Dear Mahmoud,Thank you for taking the time to share your recent experience of your stay at our hotel. We are disappointed that we didn't meet all your expectations .We are very surprised by your comment and we are sorry to read your feelings about what happened in the restaurant .We hope to have the opportunity to earn your trust again during your next stay. Best regards The Management

8/10 Good

Andres Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es bastante difícil comunicarse si no se sabe el francés, ya que el inglés no es un idioma muy hablado por aquí. Como fuimos en temporada baja, algunas actividades del hotel no estaban disponibles y si es bastante poco amigable con el ambiente. No tienen opciones de no lavado de toallas y toallones por lo que lo cambian todos los días y a veces sin necesidad y también mucho uso del plástico de un sólo uso como las cucharas para postre y desayuno descartables, pudiendo utilizar metálicas u otras opciones no plásticas. Eso es lo único que no me gustó pero el resto es super recomendable en relación precio calidad. Gracias.
Response from La Direction on 9 Dec 2022
Dear Customer , Thank you for taking the time to share your experience in our hotel. Please accept our sincere apologies for the inconvenience you experienced during your visit. Also, we would like to thank you for the time you spent to tell us about your difficulty. Indeed, our quality approach needs to be refined by relying on the feedback of our dear customers, in order to always improve the conditions of reception in our establishment. Best regards The Management

8/10 Good

oumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Service réservation on 29 Nov 2022
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

6/10 Okay

Roy

Stayed 1 night in Nov 2022
Response from Service réservation on 29 Nov 2022
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

10/10 Excellent

Zakia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2021
Response from Hind on 18 Sep 2021
Cher client, Nous vous remercions infiniment pour votre partage positif mettant en valeur Labranda Les Dunes D'or. Toutes nos équipes sont ravies que votre séjour se soit globalement très bien déroulé tout en espérant vous retrouver de nouveau parmi nous pour une nouvelle expérience mémorable. Service relation client Hind

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want a real Moroccan vacation? dont go in Aug.
This place was a chaotic scene of ticked off Moroccan families with extremely territorial tendencies. Loud music. No amenities in the rooms. The longest check in experience and no parking. Children running everywhere with no supervision.
Stayed 1 night in Aug 2020
Response from f on 24 Aug 2020
Thank you very much for your recent stay with us and for sharing some feedback. We were utterly saddened to read that you left our hotel with less than fond memories. It was with great regret to learn that you did not enjoy your time with us. Your impressions are certainly not characteristic of our high standards. All your comments have been passed already to the department heads for consideration and for taking action where necessary. We are sure that you will find some improvements during your next visit. We hope to have the pleasure of welcoming you back in the not too distant future assuring you already in advance of our utmost care and attention to your comfort.

10/10 Excellent

younes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionnel
Le personnel est très accueillant et très serviable (Merci bcp à M. Hicham et Mme Hind) toujours à l'écoute et avec le sourire, l'animation, l'emplacement, les chambres et la bouffe TOP, ils nous ont fait plein de surprises pendant notre anniversaire de mariage :) d'ailleurs je l'ai recommandé à tous mes contacts, je n'hésiterai pas à y retourner le plus tôt possible
Stayed 1 night in Aug 2020
Response from ldd on 18 Aug 2020
Merci pour votre commentaire élogieux ! Au Labranda Les Dunes D’or, nous nous efforçons de vous offrir un service de qualité, et vous lire nous donne envie de nous surpasser. Nous espérons pouvoir vous accueillir très bientôt parmi nous pour réitérer cette expérience

2/10 Terrible

Saeeda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping stole money from my room
I left £110 in my makeup bag, I didn’t need to use the money so I thought that would be a safe place to put it, I checked the makeup bag on Sunday and the money was gone, I never took it out of the bag and I did not misplace it, told the reception they said they would look into it, so they found out that no one other than the same housekeeper came into our room, but since she has worked there for a few years they can’t do an investigation on her. Hotel did not help me any further. The money did not fly away, obviously the hotel would never want to put fingers on their own staff but clearly that housekeeper did take the money, you should have atleast reimbursed me from her salary. I did not make any mistake that is exactly where I put the money, no one other than the housekeeper came into my room so clearly she has taken it, no one would ever admit to it. It’s happened to me before in Holland where I left my ring on the sink and it went missing and when I got the managers involved she found it in the hoover, no one hoovers sinks, so if that happened to me in Europe it definitely happened to me in Africa regardless of how much you trust your staff, you should have taken proper action for my money going missing but you did nothing, can’t even do a proper investigation on the staff, the matter was just thrown away like it was nothing. I have just read the reviews that other people have had money stolen from this hotel too, wish I had seen this sooner.
Stayed 5 nights in Mar 2020
Response from Labranda TEAM on 8 May 2020
Hello We are sorry for the incident that happened to you, we inform you that a safe is available in your room to put all your valuables, apparently this international rule has not been respected for your case, this fact we can neither deny nor confirm the facts. We hope that your next stay will be more pleasant.

4/10 Poor

Beenunit, Washington DC

Liked: Cleanliness
Disliked: Staff & service
I liked the beach chairs the hotel provided for its guests. Other than that, I couldn't wait to leave. Here's why: This is a hotel that doesn't like tourists. In fact, it's passive-aggressive about it. It is clean, the grounds are nicely kept and the rooms are clean. It's all fine. Until you get to the details and the staff. For example, it puts in a large bathroom but without enough space to have toiletries out. It gives guests a fridge but no water or way to boil water (which is pretty standard at hotels). It has many entrance points out to the boardwalk but only keeps one at one end open. I'll be honest – I don't really do package vacations. I stayed here because the Amadil next door was fully booked and I needed to be in Agadir for a night. Having said that, when I stay at a hotel, I expect the staff to be courteous, helpful and efficient. I do not expect them to be disorganized, harried or rigid or rude. Here it was the latter. The worst part was when I asked for an upgrade to a seafront room. Most hotels just give it to you. Instead, they charged me 12 euros. Fair enough except that I am pretty sure the desk clerk pocketed the cash I gave him for the upgrade when he took me to my room. Also, as a woman traveling alone, I don't mind a little flirting but I get really annoyed when male hotel staff continually proposition me or touch me – basically I am paying for the privilege of being hassled in my own hotel. That was the case here. There are better options here.
Stayed 1 night in Feb 2020
Response from Guest relations service on 1 Mar 2020
Hello, Thank you so much for sharing this review and we really apologize for the inconveniences that you had experienced during your last visit. This is absolutely not the image we expected and of course we are very concerned about our hotel standards and services delivery. Again , we are awafully sorry to hear that you were not happy with our staff behaviours and the quality of service as well. Hopefully to welcome you again and giving us a chance to show you how our hotel respects the commitment towards the customers. Kind regards, Guest relations service

6/10 Okay

Mand, Munich

Liked: Staff & service, amenities, property conditions & facilities
Like animation team, service, rooms Not like check in in reception.. always a long long time, they took money from my credit card double, expedia too Please better comunication between expedia and hotel !!! Now I have problem to get my money back!
Stayed 3 nights in Feb 2020
Response from Guest relations service on 18 Feb 2020
Hallo, Thank you so much for choosing our hotel LABRANDA Les Dunes d`Or once again for your holiday and for sharing your experience with us. We are so glad that you appreciate our animation team, your room and our service in general. We are so sorry for the inconveniences concerning the payment but I am sure that it was a misunserstanding and our professional booking department will contact Expedia to solve this issue right away. We would be pleased to welcome you again and provide you with another amazing stay. Best wishes, Guest relations service

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Location need alivater too expensive front desk need new computer If you pay you reservation on line they make you to pay at front desk and they charge more $$ Need to remade all bathroom is very bad wate all over no access for handicap bathroom is very bad........
Stayed 2 nights in Aug 2019

2/10 Terrible

asma, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2018

2/10 Terrible

Usman, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Les Dunes d'Or reviews Reviews 3.9 Good 729 reviews on Google Couples 3.8 Families 3.8 Solo 4.2 All reviews Most relevant Newest Highest rating Lowest rating Usman Ali Usman Ali-EDIT1/5 18 hours ago on Google Positives- Close to the beach. Pool and palm trees make the hotel look nice but that's only the exterior. Negatives - AC didn't work. Rooms were boiling at night. When I asked the receptionist why it wasn't working and that it was very hot she replied its cold not hot. The weather was 29 degrees which is hot from someone in the UK. I had to sleep with the patio open due to the heat at night which led to bugs coming in and biting me leaving me marks all over my hands and face Rude female receptionists in the Spa and reception. The female staff were very stuck up and rude. For example we would like to use the jaccuzi (which there is a 80dh charge for per person) and the lady very rudely said we can't if my wife wore a burkini. We understand if this is the rule but at least explain it nicely. Breakfast selection was very poor. Most of the hot items were not labelled so you have to ask what everything is. For example the sausages which looked like chicken were pork. In a 4 star hotel you would expect WiFi to be free in the rooms. Not a major issue as data in morroco is very cheap. 5gb data sim with calls for 50dh approx £4.20. Definitely not a 4* hotel.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2018

6/10 Okay

Tarik

Stayed 1 night in Apr 2024
Response from Guest Relation on 6 May 2024
Dear Mr Tarik, Thank you for choosing our hotel for your experience in Agadir. We are delighted to count you as one of our valued guests and look forward to welcoming you back for a stay full of memorable moments.Sincerely

8/10 Good

Abdelmounaim, Bruxelles

Liked: Staff & service, amenities, property conditions & facilities
Hôtel bien situé ( mer , ville ,restaurant….)
Stayed 2 nights in Mar 2024
Response from Guest relation on 28 Mar 2024
Cher client,Nous vous remercions d'avoir partagé votre commentaire suite à votre séjour au Dunes d'or océan club Agadir.Nous sommes très heureux de lire que votre expérience parmi nous fut des plus agréables.Nous espérons vous recevoir à nouveau très bientôt. CordialementGuest relation

8/10 Good

Holger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest relation on 20 Mar 2024
Cher Mr Holger,Nous vous remercions d’avoir pris le temps de partager votre note.Nous serions heureux de vous accueillir une nouvelle fois prochainement.CordialementGuest relation

10/10 Excellent

Akmakh

Stayed 1 night in Feb 2024
Response from Guest relation on 27 Mar 2024
Dear Mr Akmakh,Thank you for taking the time to share your opinion.It's a pleasure to read that you had a pleasant experience at the Dunes d'or ocean club Agadir, we will not miss to share your compliments with all our teams.We look forward to welcoming you again soon.SincerelyGuest relation

10/10 Excellent

Hafedh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belle vue sur l’océan, clean et avec accès direct sur la corniche.
Stayed 3 nights in Dec 2023
Response from Guest relation on 26 Feb 2024
Cher client,Nous vous remercions pour vos commentaires suite à votre séjour au Dunes d'or océan club Agadir. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs, CordialementGuest relation

8/10 Good

ZAHRA

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice 👌
Stayed 3 nights in Jan 2024
Response from Guest relation on 24 Jan 2024
Dear Mrs Zahra, We are very pleased to hear that you enjoyed your recent stay at the Dunes d'or beach club Agadir. Our team would like to thank you for your very kind review.Thank you very much for choosing Dunes d'or beach club Agadir for your holiday. We look forward to welcoming you back to our hotel.Best regards,Guest relation

4/10 Poor

claudio

Liked: Cleanliness
Disliked: Staff & service
Dissatisfed customer
sir manager my experience at the dunes dor hotel in agadir the receptionist received me coldly and impersonally not even a welcome!!! At lunch I arrived around 2pm. everything is already running out without replacement!!! No waiter appeared to offer drinks!!! they were busy talking to each other team animation only exists in the virtual field I asked a guy I don't know his name [dark skin] he asked me to look for the board with the timetable!!! unless I'm mistaken there was NO ACTIVITY they were busy on their personal cell phone the water in the pool was not suitable for use clearly outside of minimum conditions in summary Worst experience I've ever had with this resort I suggest intensive training and perhaps cutting inefficient waiters and entertainers due to vacancy. the hotel would have gained in operating costs.
Stayed 1 night in Dec 2023
Response from Guest relation on 24 Jan 2024
Dear Guest, Thank you very much for taking the time to share your impressions about your stay. We apologise for any inconvenience this may have caused. Please be assured that we will look into these issues and take the necessary steps to improve our services. We look forward to welcoming you back and providing you with an even more enjoyable experience. Yours sincerely Guest relation

8/10 Good

vincent albert

Travelled with group
Liked: Cleanliness, staff & service
Établissement correct . Petit hic piscine pas chauffé et n autorise pas les filles à venir à l hôtel le soir …
Stayed 7 nights in Nov 2023
Response from Guest relation on 24 Jan 2024
Cher Mr Albert, Nous sommes très heureux d’apprendre que votre récent séjour au Dunes d'or beach club Agadir a été très plaisant et que vous l’avez beaucoup apprécié. Notre équipe souhaiterait vous remercier pour votre très aimable avis.Merci beaucoup d’avoir choisi Dunes d'or beach club Agadir pour vos vacances. Nous sommes impatients de vous accueillir de nouveau dans notre hôtel.Cordialement,Guest relation

2/10 Terrible

Petra

Disliked: Staff & service, property conditions & facilities, room comfort
Mangelhaft
Wir haben erst um 16 Uhr am anreisetag unser Zimmer beziehen können . Zuvor wurde uns ein Zimmer zugewiesen welches schon belegt war . Bei der Abreise war das dann immer noch nicht korrigiert , man wollte uns die Tagestaxe nochmals abkassieren .man hat das Gefühl der Überforderung des Personals Nicht einmal war Wasser auf dem Zimmer ! Die Restaurants Fisch Italienisch konnte man auch zu keinem Zeitpunkt reservieren
Stayed 3 nights in Nov 2023

8/10 Good

mhammad

Stayed 3 nights in Nov 2023
Response from Guest relation on 24 Jan 2024
Cher Mr Mhammad, Nous sommes très heureux d’apprendre que votre récent séjour au Dunes d'or beach club Agadir a été très plaisant et que vous l’avez beaucoup apprécié. Merci beaucoup d’avoir choisi Dunes d'or beach club Agadir pour vos vacances. Nous sommes impatients de vous accueillir de nouveau dans notre hôtel.Cordialement,Guest relation

8/10 Good

Hidayet

Business traveller
Liked: Cleanliness
Stayed 3 nights in Oct 2023

8/10 Good

AL MEHDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien placé,le personnel très aimable.Chambre assez confortable.
Stayed 4 nights in Oct 2023
Response from Guest relation on 2 Nov 2023
Cher Mr Al Mehdi,Nous avons été très heureux de vous accueillir au Atlas les dunes d’or Agadir et vous remercions sincèrement pour ce magnifique commentaire. Votre satisfaction est notre plus belle récompense et nous sommes ravis que votre séjour se soit passé dans les meilleures conditions possibles. Nous vous attendons avec plaisir pour votre prochain séjour. Bien cordialement Guest relation

6/10 Okay

Ilias, Quebec

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The view from the room was gorgeous and the staff was very welcoming, the location and service on the resort are excellent as well, the access to the beach is seamless and very practical since there are designated chairs for the resort clients. The breakfast was excellent and very diverse to fit all tastes, authentic moroccan food was delicious and available, as well as western classics. One thing to be improved is the cleanliness of the room upon arrival and quality of the material used in the room. The washroom door was not closing well, and the hotel room door was tricky to close, probably needed some repairs. The shower and the toilet were leaking as well, not dramatically but enough to notice. I would recommend this establishment for a stay in Agadir, however depending on the room I would recommend to set the expectations regarding the quality of the material and cleanliness.
Stayed 3 nights in Oct 2023
Response from Guest relation on 2 Nov 2023
Dear Mr Ilias , Thank you for taking the time to share your experience following your visit to Atlas les dunes d'or Agadir. It was with great attention that we read your review and with regret that we learned of your disappointment. As you can imagine, we are not in the habit of making our guests' experience unpleasant, and we apologise for an uncomfortable experience which in no way reflects our usual standards. We hope to have the opportunity to welcome you soon, so that you can get to know our charming hotel better and make your experience as pleasant as possible. Yours sincerely Guest relation

8/10 Good

Yves

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest relation on 2 Nov 2023
Cher Mr YvesNous sommes ravis que vous ayez passé un excellent moment dans notre établissement et vous remercions d'avoir laissé ce si sympathique commentaire. Nous serions ravis de vous accueillir très bientôt.Bien cordialement

6/10 Okay

Mark-Peter

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Gute Anlage und top Lage am schönen Strand. Leider sind die Mitarbeiter sehr unfreundlich an der Rezeption. Geld wechseln zum Bezahlen des Taxis möchten sie nicht, weil angeblich kein Kleingeld da ist. Wenn ich dann etwas bezahle können sie trotzdem wechseln. Merkwürdig. Es gibt keine Informationen zur Anlage bei Ankunft. Wenn man nach einem Bus von Agadir nach Marrakesch fragt, bekommt man die Antwort man solle doch bitte mit einem Taxi in die Stadt fahren und selber beim Busunternehmen nachfragen. Also wirklich überhaupt kein Service. Obwohl die Rezeption leer ist, haben die Mitarbeiter keine Lust einem weiter zu helfen. Die Dame hinter dem Schild "Customer Relation" weiß wohl nicht was Customer Relation ist. Liebes Hotel, bitte schult eure Mitarbeiter, so könnte dieses Hotel wirklich hervoragend sein. Man muss es nur umsetzen.
Stayed 1 night in Oct 2023
Response from Guest relation on 2 Nov 2023
Dear Mr Mark, Thank you for taking the time to share your experience following your visit to Atlas les dunes d'or Agadir. It was with great attention that we read your review and with regret that we learned of your disappointment. As you can imagine, we are not in the habit of making our guests' experience unpleasant, and we apologise for an uncomfortable experience which in no way reflects our usual standards. We hope to have the opportunity to welcome you soon, so that you can get to know our charming hotel better and make your experience as pleasant as possible. Yours sincerely

8/10 Good

PATRICIA

Liked: Cleanliness, property conditions & facilities, room comfort
Niveau 3 étoiles plutôt que 4
Jolie piscine, chambres propres et spacieuses. Buffet petit-déjeuner très bien, varié. A améliorer : tous les bols du petit déjeuner sont ebréchés. Dans les chambres, couettes bien trop épaisses, trop chaudes pour le climat. On aurait apprécié que la réception prenne en compte notre réclamation. Dommage
Stayed 7 nights in Sep 2023
Response from La Direction on 26 Sep 2023
Cher Client, Nous vous remercions pour votre retour si positif suite à votre expérience dans notre Établissement Les Dunes D’or. Nous sommes très content d’apprendre que vous avez apprécié votre séjour et la qulaité de nos services. Nous vous remercions pour l’ensemble vos commentaires vraiment très sympathiques. espérons vous accueillir prochainement pour une nouvelle et meilleure experience. Sincèrement, Service Relation Client

8/10 Good

Jaouhar

Liked: Cleanliness
Stayed 9 nights in Sep 2023
Response from La Direction on 26 Sep 2023
Cher Client, Nous vous remercions pour votre retour si positif suite à votre expérience dans notre Établissement Les Dunes D’or. Nous sommes très content d’apprendre que vous avez apprécié votre séjour et la qualité de nos services. Nous vous remercions pour l’ensemble vos commentaires vraiment très sympathiques. espérons vous accueillir prochainement pour une nouvelle et meilleure expérience. Sincèrement, Service Relation Client