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Reviews of Palma Hotel

2 out of 5
Palma Hotel
Spintex Road, Sakumono

Reviews

6.2
Rating 10 - Excellent. 3 out of 15 reviews" "
Rating 8 - Good. 4 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 3 out of 15 reviews" "
Rating 2 - Terrible. 3 out of 15 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

8/10 Good

Prince

Liked: Cleanliness, room comfort
Good
Stayed 1 night in Feb 2020
Response from FRED on 17 Feb 2020
we are grateful for your feedback

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
A better service this time.
The room they gave me was unkept at the time I checked in. So I requested for another one. Honestly, the second option was way better than the former. But in all of it, I must say that my stay was memorable one and much better compared to that of 2018.
Stayed 3 nights in Aug 2019
Response from Fred L on 7 Aug 2019
Thank Michael, we are very grateful for the review and wish to do even better on your next visit.

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities, room comfort
A wonderful weekend relaxation it was.
My trip was a wonderful one. There’s no disturbance ones your room is occupied. The only thing I didn’t find appealing was housing keeping duties. I was expecting my room to be tidy every morning upon sunrise. For two nights there was no cleanup done. But the entire services they provided was warm.
Stayed 2 nights in Aug 2018
Response from Fred on 22 Aug 2018
We are grateful that you chose our hotel for your relaxing moment. we make it a point to always make your visits memorable through taking action on your feedback. we are thankful.

6/10 Okay

Chinmay

There were no water drinking glass in the room, no cupboards, no drawers, no electronic safe, Tea Kittles are rotten completely, Tea, Coffee & Sugar sachets are not sufficient. Must say the Manager of Hotel Ms. Micheal she was extremely helpful.
Stayed 5 nights in May 2018
Response from Michelle on 13 Jun 2018
Dear Sir, We are truly grateful for your feedback in order to help us improve. Kindly note the room you had booked was of our lowest rate. All of which listed above can be provided for an extra fees. Regardless of the upgrade we provided you free of charge we hope you enjoyed however our service and the upgraded room you were put into. We hope to see you again soon, Many Thanks

2/10 Terrible

Nana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Michelle on 31 Jan 2018
Hello Nana, We are saddened that you did not enjoy your stay with us after rating us 1 out of 5. My name is Michelle and I am the General Manager. I would like to know what caused you such an unpleasant experience. Your response would be of great value to us, as our aim is to improve to become of great service to you. Many Thanks

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad experience.
After cleaning the bathroom, still it stinks always. The beds are very uncomfortable. Internet service is not at par. Every Sunday there is church on 3rd floor, so the noise will make you wake up at 7 in morning. I strongly recommend everyone to stay away from this hotel. Over all 1 out of 5, one also I am giving to this place is due to good staff.
Stayed 6 nights in Nov 2017
Response from Fred Loglo on 20 Dec 2017
We have taken note of your feedback and appreciate your courage to give us this review. Particular attention is being given to all the issues raised to ensure you don't experience this again. Sorry for the inconveniences. Thank you

4/10 Poor

LJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work in progress
A little out of town, cable tv didn't work, but overall comfortable and reception was very polite.
Stayed 3 nights in Jun 2017

6/10 Okay

Sola

Liked: Staff & service
Disliked: Property conditions & facilities
could do better
The place needs a refresh

8/10 Good

Nana, Maryland

Liked: Cleanliness, staff & service, room comfort
My nice stay at Paloma
My stay was nice. The hotel was clean and the staff very attentive to your needs. Breakfast could use more variety. I especially liked your internet service being free. It is a hidden gem in Accra.
Dear Nana, Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice. It is heartening to read that our guests appreciate our product and offerings. We thank you for your patronage and look forward to welcoming you back to Paloma Hotel Spintex, Accra. Warm regards, Isami

10/10 Excellent

Shabange, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place that is close to shopping
It was a wonderful experience. The staff members were courteous, friendly and really helpful.
Response from Isami on 1 Jun 2016
Dear Patience, Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice. It is heartening to read that our guests appreciate our product and offerings. We thank you for your patronage and look forward to welcoming you back to Paloma Hotel Spintex, Accra. Warm regards, Isami

8/10 Good

Emily, London

Liked: Cleanliness, staff & service, room comfort
A very decent hotel
The hotel is in a ideal location, very clean and staff are friendly. Breakfast has a good variety and the local area can provide all the delicious Ghanaian cuisines. Room service prices are steeper, and lack of wifi connections in the room was also a nuisance because the staff could not resolve the issue. But overall a pleasant stay.

4/10 Poor

NB, MA

Liked: Room comfort
Disliked: Staff & service
A nightmare
I had the shock of my Life when i was told at the Hotel that they can't Honor my bookings with Expedia because they have not received a booking confirmation from Expedia even when i showed them a copy of the email i received from Expedia on my bookings. After many hours with the Hotel staff I had to pay out of pocket for the room. The Hotel staff where poorly trained and did not know what they where doing when it comes to bookings with Expedia. Expedia should be carefull with the Hotels they do business with as it cast negative light on them
Response from Fred Loglo on 26 Oct 2016
Thank you very much for bringing your concerns and frustrations to our attention. we are indeed sorry for the troubles you had to go through due to our bureaucracy. we have taken note accordingly and have reviewed our processes to ensure no other person experiences this kind of situation ever again. Thank you

4/10 Poor

unhappy , W kansas City

Disliked: Cleanliness, property conditions & facilities, room comfort
Never would I suggest this.
Power outage there, A/C didn't work, bed was small and uncomfortable.
Response from FLK on 4 May 2015
There is a National power crisis in Ghana but the hotel has a stand by generator that is always switched on within seconds any time the national feed goes off . our AC are always serviced and are always in good condition except a sudden breakdown which we believe was the case here. out of several guests who use our rooms, there are little complaints with regard to bed nor comfort. we however respect his feedback and appreciate him for airing it.

2/10 Terrible

eyram, harstad norway.

Disliked: Cleanliness, property conditions & facilities, room comfort
Dårlig. Dirty room and bathroom. Dårlig ventilert.
Stayed 4 nights in Dec 2017
Response from Fred Loglo on 20 Dec 2017
we appreciate your feedback as a very useful took for correction and training. Precaution has been taken to avert this experience in future. Thanks again. Fred

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort