"There were numerous communication issues between me and the staff and managers at one point our room got up to 77° and stayed like that for hours because there was no one on staffed correct the issue although we got the historic room fee waved. I don’t believe that the staff truly cared about our experience in the hotel as a whole considering that it was where we were staying to get married. I wrote an email to management at 8:30 AM and it has now been 12 hours and I have yet to get a phone call...
"There were numerous communication issues between me and the staff and managers at one point our room got up to 77° and stayed like that for hours because there was no one on staffed correct the issue although we got the historic room fee waved. I don’t believe that the staff truly cared about our experience in the hotel as a whole considering that it was where we were staying to get married. I wrote an email to management at 8:30 AM and it has now been 12 hours and I have yet to get a phone call...
Ericka