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Reviews of Tru By Hilton Orlando Convention Center Area, FL

2.5 out of 5
Tru By Hilton Orlando Convention Center Area, FL
6461 Westwood Boulevard, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1595 out of 2256 reviews" "
Rating 8 - Good. 391 out of 2256 reviews" "
Rating 6 - Okay. 167 out of 2256 reviews" "
Rating 4 - Poor. 47 out of 2256 reviews" "
Rating 2 - Terrible. 56 out of 2256 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Modern. Love the wood floors in room instead of nasty carpet, bed was super comfy. No ridiculous parking or resort fee.
Stayed 1 night in May 2024
Response from Catherine on 16 May 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

avis, Paragould

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, good location, nice view, good size.
Stayed 4 nights in Mar 2024
Response from Catherine on 16 May 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Luis

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Perfect everything
Stayed 1 night in May 2024
Response from Cassie Night Auditor on 15 May 2024
Luis,Thank you for your review we here at Tru by Hilton are happy you enjoyed your stay nand we look forward to seeing you again soon.

10/10 Excellent

Ketsy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great. Really good location close to many attractions and malls. All was clean upon arrival, simple and convenient amenities like hair dryer and iron. Comfortable beds and staff was every welcoming. I would stay here again. Lovely experience for me and my family.
Stayed 1 night in May 2024
Response from Airiana on 14 May 2024
Thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We are grateful for your trust in our hotel and for choosing us as your preferred accommodation. We look forward to welcoming you back in the future and providing you with another outstanding experience.

10/10 Excellent

Norberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great, super clean and the staff were very helpful and friendly. I recommend to anyone. Will definitely be back.
Stayed 6 nights in Apr 2024
Response from Garrrett on 14 May 2024
Thank you for your recent feedback, we are glad to hear you enjoyed your stay. We hope to see you back again soon.

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
Great hotel! Good breakfast (included), check out noon a plus, nice
Stayed 2 nights in May 2024
Response from Airiana on 14 May 2024
thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We are grateful for your trust in our hotel and for choosing us as your preferred accommodation. We look forward to welcoming you back in the future and providing you with another outstanding experience.

10/10 Excellent

Brian&Alyssa

Liked: Staff & service, property conditions & facilities
Very clean modern hotel .
Stayed 1 night in Mar 2024
Response from Garrett on 14 May 2024
Thank you for your recent feedback, we are glad to hear you enjoyed your stay. We hope to see you back again soon.

2/10 Terrible

William

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
There were no parking spots available at 2am. Our electronic card reader on the first room didn’t work. After several trips to the front desk from the 7th floor we got another room.
Stayed 1 night in May 2024
Response from Airiana on 12 May 2024
Good afternoon Mr. William, thank you for choosing to stay at the Tru by Orlando Convention Center! We appreciate you taking the time to share feedback regarding your experience. I do apologize for the issue you encountered, and this has been addressed with the team. We hope that you will provide us another with opportunity in the future

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked that the building seemed very clean, i also enjoyed that it wasn't very busy so if was very quite. The associates were pretty nice overall and one did extra by trying to help me with a ride to the kia center. What i didn't like was the fact that i had to PAY for a parking space for my car. I'm sure it was in the fine print somewhere, but Expedia didn't tell me that the price was only if i didn't have a vehicle.
Stayed 1 night in May 2024
Response from LaKayla, Front Desk on 12 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thanwanun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I don’t like how they start charging for parking when we already pay for hotel.
Stayed 1 night in May 2024
Response from LaKayla, Front Desk on 12 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lequia, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is my second time here & no issues!
Stayed 3 nights in Apr 2024
Response from Garrett on 12 May 2024
Thank you for your recent feedback, we are glad to hear you enjoyed your stay at TRU by Hilton. We hope we will see you back again soon.

10/10 Excellent

Nicholas

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Garrett on 12 May 2024
Thank you for your recent review we are glad to hear you enjoyed your stay with TRU by Hilton. We hope we will see you back again soon.

6/10 Okay

Luis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
3 días de estadía. Los envases de jabón de mano y jabón de cuerpo estaban vacíos y mis dimos cuenta ya estando dentro de la ducha. Demasiadas sillas a altura de barra difícil para sentarce personas mayores.
Stayed 3 nights in May 2024
Response from LaKayla, Front Desk on 11 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Naomie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying her me was wonderful. Nice quiet area of town and extremely clean. No complaints.
Stayed 1 night in Apr 2024
Response from LaKayla, Front Desk on 11 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
We felt incredibly fortunate that we found such a nice place; we loved the attention, we loved the place, near to universal (very convenient for us), near to the outlets and restaurants. Great place!!
Stayed 4 nights in May 2024
Response from Cassie Night Auditor on 10 May 2024
Valentina, Thank you for the great review we are so glad you had a Tru-ly enjoyable time here with us at Tru by Hilton.

2/10 Terrible

Hans

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I enjoyed my stay with the exception of limited breakfast options and not informed that parking costs $20 PER DAY.
Response from Catherine on 9 May 2024
Good morning, we appreciate you taking the time to write this review. We are very sorry to hear that your stay did not meet all of your expectations.

6/10 Okay

Annmarie

It was ok.
Stayed 2 nights in May 2024
Response from Garrett on 9 May 2024
Thank you for your recent feedback, we are sorry to hear your recent experience wasn't TRULY amazing. We hope you will give TRU another chance to make it right.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great.
Stayed 3 nights in Apr 2024
Response from Catherine on 7 May 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Doris

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time we stayed at this location. We love it in here there are areas to walk our dog. Totally dog friendly.
Stayed 1 night in Apr 2024
Response from Garrett on 7 May 2024
Thank you for your recent review, we are glad to hear you enjoyed your stay with us. We hope to see you back again soon.

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the lobby area and the amenities
Stayed 2 nights in May 2024
Response from Ian Lloyd, Front Office Supervisor on 6 May 2024
Excellent! Thank you Alyssa for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us and all of our amenities!

2/10 Terrible

miguel

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Ian Lloyd, Front Office Supervisor on 6 May 2024
We are sorry to hear that you did not enjoy your stay with us Miguel. How may we have helped make your stay better? We hope if you choose to stay with us again, we can give you a better and more positive experience at the Tru!

10/10 Excellent

Carlos

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with great location. It was super clean and everything felt like brand new. Great experience!
Stayed 1 night in Apr 2024

10/10 Excellent

Gunay

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All was ok, nice to staying Tru By Hilton.
Stayed 8 nights in Apr 2024
Response from Cassie on 5 May 2024
Gunay,Thank you for the review we are glad you enjoyed your stay with us here at Tru by Hilton and we welcome you to stay with us again.

10/10 Excellent

jayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing would stay again
Stayed 3 nights in Apr 2024
Response from Cassie on 4 May 2024
Hi Jayden, Thank you for your review we are happy you enjoyed your stay here at Tru by Hilton with us. We look forward to seeing you again.

8/10 Good

Dante Maximiliano

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Overall good property to stay at. Beautiful area. We found a dirty sock by our bed, probably from the previous people. The only thing I did not like was paying for parking ($15 per day) and the sock incident.
Stayed 3 nights in Apr 2024
Response from Airiana on 3 May 2024
Thank you for choosing to stay at the Tru by Orlando Convention Center! We appreciate you taking the time to share feedback regarding your experience. I do apologize for the issue you encountered, and this has been addressed with the team. We hope that you will provide us another with opportunity in the future.

10/10 Excellent

CARMEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Garrett on 2 May 2024
Thank you for your recent feedback, we are glad to see you enjoyed your stay at TRU by Hilton Orlando. We hope you will come back to visit again soon..

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Cassie Night Auditor on 1 May 2024
Thank you so much for the great review Lillian we are happy you enjoyed your stay here at Tru by Hilton and look forward to seeing you again

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Garrett on 2 May 2024
Thank you for your recent feedback, we are glad to see you enjoyed your stay at TRU by Hilton Orlando. We hope you will come back to visit again soon..

10/10 Excellent

Autumn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience for my anniversary trip extension. Very clean and fun location.
Stayed 2 nights in Apr 2024
Response from Cassie Night Auditor on 30 Apr 2024
Hi Autumn Congratulations on your anniversary. we are so glad you enjoyed your stay with us here at Tru by Hilton. We cant wait to see you again.

10/10 Excellent

Eduardo, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peaceful environment
Stayed 1 night in Apr 2024
Response from Cassie Night Auditor on 30 Apr 2024
Hi Eduardo, Thank you so much for the great review we are happy you enjoyed your stay here at Tru by Hilton and look forward to seeing you again

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Apr 2024
Response from Airiana on 2 May 2024
Thank you for your review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests!

10/10 Excellent

Aleh

Stayed 1 night in Apr 2024
Response from Cassie on 30 Apr 2024
Aleh, Thank you so much for the great review we are happy you enjoyed your stay here at Tru by Hilton and look forward to seeing you again

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here when we spontaneously decided to extend our stay. The hotel we were at didn’t have any thing so I found this place. After a full day at the parks, i was so happy that I had found Tru. They are definitely top of my list of places I’ve stayed in Orlando while also trying to budget. The staff was friendly. The bar in the lobby area was a great way to unwind from a long day. We even had food door dashed, it was easy. There is a $15 parking charge but it’s worth it. I also enjoyed the breakfast before heading home!
Stayed 1 night in Apr 2024
Response from Cassie Night Auditor on 29 Apr 2024
Thank you Rachel for the great review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests!

10/10 Excellent

Jessica

Travelled with partner
Clean hotel in a convenient location to attractions with hot breakfast and coffee.
Stayed 2 nights in Apr 2024
Response from Cassie Night Auditor on 29 Apr 2024
Hi there Jessica, Thank you very much for your recent review of our hotel, we are glad to hear you enjoyed your stay and found the location convenient to the local attractions. We hope to see you back again soon.

10/10 Excellent

India

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean, the lobby is beautiful and spacious with things to do, the staff is friendly and helpful when you need them, the pool was the right temperature and clean as well. I will be staying here again
Stayed 2 nights in Apr 2024
Response from Airiana on 28 Apr 2024
Thank you for your review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests!

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cassie Night Auditor on 29 Apr 2024
Thanks for the review Claudia,We are glad you enjoyed your stay here at Tru by Hilton and look forward to having you stay again soon.

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Cassie Night Auditor on 27 Apr 2024
Hi Adriana,Thanks so much for your review we are so glad you enjoyed your stay here at Tru by Hilton with us. We look forward to seeing you again soon.

10/10 Excellent

McKenzie

Stayed 1 night in Apr 2024
Response from Catherine on 16 May 2024
Thank you for staying with us, we hope to see you again soon!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Parking not free is bit shocking
Stayed 1 night in Apr 2024
Response from Airiana on 25 Apr 2024
Good evening, Kevin, thank you so much for taking the time to leave a review. My sincerest apologies about the parking.

6/10 Okay

Rakesh

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good but house keeping asked us to checkout 1/2 hour before because they had to clean the room, which was not the way customers should be treated. They need to clean after we checkout at standard checkout hours
Stayed 2 nights in Apr 2024
Response from Garrett on 25 Apr 2024
Thank you for your recent feedback, we have shared these concerns with our housekeeping staff and hope you will give TRU by Hilton Orlando another chance to make it right.

10/10 Excellent

Bonnie

Stayed 3 nights in Apr 2024
Response from Airiana on 14 May 2024
Thank you for your review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests!

10/10 Excellent

LEONARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Garrett was an unmatched professional. Great personality, very detailed in all information given. Mr. Garrett is a valuable asset to your organization.
Stayed 1 night in Apr 2024
Response from Airiana on 25 Apr 2024
Thank you for your review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests!

10/10 Excellent

Ibrahim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, breakfast limited not many options
Stayed 1 night in Apr 2024
Response from Catherine on 24 Apr 2024
Thank you for staying with us, we are glad to hear you enjoyed your stay with us. We are sorry about the inconvenience with having not much options at breakfast.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Garrett on 25 Apr 2024
Thank you for your recent feedback on our hotel. We are glad to hear that you enjoyed your stay, we hope to see you again soon.

10/10 Excellent

Giuseppe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice and clean I recommend other people should book here
Stayed 1 night in Apr 2024
Response from Bebe on 24 Apr 2024
Thank you very much for your review. We are glad to hear that you enjoyed your stay with us. We hope you will come visit us again soon.

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable
Stayed 1 night in Apr 2024
Response from Garrett on 24 Apr 2024
Thank you for your recent feedback, we are glad to hear you enjoyed your recent stay at TRU by Hilton. We hope we will see you back again soon.

6/10 Okay

Aliah

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
15 dollars per night parking fee and dirty shower heads with mold
Stayed 2 nights in Apr 2024
Response from Cassie Night Auditor on 23 Apr 2024
Hello Aliah,We are sorry that your stay was not what you expected. Thank You for the feedback we will pass this on to our teams. We look forward to seeing you again

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Garrett on 24 Apr 2024
Thank you for your recent feedback, we are glad to hear you enjoyed your recent stay at TRU by Hilton. We hope we will see you back again soon.

4/10 Poor

Brian

Business traveller
Disliked: Property conditions & facilities
Thought the rooms needed updating and you should be able to park for free if you’re staying at the hotel.
Stayed 2 nights in Apr 2024
Response from Garrett on 22 Apr 2024
We are sorry to hear you did not enjoy your recent stay at TRU. We have shared your feedback with the staff and hope you will give TRU another chance to make it right.

2/10 Terrible

Chris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was hair all within the sheets and blankets
Stayed 1 night in Mar 2024
Response from LaKayla, Front Desk on 21 Apr 2024
We apologize for the inconvenience. We hope that we were able to provide you with proper, clean bedding at some point during your stay. We thank you for your review, Chris.