Outdoor pool, open 6:00 AM to 9:00 PM, pool umbrellas, pool loungers
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Reviews of Maitria Hotel Rama 9 Bangkok

4 out of 5
Maitria Hotel Rama 9 Bangkok
908 Rim Klong Samsen Road, Bangkapi, Huay Kwang, Bangkok, Bangkok

Reviews

9.2

Wonderful

Rating 10 - Excellent. 19 out of 29 reviews" "
Rating 8 - Good. 6 out of 29 reviews" "
Rating 6 - Okay. 4 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Saman

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Booked a room in this hotel for two weeks and at the first few hours is not a 4 star hotel. Good things about the hotel: the room and bed was clean and staff were friendly. Awful things: the re was an orange mold all over the bathroom. Been asked to be clean and they just wipe the mold with tissue! Been asked to shorten my stay and have an early check out but they refused to accepted! For my personal health and safety was out of choice to go to the 7leven and buy cleaning stuff and wash the bathroom to at least not getting sick during my stay!!!! The buffet was so small. The gym had a serious air conditioning issue and was a terrible smell inside. Hotel had an app that was promoting in the TVs home page. Installed the app, booked two massages and went to service desk to confirm. Also, booked two tours with the same App. At the day was expecting massage been told there is not such a massage service available and nor tour and need to go find myself outside of the hotel!! Don’t even install the App there is no service behind. In summary bed was clean and nothing more to mentioned. If you are looking for a motel and don’t care about the mold and bad smells consider Maitria.
Stayed 13 nights in Nov 2023
Response from Tanasak on 14 Dec 2023
Dear SamanColiaie, Thank you very much and appreciate to sharing your feedback about your experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times and we welcome suggestions such as yours as they indicate the areas by checking the room and the gym but found all good.Regarding of your early check out, as you booked the room with a special promotions rates so this room rates are non-refundable and we are sorry if this is make you disappointed.We will continue in our improvement efforts to provide excellent service and products to our guests and I look forward to welcoming you again to Maitria Hotel Rama 9 - A Chatrium Collection. In the meantime, if there is anything further I can assist you with, please do not hesitate in contacting me.

6/10 Okay

Jarrett

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bathrooms smelled like sewage, mosquitoes in the restaurant, and smart tv was not compatible with Apple devices
Stayed 2 nights in Oct 2023
Response from Tanasak on 23 Nov 2023
Dear Jarrett,Thank you very much for your review and we 've noted your review and we will look into it.Best regards,

10/10 Excellent

Reynier

Stayed 1 night in Oct 2023
Response from Tanasak on 23 Nov 2023
Dear Reynier,Thank you very much for your great feedback and we look forward to welcome you back again.Best regards,

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice enough hotel. The staff was great and very friendly. The location was not convenient at all. Taxis barely came down the road and the main road was hard to get a taxi due to no where to turn off and pick up passengers. The distance to my desired destination was close, but there was no sidewalk to make it walkable. There were no restaurants or food carts anywhere in sight.
Stayed 9 nights in Aug 2023
Response from John on 13 Sep 2023
Dear Crystal,Thank you very much for your feedback and we look forward to welcome you back again.Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Annie on 2 Jul 2023
Hi Michael,Thanks so much for your 5 stars rating!Stay Savvy,

10/10 Excellent

Elias

Stayed 1 night in May 2023
Response from Annie on 2 Jul 2023
Hi Elias,Thanks a mil for your 5 stars rating!Stay Savvy,

10/10 Excellent

Eswary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and clean environment. Impressed with the friendly staffs in the reception & cafe. Special credits goes to the restaurant manager, Mr. Sompthon who was friendly and communicates with all the guests very well. Overall, we enjoyed our stay here and would recommend this hotel to others. No negative comments so far only that most of the taxi drivers are bot familiar with this hotel when we took a ride with them.
Stayed 4 nights in Apr 2023
Response from Annie Pop. on 28 Apr 2023
Hi Eswary,Thank you very much for your kind review and Khun Somthop is the great Maitria Pride who lives our Core Values alive.We look forward to welcoming you back again next time!Stay Savvy,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for over 3 weeks whilst recovering from having an operation nearby. I absolutely recommend this hotel. The location was in a nicer,more quiet and greener area of Bangkok. Rooms were very spacious and comfortable. Staff were friendly and accommodating. Special thanks to the lady on reception that helped me a lot and arranged to bring breakfast to my room, to the friendly guys working in the restaurant and to the manager who regularly made sure everything was okay. I will use this hotel next time I visit!
Response from PK on 9 Apr 2023
Dear Mr. Harvey Michael,Thank you so much for sharing your experience and taking the time to leave such a positive review after your recent stay. I am pleased to hear you felt comfortable and that we met your expectation with all of the staff's services. We look forward to welcoming you back in the near future.Pongphan K.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for over 3 weeks whilst recovering from having an operation nearby. I absolutely recommend this hotel. The location was in a nicer,more quiet and greener area of Bangkok. Rooms were very spacious and comfortable. Staff were friendly and accommodating. Special thanks to the lady on reception that helped me a lot and arranged to bring breakfast to my room, to the friendly guys working in the restaurant and to the manager who regularly made sure everything was okay. I will use this hotel next time I visit!
Response from PK on 9 Apr 2023
Dear Mr. Harvey Michael,Thank you so much for sharing your experience and taking the time to leave such a positive review after your recent stay. I am pleased to hear you felt comfortable and that we met your expectation with all of the staff's services. We look forward to welcoming you back in the near future.Pongphan K.

10/10 Excellent

Yuichi

Stayed 1 night in Jan 2023
Response from Annie on 13 Mar 2023
Hi Yuichi,Thank you so much for your 5 stars rating!Stay Savvy,

10/10 Excellent

dongwoong

Stayed 1 night in Aug 2022
Response from PK on 11 Sep 2022
Dear Mr. Lee Dongwoong,Thank you very much for your kind review during your stay at our hotel. Our teams are delighted to learn that you are happy with our staff's services and facilities. We look forward to welcoming you back to the hotel again in the near future. Sincerely yours,Pongphan Kow Front Office Manager

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not ideal location for sightseeing, but very nice and quiet area, and room(apartment) is very nice
Stayed 1 night in Aug 2022
Response from PK on 18 Aug 2022
Dear Juan, On behalf of all staffs, we would like to thank you for your sacrifricing to wrote us the review and comment on your recently stay. Our goal is to always deliver customer remarkable and satisfactions in all aspects. We look forward to hospitality welcome you back and to be of your service in the near future. Yours Sincerely, Pongphan Saekow Front Office Manager

6/10 Okay

hao i

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sasiwimon Yindeeamornchai (Ms.) Front Office Manag on 27 Jan 2024
Dear Hao I,Thank you for taking the time to rate our hotel We really appreciate your stay and sharing the word about us. We are looking forward to welcoming you back the next time you visit Bangkok again.Stay Savvy,Sasiwimon Yindeeamornchai (Ms.)Front Office Manager

8/10 Good

Vincent

Stayed 1 night in Dec 2023
Response from Tanasak on 25 Dec 2023
Dear Vincent, Thank you very much for your great feedback on our hotel and we look forward to welcome you back again. Best regards,

10/10 Excellent

ILHYEONG

Travelled with group
Liked: Cleanliness, staff & service, amenities
좋았어요
Stayed 4 nights in Nov 2023
Response from Tanasak on 6 Dec 2023
Dear ILHYEONG,Thank you very much for your great feedback on our hotel. Have a nice day. Best regards,

10/10 Excellent

Juncheol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tanasak on 23 Nov 2023
Dear Juncheol,Thank you very much for your great 10 scores feedback and we look forward to welcome you back again.Best regards,

8/10 Good

Ioannis Ilias

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from John on 13 Sep 2023
Dear loannis,Thank you very much for your feedback and we look forward to welcome you back again.Best regards,

8/10 Good

wei

Liked: Cleanliness, staff & service, amenities
空调噪声太大
Stayed 1 night in Aug 2023
Response from PK on 13 Aug 2023
Hi Wei,Thank you so much for your review and rating!. We shall conduct our teams to recheck the Air-Condition noise in your room. We look forward to welcoming you back again nearly future.Stay Savvy,PK.

10/10 Excellent

SEWON

Stayed 4 nights in Aug 2023
Response from PK on 13 Aug 2023
Hi Sewon,Thank you so much for your review and rating!. We trusted that you will be return to us 2nd home again very soon.Stay Savvy,PK.

8/10 Good

Yuen Lam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast ok, service normal, no much choice of transportation
Stayed 4 nights in Jul 2023
Response from Annie on 18 Jul 2023
Hi Yuen,Thank you so much for your stay with us and we trust to welcome you back another time!Stay Savvy,

10/10 Excellent

Ioannis Ilias

Stayed 1 night in May 2023
Response from Annie Pop on 28 May 2023
Hi loannis Ilias,Thanka a heap for your 5 stars rating!Stay Savvy,

10/10 Excellent

SHAO YU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
every staff is so polite
Stayed 8 nights in Mar 2023
Response from Annie on 17 Mar 2023
Hi Shao,Thank you so much for your 10 out of 10 rating and we are delighted to learn that our staff is beyond your expectation.We look forward to saying Hello to you another time.Stay Savvy,

8/10 Good

ching man

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service apartment is suitable for a family trip. It’s a good choice when you go on a road trip.
Stayed 4 nights in Jan 2023
Response from PK on 24 Jan 2023
Dear Ms. Ching Man Mok,On behalf of all staff of Maitria Hotel & Residence Rama 9 Bangkok, we would like to thank you for your review and score of the recent stay. We wish to welcome you back in nearly future.Stay Savvy.

10/10 Excellent

Younghyun, Dongangu Anyangsi

10/10 Excellent

abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from PK on 14 Jul 2021
Dear Mr. Aljuhaim, Greetings from Maitria Hotel & Residence Rama 9 Bangkok - A Chatrium Collection On behalf of all staffs, we would like to thank you for your recently stay and delighted to learn that you had a wonderful times. We truly appreciated your comment and score, which for us is a reward for our daily work. We look forward to hospitality welcome you back in the near future under better circumstances. Yours Sincerely, Pongphan Saekow Front Office Manager