To collect your physical ticket and e-voucher, visit the Ploysiam Counter at Pattaya Beach near the Satun Immigration checkpoint on Koh Lipe. Make sure to check in at the Ploysiam desk 45 minutes before your scheduled departure. The speedboat journey from Koh Lipe to Pak Bara Pier usually takes around 1 hour and 30 minutes, utilising a speedboat from Ploy Siam Speedboat.

Upon reaching Pak Bara Pier, Hi Lipe staff will greet you at Port No.5, displaying your name on a signboard. They will guide you to a comfortable, air-conditioned van for transport to Hat Yai City in Songkhla Province, Thailand. The estimated travel time for this segment is 1 hour and 45 minutes. You will receive an email specifying the exact pick-up time upon confirming your booking.

During the high season (October 16 to May 15), check-in is at Bundaya Pier on Pattaya Beach in Koh Lipe. In contrast, during the low season (May 16 to October 15), check-in takes place at Sunrise Beach near Adang School on Koh Lipe.