I had imagined when I made the reservation that it would be in a traditional (and maybe older) hotel building in the central Whitehorse area. That was indeed the location, but the Inn is not one location but rather assigns guests to various properties within Whitehorse. Perhaps the Expedia write-up made this approach clear, and perhaps I just didn't read carefully enough, but for whatever reason I was surprised. I ended up in a guest house (perhaps purpose built, or maybe a converted condo) nearby, and still within the central Whitehorse area.
That said...
Other than checking to provide credit card info and getting the actual lodging address, I really had no contact with the Inn personnel. The man who checked me in was pleasant and helpful, but after that I was pretty much on my own.
The lodging unit was perhaps a half dozen blocks away. It was easy to find and enter (the Inn staff member's directions were clear).
The lodging unit - both the common areas and my assigned room / bath - was clean and well maintained.
My room was not huge but it was large enough. It was comfortable.
The common areas included kitchen facilities, dining room, and lounge areas.
In any case, I was satisfied, and I wouldn't hesitate to recommend the Inn to others.