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Reviews of Best Western Premier Toronto Airport Carlingview Hotel

3 out of 5
Best Western Premier Toronto Airport Carlingview Hotel
135 Carlingview Drive, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 886 out of 1849 reviews" "
Rating 8 - Good. 560 out of 1849 reviews" "
Rating 6 - Okay. 212 out of 1849 reviews" "
Rating 4 - Poor. 100 out of 1849 reviews" "
Rating 2 - Terrible. 91 out of 1849 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Paula

Business traveller
Liked: Cleanliness, amenities
I booked this hotel at the last minute as I needed an overnight place to stay in between flights. I was looking for something cheap, and this did the trick. You certainly get what you pay for, and there's nothing wrong with that. The hotel was standard for the price - it was clean and had a bed; that's all I needed. The shuttle driver was not overly friendly, the airplanes above were quite loud (a given due to its location but not ideal if you're a light sleeper), and the shower sucked. It was obvious that it was an older hotel that they tried to pretty up in most places, but again, it was clean. There is a restaurant on site (I didn't try it; I got Uber Eats instead), and I noticed that they have self-serve laundry, which could be an added bonus for some. I would recommend it if you're just looking for a quick place to sleep, but nothing other than that, unfortunately.
Stayed 1 night in May 2024

10/10 Excellent

Robbin, Oshawa

Liked: Cleanliness, staff & service, property conditions & facilities
It was good for an overnight stay before our flight
Stayed 1 night in May 2024
Response from Yami on 15 May 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel.King regards,

10/10 Excellent

Chisato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

the white

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. Excellent shuttle service. Make sure you arrive at the lobby 5 min before shuttle departure! They leave on time.
Stayed 2 nights in May 2024
Response from Yami on 15 May 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel.Kind regards,

6/10 Okay

lorraine

Travelled with partner
Stained sheets did not like having to take two elevators to get to room
Stayed 1 night in Apr 2024
Response from Yami on 15 May 2024
Hello,On behalf on the whole BWP Team we want to apologize for the issues during the stay.Kind regards,

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You get what is offered. Service and staff exceptionally dedicated to serve the customer
Stayed 4 nights in Apr 2024
Response from Jass on 14 May 2024
Hello, On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much.

10/10 Excellent

DONNAJEAN

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to find, everything was very clean, quiet, the food in the restaurant was very good. The staff was helpful and accommodating.
Stayed 1 night in May 2024
Response from Jass on 13 May 2024
Hello, On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much.

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night auditor was very kind at our check-in!
Stayed 1 night in May 2024
Response from Yami on 15 May 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel, thanks again for your great review & comments.Kind regards,

8/10 Good

Trina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Familiarity, shuttle service and friendly professional staff.
Stayed 1 night in May 2024
Response from Yami on 15 May 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel.Kind regards,

8/10 Good

wei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Yami on 15 May 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel.Kind regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Yami on 15 May 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel.Kind regards,

10/10 Excellent

Pauline

Business traveller
Liked: Cleanliness, staff & service
I had to take an elevator to the 4th floor, get off and take another to the 5th floor. The pillows are very hard.
Stayed 1 night in May 2024
Response from Jass on 14 May 2024
Hello, On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much.

8/10 Good

Robert

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Convenient location for work
Stayed 1 night in May 2024
Response from Yami on 15 May 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel.Kind regards,

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and very clean. Friendly staff
Stayed 1 night in Feb 2024
Response from Jass on 13 May 2024
Hello, On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much.

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
K
Stayed 1 night in Apr 2024
Response from Yami on 15 May 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel.Kind regards,

10/10 Excellent

ROWENA

Liked: Cleanliness, staff & service, amenities
All staffs are very welcoming and helpful. You can really feel that they are happy working together in fulfilling the best service they can give to their guests. Although one of the elevators wasn’t working that day when I stayed, it wasn’t a bother for me at all. It was only a small and temporary inconvenience which will not defeat the comfort and wonderful service that I got from the airport shuttle driver to the lovely ladies at the front desk. Will definitely come back.
Stayed 1 night in May 2024
Response from Yami on 10 May 2024
Dear guest, On behalf of the whole BWP Team we want to say thank you for choosing to stay at our Hotel, your review & comments have really filled our day with pride , thanks so much.Kind regards,

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jass on 13 May 2024
Thanks for submitting a positive response. We really appreciate your feedback.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and quiet hotel
Stayed 1 night in May 2024
Response from Yami on 10 May 2024
Dear guest, On behalf of the whole BWP Team we want to say thank you for choosing to stay at our Hotel, really appreciate your amazing review & comments.Kind regards,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located to the airport. Shuttle service was very helpful.
Stayed 1 night in May 2024
Response from Jass on 10 May 2024
Hello, On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much.

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very pleasant and helpful as we had an early morning check-in. Room was clean and airport shuttle service was great.
Stayed 1 night in May 2024
Response from Jass on 10 May 2024
Hello, On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to airport
Stayed 1 night in May 2024
Response from Yami on 9 May 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel.Kind regards,

10/10 Excellent

rosemary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff Comfortable rooms Clean
Stayed 1 night in May 2024
Response from Yami on 9 May 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel.Kind regards,

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from Yami on 9 May 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel.Kind regards,

10/10 Excellent

Alina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.Tks
Stayed 1 night in Apr 2024
Response from Yami on 9 May 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel.Kind regards,

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yami on 9 May 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel.Kind regards,

2/10 Terrible

Kristal

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Yami on 9 May 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel, Our sincere apologies for not meeting the expectations during the stay.Kind regards,

6/10 Okay

Jerry

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2024
Response from Yami on 9 May 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel, Our sincere apologies for not meeting the expectations during the stay.Kind regards,

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a typical airport hotel. The staff in the restaurant were very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Jass on 7 May 2024
Hello,On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much. Regards, Jass

4/10 Poor

Sukhwinder

Stayed 1 night in May 2024
Response from Yami on 9 May 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel, Our sincere apologies for the issues with the fire alarm.Kind regards,

2/10 Terrible

Faiza

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was not very welcoming or helpful. One of the staff at the dining gave a lot of attitude. We were given a room the the far corner and when we opened the door to go out of the room we kept seeing pile of garbage
Stayed 1 night in May 2024
Response from Yami on 9 May 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel, Our sincere apologies for not meeting the expectations during the stay.Kind regards,

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good. Super friendly and helpful front desk staff.
Stayed 1 night in May 2024
Response from Yami on 9 May 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel.Kind regards,

8/10 Good

Yuka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Yami on 9 May 2024
Hello,Thank so much for choosing to stay at Best Western Premier Hotel.Kind regards,

2/10 Terrible

Oluwaseyitan

Between Expedia and the property owner, this was booked as non-refundable even though it was shown as flexible booking with option to cancel before 3pm on day prior to reservation. Unfortunately, had a bereavement in the family and needed to cancel at 4pm the day prior to reservation. Expedia helped and called the manager at the desk, I spoke to the manager, and even got the email to the property owner who has put strict restrictions on any cancellations to just take customers money. Property owner couldn't even reply my email. Not sure what kind of short-sighted process to managing the business this is...I'm sure if my mother-in-law stayed, there'd be more terrible experiences
Stayed 3 nights in Apr 2024
Response from Yami on 6 May 2024
Hello,There is a policy to follow up regarding the bookings that are non-refundable. Regards,

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and was very clean. Dining option was nice.
Stayed 2 nights in Apr 2024
Response from Yami on 6 May 2024
Hello,Thanks so much for choosing to stay at our Hotel. We are happy you had a positive experience here.Best regards,

10/10 Excellent

Faith

Travelled with group
Check in staff were so nice, the rooms are nice and felt very clean. Service in the breakfast restaurant is also great. We really liked our server, Bri. After a very stressful flight it made all the difference having such a great accommodation, I will definitely come back to this hotel the next time I travel.
Stayed 1 night in Apr 2024
Response from Yami on 6 May 2024
Hello,Thanks so much for choosing to stay at our Hotel. We are happy you had a positive experience here, we will share your great review & comments with the staff.Best regards,

10/10 Excellent

Clint

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff
Stayed 1 night in May 2024
Response from Yami on 6 May 2024
Hello,Thanks so much for choosing to stay at our Hotel. We are happy you had a positive experience here.Best regards,

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was unhelpful from start to finish. Front lobby was very unorganized and messy. My fire alarm in my room was beeping every 30 seconds because the battery was dead. Instead of changing the battery, the maintenance came in and disconnected the fire alarm entirely, and then told me that they would fix it later which they never did. Then at checkout they charged me for parking even though I didn’t have a car there something they should’ve known because I used the shuttle to and from the airport would give zero stars if I could, definitely will not stay there again
Stayed 2 nights in May 2024
Response from Yami on 6 May 2024
Hello,Our apologies for not meeting your expectations during the stay.Regards,

4/10 Poor

Terrance

Business traveller
Disliked: Amenities, property conditions & facilities
Courteous night desk staff. Smoky/musty smell in room. Squeaky bed. No towel racks. Bare floors. Expensive breakfast menu.
Stayed 1 night in May 2024

6/10 Okay

Dave

Liked: Staff & service
5th floor rooms requires an elevator change. Restaurant is dated.
Stayed 1 night in Apr 2024

8/10 Good

Bruce

Liked: Staff & service, property conditions & facilities
No complaints. Stayed there a few times. Staff is always nice.
Stayed 1 night in May 2024

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in May 2024
Response from Yami on 2 May 2024
Hello,On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel.Regards,

8/10 Good

Michelle Renee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport 🛫
Stayed 1 night in Apr 2024
Response from Yami on 2 May 2024
Hello,On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel.Regards,

10/10 Excellent

Naomi, Clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their shuttle bus arrived shortly after called a hotel. AMAZING! A receptionist at the front desk was super super nice. I felt at home when I was greeted by her after busy traveling.
Stayed 1 night in May 2024
Response from Yami on 2 May 2024
Hello,On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. We are happy you enjoyed the stay and the staff took care of you, thanks so much.Regards,

10/10 Excellent

Wladyslaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yami on 15 May 2024
Hello,On behalf on the whole BWP Team we want to say thank you for choosing to stay at our Hotel.Kind regards,

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service
drtrts
Stayed 3 nights in Apr 2024

8/10 Good

Christine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Timothy King Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable single bed room close to YYZ.
Stayed 2 nights in Apr 2024
Response from Yami on 2 May 2024
Hello,On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel, thanks again for the positive feedback.Regards,

8/10 Good

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Yami on 2 May 2024
Hello,On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel. Regards,

10/10 Excellent

theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price was very good. Very courteous and helpful staff.
Stayed 1 night in Apr 2024
Response from Yami on 2 May 2024
Hello,On behalf of the whole Team of the Best Western Premier we want to thank you for choosing to stay at our Hotel, thanks so much for the comments and review.Regards,

2/10 Terrible

Luo

Disliked: Cleanliness, property conditions & facilities
Parking
Stayed 1 night in Apr 2024
Response from Yami on 2 May 2024
Hello,Our apologies for not meeting the expectations, unfortunately the parking fees are display in our website and online , overnight parking is to be charge and the price is within the ongoing rate in the area.Regards,