Search Hotels Near Subterra Castle, Topeka

"Pool is closed but staff is friendly and helpful and hotel is clean."

"Hotel pool didn't work, pipes in rm was leaking charged me for the leak ..50 and kept my 50 dollar deposit...No continental breakfast ..walked in rm to no fridge or microwave plus had roaches...ur staff had the nerve to charge my card for existing plumbing problems ...smh wat a rip off and false advertisement."

"My credit card was charged despite prepaying. In reviewing the folio emailed to me after checkout, they charged taxes which were already paid and documented as such on my initial booking receipt. There were no incidentals charged to the room, just a billing error on their part. When I contacted the property to resolve the overpayment/double charge, I was told they had a new system and the issue would need to be escalated to the manager. There has been no contact from manager Kay to resolve the issue as promised by site staff. Mistakes happen but how you handle them is the important thing. The hotel was conveniently located. The room had a nice setup for work/relaxation that fit our needs. We thought that we had found a new home base as we frequently travel to the area but now I don't trust them. They definitely dropped the ball."

"The public areas on the first floor were under major renovation. The check in area was a construction jobsite. There was no warning of this on the Hotels.com website. Hotels.com should do better. That said, once over the shock of checking in onto a construction site the staff was great. Very accommodating, friendly and professional. Outside of the construction work the hotel was excellent and we had a nice stay."

"Game room is so great for family fun. Nice lobby and common area. Breakfast was okay. Room smelled really weird - think it was maybe the AC vent. We had to buy air fresheners and plugins to try to mask it. Other than that, great stay. Comfy beds and friendly staff. Going to try again and hopefully have a normal smelling room. "

"Amazing stay. "

"I bought a room for the night. We couldn't access the 'free' wifi as you have to sign up for rewards and kids don't want to. They changed breakfast to requiring a coupon but my room came with breakfast. The front desk didn't know about this and didnt have coupons. The room carpet was stained. There is a smell in the room. Its very outdated. "

"Property was run down. Front desk/check in lady was rude. Breakfast was disappointing."

"Yes"