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Reviews of Granbell Hotel Sapporo

3.5 out of 5
Granbell Hotel Sapporo
8-10-1 Minami 3 Jonishi, Sapporo, Hokkaido

Reviews

8.6

Excellent

Rating 10 - Excellent. 80 out of 144 reviews" "
Rating 8 - Good. 41 out of 144 reviews" "
Rating 6 - Okay. 11 out of 144 reviews" "
Rating 4 - Poor. 5 out of 144 reviews" "
Rating 2 - Terrible. 7 out of 144 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

ARGYRIOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Kristoffer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jan 2024

8/10 Good

Wenli

Liked: Cleanliness, staff & service, property conditions & facilities
Parking fee is a bit on the high side.
Stayed 4 nights in Dec 2023

10/10 Excellent

Nahoko, Harbor City

Liked: Cleanliness, staff & service, property conditions & facilities
Above and beyond!!!
Stayed 2 nights in Nov 2023

6/10 Okay

Wai Man

Travelled with family
Disliked: Staff & service, room comfort
Daily housekeeping not available
The location is good and the staff are mostly friendly tho some of them are not fluent in English. Yet, during my stay, it didn’t provide daily housekeeping as stated in hotel.com description which is quite shocking to learn about that when check in to the hotel. I’ve been to many hotels and I know the importance of being eco friendly. However, I’d appreciate more if there could be an option for us to choose whether to change bed sheets or not as most hotels do nowadays. What’s most shocking is that daily housekeeping is NOT available! I’d say it is always better if there are options instead of saying it’s kind of a hotel policy.
Stayed 4 nights in Oct 2023

10/10 Excellent

Michael

Stayed 3 nights in Feb 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice Hotel, however the "Deluxe" rooms are just normal rooms, nothing really special to make a note of.
Stayed 1 night in Jul 2021

10/10 Excellent

Moeko

Liked: Cleanliness, staff & service, property conditions & facilities
よかった
Stayed 2 nights in May 2024

10/10 Excellent

Kazuki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全体的に新しく綺麗であり、この水準のホテルが朝食込みで一万円しなかったのはとても格安であった。
Stayed 1 night in May 2024

10/10 Excellent

Ai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
狸通りの1番端に位置していますが、夜出かけることも、昼間も大変便利なロケーションでした。 朝食は文句なしのおいしさでした
Stayed 2 nights in May 2024

10/10 Excellent

???

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
居心地の良いホテルでした。 もう、一泊したいと思いました。 スタッフさんの対応も 良かったです。
Stayed 1 night in Apr 2024

8/10 Good

???

Travelled with family
Liked: Cleanliness
フロントデスクが、もう少し 広ければと思いました。 チェックイン時　宿泊客が 多かったので。
Stayed 1 night in Apr 2024

2/10 Terrible

YOSHIYUKI

Liked: Amenities
清潔で素晴らしい
Stayed 1 night in Apr 2024

8/10 Good

yukari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

???

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Seiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
　最高の2泊の滞在をさせていただきました。今月から大学3年生なのですが、初めての一人旅で緊張しましたが、ホテルのスタッフの皆さん、お部屋の快適さ、お風呂の気持ち良さ全てが圧巻でした。また機会がありましたら、お伺いします。
Stayed 2 nights in Apr 2024

10/10 Excellent

KANAZAWA

Travelled with family
Liked: Amenities, property conditions & facilities
ありがとうございます
Stayed 1 night in Mar 2024

10/10 Excellent

Jae Hyun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
너무 깔끔하고 조용해서 좋았어요. 여행 후 저녁에 이용하는 온천도 하루를 마무리하기 최고의 공간이었습니다. 삿포로에 다시 방문한다면 꼭 다시 들리고 싶은 호텔이었습니다 ㅜ
Stayed 3 nights in Feb 2024

10/10 Excellent

KANAZAWA

Liked: Cleanliness, staff & service, property conditions & facilities
最高
Stayed 1 night in Feb 2024

10/10 Excellent

KANAZAWA

Liked: Cleanliness, staff & service, property conditions & facilities
いつ行っても　満足
Stayed 1 night in Feb 2024

6/10 Okay

Chin chi

Liked: Cleanliness
No daily room cleaning
Stayed 6 nights in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family
概ね満足です。外国人の方々の、お風呂の使い方が酷いと思いました。汚くて湯船に浸かれませんでした。
Stayed 1 night in Feb 2024

10/10 Excellent

Haruyuki

Liked: Cleanliness, staff & service, property conditions & facilities
とても快適でした
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
삿포로 첫 여행 호텔
숙소는 깔끔하고 위치도 삿포로 중심가에서 멀지 않아요 호텔 바로 옆에 세븐일레븐있고, 옥상에 대욕장있어서 야외탕에서 찬바람에 온탕찜질하면 좋아요 2층에 흡연실과 제빙기도 있어서 편합니다.
Stayed 3 nights in Jan 2024

10/10 Excellent

PUI LING CORA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店正門右邊便是狸小路七，還有7-11，購物食肆非常方便！至於酒店設計非常新穎，還有一個不可多得的露天風呂，在市區可以擁有一個露天風呂非常難得！
Stayed 1 night in Jan 2024

10/10 Excellent

RYO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

JUNGCHUN

Stayed 3 nights in Jan 2024

10/10 Excellent

Rie

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

LAI FA

Stayed 1 night in Dec 2023

10/10 Excellent

Donghui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
This is the third time I stayed in this hotel. The location is so convenient. Hotel price is very reasonable. Staff are friendly and helpful. Will definitely stay again in this hotel for my next visit to Sapporo.
Stayed 1 night in Dec 2023

8/10 Good

Hidekazu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
全般的に満足。 テレビのHDMIが使えるとなお良い。
Stayed 1 night in Dec 2023

10/10 Excellent

yousook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

JUNWON

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
시설이 깨끗함
Stayed 3 nights in Nov 2023

10/10 Excellent

ナツミ

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
顔が真顔のフロント女性の対応が怖かった。 サービス業なら、笑顔で接して欲しいです。 私も接客業なので特に気を付けていますよ。 その後、隣の女性が対応してくれました。 笑顔の素敵な可愛い女性でした。 また、宿泊させて頂きます。
Stayed 1 night in Nov 2023

10/10 Excellent

Heineken

Liked: Cleanliness, staff & service, property conditions & facilities
非常好！酒店新！員工好有禮貌
Stayed 1 night in Nov 2023

10/10 Excellent

akemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
お部屋について
インテリアは　すっきりしていて　満足でした。 デラックスルームの　ベンチも　使いやすかったですが、 ベッドのサイドテーブルが小さすぎて　使いにくかったので、　もう少し　空間が広ければ　良かったのにと、 その点が　残念です。 大浴場が　あるにで　お部屋は　シャワールームだけなのは　とても合理的で　良いです。
Stayed 1 night in Oct 2023

8/10 Good

YUKIKO

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
大浴場でスタッフの方達が居たのか、大きな声で仕事の話をしているようでした。仕事終わりに入るのは全然構わないのですが、周りを気にせず話をするのはどうかと思います。困ってフロントに電話しても全く繋がらないので諦めました。他は良かったです。
Stayed 1 night in Oct 2023

10/10 Excellent

Winnie

Stayed 2 nights in Sep 2023

10/10 Excellent

ひろた

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Sumie

Liked: Cleanliness, staff & service, amenities
すすきのや札幌駅までの距離はやや遠かったですが、部屋は清潔、露天風呂も綺麗で良かったです。
Stayed 3 nights in Sep 2023

4/10 Poor

??

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
設備は良いが、3泊以上じゃないと部屋を綺麗にしてくれない勝手なルールには不満です。 部屋にゴミが溜まるし、ベッドメイキングは自分だし、ホテルに泊まっている気分が無くなりました。
Stayed 2 nights in Aug 2023

10/10 Excellent

Huen Kay

Stayed 5 nights in Aug 2023

8/10 Good

Satoru

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
立地が良くホテルは新しくて快適だった。 一つ難があったのは、男風呂の排水が弱くて足先が排水に浸かりながら体を洗わなければならない点だった。ただ２日目は排水に問題はなかった。 あと、お風呂が熱すぎる。でも人にはお勧めできるホテル
Stayed 2 nights in Aug 2023

8/10 Good

タカシ

Stayed 1 night in Aug 2023

8/10 Good

MASAHIRO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設内は清潔感がある。また、宿泊階へはカードを持っていないと行けないのでセキュリティーに関しても良い。
Stayed 2 nights in Jul 2023

10/10 Excellent

yasuhiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

noboru

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2023