Property amenity

Reviews of The Scott Resort & Spa

4.5 out of 5
The Scott Resort & Spa
4925 N Scottsdale Road, Scottsdale, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 588 out of 1007 reviews" "
Rating 8 - Good. 224 out of 1007 reviews" "
Rating 6 - Okay. 112 out of 1007 reviews" "
Rating 4 - Poor. 41 out of 1007 reviews" "
Rating 2 - Terrible. 42 out of 1007 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Roni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent food options (I wish there were more vegan options), and great drinks and music. Wonderful vibes. Highly recommend
Stayed 3 nights in May 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Onsite restaurant not the best for the price.
Stayed 2 nights in May 2024

10/10 Excellent

Krissy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay! Beautifully designed. Pool is so relaxing with the running water. Beautiful, well kept grounds. Will definitely stay again.
Stayed 2 nights in May 2024

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very laid back. Quiet and had a relaxed feel about it. Close to the mall and restaurants. Will definitely come again.
Stayed 1 night in May 2024
Response from Tyler Staten on 9 May 2024
Hello Joe,We are ecstatic to hear we will have the pleasure of hosting you again in the future! Thank you for choosing to relax at The Scott Resort & Spa and enjoy the attractions in Old Town Scottsdale.

10/10 Excellent

Steffanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property!! Will be back
Stayed 1 night in May 2024
Response from Tyler Staten on 9 May 2024
Hello Stephanie,Wonderful news! We look forward to hosting you again!

8/10 Good

katauna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property that is well kept. Pool area is clean and relaxing. Work out facility is well stocked with free weights, 2 treadmills, 2 pelotons, universal machine. Rooms are spacious and updated
Stayed 1 night in May 2024
Response from Tyler Staten on 9 May 2024
Hello Katauna,Thank you for choosing The Scott Resort & Spa as your vacation destination. We are thrilled you enjoyed the amenities we offer such as the work out facility and pools. Please consider visiting us again, the next time you're in Scottsdale!

8/10 Good

Adriana

Liked: Cleanliness, property conditions & facilities
It’s beautiful
Stayed 1 night in May 2024
Response from Tyler Staten on 7 May 2024
Hello Adriana,Thank you for your kind words, and choosing to stay at the The Scott Resort & Spa. We look forward to your next visit!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and would return
Stayed 2 nights in Apr 2024
Response from Tyler Staten on 6 May 2024
Hello Nicole,We are thrilled your recent stay met your expectations. We look forward to your next visit!

10/10 Excellent

kev, Maple Plain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing!
Stayed 3 nights in Mar 2024
Response from Tyler Staten on 2 May 2024
Hello Kev, Thank you for leaving a review regarding your resent stay. We are ecstatic to hear you enjoyed yourself, and hope to have you stay again in the near future.

8/10 Good

Sky

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room bathroom condition was very outdated. The shower grout was worn, the shower smelled of sulfur every time we used it (from drain). The room bathroom in particular could use some maintenance and tune up.
Stayed 3 nights in Apr 2024
Response from Tyler Staten on 24 Apr 2024
Hello Sky,Thank you for being our guest, and taking the time to share your valuable feedback. We are always looking to improve, and will be addressing your comments. If you would like to speak to member of management about your experience, please reach out to us directly.

6/10 Okay

Janna

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is cute, room was spacious and the bed was comfy. I usually don’t complain but the service here was very lacking - we left the restaurant one morning after being seated (with a reservation) and waiting for 25 minutes with no one acknowledging us. I know several staff saw us too. Same thing next day in the lobby bar - waited 30 min for someone to check on us and another 25 minutes before getting our two drinks when it was barely busy. Pool servers stood at the bar talking to each other and didn’t check on guests. The overall stay was nice and we enjoyed the pool and location but unfortunately I don’t think we’d stay here again based on consistently bad service.
Stayed 3 nights in Apr 2024
Response from Tyler Staten on 22 Apr 2024
Hello Janna,Thank you for choosing to stay with us! It is unfortunate that your stay was not what you were hoping. We have reached out via email, and hope to speak with you soon!

10/10 Excellent

debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tyler Staten on 22 Apr 2024
Hello Debbie,We are please to see you enjoyed your stay! Please come back, and stay with us again very soon!

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay. Food was just ok. Pool isn’t heated. Property & location was excellent.
Stayed 2 nights in Apr 2024
Response from Tyler Staten on 16 Apr 2024
Hello Stephanie,We appreciate that you took a moment to leave feedback about your recent stay. We hope you'll get the chance to enjoy the amenities more during your next visit!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has a nice vibe. Staff work well with each other and are very polite and friendly. Gary M. Johnson
Stayed 3 nights in Apr 2024
Response from Tyler Staten on 16 Apr 2024
Hello Gary,Thank you for staying at The Scott Resort & Spa! We are delighted that you enjoyed the vibe, and noticed the polite and friendly team we have build. We hope to have you as our guest again very soon!

2/10 Terrible

Diana

Stayed 2 nights in Apr 2024
Response from Tyler Staten on 6 May 2024
Hello Diana,Thank you for choosing to stay with us during your recent trip. It's unfortunate that is fell short of your expectations. We encourage you to reach out to us directly to discuss your experience.

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful inside and out. Staff were all friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Tyler Staten on 15 Apr 2024
Katie,We are honored to have earned a five star review from you! Thank you for your comments on our wonderful staff and beautiful resort. We hope you have you as our guest again very soon!

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like the property there was a lot of confusion at check in but happy that the front desk came with a solution .
Stayed 2 nights in Mar 2024
Response from Tyler Staten on 15 Apr 2024
Heidi,Thank you for choosing to be our guest. We are pleased to hear our front desk staff was able to assist you with your needs at check in, and we hope to see you again in the near future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Tyler Staten on 15 Apr 2024
Thank you for the five star review!

10/10 Excellent

carl

Liked: Property conditions & facilities
The pools are really great.
Stayed 1 night in Apr 2024
Response from Tyler Staten on 15 Apr 2024
Carl,Thank you for choosing to spend your vacation here at The Scott Resort & Spa. We are thrilled you enjoyed our pools during your stay, and look forward to your next visit!

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was super! Very friendly!
Stayed 2 nights in Apr 2024
Response from Tyler Staten on 15 Apr 2024
Kimberly,Your glowing review of the staff here at The Scott Resort & Spa brightened our day! Thank you for taking the time to let us know about your service during your stay! Come back to visit soon!

10/10 Excellent

Leona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tyler Staten on 15 Apr 2024
Thank you so much for the 5-star rating! We truly appreciate your positive feedback and are thrilled to know that you had a great experience during your stay.

10/10 Excellent

Veronica A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable!
Stayed 1 night in Apr 2024
Response from Tyler S. on 11 Apr 2024
Thank you for sharing a 5 out of 5 for your visit. We hope to welcome you back soon!

10/10 Excellent

Jill

Stayed 1 night in Apr 2024
Response from Tyler Staten on 25 Apr 2024
Hello Jill,Thank you for your 5-star review!

10/10 Excellent

kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tyler Staten on 16 Apr 2024
Kristina,We appreciate that you took the time to leave your outstanding review! Thank you!

2/10 Terrible

Jennifer

Travelled with family
Liked: Amenities
Disliked: Staff & service
Feels like pricing was too high. Staff seemed to be untrained. Cool looking property but room wasn’t ready when we arrived for 4pm, once in the room there was a pair of someone’s socks on the floor. Breakfast service was weird. Coffee was like water, food was bad and service not great. Maybe this is a newly renovated motel and they are ironing out the kinks….
Stayed 1 night in Apr 2024
Response from Tyler Staten on 16 Apr 2024
Hello Jennifer,Thank you for taking the time to share your thoughts with us. We are disappointed to hear about the issues you encountered during your stay. Your feedback is essential for our improvement, and would love the chance to speak further about your experience. Please contact us directly to discuss your stay at your convenience. Thank you in advance!

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tyler Staten on 16 Apr 2024
Hillary,We are delighted to have earned your five star review, and be honored to host you again in the future.

10/10 Excellent

Darla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful holiday!!
Stayed 7 nights in Mar 2024
Response from Tyler Staten on 16 Apr 2024
Hello Darla,It is wonderful to hear that you has an excellent holiday with us. We appreciate your review, and hope you return soon.

8/10 Good

Leonel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Entrance Lobby and Cansl Bar are very appealing. The sound track for these spaces is very modern, appropriate and at the right volume. The Outdoor Pools are a Special Treat, they are why I stay at the Scott. The pools should be skimmed more often.
Stayed 2 nights in Mar 2024
Response from Tyler Staten on 16 Apr 2024
Hello Leonel,Thank you for being our guest at The Scott Resort & Spa. We are pleased that you noticed the music which is hand picked by our owners for this property. It would be an honor to welcome you back for another visit.

10/10 Excellent

Taylor, goodyear

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once of my favorite hotels I have ever stayed at. The location and atmosphere was amazing! There was a bit of a wait anytime I needed to speak to the front desk but I think they were pretty busy
Stayed 1 night in Mar 2024
Response from Tyler Staten on 16 Apr 2024
Hello Taylor,Your outstanding review of The Scott Resort & Spa has made our day! Thank you for taking a moment to leave your review about our amazing atmosphere. We hope to have you back as a regular guest!

2/10 Terrible

Carissa-Choy

Travelled with partner
Disliked: Staff & service, amenities
Bar staff and front desk wasn’t as friendly as you would normally get at other resorts. The pool was extremely small and packed where people were forced to sit on the floor instead. Would recommended selecting other resorts especially since the fees here are high. The location is good and near great restaurants and the mall. The only plus is the friendly valet and shuttle guys that the resort offers.
Stayed 4 nights in Mar 2024
Response from Tyler Staten on 16 Apr 2024
Hello Carissa,Thank you for taking the time to leave a review. We are very disappointed to read that your stay fell short of the standards we strive to maintain, and apologize for the blunder of service you received. If you would like to speak further about your stay, please reach out to us directly. Thank you!

10/10 Excellent

Eileen

Stayed 2 nights in Mar 2024
Response from Tyler Staten on 22 Apr 2024
Hello Eileen,We are thrilled to have received a five star review from you! Thank you so much for taking the time to leave a review!

8/10 Good

joseph, broomfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tyler Staten on 16 Apr 2024
We appreciate your review, and hope you'll consider staying with us again!

10/10 Excellent

Aidin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere. Only area that needs improvement is the pool experience. Overcrowded and poor pool bar service
Stayed 3 nights in Mar 2024
Response from Tyler Staten on 25 Apr 2024
Hello Aidin,It was a delight to have you as our guest. Your comments are appreciated, and we hope you'll be back for another stay soon.

8/10 Good

Lizbeth

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The ladies at the front desk should smile and be more friendly
Stayed 1 night in Mar 2024

8/10 Good

Lauren

Liked: Property conditions & facilities
The grounds are pretty and the location is great. Easy walk to great shopping and restaurants. The staff and service could be a bit better but overall I would recommend this hotel.
Stayed 3 nights in Mar 2024
Response from Tyler Staten on 25 Apr 2024
Hello Lauren,Thank you for staying at The Scott Resort and Spa in the heart of Old Town Scottsdale. We are thrilled to hear you found the location to be a walkable distance from the shopping and restaurants close by. We appreciate your referral, and hope you return soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the relaxing, modern, stylish vibe. Staff were all very friendly. We enjoyed drinks by the pool, room service for breakfast, and the workout room. The internet was spotty, but otherwise we enjoyed an absolutely perfect stay. Definitely would go back!!!
Stayed 6 nights in Mar 2024

8/10 Good

Jennifer

Travelled with group
Liked: Staff & service, amenities
This was a girl’s weekend with friends. The check in was great, they allowed us to check in early and were friendly. The shuttle to shopping and food was excellent. The guys running the shuttle were really on it. The drinks were great and food was good. You will need to be prepared for different types of entrees. The room was pretty dated. They have painted and decorated to make it nicer but the property needs some renovation. I paid for an hour massage and barely got 45 minutes with an added $30 gratuity. I don’t mind paying the gratuity for a good massage but this was very basic and not my full time. Check out was great. They kept our bags for us to do some shopping. I think for the price of the place, the rooms need updated. Beautiful lounge! Be prepared to wait in line for coffee every morning as they don’t have any free drip.
Stayed 2 nights in Mar 2024

10/10 Excellent

kev, Maple Plain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and felt very safe and our rooms were so clean! Pool was plus!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jessica

Stayed 3 nights in Mar 2024

10/10 Excellent

Linda

Stayed 2 nights in Mar 2024
Response from Tyler Staten on 16 Apr 2024
Hello Linda, We are honor to receive your glowing review! Thank you!

6/10 Okay

Deanna

Stayed 4 nights in Mar 2024

6/10 Okay

Judith

Travelled with family
The lobby area is beautiful and amazing. The pool area was nice. Super impossible to get a chair in the sun as people would not return towels when leaving and you don’t know what’s available or not. Needs more towel drop areas. Needs water stations! Waitress brought me food ( should be hot but was cold) and told me there were no napkins or silverware. I almost gave her the food back! lol! She found some! Room service food was in hallway for over 24 hours. Disgusting! Parking was easy and great! Close to room. Beds were really comfy. Housekeeping didn’t refill coffee or take dirty spoons away. Computer wasn’t working for electronic check out. Overall is in a great location, super great lobby, older rooms and it was overall pleasant. There was a clock in the room that tic- toc 24 hours a day. Kinda fun touch.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience and will definitely return
Stayed 3 nights in Mar 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Staff & service, amenities
Beautiful pool and grounds! The foliage in the courtyard is so lovely! The lobby is super fun, but the rooms are a bit old.
Stayed 1 night in Mar 2024

10/10 Excellent

Lucinda

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ruthie

Liked: Cleanliness, staff & service, property conditions & facilities
It had lovely grounds and the rooms were really nice.
Stayed 3 nights in Mar 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall beautiful, relaxing, and perfect location.
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. Such attention to detail. Restaurant was surprisingly good! Loved the lagoon lawn to enjoy a morning Spanish latte.
Stayed 5 nights in Mar 2024
Response from Tyler Staten on 2 May 2024
Hello Michelle,We appreciate your kind words regarding your recent stay at The Scott Resort & Spa. We are thankful you enjoyed the gorgeous detail, and the wonderful food at our restaurant, The Canal Club! Please return for a visit anytime!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!!
Stayed 1 night in Mar 2024
Response from Tyler Staten on 2 May 2024
Hello Rebecca,Wow! Thank you for your five star review, and your kind words! We hope to have you back soon!

10/10 Excellent

Timothy M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Mar 2024
Response from Brandon Howard - General Manager on 18 Mar 2024
We are glad to hear about your positive stay with us!