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This place was very laid back. Quiet and had a relaxed feel about it. Close to the mall and restaurants. Will definitely come again.
Joe
Stayed 1 night in May 2024
Response from Tyler Staten on 9 May 2024
Hello Joe,We are ecstatic to hear we will have the pleasure of hosting you again in the future! Thank you for choosing to relax at The Scott Resort & Spa and enjoy the attractions in Old Town Scottsdale.
This is an older property that is well kept. Pool area is clean and relaxing. Work out facility is well stocked with free weights, 2 treadmills, 2 pelotons, universal machine. Rooms are spacious and updated
katauna
Stayed 1 night in May 2024
Response from Tyler Staten on 9 May 2024
Hello Katauna,Thank you for choosing The Scott Resort & Spa as your vacation destination. We are thrilled you enjoyed the amenities we offer such as the work out facility and pools. Please consider visiting us again, the next time you're in Scottsdale!
Hello Kev, Thank you for leaving a review regarding your resent stay. We are ecstatic to hear you enjoyed yourself, and hope to have you stay again in the near future.
8/10 Good
Sky
Travelled with group
23 Apr 2024
Liked: Cleanliness, staff & service, amenities
The room bathroom condition was very outdated. The shower grout was worn, the shower smelled of sulfur every time we used it (from drain). The room bathroom in particular could use some maintenance and tune up.
Sky
Stayed 3 nights in Apr 2024
Response from Tyler Staten on 24 Apr 2024
Hello Sky,Thank you for being our guest, and taking the time to share your valuable feedback. We are always looking to improve, and will be addressing your comments. If you would like to speak to member of management about your experience, please reach out to us directly.
The property is cute, room was spacious and the bed was comfy. I usually don’t complain but the service here was very lacking - we left the restaurant one morning after being seated (with a reservation) and waiting for 25 minutes with no one acknowledging us. I know several staff saw us too. Same thing next day in the lobby bar - waited 30 min for someone to check on us and another 25 minutes before getting our two drinks when it was barely busy. Pool servers stood at the bar talking to each other and didn’t check on guests. The overall stay was nice and we enjoyed the pool and location but unfortunately I don’t think we’d stay here again based on consistently bad service.
Janna
Stayed 3 nights in Apr 2024
Response from Tyler Staten on 22 Apr 2024
Hello Janna,Thank you for choosing to stay with us! It is unfortunate that your stay was not what you were hoping. We have reached out via email, and hope to speak with you soon!
Enjoyable stay. Food was just ok. Pool isn’t heated. Property & location was excellent.
Stephanie
Stayed 2 nights in Apr 2024
Response from Tyler Staten on 16 Apr 2024
Hello Stephanie,We appreciate that you took a moment to leave feedback about your recent stay. We hope you'll get the chance to enjoy the amenities more during your next visit!
The resort has a nice vibe. Staff work well with each other and are very polite and friendly.
Gary M. Johnson
Gary
Stayed 3 nights in Apr 2024
Response from Tyler Staten on 16 Apr 2024
Hello Gary,Thank you for staying at The Scott Resort & Spa! We are delighted that you enjoyed the vibe, and noticed the polite and friendly team we have build. We hope to have you as our guest again very soon!
2/10 Terrible
Diana
14 Apr 2024
Diana
Stayed 2 nights in Apr 2024
Response from Tyler Staten on 6 May 2024
Hello Diana,Thank you for choosing to stay with us during your recent trip. It's unfortunate that is fell short of your expectations. We encourage you to reach out to us directly to discuss your experience.
The property was beautiful inside and out. Staff were all friendly and helpful.
Katie
Stayed 3 nights in Apr 2024
Response from Tyler Staten on 15 Apr 2024
Katie,We are honored to have earned a five star review from you! Thank you for your comments on our wonderful staff and beautiful resort. We hope you have you as our guest again very soon!
I did like the property there was a lot of confusion at check in but happy that the front desk came with a solution .
Heidi
Stayed 2 nights in Mar 2024
Response from Tyler Staten on 15 Apr 2024
Heidi,Thank you for choosing to be our guest. We are pleased to hear our front desk staff was able to assist you with your needs at check in, and we hope to see you again in the near future.
Carl,Thank you for choosing to spend your vacation here at The Scott Resort & Spa. We are thrilled you enjoyed our pools during your stay, and look forward to your next visit!
Kimberly,Your glowing review of the staff here at The Scott Resort & Spa brightened our day! Thank you for taking the time to let us know about your service during your stay! Come back to visit soon!
Thank you so much for the 5-star rating! We truly appreciate your positive feedback and are thrilled to know that you had a great experience during your stay.
Kristina,We appreciate that you took the time to leave your outstanding review! Thank you!
2/10 Terrible
Jennifer
Travelled with family
4 Apr 2024
Liked: Amenities
Disliked: Staff & service
Feels like pricing was too high. Staff seemed to be untrained. Cool looking property but room wasn’t ready when we arrived for 4pm, once in the room there was a pair of someone’s socks on the floor. Breakfast service was weird. Coffee was like water, food was bad and service not great. Maybe this is a newly renovated motel and they are ironing out the kinks….
Jennifer
Stayed 1 night in Apr 2024
Response from Tyler Staten on 16 Apr 2024
Hello Jennifer,Thank you for taking the time to share your thoughts with us. We are disappointed to hear about the issues you encountered during your stay. Your feedback is essential for our improvement, and would love the chance to speak further about your experience. Please contact us directly to discuss your stay at your convenience. Thank you in advance!
The Entrance Lobby and Cansl Bar are very appealing. The sound track for these spaces is very modern, appropriate and at the right volume. The Outdoor Pools are a Special Treat, they are why I stay at the Scott. The pools should be skimmed more often.
Leonel
Stayed 2 nights in Mar 2024
Response from Tyler Staten on 16 Apr 2024
Hello Leonel,Thank you for being our guest at The Scott Resort & Spa. We are pleased that you noticed the music which is hand picked by our owners for this property. It would be an honor to welcome you back for another visit.
Once of my favorite hotels I have ever stayed at. The location and atmosphere was amazing! There was a bit of a wait anytime I needed to speak to the front desk but I think they were pretty busy
Taylor
Stayed 1 night in Mar 2024
Response from Tyler Staten on 16 Apr 2024
Hello Taylor,Your outstanding review of The Scott Resort & Spa has made our day! Thank you for taking a moment to leave your review about our amazing atmosphere. We hope to have you back as a regular guest!
2/10 Terrible
Carissa-Choy
Travelled with partner
1 Apr 2024
Disliked: Staff & service, amenities
Bar staff and front desk wasn’t as friendly as you would normally get at other resorts. The pool was extremely small and packed where people were forced to sit on the floor instead. Would recommended selecting other resorts especially since the fees here are high. The location is good and near great restaurants and the mall. The only plus is the friendly valet and shuttle guys that the resort offers.
Carissa-Choy
Stayed 4 nights in Mar 2024
Response from Tyler Staten on 16 Apr 2024
Hello Carissa,Thank you for taking the time to leave a review. We are very disappointed to read that your stay fell short of the standards we strive to maintain, and apologize for the blunder of service you received. If you would like to speak further about your stay, please reach out to us directly. Thank you!
10/10 Excellent
Eileen
1 Apr 2024
Eileen
Stayed 2 nights in Mar 2024
Response from Tyler Staten on 22 Apr 2024
Hello Eileen,We are thrilled to have received a five star review from you! Thank you so much for taking the time to leave a review!
The ladies at the front desk should smile and be more friendly
Lizbeth
Stayed 1 night in Mar 2024
8/10 Good
Lauren
31 Mar 2024
Liked: Property conditions & facilities
The grounds are pretty and the location is great. Easy walk to great shopping and restaurants. The staff and service could be a bit better but overall I would recommend this hotel.
Lauren
Stayed 3 nights in Mar 2024
Response from Tyler Staten on 25 Apr 2024
Hello Lauren,Thank you for staying at The Scott Resort and Spa in the heart of Old Town Scottsdale. We are thrilled to hear you found the location to be a walkable distance from the shopping and restaurants close by. We appreciate your referral, and hope you return soon.
Loved the relaxing, modern, stylish vibe. Staff were all very friendly. We enjoyed drinks by the pool, room service for breakfast, and the workout room. The internet was spotty, but otherwise we enjoyed an absolutely perfect stay. Definitely would go back!!!
Jennifer
Stayed 6 nights in Mar 2024
8/10 Good
Jennifer
Travelled with group
30 Mar 2024
Liked: Staff & service, amenities
This was a girl’s weekend with friends. The check in was great, they allowed us to check in early and were friendly. The shuttle to shopping and food was excellent. The guys running the shuttle were really on it. The drinks were great and food was good. You will need to be prepared for different types of entrees. The room was pretty dated. They have painted and decorated to make it nicer but the property needs some renovation. I paid for an hour massage and barely got 45 minutes with an added $30 gratuity. I don’t mind paying the gratuity for a good massage but this was very basic and not my full time. Check out was great. They kept our bags for us to do some shopping. I think for the price of the place, the rooms need updated. Beautiful lounge! Be prepared to wait in line for coffee every morning as they don’t have any free drip.
The staff was amazing and felt very safe and our rooms were so clean! Pool was plus!
kev
Stayed 3 nights in Mar 2024
10/10 Excellent
Jessica
29 Mar 2024
Jessica
Stayed 3 nights in Mar 2024
10/10 Excellent
Linda
27 Mar 2024
Linda
Stayed 2 nights in Mar 2024
Response from Tyler Staten on 16 Apr 2024
Hello Linda, We are honor to receive your glowing review! Thank you!
6/10 Okay
Deanna
27 Mar 2024
Deanna
Stayed 4 nights in Mar 2024
6/10 Okay
Judith
Travelled with family
26 Mar 2024
The lobby area is beautiful and amazing. The pool area was nice. Super impossible to get a chair in the sun as people would not return towels when leaving and you don’t know what’s available or not. Needs more towel drop areas. Needs water stations! Waitress brought me food ( should be hot but was cold) and told me there were no napkins or silverware. I almost gave her the food back! lol! She found some! Room service food was in hallway for over 24 hours. Disgusting! Parking was easy and great! Close to room. Beds were really comfy. Housekeeping didn’t refill coffee or take dirty spoons away. Computer wasn’t working for electronic check out. Overall is in a great location, super great lobby, older rooms and it was overall pleasant. There was a clock in the room that tic- toc 24 hours a day. Kinda fun touch.
Gorgeous property. Such attention to detail. Restaurant was surprisingly good! Loved the lagoon lawn to enjoy a morning Spanish latte.
Michelle
Stayed 5 nights in Mar 2024
Response from Tyler Staten on 2 May 2024
Hello Michelle,We appreciate your kind words regarding your recent stay at The Scott Resort & Spa. We are thankful you enjoyed the gorgeous detail, and the wonderful food at our restaurant, The Canal Club! Please return for a visit anytime!