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Reviews of Motel 6 Council Bluffs, IA - Omaha East

2 out of 5
Motel 6 Council Bluffs, IA - Omaha East
3032 S Expressway St, Council Bluffs, IA

Reviews

6.6
Rating 10 - Excellent. 191 out of 872 reviews" "
Rating 8 - Good. 229 out of 872 reviews" "
Rating 6 - Okay. 204 out of 872 reviews" "
Rating 4 - Poor. 108 out of 872 reviews" "
Rating 2 - Terrible. 140 out of 872 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Bruce

Travelled with family, Business traveller
The beds were really uncomfortable, had dogs barking at all hours of the night
Stayed 3 nights in May 2024

8/10 Good

Cookie

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and comfortable. Good deal for the price.
Stayed 1 night in May 2024

10/10 Excellent

Claude, Ile Des Chênes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, clean, quiet place to stay, it’s the third time this year we stayed here, and will stay again
Stayed 1 night in May 2024

10/10 Excellent

Lennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people
Stayed 5 nights in May 2024

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice price clean upper tier motel 6!!!
Stayed 1 night in May 2024

2/10 Terrible

Mikun

Travelled with partner
Disliked: Cleanliness, amenities
Unclean, there was something like feces under my bed
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was a niceotel
Stayed 2 nights in May 2024

2/10 Terrible

Marcy

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and smelled awful. Had to wash all my stuff twice when I got home because it stunk so bad!
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. Room was clean and comfortable.
Stayed 2 nights in May 2024
Response from Nancy Y. on 15 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Henry

Disliked: Cleanliness, staff & service, property conditions & facilities
No pool, only reason I went. Rude staff..awesome cleaning staff. Place under maintenance. Noisy dogs. Fire...awesome vending service...Last time I go there. Albuquerque much better...
Stayed 3 nights in Apr 2024
Response from Nancy Y. on 15 May 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

8/10 Good

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Great area.Very nice and clean.Very reasonable price
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Mohamed,Thank you for the excellent rating!! Maz K.#Team6

2/10 Terrible

Charlotte

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Broken window with screen cut, deadbolt had been jimmied and was broken, lslow draining sink, no hot water in sink, room smelt faintly of urine, child's cereal in toom temp control unit, scimped on towels - but manager very kind anout providing more, lots of fights in parking lot with police activity, no coffee anywhere at any time, microwave and frig in lobby only.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Charlotte,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

Mohamed

Travelled with family, Business traveller, Travelled with partner
It was okay
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Mohamed,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Ketan, Bartlett

Stayed 1 night in Apr 2024

2/10 Terrible

Roosevelt

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy Y. on 10 May 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ghetto!!! Blood on the window curtains and staff could barely understand. No cable staff said would come and check tv out but never showed up.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Jessica, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

6/10 Okay

Charity

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 19 Apr 2024
Hi Charity,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Travis

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Travis,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Margo

Stayed 2 nights in Mar 2024

2/10 Terrible

Brooke

Stayed 1 night in Mar 2024

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeled rooms. Very comfy and quiet
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi MarcThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed one short night. It was fine.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Paul,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
It was very convenient for me close to the airport and easy to access the staff was very inviting and friendly
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi JenniferWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

6/10 Okay

Melinda

Disliked: Cleanliness, property conditions & facilities
Disappointed in a few little details. No kleenex tissues, no microwave or refrigerator and no breakfast
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Melinda,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Poor

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Andrea,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Claude, Ile Des Chênes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, staff very friendly
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Claude,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Mose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Mose,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

2/10 Terrible

Angie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Used to be a decent place to stay. It's incredibly ran down and the staff are very lazy.
Stayed 6 nights in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Angie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Ahmed

Liked: Cleanliness, staff & service
Good condition ane near to everything
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Ahmed, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice la mesa restaurant right next door
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you for your review. We are pleased to know that you enjoyed your stay here with us and got to enjoy a yummy dinner next door at La Mesa!

10/10 Excellent

Kathy

Liked: Amenities, property conditions & facilities
I stay at motel 6 because the staff is always friendly, in a good uplifting positive mood helpful, gets me in my clean comfortable room close to elevator which i need to use . I enjoy talking to them after ive rested from a long drive .good people. I apperciate them. Thank You. Kathy VanHamme
Stayed 1 night in Dec 2023
Response from Nancy Y. on 17 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Alvin, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service
Noisy thru the night...esp from hallway
Stayed 1 night in Jan 2024
Response from Nancy Y. on 17 Jan 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 Terrible

Zouhair

Stayed 3 nights in Dec 2023
Response from General Manager on 30 Jan 2024
Thank you for your review. We are so sorry to hear that you did not enjoy your stay.

2/10 Terrible

ERIK, COLUMBUS

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 30 Dec 2023
Thank you for your review, Erik. We are so sorry to hear that you do not enjoy staying here. You request the same room every time you stay, but you do not inform us of any problems with the room or the service. We would like to fix the issues that you are having, if you would please let us know we would appreciate it.

2/10 Terrible

Mitch

Stayed 2 nights in Dec 2023
Response from General Manager on 30 Jan 2024
Thank you for your review. We hope to do better next time.

8/10 Good

MONICA

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 30 Jan 2024
Thank you for your review. We are happy knowing that your stay here was an enjoyable one. We hope to see you again when your lodging needs arise.

6/10 Okay

Jerry

Travelled with partner
Disliked: Amenities
Clean room.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 3 Jan 2024
Hi Jerry, Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 30 Jan 2024
Thank you for your review. We are tickled pink that you gave us a good one. Please stay with us again when you're in town.

10/10 Excellent

Cheryl, Westcliffe

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really was impressed by this property. Most properties that allow pets leave a lot to be desired. This place was beyond fantastic!
Stayed 1 night in Nov 2023
Response from General Manager on 1 Dec 2023
Thank you for your review. We are so happy knowing that you enjoyed your stay here with us. We hope to see you again when your lodging needs arise.

2/10 Terrible

ERIK, COLUMBUS

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress is damaged. Needs to be replaced asap.
Stayed 4 nights in Nov 2023
Response from General Manager on 1 Dec 2023
Thank you for your informative review. We will look up the room you stayed in so we can look into the state of the mentioned mattress.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable and the place was clean and quiet. I had an easy check in and the front desk clerk was very nice. The ice machine didn't work very well and I was surprised to find out they do not provide shampoo or conditioner-otherwise it was pleasant and affordable. I will 10/10 stay here again.
Stayed 1 night in Nov 2023
Response from General Manager on 1 Dec 2023
Thank you so much for your kind review. We are beyond pleased that you enjoyed our motel. We always want our guests to have a clean, comfortable place to lay their head. We hope you come stay with us again anytime your lodging needs arise.

8/10 Good

Lisseth

Travelled with family
Stayed 3 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you for your review. We appreciate you taking your time to let us know how we are doing, as we are always looking for ways to improve. We are glad that you enjoyed your stay with us. We hope you chose us again when your lodging needs arise.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again!
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you for your review. We appreciate you taking your time to let us know how we are doing, as we are always looking for ways to improve. We are sorry to hear that you had a bad experience with us.

10/10 Excellent

Jimmy

Liked: Cleanliness, amenities, property conditions & facilities
Jennifer at the front is great.
Stayed 3 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you for your review. We appreciate you taking your time to let us know how we are doing, as we are always looking for ways to improve. Jennifer was happy with the shoutout and we're happy with her making your experience a good one. We are glad that you enjoyed your stay with us. We hope you chose us again when your lodging needs arise.

8/10 Good

Ronnie

Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you for your review. We appreciate you taking your time to let us know how we are doing, as we are always looking for ways to improve. We are glad that you enjoyed your stay with us. We hope you chose us again when your lodging needs arise.

6/10 Okay

Henry

Business traveller
normal
Stayed 5 nights in Oct 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Henry,Thanks for your review, we really appreciate the support. Maz K.#Team6

2/10 Terrible

Amy

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the savings!
The first room the tv didn’t work. The second room smelled like cigarettes so strong. The 3rd room we just dealt with. Dirty, trash under beds, sheets on one of the beds had food and hair on them, other beds comforter dirty and stained bad, toilet had urine all over it. Also, hotel was full of animals, which was fine but we were awake all night with numerous dogs barking.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Amy,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Amanda

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, amenities
Its a place to stay for a cheap price
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Amanda,Thanks for your review, we really appreciate the support. Maz K.#Team6