Staff was not very polite and friendly. They didn’t let us to check in around 2:00pm while room was available. We missed on prayer at Majid Nabawi, because of the young girls working at reception didn’t want to assigned room to us. Please avoid this hotel. When we wanted to check out, they called twice to leave the room at 2:00pm, I told her we do the check out before 2:00pm. They were very annoying. When we did the check-out, we have to stay in room for long time and call the reception and the manager several times to move our luggage to lobby to leave the hotel. I have been in Madinah Munawara seventh times, but Swiss Hotel was the worst hotel I spend time. I don’t recommend this hotel for anybody