1 bedroom, desk, blackout curtains, iron/ironing board
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Reviews of Quality Suites London

2.5 out of 5
Quality Suites London
1120 Dearness Dr, London, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 113 out of 255 reviews" "
Rating 8 - Good. 82 out of 255 reviews" "
Rating 6 - Okay. 32 out of 255 reviews" "
Rating 4 - Poor. 15 out of 255 reviews" "
Rating 2 - Terrible. 13 out of 255 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lauryn

Stayed 1 night in May 2024
Response from Tamara on 20 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service
Everything was great
Stayed 2 nights in May 2024
Response from Tamara on 17 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service
It’s under renovation but our suite was renovated and very nice. Great value.
Stayed 1 night in May 2024
Response from Tamara on 15 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

8/10 Good

Lauren, Leamington

Travelled with family
Liked: Cleanliness, staff & service
It was under renovations so the entrances were inconvenient. My room smelled of cigarette smoke which I pointed out to front desk staff, I’m not sure why at check-in we are made to sign a “no-smoking” waiver when I was told “it doesn’t matter” that the room smelled of smoke but that it wasn’t us. The room itself was nicely renovated and clean however the sheets were stained. The smoke smell was overpowering. It was hard to get to our room as the back entrances were not in use during the renovation. The continental breakfast was okay.
Stayed 1 night in May 2024
Response from Tamara on 15 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope for an opportunity to properly host you in the future. Sincerely, Tamara Bryan

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms could hardly tell they had renovation going on
Stayed 2 nights in May 2024
Response from Ashwin Kumar on 13 May 2024
Dear Guest,We thank you for the valuable rating provided by you and look forward to welcoming you at our hotel in the future.Regards,Ashwin KumarGuest Services

10/10 Excellent

Don

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was great
Stayed 1 night in May 2024
Response from Ashwin Kumar on 13 May 2024
Dear Guest,We thank you for the valuable rating provided by you and look forward to welcoming you at our hotel in the future.Regards,Ashwin KumarGuest Services

10/10 Excellent

R.

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The grounds were not kept up, lots of weeds and tall grass. Door to lobby hard to open and no help for handicap. The elevator needs major renovation. Floor cracked, ceiling bad and one light only working. Bedrooms are renovated and look awesome.
Stayed 1 night in May 2024
Response from Tamara on 11 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, staff & service
Under renovation at the moment. Nice and clean as a result.
Stayed 1 night in May 2024
Response from Tamara on 11 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has lot of opportunities in Wellington Road in London, Ont which has lot of restaurants, stores, Mall....
Stayed 1 night in May 2024
Response from Tamara on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

8/10 Good

Malisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are amazing . Common areas under renovations however overall experience was great !!
Stayed 3 nights in May 2024
Response from Tamara on 7 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

4/10 Poor

Marilyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sadly it is nothing like the pictures i understand its under construction but the smell of chemicals or cleaning products was horrible in the room , no phone had to go to front desk ref questions they did provide breakfast its good if your taking a lunch to school ! They would have been better giving gift certificate for McDonald's or something . I would not go again !
Stayed 2 nights in May 2024
Response from Tamara on 7 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope for an opportunity to properly host you in the future. Sincerely, Tamara Bryan

8/10 Good

Sherry

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Tamara on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

4/10 Poor

Daniel

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Room was nice. Waited 25 to 30 minutes for someone to come to front desk to check in. No lobby bathroom
Stayed 1 night in May 2024
Response from Tamara on 7 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. On behalf of the entire team, I would like to apologize for the length of time you waited to be checked in and not having a lobby washroom for use. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope for an opportunity to properly host you in the future. Sincerely, Tamara Bryan

8/10 Good

Djen

Travelled with family, Business traveller
The room was nice and spacious and the beds were comfortable. The parking lot and roads around the hotel had huge potholes. Overall, exterior of the property and surroundings were not well kept and pleasant to the eye. I had a poor experience picking up our grab and go breakfast one morning. I approached the front desk, said good morning to the two ladies at the front desk who were comparing something on their phones. Instead of greeting me back, one lady raises her finger to me and curtly says “one minute” and continues showing her phone to her colleague. After a few mins the other lady helped me. It may seem trivial, but that’s not hospitality service imo. That’s not how you treat guests.
Stayed 3 nights in May 2024
Response from Tamara on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

8/10 Good

Angela

Travelled with family and small children
Liked: Property conditions & facilities
The room was nice.
Stayed 1 night in May 2024
Response from Ashwin Kumar on 6 May 2024
Dear Guest,Thank you for the fabulous review about your experience at The Quality Suites, London. We look forward to welcoming you in the near future.Regards,Ashwin KumarGuest Services

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and room was fantastic. Beautiful rooms very nice. Outside the hotel was not as well kept and area is not clean and nice. But not related to the hotel
Stayed 1 night in May 2024
Response from Tamara on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

10/10 Excellent

Manuel M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ashwin Kumar on 6 May 2024
Dear Guest,Thank you for the fabulous review about your experience at The Quality Suites, London. We look forward to welcoming you in the near future.Regards,Ashwin KumarGuest Services

2/10 Terrible

Jeffrey

Disliked: Property conditions & facilities
Very loud and unsafe. Exit escape door kept getting propped up instead of being closed properly, posed a safety hazard.
Stayed 4 nights in Apr 2024
Response from Tamara on 4 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope for an opportunity to properly host you in the future. Sincerely, Tamara Bryan

8/10 Good

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ashwin Kumar on 6 May 2024
Dear Guest,Thank you for the fabulous review about your experience at The Quality Suites, London. We look forward to welcoming you in the near future.Regards,Ashwin KumarGuest Services

10/10 Excellent

Zaheen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like the suites so there’s a separation between bedroom and living area.
Stayed 2 nights in May 2024
Response from Tamara on 4 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

8/10 Good

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The newly renovated suite was very nice, and the beds were quite comfortable. There were a few little things that weren't finished yet but did not make a difference in our stay. The grab and go breakfast was quite sufficient for not having the breakfast room ready yet. The outdoor landscaping could use a good cleanup, as there were some branches near the parking area that could be a hazard. But overall the staff was accommodating and room was very nice.
Stayed 1 night in Apr 2024
Response from Tamara on 4 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tamara on 4 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The renovated rooms are really nice. The artwork, not so much. The bagged breakfast, while a nice gesture as renos progress, is less than satisfactory. I understand renos are almost done though so a hot breakfast will be back.
Stayed 1 night in Apr 2024
Response from Tamara on 3 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

8/10 Good

Marina

Amazing rooms
Stayed 1 night in Apr 2024
Response from Tamara on 3 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

6/10 Okay

Donald

Stayed 2 nights in Apr 2024

4/10 Poor

dennis

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The parking lot is a pot hole terror..There is only 1 cart for bags and the walk is as long as a football field to get to some rooms since the back door does not open from the outside.. The no breakfast issues is now about 3 years old and the bag breakfast is just a bunch of sugar.. I dont think we will go back there until it gets revamped .. Sorry
Stayed 1 night in Apr 2024
Response from Tamara on 1 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope for an opportunity to properly host you in the future. Sincerely, Tamara Bryan

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a little warm but beautiful
Stayed 1 night in Apr 2024
Response from Tamara on 30 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

8/10 Good

Mike or Alba

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Apr 2024
Response from Tamara on 30 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

10/10 Excellent

yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
property is currently under construction but we received a renovated room and it was very modern, clean and quiet. Definitely recommen
Stayed 1 night in Apr 2024
Response from Tamara on 30 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

10/10 Excellent

Barbara Ann

Liked: Property conditions & facilities
The property was newly renovated and very comfortable
Stayed 1 night in Apr 2024
Response from Tamara on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress needed to be replace Too firm.
Stayed 2 nights in Apr 2024
Response from Tamara on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

10/10 Excellent

Seungmo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs, clean and massive new room.
Stayed 1 night in Apr 2024
Response from Tamara on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

6/10 Okay

Virginia

Liked: Cleanliness, staff & service
I rated it a bit low because it was under renovations, once it is complete I am sure the rating wil go up
Stayed 1 night in Apr 2024
Response from Tamara on 26 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope for an opportunity to properly host you in the future. Sincerely, Tamara Bryan

10/10 Excellent

Mark

Stayed 1 night in Apr 2024
Response from Tamara on 15 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

10/10 Excellent

vincenzo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely come back. Thanks
Stayed 1 night in Apr 2024
Response from Tamara on 23 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

8/10 Good

Fatin

Stayed 1 night in Apr 2024
Response from Ashwin Kumar on 13 May 2024
Dear Guest, Thank you for the valuable feedback rating provided to us on your stay. We strive to provide excellent stay experiences to our valued patrons. We look forward to welcoming you in the near future.Regards,Ashwin KumarGuest Service

10/10 Excellent

Jacques

Travelled with partner
Liked: Cleanliness, staff & service
Average hotel. Nothing special but the price was right.
Stayed 1 night in Apr 2024
Response from Ashwin Kumar on 22 Apr 2024
Dear Guest,Thank you for the valuable feedback about our pricing. We strive to provide a comfortable and pleasant experience and look forward to welcoming you again at The Quality Suites, London!Regards,Ashwin Kumar Guest Services

10/10 Excellent

Franz, Mississauga

Stayed 1 night in Apr 2024
Response from Tamara on 11 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on the road !!!
Stayed 1 night in Apr 2024
Response from Tamara on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

6/10 Okay

Ali

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Old building and under construction
Stayed 1 night in Apr 2024
Response from Tamara on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope for an opportunity to properly host you in the future. Sincerely, Tamara Bryan

8/10 Good

James

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms were nice and updated but there was a major renovation going on which I didn’t care for and the fact I couldn’t rebook another hotel cause there were no cancellations from your company.
Stayed 2 nights in Apr 2024
Response from Tamara on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tamara on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tamara on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

8/10 Good

Patrina

Liked: Cleanliness
Clean and staff helpful
Stayed 1 night in Apr 2024
Response from Tamara on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

8/10 Good

Sharlaine

Stayed 1 night in Apr 2024
Response from Tamara on 4 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

6/10 Okay

Rehab

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ashwin on 15 Apr 2024
Dear Guest,We strive to exceed expectations and provide a comfortable stay experience to our guests at The Quality Suites, London. We thank you for the 3/5 review provided to us and hope that you could give us a 5/5 rating on your next stay.Regards,Ashwin KumarGuest Services

2/10 Terrible

bruce

Travelled with family
Disliked: Amenities
Rude staff - $250 charged on my credit card for amenities . There are no amenities at this dump . Noisey air , no shampoo!
Stayed 1 night in Apr 2024
Response from Tamara on 12 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope for an opportunity to properly host you in the future. Sincerely, Tamara Bryan

8/10 Good

Linda

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside was nicely remodeled, nice amenities, beds and pillows very comfortable. Nice big mirror in bathroom with good lighting, tv nice size and furniture was very comfortable. The bagged breakfast in place of the continenal was really good very generous with food lots of variety in the bag.Price was good. I would definetly stay there again and recommend to a friend Didnt like the outside driveway bumpy and was worried someone would break into car. bathroom door lock would stick and not unlock good thing coukd also access from bedroom. Need bigger cups for kerig as coffee platers all over counter. Light swich for wall light above table/desk could not be accessed could not reach to far behind.
Stayed 1 night in Apr 2024
Response from Tamara on 11 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan

2/10 Terrible

gurtej

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we booked because it said there is breakfast included, the breakfast is closed due to renovations
Stayed 1 night in Apr 2024
Response from Tamara on 11 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope for an opportunity to properly host you in the future. Sincerely, Tamara Bryan

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Hotel in midst of renovation but handling it well. We had one of the Renovated suites. It was lovely. Only problem was the heating system was so loud in the bedroom area we had to shut it off. Blankets were warm enough that we were fine.
Stayed 1 night in Apr 2024
Response from Tamara on 11 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites, London. As a valued guest of Quality Suites London your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at our property. We hope to see you again soon. Sincerely, Tamara Bryan