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Reviews of Holiday Inn Express Strathroy, an IHG Hotel

2.5 out of 5
Holiday Inn Express Strathroy, an IHG Hotel
28610 CENTRE ROAD, Adelaide Metcalfe, ON

Reviews

9.6

Exceptional

Rating 10 - Excellent. 79 out of 91 reviews" "
Rating 8 - Good. 7 out of 91 reviews" "
Rating 6 - Okay. 4 out of 91 reviews" "
Rating 4 - Poor. 0 out of 91 reviews" "
Rating 2 - Terrible. 1 out of 91 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dao

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon service, beau et propre
Stayed 4 nights in May 2024
Response from Valley on 13 May 2024
Thank you for taking the time to leave us yourfeedback. We promise to build on these strengthsand continue to satisfy your expectations. Yourpositive feedback means a lot to us. We lookforward to serving you again on your next visit!

10/10 Excellent

Liebst

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean
Stayed 1 night in May 2024
Response from Valley on 3 May 2024
Thank you for taking the time to leave us yourfeedback. We promise to build on these strengthsand continue to satisfy your expectations. Yourpositive feedback means a lot to us. We lookforward to serving you again on your next visit!

10/10 Excellent

Enio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very practical hotel for travelers
Stayed 1 night in May 2024
Response from Valley on 8 May 2024
Thank you for taking the time to leave us yourfeedback. We promise to build on these strengthsand continue to satisfy your expectations. Yourpositive feedback means a lot to us. We lookforward to serving you again on your next visit!

10/10 Excellent

Graham

Travelled with partner
Liked: Staff & service, amenities
Variety of breakfast foods
Stayed 1 night in Apr 2024
Response from Valley on 27 Apr 2024
Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!

10/10 Excellent

Suzanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My grandson really enjoyed the pool
Stayed 1 night in Apr 2024
Response from Valley on 23 Apr 2024
Thank you for taking the time to leave us yourfeedback. We promise to build on these strengthsand continue to satisfy your expectations. Yourpositive feedback means a lot to us. We lookforward to serving you again on your next visit!

10/10 Excellent

William

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Would stay again.
Stayed 1 night in Apr 2024
Response from Valley on 23 Apr 2024
Thank you for taking the time to leave us yourfeedback. We promise to build on these strengthsand continue to satisfy your expectations. Yourpositive feedback means a lot to us. We lookforward to serving you again on your next visit!

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well done.
Stayed 1 night in Apr 2024
Response from Valley on 23 Apr 2024
Thank you for taking the time to leave us yourfeedback. We promise to build on these strengthsand continue to satisfy your expectations. Yourpositive feedback means a lot to us. We lookforward to serving you again on your next visit!

10/10 Excellent

Kristoffer

Stayed 1 night in Apr 2024
Response from Valley on 8 May 2024
Thank you for taking the time to leave us yourfeedback. We promise to build on these strengthsand continue to satisfy your expectations. Yourpositive feedback means a lot to us. We lookforward to serving you again on your next visit!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Valley on 18 Apr 2024
Thank you for taking the time to leave us yourfeedback. We promise to build on these strengthsand continue to satisfy your expectations. Yourpositive feedback means a lot to us. We lookforward to serving you again on your next visit!

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Valley on 18 Apr 2024
Thank you for taking the time to leave us yourfeedback. We promise to build on these strengthsand continue to satisfy your expectations. Yourpositive feedback means a lot to us. We lookforward to serving you again on your next visit!

10/10 Excellent

Christina

Stayed 1 night in Mar 2024
Response from Valley on 18 Apr 2024
Thank you for taking the time to leave us yourfeedback. We promise to build on these strengthsand continue to satisfy your expectations. Yourpositive feedback means a lot to us. We lookforward to serving you again on your next visit!

10/10 Excellent

Jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time , friendly staff, clean and quiet.
Stayed 1 night in Mar 2024
Response from Valley on 18 Apr 2024
Thank you for taking the time to leave us yourfeedback. We promise to build on these strengthsand continue to satisfy your expectations. Yourpositive feedback means a lot to us. We lookforward to serving you again on your next visit!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and conveniently located.
Stayed 1 night in Mar 2024
Response from Valley on 18 Apr 2024
Thank you for taking the time to leave us yourfeedback. We promise to build on these strengthsand continue to satisfy your expectations. Yourpositive feedback means a lot to us. We lookforward to serving you again on your next visit!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful, comfortble, roomy and cozy. The breakfast was delicious and fresh. Except for the rowdy late night young adults, who decided to party in the hallway, slam doors continually and play what sounded like as football in the hall, it was a quiet location located just off the hwy. I would definitely stay at this hotel again.
Stayed 1 night in Feb 2024
Response from Valley on 18 Apr 2024
We sincerely apologize for the inconvenience.Please note that we take your feedback veryseriously and we will do everything we can toimprove on these areas that you mentioned. Welook forward to serving you better on your next stay.

10/10 Excellent

Ina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly front desk. Soooo very clean room.
Stayed 1 night in Feb 2024
Response from Valley on 7 Feb 2024
Thank you very much for your review Ina. We are thrilled you enjoyed your stay.

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Valley on 1 Feb 2024
We are so glad you enjoyed your stay with us, thank you for your review Tammy.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
nice clean new hotel. very friendly staff lovely comfortable stay.
Stayed 2 nights in Jan 2024
Response from Valley on 26 Jan 2024
Thank you for the review Jason. We are pleased to hear you enjoyed your stay !

10/10 Excellent

Stephanie

Stayed 3 nights in Jan 2024
Response from Valley on 13 Feb 2024
Thank you for your review Stephanie. We are thrilled you enjoyed your stay with us.

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Valley on 26 Jan 2024
Thank you for the review Robert. We are pleased to hear you enjoyed your stay !

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Valley on 26 Jan 2024
Thank you for the review Mary. We are pleased to hear you enjoyed your stay !

8/10 Good

Bev

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Valley on 26 Jan 2024
Thank you for the review Bev. We are pleased to hear you enjoyed your stay !

10/10 Excellent

Horaine, Ancaser

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Valley on 26 Jan 2024
Thank you for the review Horaine. We are pleased to hear you enjoyed your stay !

2/10 Terrible

Natalie

Stayed 1 night in Nov 2023
Response from Valley on 30 Nov 2023
Hello Natalie,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve on these areas that you mentioned. We look forward to serving you better on your next stay.Holiday Inn Express Strathroy Team

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating the hotel was clean. Even though it was busy with a basketball team, it was quiet. Would stay there gin for sure
Stayed 2 nights in Nov 2023
Response from Valley on 30 Nov 2023
Thank you for taking your time to leave us your feedback. We are thrilled that our staff were friendly and helpful during your stay. Our people strive everyday to serve you better. We look forward to your next stay!Holiday Inn Express Strathroy Team

10/10 Excellent

Rose-Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amd friendly staff
Stayed 1 night in Nov 2023
Response from Valley on 30 Nov 2023
Hello Rose-Anna,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Holiday Inn Express Strathroy Team

10/10 Excellent

Janet, Whitby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful brand new Holiday Inn Express. large room & large bathroom. Stylish black out roll-up blind on window. Free breakfast was good. Tim Hortons, Loblaws & Schell gas ststion near by.
Stayed 1 night in Nov 2023
Response from Valley on 30 Nov 2023
Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Holiday Inn Express Strathroy Team

10/10 Excellent

Hugh

Stayed 2 nights in Oct 2023
Response from Valley on 30 Nov 2023
Hello Hugh,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Holiday Inn Express Strathroy Team

10/10 Excellent

Khalid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in. Front desk super friendly and welcoming. All requests were taken care of.
Stayed 1 night in Oct 2023
Response from Valley on 30 Nov 2023
Thank you for taking your time to leave us your feedback. We are thrilled that our staff were friendly and welcoming during your stay. Our people strive everyday to serve you better. We look forward to your next stay!Holiday Inn Express Strathroy Team

10/10 Excellent

Charlie

Stayed 1 night in Oct 2023
Response from Valley on 30 Nov 2023
Hello Charlie,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Holiday Inn Express Team

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Clean rooms.
Stayed 1 night in Oct 2023
Response from Valley on 30 Nov 2023
Thank you for taking your time to leave us your feedback. We are thrilled that our staff displayed great customer service. Our people strive everyday to serve you better. We look forward to your next stay!Holiday Inn Express Strathroy Team

10/10 Excellent

Andrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean, very well organized. Price with in absolute balance with the service. It is exactly what you need during your journey from A to B. All the best !!
Stayed 1 night in Oct 2023
Response from Valley on 30 Nov 2023
Hello Audrey,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Holiday Inn Express Strathroy Team

10/10 Excellent

Werner

Stayed 1 night in Oct 2023
Response from Valley on 30 Nov 2023
Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Holiday Inn Express Strathroy Team

10/10 Excellent

shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. Carrie at the front desk was very welcoming and helpful when we areived at check-in late in the evening. We will stay there again.
Stayed 1 night in Oct 2023
Response from Valley on 30 Nov 2023
Thank you for taking your time to leave us your feedback. We are thrilled that our staff were friendly and helpful during your stay. Our people strive everyday to serve you better. We look forward to your next stay!Holiday Inn Express Strathroy Team

6/10 Okay

Joao

Stayed 1 night in Sep 2023
Response from Valley on 30 Nov 2023
Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Holiday Inn Express Strathroy

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Judy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Rick

Liked: Cleanliness, amenities
Breakfast was excellent staf very friendly comstructkon dust inside window but just an observation bed lamp left side of bed no power but not a big deal
Stayed 2 nights in Sep 2023

10/10 Excellent

Pasquale

Stayed 1 night in Aug 2023

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service very clean highly recommend this hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
The property was immaculate! it was brand new and everyone was so welcoming! Esp Karla!
Stayed 3 nights in Aug 2023

6/10 Okay

Theresa

Stayed 1 night in Aug 2023

6/10 Okay

jeb

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beds uncomfortable, was accused of stealing a blow dryer
Stayed 1 night in Aug 2023

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, new, well kept
Stayed 1 night in Aug 2023

10/10 Excellent

Rafiabanu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and renovated
Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to my other destinations. Property was clean and new.
Stayed 2 nights in Aug 2023

10/10 Excellent

Vivian

Stayed 1 night in Aug 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were extremely comfortable as well as the breakfast buffet was excellent, and the service was unbelievable, everyone was very delightful
Stayed 1 night in Aug 2023