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Reviews of Hampton Inn & Suites by Hilton Waterloo St. Jacobs

2.5 out of 5
Hampton Inn & Suites by Hilton Waterloo St. Jacobs
55 Benjamin Road, Township of Woolwich, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 493 out of 811 reviews" "
Rating 8 - Good. 219 out of 811 reviews" "
Rating 6 - Okay. 46 out of 811 reviews" "
Rating 4 - Poor. 31 out of 811 reviews" "
Rating 2 - Terrible. 22 out of 811 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience! Friendly check-in staff, clean and modern hotel and rooms, comfortable beds, and close to nearby St. Jacobs market (walkable). We'll definitely be back!
Stayed 1 night in May 2024
Response from Danielle on 14 May 2024
Thank you for choosing Hampton Inn and Suites St. Jacobs/Waterloo for your stay! We appreciate your positive review.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was modern & clean. Staff were friendly. Breakfast options were good.
Stayed 2 nights in May 2024
Response from Chantal - Front Desk on 13 May 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 4/5 Rating. We look forward to welcoming you again soon on your future stays

8/10 Good

Pina

Liked: Staff & service, property conditions & facilities
Hotel had plenty of dinning options near by. Highway was super close
Stayed 2 nights in Apr 2024
Response from Chantal - Front Desk on 10 May 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 4/5 Rating. We look forward to welcoming you again soon on your future stays

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and efficient.
Stayed 1 night in May 2024
Response from Chantal - Front Desk on 10 May 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 5/5 Rating. We look forward to welcoming you again soon on your future stays

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in May 2024
Response from Sharmain on 8 May 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your rating. We look forward to welcoming you again soon on your future stays!

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in May 2024
Response from Sharmain on 8 May 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your rating. We look forward to welcoming you again soon on your future stays!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice. A perfect place to stay.
Stayed 1 night in May 2024
Response from Danielle on 7 May 2024
Thank you for choosing Hampton Inn and Suites for your stay! We appreciate your positive feedback.

4/10 Poor

Obekpa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
While the environment was relatively okay and most of the staff were nice, pleasant & hospitable, the worst of my experience was with the only male staff who was on duty on the nights I stayed at the hotel. On the first night, I had stepped out to get something from my car only to be left hanging at the entrance by the rude fellow. Evidently, because it was late, the doors were locked. I did not have my card/key & rather than let me in, this dude looked up and ignored that I was at the door - in the cold- continuing with whatever he was doing. He eventually decided to let me in after I banged on the door. 2nd night, I needed a change of towels and called. It was him again. Told me I needed to come get them. Only to come down and be told i needed to bring the dirty ones before he could give me new ones. This silly fellow refused to give me towels and made me go up to bring the dirty towels down. It was the most frustrating experience & was a new one that I had to ferry towels around a hotel as though I didn't pay to lodge. I have stayed a Hampton Inn & Suites several times - in other cities and must say that this experience has put me off the brand. My last trip to Brantford was initially with Hampton in mind but I changed it last minute. While the other staff were pleasant, there was everytbing wrong with this guy who clearly has no business being in customer services. Secondly, breakfast at this hotel was sub-ar and needs improvement. Won't be staying here again.
Stayed 2 nights in Mar 2024
Response from Kristine on 8 May 2024
Hello,I do apologize for the inconvenience and for the experience you have had at our hotel. I have reached out to you over email.Thank you,Kristine

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing services at the desk! Would not hesitate to book a stay here again.
Stayed 1 night in May 2024
Response from Julia on 4 May 2024
Hi Steven, thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 5/5 Rating. We look forward to welcoming you again soon on your future stays!

10/10 Excellent

Adil, Plymouth

Liked: Property conditions & facilities
The hotel and room were clean. Staff was helpful.
Stayed 2 nights in Apr 2024
Response from Chantal - Front Desk on 29 Apr 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 5/5 Rating. We look forward to welcoming you again soon on your future stays

8/10 Good

Angela

Travelled with partner
Liked: Staff & service, property conditions & facilities
We find the hotel very relaxing and will continue to stay there
Stayed 2 nights in Apr 2024
Response from Chantal - Front Desk on 29 Apr 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 4/5 Rating. We look forward to welcoming you again soon on your future stays

10/10 Excellent

Wei

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checking in was smooth but the room that I had booked was a studio with two queen beds. The room changed to just two queen beds without any notice at the checking in, but quick response by the supervisor once I did mention it to the reception.
Stayed 2 nights in Apr 2024
Response from Chantal - Front Desk on 29 Apr 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 5/5 Rating. We look forward to welcoming you again soon on your future stays

10/10 Excellent

Mark, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was just okay, everything else was fine
Stayed 1 night in Apr 2024
Response from Chantal - Front Desk on 29 Apr 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 5/5 Rating. We look forward to welcoming you again soon on your future stays

2/10 Terrible

Emma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
How do you say charge me for a date that I didn't even put in? Was a total office today in the charge meeting. You wouldn't reuniverse me so I will never ever get there again
Stayed 3 nights in Apr 2024
Response from Kristine on 29 Apr 2024
Hello Emma,Unfortunately, since you have booked for April 23 and didn't show up, the reservation is no showed. Therefore, you were charged for the no show fee equivalent to 1 night stay. I understand that you have put the wrong dates on your reservation, however since these are the dates recorded on your reservation, we have to strictly go by that. We have advised that Expedia be contacted to modify your dates, however no such request were received, therefore, original booking dates were honoured. We apologize for the inconvenience.KristineFront Office Supervisor

2/10 Terrible

Jaylin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Did not allow a simple change of dates when a mistake was made on the booking. Extremely disappointing
Stayed 1 night in Apr 2024
Response from Julia on 27 Apr 2024
Hi Jaylin, Thanks for choosing Hampton Inn. We are sorry to hear that you are unhappy with your recent stay with us. For any third-party reservation, we have no authority to make any modifications or cancel. We appreciate your feedback and do our best to improve our service. I hope you choose to visit us again. Have a wonderful day!

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Kristine on 26 Apr 2024
THANK YOU FOR YOUR 5 STAR RATING!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chantal - Front Desk on 21 Apr 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 5/5 Rating. We look forward to welcoming you again soon on your future stays

6/10 Okay

Melanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was great. However, the walls were not very soundproof. We stayed in a room that was close to the elevator. The "bing" every time someone got off on the elevator was very loud and disrupted our sleep. Also, we could hear lots of noise/conversation in the hallway.
Stayed 3 nights in Apr 2024
Response from Julia on 15 Apr 2024
Hi Melanie, Thanks for choosing Hampton Inn. We are sorry to hear that you are unhappy with your recent stay with us. We appreciate your feedback and do our best to improve our service. I hope you choose to visit us again. Have a wonderful day!

8/10 Good

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Julia on 13 Apr 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 4/5 Rating. We look forward to welcoming you again soon on your future stays!

8/10 Good

Derek

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is acceptable.
Stayed 1 night in Apr 2024
Response from Julia on 11 Apr 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 4/5 Rating. We look forward to welcoming you again soon on your future stays!

10/10 Excellent

Brenda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and quiet . Staff were awesome .
Stayed 2 nights in Apr 2024
Response from Julia on 13 Apr 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 5/5 Rating. We look forward to welcoming you again soon on your future stays!

10/10 Excellent

Beata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance to st. Jacob market. Easy access to university of waterloo.
Stayed 3 nights in Mar 2024
Response from Chantal - Front Desk on 3 Apr 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 5/5 Rating. We look forward to welcoming you again soon on your future stays

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and lots more f parking
Stayed 1 night in Mar 2024
Response from Danielle on 31 Mar 2024
Thank you for your positive review!

4/10 Poor

Ozair

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overall decent stay and very affordable. Staff at front desk who helped us check in wasn’t friendly and welcoming. After handing me the room key, he did not wish us a nice stay or any greeting for that matter. The room itself was very clean but air conditioning unit was very loud and old. The pillows were thin and had 0 support so getting a good sleep was difficult.
Stayed 1 night in Mar 2024
Response from Danielle on 31 Mar 2024
Thank you for your feedback !

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed with large size of the ‘King’ room booked. Very clean. New feel. Pillows were flat. Looked in room see if different ones. None Swam in pool but not long as water was quite cool.
Stayed 1 night in Mar 2024
Response from Danielle on 31 Mar 2024
Thank you for your feedback !

8/10 Good

Syed Farhan

Business traveller
Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Danielle on 31 Mar 2024
Thank you for your review!

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Chantal - Front Desk on 29 Mar 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 4/5 Rating. We look forward to welcoming you again soon on your future stays

8/10 Good

Davin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside of the in house restaurant, there was not food options in walking distance. 4 other hotels though
Stayed 1 night in Mar 2024
Response from KJ on 24 Mar 2024
Thank you for choosing to stay with us here at the Hampton Inn and Suites by Hilton Waterloo/St. Jacobs!

10/10 Excellent

timothy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Danielle on 25 Mar 2024
Thank you for your 5/5 review !

8/10 Good

Judy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location, the size of the room maybe another chair as only one for 4 people and we had to sit on the bed s when we ate our takeout meal. With the barn door for the bathroom an exhaust fan would have been nice for sound and odors transcending into the room. There was fixtures in the room we were unsure of what function they were for. Miss having a introduction book in the room to identify nearby restaurants and anemities offered in the hotel and surrounding area. Not everyone wants to have to lookup everything online. Possible given a choice when checking in or at least told by staff where to look online for that info. Not enough wheel chair parking. We had to park in the far parking area and were drenched by the time we got into the hotel. The spaces for e- cars we empty and closer to the entrance.
Stayed 1 night in Mar 2024
Response from Julia on 22 Mar 2024
Hello Judy, Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your feedback and will try our best to improve our services. We look forward to welcoming you again soon on your future stays!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, had a nice walking path next to the parking lot.
Stayed 1 night in Mar 2024
Response from Julia on 22 Mar 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your rating. We look forward to welcoming you again soon on your future stays!

10/10 Excellent

Sydney

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Danielle on 19 Mar 2024
Thank you for choosing Hampton Inn and Suites for your stay! We appreciate your 5/5 rating.

4/10 Poor

Emelina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Julia on 18 Mar 2024
Hi Emelina, Thanks for choosing Hampton Inn. We are sorry to hear that you are unhappy with your recent stay with us. We appreciate your feedback and do our best to improve our service. I hope you choose to visit us again. Have a wonderful day!

10/10 Excellent

Bobbi-jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KRISTINE on 18 Mar 2024
Thank you for your 5/5 rating!

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Chantal - Front Desk on 5 Apr 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 4/5 Rating. We look forward to welcoming you again soon on your future stays

8/10 Good

martine

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 2 nights in Mar 2024
Response from Chantal - Front Desk on 16 Mar 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 4/5 Rating. We look forward to welcoming you again soon on your future stays

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and modern amenities. Lots of space. Salt water pool was lovely but do be careful as the tile floor is very slippery. Water shoes on deck would be appropriate. It is a completely accessible pool so that detail is great.
Stayed 1 night in Mar 2024
Response from Chantal - Front Desk on 15 Mar 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 5/5 Rating. We look forward to welcoming you again soon on your future stays

10/10 Excellent

Cyntha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to walking trails, restaurants and shopping by walking.
Stayed 1 night in Mar 2024
Response from Danielle on 13 Mar 2024
Thank you for choosing Hampton Inn and Suites for your stay! We appreciate you 5/5 review!

6/10 Okay

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Danielle on 13 Mar 2024
Thank you for your review!

8/10 Good

Dixie

Stayed 1 night in Mar 2024
Response from KJ on 1 Apr 2024
Thank you for choosing to stay with us here at the Hampton Inn and Suites by Hilton Waterloo/St. Jacobs!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff. Would stay here again!
Stayed 1 night in Mar 2024
Response from Chantal - Front Desk on 12 Mar 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 5/5 Rating. We look forward to welcoming you again soon on your future stays

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Chantal - Front Desk on 10 Mar 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 4/5 Rating. We look forward to welcoming you again soon on your future stays.

10/10 Excellent

Erin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful. Room was clean.
Stayed 2 nights in Feb 2024
Response from Chantal - Front Desk on 10 Mar 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 5/5 Rating. We look forward to welcoming you again soon on your future stays.

4/10 Poor

Celine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The receptionist wasn’t welcoming, first impression counts
Stayed 1 night in Mar 2024
Response from Chantal - Front Desk on 8 Mar 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your honest review. We look forward to welcoming you again soon on your future stays.

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 4 nights in Feb 2024
Response from Julia on 6 Mar 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your review. We look forward to welcoming you again soon on your future stays!

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here several times now & it’s always clean & excellent service.
Stayed 1 night in Feb 2024
Response from Chantal - Front Desk on 2 Mar 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 5/5 Rating. We look forward to welcoming you again soon on your future stays.

8/10 Good

Wayne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chantal - Front Desk on 26 Feb 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 4/5 Rating. We look forward to welcoming you again soon on your future stays.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chantal - Front Desk on 26 Feb 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 5/5 Rating. We look forward to welcoming you again soon on your future stays

10/10 Excellent

Katarzyna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite.
Stayed 2 nights in Feb 2024
Response from Chantal - Front Desk on 24 Feb 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites here in Waterloo/St. Jacobs. We appreciate your 5/5 Rating. We look forward to welcoming you again soon on your future stays