Exterior

Reviews of Comfort Inn Guelph

2.5 out of 5
Comfort Inn Guelph
480 Silvercreek Pky N, Guelph, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 311 out of 999 reviews" "
Rating 8 - Good. 426 out of 999 reviews" "
Rating 6 - Okay. 168 out of 999 reviews" "
Rating 4 - Poor. 62 out of 999 reviews" "
Rating 2 - Terrible. 32 out of 999 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Jack

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I didn't get my security deposit back
Stayed 1 night in May 2024
Response from GM on 7 May 2024
Hello Jack,Thank you for your review. Could you please share with me the confirmation number of the reservation you were talking about, as I need to investigate this further. Thank you.GM

8/10 Good

Amanda

Business traveller
Liked: Staff & service, property conditions & facilities
Overall it was fine for an overnight sleep. I checked in late at night and out the next morning as I was only passing through. The major plus was how nice and courteous the staff was. However, the room seemed quite aged and needs to be refreshened. The bathroom cleanliness could have been better. There were several hairs all the shower area that made the shower itself less inviting.
Stayed 1 night in May 2024
Response from GM on 7 May 2024
Hello Amanda,Thanking you for choosing to stay with us, we sincerely appreciate your business. Kindly note that we will be renovating later this year, the hotel will look more modern and freshened.We hope to host you in our hotel again in the future.

8/10 Good

Alifarzaan

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice and comfortable
Stayed 2 nights in Apr 2024

4/10 Poor

Julie

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not enjoyable, strange smell throughout - mix of musty bleach. Very loud starting at 7am with the laundry room not having a door!
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Hi Julie,Thank you for choosing to stay with us, we appreciate your business. On behalf of my team, I will like to apologize for the experience you had during your stay. We will be using your feedbacks to make improvements, so we can provide our guests with quality services. Regards,Comfort Inn Guelph.

10/10 Excellent

royden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice
Stayed 4 nights in Apr 2024
Response from GM on 29 Apr 2024
Hi Royden,Thank you for choosing to stay with us, we appreciate your business and the time you took to leave us a review. It is always a delight to host you in our hotel. Thank you.Regards,GMComfort Inn Guelph.

8/10 Good

Leona

Travelled with partner
Liked: Cleanliness, staff & service
It is in the updating process, I would go back.
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Hi Leona,Thank you for choosing to stay with us, we appreciate your business and the time you took to leave us a review. We will keep providing you with optimum services every time you visit our hotel. It is a delight to host you in our hotel. Thank you.Regards,GMComfort Inn Guelph.

6/10 Okay

Gail

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Hotel is in good condition and the room was clean and well appointed. We were disappointed that the front desk staff did not know how to split the bill so that each person could pay their half.
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Hi Gail,Thank you for choosing to stay with us, we appreciate your business. On behalf of my team, I will like to apologize for the experience you had during your check-in. Pease be rest assured that we will communicate your feedback to the team and we will be making improvements with it, so we can provide our guests with quality services. Regards,Comfort Inn Guelph.

6/10 Okay

Jude

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Average. Clean and comfortable.
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Hi Jude,Thank you for choosing to stay in our hotel, we appreciate and value your business. Your feedback will be shared with our staffs to serve as an encouragement for them to keep providing our guests with quality services.

10/10 Excellent

Ciaran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful, neat and tidy rooms lots of dining options closeby
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Dear Ciaran,Thank you for choosing to stay at our hotel, we appreciate and value your patronage and the positive feedback regarding your recent stay. Please visit us again soon.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast
Stayed 1 night in Apr 2024
Response from GM on 17 Apr 2024
Hi Ruth,Thank you for choosing to stay with us, we value and appreciate your business. I will be extending your kind review to our breakfast staffs so it can serve as an encouragement to continue to provide quality services to guest.Regards,GM

8/10 Good

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfortable, shower was hot. front staff was very pleasant .
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Hi Dianna,Thank you for choosing to stay with us, we appreciate your business and value your feedback.We hope to see you again soon.GMComfort Inn Guelph

10/10 Excellent

Jim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff was helpful and courteous. The rooms and hallways were very clean. Beds comfortable. Great stay would recommend this Comfort Inn a 10. Thank You.
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
Hi Jim, Thank you for choosing to stay with us , we sincerely appreciate your business. Your positive review will be shared among our team as this will serve as an encouragement to keeping rendering good service.We hope to host you again in the future.Regards,GM.

6/10 Okay

Florence

Average at breakfast was cold and you didnt serve yourself
Stayed 3 nights in Apr 2024
Response from GM on 8 Apr 2024
Hi Florence,Thank you for choosing to stay at our hotel. We sincerely appreciate your business, we value your feedback regarding your stay. On behalf of our entire team, I will like to apologize for failing to exceed your expectations regarding our breakfast menu. We will be using your feedback to make improvements, so we can provide our guests with optimum service.Regards,GM

4/10 Poor

Pamela

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Hi Pamela,Thank you for choosing to stay at our hotel. We sincerely appreciate your business, we value your feedback regarding your stay. On behalf of our entire team, I will like to apologize for failing to exceed your expectations during your stay. We will be using your feedback to make improvements, so we can provide our guests with optimum service.Regards,GM

2/10 Terrible

Nicholas

Stayed 1 night in Mar 2024
Response from GM on 24 Apr 2024
Hi Nicholas,Thank you for choosing to stay with us. On behalf of my team, I will like to apologize for failing to exceed your expectations during your stay.We hope for an opportunity to better host you in the future.

8/10 Good

MaryAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 2 nights in Jan 2024
Response from GM on 31 Mar 2024
Hi MaryAnn,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

6/10 Okay

Scott

Travelled with family, Business traveller
Was not a double queen room…was a single queen bed and pullout couch! Staff did not have sheets/blankets for the couch after a long wait they delivered some but they weren’t exactly up to snuff.
Stayed 2 nights in Mar 2024
Response from GM on 27 Mar 2024
Hi Scott,Thank you for choosing to stay with us. Please note that your reservation was made on expedia and we did not alter nor modify your reservation, we allocated the room type information we got from expedia. We look forward to hosting you better in the future.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great value.
Stayed 1 night in Mar 2024
Response from GM on 31 Mar 2024
Hi Gary,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

8/10 Good

Marshall

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used the elliptical exercise machine in the workout room. It was very shaky. Not really a commercial machine like you would expect. Staff were very kind and helpful.
Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Hi Marshal,Thank you for your feedback regarding your recent stay.We sincerely apology for the faulty machine, we will be using your feedback to make amends.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient hotel with lots of food and other amenities nearby. Friendly staff and easy checking in and out. They also have a fitness room, laundry facilities and a lovely breakfast served daily. I highly recommend this hotel.
Stayed 1 night in Mar 2024
Response from GM on 31 Mar 2024
Hi Katherine,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 Excellent

Brett

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was affordable and quiet.
Stayed 1 night in Mar 2024
Response from GM on 31 Mar 2024
Hi Brett,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 31 Mar 2024
Hi Jim,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

8/10 Good

troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay overall.
Stayed 1 night in Mar 2024
Response from GM on 31 Mar 2024
Hi Troy,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable
Stayed 1 night in Mar 2024
Response from GM on 31 Mar 2024
Hi Kathryn,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 Excellent

Mary Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Inn in Guelph was clean and well maintained. Staff were polite and friendly.
Stayed 1 night in Mar 2024
Response from GM on 31 Mar 2024
Hi Mary,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

8/10 Good

Ross

Travelled with partner
Clean and looked like it has been cared for.
Stayed 1 night in Mar 2024
Response from GM on 31 Mar 2024
Hi Ross,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

6/10 Okay

Albert

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 31 Mar 2024
Hi Albert,Thank you for choosing to stay with us and for the time you took to leave us a review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 Excellent

Lauren

Stayed 1 night in Mar 2024
Response from GM on 5 Apr 2024
Hi Lauren,Thank you so much for choosing to stay with us, we sincerely appreciate your positive feedback. We look forward to hosting you again in our hotel. Regards,GM

10/10 Excellent

Jennifer

Stayed 2 nights in Mar 2024
Response from GM on 31 Mar 2024
Hi Jennifer,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 Excellent

Michele

Travelled with family, Business traveller
Liked: Amenities
Great place, clean, close to highway and Great Staff at front desk.
Stayed 2 nights in Mar 2024
Response from GM on 31 Mar 2024
Hi Michele,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 Excellent

Lisa, St Catharines

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property, staff is friendly. Second time staying here and will continue to return when in Guelph for events. Overall a great stay, would recommend to those who are looking for a reasonable hotel stay.
Stayed 2 nights in Mar 2024
Response from GM on 27 Mar 2024
Hi Lisa,Thank you for your feedback about your recent stay at our hotel, we appreciate your patronage and we look forward to hosting more in the future.

10/10 Excellent

Kirk

Travelled with partner
Great service at the front desk.
Stayed 2 nights in Mar 2024
Response from GM on 4 Mar 2024
Hi Kirk,Thank you for taking out time to leave us a review, It is always a pleasure to receive a positive feedback.We hope to host you again soon!Regards,GM

10/10 Excellent

Maria, Newark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very friendly staff
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Dear Maria, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We hope to host you again soon! Best regards, GMComfort Inn

10/10 Excellent

Natalie-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location right there the main highway in Guelph. Close to many eating places. Amazing facilities, including workout room, coin laundry. Free breakfast included a staff person to serve you pancakes, sausages, scrambled eggs, etc., more than I'm used to at these bargain hotels. I enjoyed my stay and would come again.
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Dear Natalie,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon! Sincerely, GMComfort Inn

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from GM on 18 Feb 2024
Dear Walter,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Best regards,GMComfort Inn

8/10 Good

Quan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast can be a bit better. The room hbac system was very loud but if i dont turn on the hrater then i freeze since it was so cold this week.
Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
Dear Quan,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our breakfast menu. We are working hard to start offering buffet service with varieties on the menu for our guests to choose from. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,GMComfort Inn

6/10 Okay

GARY

Business traveller
Liked: Staff & service
Unable to serve myself breakfast. Person serving breakfast had his phone on the plates.
Stayed 1 night in Jan 2024
Response from GM on 18 Feb 2024
Dear Gary,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our breakfast setup. We are working hard to start offering buffet service to our guests. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,GMComfort Inn

10/10 Excellent

Cornelis, Coleman

Stayed 1 night in Jan 2024
Response from GM on 20 Jan 2024
Hi Cornelis,Thank you for choosing to stay with us, we are happy you enjoyed your stay and we appreciate the time you took to leave us a review. We hope to see you again soon.Regards,GM

10/10 Excellent

Nicole

Stayed 1 night in Jan 2024
Response from GM on 12 Jan 2024
Hi Nichole, Thank you for taking out time to leave us a review. we sincerely appreciate your review about our hotel. We hope to see you again soon!Regards, GM

2/10 Terrible

Jake

Disliked: Cleanliness
I wouldn’t suggest sleeping here at all. Especially if you have kids. They let some random stranger into our room and then continued to charge me a $200 extra because they said 1 towel got ruined. Complete scammer's.
Stayed 1 night in Dec 2023
Response from GM on 9 Jan 2024
Hi Jake, We sincerely apologize for the mistake made by our front desk staff. Our property is a safe place to lodge. We properly explained to you why the 200 deposit was charged, there were 3 big towels that were terribly damaged beyond repair not one towel as you claimed, we have the photo and video evidence for this. All the same, we refunded you 100, which was a sort of compensation for the mistake from our end. We are not scammers, we were fair enough to issue you a refund of 100. Once again, on behalf of my team, I apologize for the mistake and promise to do better in the future.Regards, GM

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 3 Jan 2024
Hi Francesco, Thank you for taking out time to leave us a review. We sincerely appreciate this.We hope to see you soon again!

2/10 Terrible

Stephen

Stayed 1 night in Dec 2023
Response from GM on 3 Jan 2024
Hi Stephen , Thank you to taking time to leave us a review. On behalf of my team, I am sorry we couldn't meet up with your expectation.We hope you can give us an opportunity in the future to host you better.Regards,GM

10/10 Excellent

Catherine

Stayed 1 night in Dec 2023
Response from GM on 20 Jan 2024
Hi Catherine,Thank you for choosing to stay with us, we appreciate the time you took to leave us a review. We would love to host you again soonRegards,GM

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on 23 Dec 2023
Hi Mathieu, Thank you for choosing to stay with us. We look forward to more opportunities to host you in the future.Regards, GM

10/10 Excellent

Lloyd, Wellington

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no
Stayed 2 nights in Dec 2023
Response from GM on 16 Dec 2023
Hi Lloyd, thank you for choosing to stay with us. We look forward to more opportunities in the future to host you in our property.Regards, GMComfortinn Guelph

2/10 Terrible

Jeff

We never made it to the hotel. The reason why we were travelling is a sick family member and they passed away before we could reach the hotel. I am sure it’s a nice hotel just the same
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Hi Jeff, We are sorry you could not make it down to the hotel and we also sympathize with you on the loss of a dear one.We earnestly look forward to hosting you in our property in the future.Regards, GM Comfortinn Guelph

6/10 Okay

Janice

Convenient to where I needed to be.
Stayed 2 nights in Dec 2023
Response from GM on 5 Dec 2023
Hi Janice, Thank you for choosing to stay with us. We hope for opportunity to host you and exceed your expectations in the future.Regards, GMComfortinn Guelph

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from GM on 4 Dec 2023
Thank you for choosing to stay with us

6/10 Okay

Mike

Stayed 1 night in Nov 2023
Response from GM on 18 Dec 2023
Dear Mike, Thank you for choosing to stay with us. We sincerely appreciate your review.Regards,GMComfortinn Guelph.