2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Seaside Grand Hotel Residencia

5 out of 5
Seaside Grand Hotel Residencia
Avenida del Oasis, 32, Maspalomas, San Bartolome de Tirajana, Gran Canaria

Reviews

9.6

Exceptional

Rating 10 - Excellent. 51 out of 60 reviews" "
Rating 8 - Good. 7 out of 60 reviews" "
Rating 6 - Okay. 1 out of 60 reviews" "
Rating 4 - Poor. 1 out of 60 reviews" "
Rating 2 - Terrible. 0 out of 60 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I’ve stayed in period. Strongly recommend to others - will be returning again soon hopefully
Stayed 7 nights in Aug 2023
Response from Robert Heitzig on 17 Aug 2023
Dear Shaun,Thank you for choosing to stay at our hotel Seaside Grand Hotel Residencia*****GL and for your excellent review. I am delighted to read that you will be returning soon, and it makes us proud that our Grand Hotel Residencia is the best hotel you have ever stayed in. Once again, thank you for your motivating comments and we are looking forward to welcoming you back in the future.Best regards,Robert HeitzigGeneral ManagerGrand Hotel Residencia*****GL

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

Moyra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel.
Absolutely perfect. I cannot recommend this hotel highly enough. The staff were attentive to every detail, friendly and professional. The food was superb. The beds were very comfortable. The spa was amazing. I cannot fault this hotel.
Stayed 8 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2022

10/10 Excellent

JOAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini break
Fabulous
Stayed 1 night in Sep 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
Amazing hotel and staff were great ! Food was stunning
Stayed 7 nights in Sep 2021

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect resort to relax and rejuvenate! The staff takes excellent care of you and the property. The food is outstanding and we highly recommend selecting the half board option. It is WELL worth it. The pool is the best pool we have ever been in. Perfect distance to the beach as well … we did the pool after breakfast and the beach in the afternoon. The hotel provides beach bags with water and towels. I would stay at this property again and again!
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fantastic. Amazing service , gorgeous landscaping , delicious food , and a great location!!! The front desk ent out of their way to be helpful without being obsequious. I highly recommend choosing the half-board option since the dinner was delicious and well worth the minimum charge .
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly outstanding Hotel. Beautiful surroundings & excellent staff throughout. Breakfast & dinner on the terrace was a real pleasure. The Hotel is an oasis of calm & luxury. We very much hope to return.
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well situated near the lagoon and promenade in Maspalomas which we felt was the best resort in Gran Canaria; it is also near the main shops. It is arranged in a number of small two storey buildings throughout gardens so there s never a feeling of many people being around except for the pool area. Service is excellent and there is a high staff to guest ratio so any requests tend to be dealt with promptly and well. The bedrooms are spacious and well equipped. The food is very 'Masterchef ' style. It is well prepared and presented, but sometimes we did yearn for a roast and two veg type meal. Having said that they do have a barbecue night twice a week. The only negative is that it can become very busy and a little frantic at dinner. Whilst it runs from 7.00 to 10.30 the vast majority of diners do sit down between 7.00 and 7.15 which does put the staff under pressure All in all a very good hotel which is well run
Stayed 10 nights in Sep 2019

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
La Recidencia hotel lives up to its 5 star rating in many ways. First of all the rooms are spotless and equipped with everything you could possibly need. The setting of the hotel is stunning with a fabulous pool and gardens that are almost tropical in nature. There is a poolside restaurant/bar where you can have lunch and drinks are available all day long around the poolside. The main restaurant is an open air terrace where dinner is served under the stars. There is an a la cart menu and a daily menu to choose from. Whilst the choice of dishes is not overwhelming the food is excellent and twice a week there is a BBQ style buffet which offers so much choice that the mind boggles! The same goes for breakfast, you name it and it is there. The best thing about the hotel is that it is small with just over 100 rooms so it is much more intimate unlike some of the neighbouring hotels that sport in excess of 1000 rooms! It’s difficult to find fault with the place our only comment would be that the after dinner evening entertainment could be better. This is a hotel for people who just want to chill beside the pool and be pampered. It is expensive in comparison to other hotels but it is rated as the best on the island and ultimately you get what you pay for.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food. Great service from most staff. Perfect relaxation.
Stayed 3 nights in May 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great week
A very enjoyable stay. The hotel is well run by friendly helpful staff throughout. Everything seems effortless for guests. We stayed in a standard room which was very comfortable. Restaurant and poolside bar/café great. Although you are just minutes from the beach/dunes/shopping/cafe's and restaurants, when you're in the hotel and grounds you feel you're in a very secluded part of the Island.
Stayed 7 nights in Jan 2019
Response from Seaside Grand Hotel Residencia on 9 Feb 2019
Dear guest, Thank you very much for your recent visit to our Grand Hotel Residencia and for sharing your experience. I highly appreciate your amazing review and I am thrilled to read that you had an enjoyable stay with us. All our dedicated staff do the utmost to make our guests’ stay a memorable one and I am happy that we accomplished it. Again, thank you for having been with us and we look forward to welcoming you back. Warm regards, Robert Heitzig General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is perfect for a short walk to beach, then along the shoreline to the nude beach. The hotel itself is so beautiful, the gardens and birds being spectacular, and all the facilities were wonderful. The spa is amazing! But the best part is the staff, 100% of whom were just perfect, their attitude, friendly demeanour and apparent happiness was a joy to be within the care of, and they made sure every detail was covered. I can't remember staying in a better hotel, anywhere, really.
Stayed 8 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class hotel
Cannot praise this hotel enough they will go out of their way to make sure your holiday is enjoyable.
Stayed 14 nights in Apr 2018

10/10 Excellent

Mmac , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class Experience
Booked this hotel based on the fantastic reviews and the experience was above and beyond what we were expecting. The first moment we walked into the hotel the staff were very friendly and welcoming, our room request was accomdated and throughout our entire stay the service was first class. All the staff could not have been more helpful. The rooms were exceptionally and beautifully decorated. The food was fantastic, very varied and the restaurant layout was so nice. Lovely views sitting outside every night. We would absolutely visit this hotel again.

10/10 Excellent

June, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded and picturesque.
Excellent hotel for complete relaxation. Facilities, food, comfort and attention to detail ideal, not to mention the very pleasant and attentive staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch.
Excellent, a class act.Great service,very good food,outstanding breakfast buffet.Good fitness centre,first class spa and thallasso pool as well as large main pool. Only disappointment was that we booked through hotel.com a first floor room with balcony but apparently this was not communicated to the hotel and was not available on arrival. The preferences we had given to hotel.com were also not given to the hotel.Disappointing and we told hotel.com but received no reply.Perhaps better to book direct.

10/10 Excellent

Andy , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic again
excellent quality achieved during our 3rd visit; Food- good choice & quality; very comfortable; very clean; Excellent staff across all the hotel

10/10 Excellent

Julie, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel in every way.
This hotel is super. The staff are super efficient and friendly. The food is delicious. The hotel is spotlessly clean and gardens are beautiful. Everything about our stay was amazing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
We were extremely pleased with all aspects of this hotel from the pool to the marvellous gardens.The rooms are very discrete,the staff meticulous and half board represents Excellant value. Located within easy walk of the beach and quality shops this hotel is right up there with the best. A return visit for sure.

10/10 Excellent

Elizabeth, Galway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eliza&Jim
It was one of the best hotels we have ever stayed in. The staff were extremely friendly, efficient and helpful. The highlight for us was the food. A fantastic range of fruits for breakfast, and mouth-watering five-course meals in the evening with a great range of wines. We liked the peaceful and relaxing ambiance of the pool area. There are several walks in the vicinity of the hotel and several good eateries down by the sea also.

10/10 Excellent

Ann, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect solution to wintry weather.
We really couldn't fault La Residencia. the staff were efficient and charming. The food was varied, light and delicious. The hotel is extremely well run and well kept and the spa and swimming facilities are good.

10/10 Excellent

Alan, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
A first class hotel, well managed by friendly staff. Food is excellent. Highly recommend

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculately kept and run hotel - true 5 star
Relaxing with very attentive staff. Meticulous detail regarding food hygiene, with immaculate presentation of food, and the staff. Pool service excellent and maintenance of pool and its facilities second to none. If you work and want to 'get off the hamster wheel' for a week pick this hotel!

8/10 Good

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect escape
This hotel is expensive, but for us worth it. We have stayed her 5 times over a few years, it is not a family hotel, you hardly ever see kids (bonus for us) and a great place to unwind. Rooms are large, impeccably clean and the pool area is fantastic. Not a large hotel, pretty sedate and quiet. Food is Good, but on our last visit we thought they were trying too hard, style over substance. A lot of the guests never leave the hotel, treating it like a cruise ship on land. After dinner there is always some basic entertainment. Other guests can be quite snobbish if like them you are not wearing the a jacket for dinner etc, we just ignore and laugh at them! Will go back

10/10 Excellent

baz, Birmingham, West Midlands, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
luxury hotel with great restaurant
Wonderful friendly hotel, with superb food so, although expensive, half board is good value. Close to the immense beach and the sand dunes, with shopping centres nearby.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

E D Brown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury pampering
We found the staff to be very attentive and helpful. The food - breakfast through to dinner were of the highest quality. Will return again very soon.

10/10 Excellent

Michael, Devon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go again- expensive but value for money.
This is first rate for comfort and impeccable service. It was well worth going half board as the restaurant cuisine and service was of the highest order.Even Michael Winner would be hard pressed to find fault! We had no problems with finding beds around the pool despite earlier comments we had read.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

RÜDIGER

Liked: Cleanliness, staff & service, property conditions & facilities
Das Bad von uns war nicht sehr schön, keine Ablagemöglichkeiten und sehr altmodisch
Stayed 7 nights in Feb 2024
Response from Robert Heitzig on 27 Mar 2024
Lieber Rüdiger, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Urlaub in unserem Seaside Grand Hotel Residencia*****GL auf Expedia zu bewerten.Es tut uns leid zu hören, dass das Badezimmer nicht Ihren Erwartungen entsprochen hat. Unser Hotel, das im stilvollen kolonialen Ambiente gestaltet ist, strebt stets danach, den Charme der Vergangenheit mit modernem Komfort zu vereinen. Wir nehmen Ihre Anmerkungen ernst und werden diese bei unserer kontinuierlichen Bestrebung, die Einrichtung und Ausstattung unserer Zimmer zu verbessern, berücksichtigen.Wir hoffen, dass Sie die Zeit bei uns dennoch genossen haben, insbesondere unsere renommierte Gastronomie, und dass wir die Gelegenheit haben werden, Sie wieder bei uns begrüßen zu dürfen, um Ihnen eine noch bessere Erfahrung zu bieten.Herzliche Grüße aus Maspalomas,Robert HeitzigDirektorGrand Hotel Residencia*****GL

10/10 Excellent

Nicole

Stayed 11 nights in Jul 2023

10/10 Excellent

Jeroen

Stayed 7 nights in May 2023

4/10 Poor

Pertti

Liked: Staff & service
Hinta-laatu -suhde
Hinta-laatu -suhde ei ollut kohdallaan eli hotelli oli selvästi ylihinnoiteltu
Stayed 7 nights in Mar 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2022

10/10 Excellent

anders

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastiskt hotell !
4:e gången vi är på detta trevliga hotell . Dyrt men mycket bra . Rymliga och fräscha rum . Personalen är trevliga och serviceinriktade . Nackdelen med halvpension är att åtminstonde vi gick upp ett par kilo . Mao maten är mycket bra .
Stayed 7 nights in Dec 2021

10/10 Excellent

Jarkko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to be
All expectations were exceeded many times. Hotel were almost everything is possible, you just have to ask.The customer is really king in this place! If you hesitate the price, trust me hotel, service and the food is worth of it.
Stayed 7 nights in Nov 2021

10/10 Excellent

hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutamente estupendo
Es difícil encontrar un nivel superior a este. Realmente incomparable.
Stayed 3 nights in Oct 2021

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr angenehm
Wellness sehr empfehlenswert, Essen am Pool top, Barmann Jacobo mehr als perfekt.
Stayed 5 nights in Aug 2021

10/10 Excellent

Eirik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

jörgen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Topp hotell
Toppen i alla avseende, service av yttersta klass
Stayed 7 nights in Oct 2019

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una experiencia muy agradable, con un servicio exquisito.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Seaside Grand Hotel Residencia*****GL on 9 Feb 2019
Dear Guest, Thank you very much for your recent stay at our Grand Hotel Residencia. It is a great pleasure that you enjoyed your stay. Warm regards, Robert Heitzig General Manager

10/10 Excellent

Sonia

Liked: Staff & service, property conditions & facilities, room comfort
Outstanding attentiveness of the hotel personnel; delicious , high quality breakfast and dinner ; nicely organized Xmas dinner; the spa with the salt thalasoterapy pool and saunas is definitely worth a visit; enough water and fruits in the room ; nespresso machine in the room; but we had ants in the room
Stayed 6 nights in Dec 2018
Response from Seaside Grand Hotel Residencia on 9 Feb 2019
Dear guest, Thank you very much for having chosen our Grand Hotel Residencia during your visit to Gran Canaria! I appreciate your comments regarding our facilities, delicious food and Christmas dinner. Your kind words are a great encouragement for the whole team specially the culinary staff which are trying to surprise our guests continuously with new creations. Again, thank you very much and we look forward to your return. Warm regards from Gran Canaria, Robert Heitzig General Manager