I've stayed at this property before and had a similarly wonderful experience. Both English speaking and Japanese speaking staff members are very helpful as they helped coordinate a luggage transfer to the airport! I also made a mistake with the check-out date and had to change rooms for an extra night, but they were able to have a room ready prior to official check-in time so the change didn't end up being a hassle. There's plenty of convenience stores and a supermarket nearby, plus the area makes it easy to go to both Tenjin and Hakata, so it's convenient. Rooms are clean and spacious as well.