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Reviews of Hyatt House Chicago Medical/University District

3.5 out of 5
Hyatt House Chicago Medical/University District
1835 West Harrison Street, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 414 out of 610 reviews" "
Rating 8 - Good. 116 out of 610 reviews" "
Rating 6 - Okay. 39 out of 610 reviews" "
Rating 4 - Poor. 14 out of 610 reviews" "
Rating 2 - Terrible. 27 out of 610 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Converted building. Rooms are spacious
Stayed 1 night in May 2024

4/10 Poor

Nirmal

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
5 stars for the property. 0 stars for the front desk staff, not just one but overall all staff I interacted had bad attitude. I guess this is Chicago!! Bar staff was pleasant.
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Nirmal, thank you for your feedback. It's great to hear you enjoyed the property and found the bar team pleasant. We regret to learn about your interactions at the front desk. Your comments will be shared with management for further attention.

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Bertha, it's wonderful to hear that you enjoyed your stay at Hyatt House Chicago - Medical University District. Our goal is always to provide a pleasant experience for our valued guests. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Rachel, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean hotel with free breakfast buffet in the morning. My daughter & I ordered food from the lounge for dinner. The food was good & there is a free pool table for guests. The space was bright & welcoming. The room was spacious, clean, & comfortable.
Stayed 1 night in Apr 2024
Response from Customer Service on 6 May 2024
Rachel, we're thrilled to learn you and your daughter had an enjoyable stay at Hyatt House Chicago – Medical University District. It's great to know you appreciated our complimentary breakfast buffet and had a positive dining experience in the lounge. We're equally pleased to hear feedback about the appealing atmosphere of our property and the comfort of your room. We truly value your review and look forward to welcoming you both back in the future.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful
Stayed 1 night in Apr 2024
Response from Customer Service on 3 May 2024
Karina, thank you for sharing your experience at Hyatt House Chicago – Medical University District. We're thrilled to learn you found the hotel visually pleasing. We look forward to hosting you again for yet another fantastic stay in the future.

6/10 Okay

Filza, Floral Park

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Customer Service on 2 May 2024
Filza, it seems from your rating there were aspects of your stay that didn't entirely meet your expectations. We hope to have another opportunity to better serve your lodging needs in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
James, thank you for choosing Hyatt House Chicago – Medical University District for your stay. We're pleased to see you had a favorable experience. We'd love to welcome you back for another visit; our team members will be ready to serve you!

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Jorge, it's wonderful to hear that you've had a positive stay at Hyatt House Chicago – Medical University District. We do hope you choose to stay with us again on future trips to the area.

8/10 Good

Jacob

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Thanks for the 4/5 rating, Jacob!We're happy you had such a lovely stay at Hyatt House Chicago – Medical University District! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

Dave

Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Dave, thank you for leaving a 5-star rating! At Hyatt House Chicago – Medical University District, your satisfaction is our motivation. Please visit us again for another top-notch experience!

4/10 Poor

Kim

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Kim, it's unfortunate to hear your recent stay didn't meet your expectations. We're dedicated to providing a stand-out experience for our guests, and it seems like we've fallen short this time. Please rest assured, your feedback has been noted and will be shared with our team for further review and action. We hope you will give us another opportunity to demonstrate our commitment to your comfort and satisfaction.

4/10 Poor

Taylor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was rude
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Taylor, it's regrettable to hear about your experience. Our team truly strives to deliver a friendly and welcoming service, so your feedback is essential in guiding our improvements. We hope to have a chance to help create a more memorable experience in a future stay.

8/10 Good

ALEJANDRO, Los Angeles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. Breakfast options were pretty good and tasty. Train station directly across from hotel. Not much for dining options around the hotel. Definitely would stay here again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Alejandro, it's fantastic to hear that you appreciated the spaciousness and cleanliness of your room at Hyatt House Chicago – Medical University District. We're also glad you enjoyed our breakfast selections and found the nearby train station convenient. Meanwhile, your feedback about dining options in the vicinity has also been noted. Nonetheless, your willingness to stay with us again is the best compliment! Thank you and looking forward to welcoming you back.

10/10 Excellent

HOMERO, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Homero, thank you for your excellent rating of Hyatt House Chicago – Medical University District. We're thrilled to know that we met your expectations and hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome building and the staff was off the charts one thing you can up the scrambeled eggs the morning we had them were pretty nasty but will stay again as we did last year thanks again!!!
Stayed 5 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Robert, it's wonderful to hear that you enjoyed your stay at Hyatt House Chicago – Medical University District and appreciated our unique building and excellent team. We've taken note of your feedback regarding the scrambled eggs and will strive for improvement. Thank you for choosing to return to us, we're looking forward to your next visit!

10/10 Excellent

oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In all my years staying in hotels,this is the best ever.High class rooms, very clean and lots of space.Bed and pillows makes you feel in heaven.My choice for life.
Stayed 4 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Oscar, thank you for sharing your delightful experience at Hyatt House Chicago – Medical University District. We're thrilled to hear that you enjoyed the luxurious rooms, cleanliness, and comfort of our accommodations. Knowing that we're your choice for life fills us with pride. Please come back whenever you're in town; we're looking forward to welcoming you back.

10/10 Excellent

Dawson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and easy staff to work with. The hotel rooms aren't the biggest but they make do. Very clean. Hard to find with it being right next to the hospital but we ended up finding it.
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Dawson, we're thrilled to hear that your experience at Hyatt House Chicago – Medical University District met your expectations, particularly on the aspect of cleanliness and our team's cooperation. We appreciate your note about the navigational challenge and promise to keep improving. Looking forward to your next stay with us!

10/10 Excellent

Briseth

Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Briseth, thank you for your fantastic rating! We're thrilled to hear that your stay at Hyatt House Chicago – Medical University District met your expectations. We would love the opportunity to host you again in the future to provide the same great experience. Thank you for choosing our hotel, and we hope to see you again soon.

10/10 Excellent

Kaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel from the lobby to the rooms. Breakfast was convenient and tasty. Safe because you needed your key card to use the elevators
Stayed 4 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Kaela, it's rewarding to hear that you appreciated the elegance of Hyatt House Chicago – Medical University District, from our inviting entryway to our well-appointed rooms. We're pleased breakfast offered both convenience and great flavor. Furthermore, it's encouraging to know that you felt secure during your stay due to our precautionary measures like the key card elevator access. We can't wait to have you with us again.

6/10 Okay

Sasha

Stayed 1 night in Mar 2024
Response from Customer Service on 18 Apr 2024
Sasha, it appears there wasn't any specific commentary with your review, which makes it a bit difficult to address any particular concerns or compliments. However, we appreciate the time you took to provide a rating and we will strive to exceed your expectations in the future. Please feel free to share more about your stay so we can continuously improve.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great impression!!
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Kimberly, thank you for your glowing review of the Hyatt House Chicago – Medical University District. We're thrilled that you had a great experience and we made a positive impression. We look forward to welcoming you back in the future!

8/10 Good

Maryellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of marble. Comfortable room.
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Maryellen, it's wonderful to hear you enjoyed the unique aesthetics of the Hyatt House Chicago – Medical University District, along with your comfortable room. We appreciate your feedback and look forward to welcoming you back.

10/10 Excellent

Dontrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size, great park, great staff easy check in
Response from Customer Service on 21 Mar 2024
Dontrell, thank you for sharing your positive experience with us. We're thrilled to know that the spacious rooms at Hyatt House Chicago – Medical University District were to your liking, and you enjoyed the park nearby. We also appreciate your commendation about our easy check-in process and our responsive team members. We hope to welcome you back in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Staff friendly, room clean and inviting and located to the places we wanted to visit.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
David, it's wonderful to hear that your stay at the Hyatt House Chicago – Medical University District met your expectations. Your comments on our friendly team members, well-maintained rooms, and convenient location are truly appreciated. We always strive to make our guests' experience memorable. Looking forward to welcoming you back in the future.

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and unique place to stay near the United Center.
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Jackie, thank you for your kind words! We're thrilled to hear you found the Hyatt House Chicago – Medical University District to be a spotless and distinctive accommodation in close proximity to the United Center. We look forward to your next stay with us. Safe travels!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not bery good
Stayed 2 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Amy, we appreciate your feedback regarding your experience at Hyatt House Chicago – Medical University District. We are sorry to hear that the breakfast did not meet your expectations. We value your comments as we constantly look to improve and ensure each guest’s experience is pleasant and satisfying. We hope you otherwise enjoyed your stay and we look forward to having you with us again soon.

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the location as it's walking distance to The United Center as long as the weather is good. The staff were all friendly and I liked that they have some food options and a bar. The breakfast wasn't the greatest but it was better than nothing. The beds were super comfortable and the rooms were spacious. I'd stay again.
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Kim, it's delightful to hear that you enjoyed your stay at Hyatt House Chicago – Medical University District. We are thrilled you appreciated our convenient location, inviting team members, and various amenities. Your feedback about breakfast will be taken into consideration for future improvement. We're also glad to know that our comfy beds and roomy accommodation enhanced your stay. We look forward to welcoming you back for another wonderful experience.

10/10 Excellent

shawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great.
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Shawn, it's a pleasure to know your interaction with our team members at Hyatt House Chicago – Medical University District significantly contributed to your positive experience. We look forward to your next visit!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Thank you for sharing your perfect rating with us, Ben!It's wonderful to see how much you appreciated your time at Hyatt House Chicago – Medical University District! We want everyone to feel right at home at Hyatt House Chicago – Medical University District. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Staff & service
I like that the hotel was close to our venue and that our room had a kitchenette, however, the kitchenette was dirty. I washed dishes before using them due to marks and dust on them. I considered putting pizza directly on the oven rack but it was too dirty. It would be great if the staff paid more attention to the kitchen cleanliness.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Kimberly, it's delightful to know that the close proximity of Hyatt House Chicago – Medical University District was advantageous for your visit. We're also pleased you appreciated our in-room kitchenette feature. We always aim to ensure all areas of our rooms, including the kitchenette, are spotless and apologize if this was not your experience. Your insights about kitchen cleanliness will guide our team members to be more vigilant. Looking forward to providing an even better experience on your future stay.

8/10 Good

Stephen, Waterford Township

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the building and facilities were very nice. The room was very clean and well laid out. Issues were: 1) when the heat came on, it sounded like a jet airplane taking off 2) shower head was so small it barely generated any water. However, overall it was a good room and i would stay there again.
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Stephen, thank you for sharing your experience at Hyatt House Chicago - Medical University District. It's wonderful to hear that you found our facility pleasing and cleanliness to your liking. We acknowledge your feedback about the heating system and the shower facilities. Rest assured, we will look into these matters. We appreciate your willingness to stay with us again and look forward to your next visit.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I choose this hotel for it's location. Simple walk to the United Center. No need to hassle with parking. Felt safe in the area. Hotels accommodations exceed my expectations.
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
John, it's heartening to learn that the strategic location of Hyatt House Chicago - Medical University District added to the convenience of your trip. We are pleased to hear that you felt secure in the neighborhood and our amenities exceeded your expectations. We can't wait to welcome you back!

10/10 Excellent

RaLinda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
RaLinda, we're delighted to hear you had a fantastic stay at Hyatt House Chicago – Medical University District. Thank you for your warm feedback and we're looking forward to your next visit.

10/10 Excellent

Sameh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 23 nights in Feb 2024
Response from Customer Service on 8 Mar 2024
Sameh, thank you for highlighting the good service at Hyatt House Chicago – Medical University District. We're pleased to have made your stay an enjoyable one, and our team members look forward to welcoming you back in the future.

10/10 Excellent

Lesley

Stayed 3 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Lesley, it's fantastic to hear that your stay at Hyatt House Chicago – Medical University District was satisfactory. We appreciate your high rating and look forward to the potential of hosting you again. Safe travels!

10/10 Excellent

Farrah

Travelled with partner
Beautifully renovated historic building! Very clean, best I have experienced in a long time. Nice little food court. Complimentary breakfast was ok. Within walking distance to the United Center and CTA. Highly recommend this hotel!!!
Stayed 2 nights in Feb 2024
Response from Customer Service on 4 Mar 2024
Farrah, we're delighted to hear about your stay at Hyatt House Chicago – Medical University District. Our team takes great pride in its cleanliness standards, and it's wonderful to see this reflected in your experience. We're also thrilled to know you enjoyed the convenience of our location and food court. While satisfaction is gleaned from your comments about the breakfast, know we're always looking to improve. Thank you for your high recommendation, we'd love to welcome you back!

4/10 Poor

Elise

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We could hear the rooms next to us quite easily, especially the room that we had an adjoining door with, we could hear their conversations quite clearly and what they were watching on TV as well. Really a horrible experience when you dont know the people in the next room over, but can hear them as if they were in the same room as you.
Stayed 5 nights in Feb 2024
Response from Customer Service on 29 Feb 2024
Elise, we sincerely regret you faced some disturbances during your stay. Your comfort is our top priority and it's unfortunate that soundproofing didn't seem to meet your expectations. We have a strict process in place to address such issues promptly. Thank you for bringing this to our attention. We're committed to make necessary improvements to ensure a more relaxing atmosphere for our guests in the future.

10/10 Excellent

scott, Middlebury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk helped me with a tea when I got back to the property. The front desk was so nice and made my evening!
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
Scott, we're thrilled to hear that you had a wonderful experience at Hyatt House Chicago – Medical University District. Our team members at the front desk are dedicated to offering stellar service and it's delightful to know that their efforts made your evening. We look forward to the opportunity to serve you again.

10/10 Excellent

Lenard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Customer Service on 14 Feb 2024
Lenard, thanks for choosing to stay at Hyatt House Chicago – Medical University District. It's wonderful to hear that your recent stay left a positive impression. We appreciate your rating and hope to welcome you back in the future!

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is easy to navigate and the staff are very helpful and friendly
Stayed 3 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Kayla, it's truly rewarding to hear how navigable you found the Hyatt House Chicago – Medical University District. We're also pleased that our team members made a positive impression with their assistance and amiable attitude. We look forward to your next visit!

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Feb 2024
Kristine, thanks for the favorable rating for Hyatt House Chicago – Medical University District. We are glad to learn of your positive experience with us. Please consider sharing more about your stay next time, so we can strive to offer an even better experience. We await your next visit.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful building, which used to be a hospital. It is only about 100 yards from the Red Line. The whole hotel is clean. The rooms were very modern and nice and had great views. It was quiet, and the beds were comfortable. The hot breakfast was delicious with a lot of options. The staff was very friendly and helpful. Great fitness center and bar area with a pool table. The area felt safe. I will definitely come back here.
Stayed 3 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
John, appreciation for taking the time to share your positive experience at Hyatt House Chicago – Medical University District. We are thrilled to learn that you enjoyed not just the aesthetic appeal of our property and its convenient location, but also found your room to our high quality standards with modern amenities and pleasant vistas. It's delightful to hear that you relished our expansive breakfast options and found our team members to be attentive and accommodating. We're glad our fitness center, bar area, and overall safe ambiance added to your satisfaction. Your intent to revisit is the highest compliment and we are eager to welcome you back.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very comfortable and the accommodations outstanding. We enjoyed the complimentary breakfast also.
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
Denise, it's great to hear that you appreciated the comfort at the Hyatt House Chicago – Medical University District, as well as our outstanding accommodations. We're delighted to know that you were able to enjoy our complimentary breakfast. Thank you for choosing us for your stay.

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Lorna, it's fantastic to see your top-tier rating for Hyatt House Chicago – Medical University District. It appears you had a great experience with us and we couldn't be happier. We sincerely hope to welcome you back soon for another pleasing stay.

6/10 Okay

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 9 Feb 2024
Kristi, thank you for taking the time to leave a rating. As there was no further detail provided, it's challenging to address any particular issues you might have experienced. We would appreciate it if you could share more about your stay so we can better understand your feedback and make improvements. We're dedicated to providing our guests with exceptional experiences and we're keen to get it right.

10/10 Excellent

DAVID, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property used to be a hospital and it has been remodeled. Great condition and walking distance to United Center. Good breakfast was included. I would stay here again.
Stayed 3 nights in Feb 2024
Response from Customer Service on 8 Feb 2024
David, it's wonderful to see you appreciate the unique character of the Hyatt House Chicago – Medical University District. We're glad to hear that its proximity to the United Center suited your needs and that you enjoyed our breakfast offerings. It's promising to know that you are considering staying with us in the future. We would be thrilled to welcome you back!

10/10 Excellent

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Thank you for the perfect rating, Jose!We are very pleased to hear that you had a wonderful stay at Hyatt House Chicago – Medical University District. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

6/10 Okay

Lonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The website said they have a pool. They don’t.
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
Lonnie, it appears there may have been some miscommunication regarding the available amenities at our hotel. We regret any confusion or inconvenience this may have caused during your stay and be assured we strive to maintain up-to-date and accurate information on all platforms. We're grateful for your feedback and will work on ensuring clarity to avoid future confusion. We hope your next visit meets, if not exceeds, your expectations.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay. Close to United Center.
Stayed 3 nights in Feb 2024
Response from Customer Service on 5 Feb 2024
Janice, we're pleased to hear you enjoyed your stay at Hyatt House Chicago – Medical University District and found our location to be convenient for your needs. We hope to welcome you back soon for another wonderful experience.

8/10 Good

Kris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our room, it was unique. The “L” is close, blue and pink lines, if you’re interested. We use it when we go because it’s way cheaper than parking, and Uber. The free breakfast is decent, though I would suggest the Palace Grill nearby. I was disappointed that I paid more for our room because it was supposed to have a full size refrigerator, and it did not. That’s the reason for 4 stars instead of 5. That was an extra $120 for two nights, taxes and all. The bartender had about as much personality as the chair I sat in for an expensive drink. Pretty sweet stay overall.
Stayed 1 night in Jan 2024
Response from Customer Service on 4 Feb 2024
Kris, thank you sharing your experience at the Hyatt House Chicago – Medical University District. It's wonderful to learn you found our location handy, and that you enjoyed our distinctive rooms and complimentary breakfast. Feedback regarding the refrigerator size and interaction at the bar is certainly noted as we always look to improve our guests' experiences. Rest assured, we will review these aspects accordingly. We appreciate your positive outlook and hope to welcome you back in the near future.