Executive Suite | Living room | LED TV
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Reviews of The Regal Hotel

3 out of 5
The Regal Hotel
2313 Southeast Loop, Carthage, TX

Reviews

7.2

Good

Rating 10 - Excellent. 58 out of 217 reviews" "
Rating 8 - Good. 64 out of 217 reviews" "
Rating 6 - Okay. 54 out of 217 reviews" "
Rating 4 - Poor. 20 out of 217 reviews" "
Rating 2 - Terrible. 21 out of 217 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carroll

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome! Our room was so clean and HUGE! They are remodeling, but it wasn’t inconvenient. I would def stay again! Highly recommend.
Stayed 1 night in May 2024

6/10 Okay

Scott

Liked: Cleanliness, staff & service
This is an older hotel that has seen some better days. The room was clean, but the refrigerator was not operating and had been that way for a while.
Stayed 1 night in Apr 2024

6/10 Okay

Nancy, Carthage

Stayed 1 night in Apr 2024

10/10 Excellent

Calvin

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didnt like the fact they do not serve breakfast, there are no coffee makers in the rooms along with coffee, creamer or sugar
Stayed 1 night in Apr 2024

6/10 Okay

Donald

Liked: Staff & service
Disliked: Property conditions & facilities
Well, there’s some things on their site that’s a little misleading, such as breakfast, a workout place in the pictures are not accurate of the rooms
Stayed 1 night in Mar 2024

8/10 Good

Jose

Liked: Staff & service
The property is a bit run down in some respects, especially the condition of the bathrooms. The manager that I dealt with was very attentive and pleasant.
Stayed 1 night in Feb 2024

2/10 Terrible

Patsy

Disliked: Staff & service, property conditions & facilities
I drove 2 hours just to realize I forgot my drivers license. I did have a temporary one but staff would not let me check in
Stayed 1 night in Feb 2024

8/10 Good

Kelvin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms.
Stayed 1 night in Feb 2024

6/10 Okay

katharine

Travelled with family
Liked: Staff & service, room comfort
Dont know that i would stay again
We was comfortable but the room just wasnt clean. The chair and the bed comforter had a hole in them. We also found someone else's plastic bags in the dresser.
Stayed 2 nights in Oct 2023

6/10 Okay

Meranda, CHICKASHA

Travelled with family
When i booked online it stated breakfast was included but there was no breakfast provided by the hotel as stated when booking.
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
I had to say my prayers .
MOLD !! There was mold in the tub on the side so I couldn’t take a shower .. Kept hearing banging on the walls , the vacuum was super loud and sounded weird so I couldn’t sleep well it stunk bad in the restroom , but at least I had a bed and tv.
Stayed 2 nights in May 2023

8/10 Good

clarence

Stayed 1 night in Apr 2023

6/10 Okay

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Under extensive renovation. The hallways are a disaster. All the rooms from our group smelled terrible. All the bathrooms needed to be gutted. Half the rooms had VERY loud AC units. This might eventually be a nice place to stay, but as of spring 2023 it’s a dirty, smelly place.

8/10 Good

Sandra Renea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

6/10 Okay

Yvette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs treatment
The downstairs looked nice. But we stayed upstairs. The base boards were coming off in the room and hallway. The bed had a dip in it.The shower looked like it had mold on the walls in all the cracks and roaches i saw in the bathroom.
Stayed 2 nights in Feb 2023

4/10 Poor

Marlo

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
The bathtub and shower walls were dirty. The room's floors looked like they haven't been swept in weeks. Trash was under the beds. Gross. If you don't like your job, quit. Let the hotel hire people who actually care. Hallway had stale kitchen smells like people cook in their rooms. Felt so transient.
Stayed 2 nights in Feb 2023

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Sink did not work hot or cold, no water at all. Bed was hard I could feel the springs through the mattress. Used bar soap in bath tub Towel did not look clean
Stayed 1 night in Feb 2023

6/10 Okay

Marrissa Van

Travelled with partner
Liked: Staff & service
Room was very nice except the bathroom. The bathroom was very dirty and the hot water took about 15 minutes to warm up. The staff were very friendly.
Stayed 2 nights in Feb 2023

10/10 Excellent

Delene

Stayed 1 night in Feb 2023

6/10 Okay

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
little things not mentioned at check in
The ice machine was broken. I bought ice at a convivence store and was reimbursed the next morning. No breakfast was provided 1/16/23 due to covid?
Stayed 1 night in Jan 2023

8/10 Good

Alberto

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Couldn’t really see much staff was working nights

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Aaron

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

6/10 Okay

Annette

Stayed 1 night in Oct 2022

10/10 Excellent

Carol

Stayed 1 night in Oct 2022

6/10 Okay

Misty

Travelled with family, Travelled with pets
Liked: Staff & service
The caulking around the tub in the bathroom was peeling off and very mildewed, the tub its self was rusty and stained. The bathroom fllor was nasty with hairabd in need of a good sweep and mop. The bed spread had stains and the sheets were thread bare.
Stayed 2 nights in Oct 2022

10/10 Excellent

Delene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Visit
Room was clean and cleaned during our 2 night stay. Stayed here before and will stay here again.
Stayed 2 nights in Oct 2022

10/10 Excellent

Jesse

Stayed 1 night in Sep 2022

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room!
There one night for a family trip. Room was clean, bed was very comfortable, very quite and the staff was very nice. Will definitely stay again and recommend to others.
Stayed 1 night in Sep 2022

2/10 Terrible

Levi

Stayed 1 night in Sep 2022

2/10 Terrible

Josh

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This place is filthy. The mattress was torn, had nasty yellow stains, and even had mold on it! Had to get a mattress from another room just to make it try the night. When I told the manager he just said oh so very sorry and gave me a 10$ discount. The rooms AC barley worked. Had to get a fan to plug in just to make it bearable. The safety lock on the door was broke and the bathtub was rusty and would probably need a tetanus shot if you used it. The wall paper in the halls is falling off And the carpet make you apologize to your shoes for wearing them on it. Save yourself and never stay here
Stayed 1 night in Sep 2022

2/10 Terrible

Charity

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Veronica

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for quick trip
Stayed 1 night good price for a night or two. Friendly front desk
Stayed 1 night in Aug 2022

8/10 Good

Rosena, Palestine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice older hotel. The room was clean and comfortable. The stairs leading to the second floor were not very clean though. There wasn’t any breakfast available, but the complimentary coffee was great. The only real complaint I have is that there was no charging station for my cell phone. In all, it was a nice stay at a great price.
Stayed 1 night in Aug 2022

8/10 Good

Deborah

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Donna

Travelled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

Julia

This town.
Stayed 1 night in Aug 2022

4/10 Poor

Jacklin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My bathroom was dirty, hair in the toilet. I could hear the people next to me, could hear people going in and out of rooms. Some TV remote buttons didn’t work and I saw a roach!!! No elevators and the stairwell was not clean. Gave me an icky feeling especially the bathroom. I hate this type review but thought you should know my experience
Stayed 2 nights in Aug 2022

10/10 Excellent

Britney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing customer service. Great rooms.
Great hotel. The customer service was amazing as always. I needed a disability room for my daughter and they were so patient with my family's needs. I definitely recommend the Regal hotel if you are in Carthage, TX.
Stayed 2 nights in Jul 2022

10/10 Excellent

Clifton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Linda

Travelled with partner
Disliked: Staff & service, property conditions & facilities
MOLD!!
Stayed 1 night in Jul 2022

4/10 Poor

Staci

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly, and the hotel looked good at first look. Our room was newly remodeled EXCEPT the bathroom, and it was gross. even if they replaced the caulk in the tub/shower and the light fixture it would have been ok. I felt dirty walking in the bathroom and I wasn't stepping into the mildewy shower. The outdoor pool was also pretty gross looking, you couldn't see the bottom of the 3 ft area.
Stayed 1 night in Jul 2022

10/10 Excellent

Aliethia, Midland

Stayed 1 night in Jun 2022

10/10 Excellent

Phyllis

Travelled with family
Very good
Stayed 1 night in Jun 2022

10/10 Excellent

Penny

Stayed 3 nights in Jun 2022

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
When we arrived we were on a 2nd floor room, and we didnt realize there were no elevators‐ no biggie; we adjusted. Got to the room, keys didnt work. Trudged back down to let them know. Worker gave new keys, no apology, and said don't place near cellular phone (we hadn't), and I said okay and left with a smile. Got to the room and set our things out. Found dirty socks in the room and a dirty washcloth in the bathroom. Called down, and he said come back down and ill give new room. Switched rooms. 1st person to use restroom about half hour after getting settled, and toilet wouldnt flush at all. No water was going to the tank or anything. Then we turned on water in the tub, toilet started running, so we flushed. It stopped normally. Later, we heard something and looked in bathroom, it was flooded. Called down, switched rooms again, still no apology at all. The last room was still not great, and there was a dead bug in the bathroom, but we slept and left first thing in the morning. Upon checkout they same guy was working but no one at the desk. He came a couple minutes after I was standing there and I let him know we were checking out. No smile, no "how was your stay" or "have a good day", or anything. He just took the keycards and turned away. I definitely do not recommend this hotel.
Stayed 1 night in Jun 2022

2/10 Terrible

Derick

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stains on bed and couch. 4ft strip of wallpaper ripped hanging. cars with bullet holes in the parking lot. Disgusting.
Stayed 1 night in May 2022

10/10 Excellent

Delene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reunion trip
Room was perfect, very spacious, comfortable beds, clean! Definitely will stay here again!!
Stayed 2 nights in May 2022

8/10 Good

Brandie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022