Front of property – evening/night
Check availability

Reviews of Ramada Encore by Wyndham Belconnen Canberra

4 out of 5
Ramada Encore by Wyndham Belconnen Canberra
110 Benjamin Way, Belconnen, ACT

Reviews

7.8

Good

Rating 10 - Excellent. 312 out of 1004 reviews" "
Rating 8 - Good. 410 out of 1004 reviews" "
Rating 6 - Okay. 184 out of 1004 reviews" "
Rating 4 - Poor. 63 out of 1004 reviews" "
Rating 2 - Terrible. 35 out of 1004 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Travelled with partner
Liked: Cleanliness
Construction works next door, starting at 7am daily
Stayed 5 nights in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it all
Stayed 1 night in May 2024

8/10 Good

Masood

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit more refreshments would be great!
Stayed 2 nights in May 2024
Response from Guest Services on 12 May 2024
We're absolutely delighted to know that your stay with us was above and beyond what you anticipated. Our team strives to provide exceptional service, and we're thrilled that you enjoyed your stay. Your feedback fuels our dedication to creating exceptional experiences for our guests. We can't wait to host you again.

6/10 Okay

Richard

Travelled with group
Liked: Cleanliness, staff & service
Room was very cramped. Shower curtain did not contain water in the shower area so the floor outside the shower did not stay dry. Car parking was too far from the room.
Stayed 1 night in May 2024
Response from Guest Services on 12 May 2024
We deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.

8/10 Good

Daniel

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff great , maintenance are poorly done walls in hall way and rooms are dirty, curtains are dirty and shower go hot and cold not nice to burn with or water
Stayed 1 night in May 2024
Response from Guest Services on 12 May 2024
We deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.

8/10 Good

Kuldip, CAIRNS NORTH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from Guest Services on 5 May 2024
We're absolutely delighted to know that your stay with us was above and beyond what you anticipated. Our team strives to provide exceptional service, and we're thrilled that you enjoyed your stay. Your feedback fuels our dedication to creating exceptional experiences for our guests. We can't wait to host you again.Ramada Encore

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Guest Services on 5 May 2024
We're absolutely delighted to know that your stay with us was above and beyond what you anticipated. Our team strives to provide exceptional service, and we're thrilled that you enjoyed your stay. Your feedback fuels our dedication to creating exceptional experiences for our guests. We can't wait to host you again.Ramada Encore

8/10 Good

Roy

Travelled with partner
Liked: Staff & service, property conditions & facilities
We enjoyed our stay with the exception of excess noise from jackhammer noise from adjacent building site and the meals delivered for room service were terrible.
Stayed 1 night in Apr 2024
Response from NEHA on 22 Apr 2024
Thanks for choosing us. We deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. Many Thanks GUEST SERVICES

10/10 Excellent

Md Tanveerul

Stayed 1 night in Apr 2024
Response from Guest Services on 12 May 2024
We're absolutely delighted to know that your stay with us was above and beyond what you anticipated. Our team strives to provide exceptional service, and we're thrilled that you enjoyed your stay. Your feedback fuels our dedication to creating exceptional experiences for our guests. We can't wait to host you again.

6/10 Okay

Adam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel was fine but was advertised on Expedia that bar and other facilities were available. The restaurant was closed as was the bar. Expedia let us down on this one with out of date information.
Stayed 1 night in Apr 2024
Response from RAMADA TEAM on 13 Apr 2024
Dear Guest, Thank you for choosing us. We appreciate your feedback and try to get in touch with the Expedia for the same. ThanksRAMADA TEAM

6/10 Okay

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 10 Apr 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your rating and Look forward to welcoming you back on your next visitKind RegardsGuest Services

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and tidy and comfortable and close
Stayed 1 night in Apr 2024
Response from Ramada team on 8 Apr 2024
Thank you for staying with us and sharing feedback.

10/10 Excellent

Rosemary

Travelled with family
Did not receive a text to access the locked box and had to phone and disturb so done for Iate access
Stayed 2 nights in Mar 2024
Response from Guest Services on 7 Apr 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your rating and Look forward to welcoming you back on your next visitKind RegardsGuest Services

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel could not have been much better for the price. We had a good night sleep.
Stayed 1 night in Mar 2024
Response from Guest Services on 30 Mar 2024
Thank you for choosing to stay at Ramada Encore.We appreciate your Feedback and Look forward to welcoming you back on your next visitKind Regards Guest Services

8/10 Good

gavin, GRANDE PRAIRIE

Liked: Cleanliness, staff & service
Disliked: Amenities
Just an old property with no love ! Although bed was good as was shower and the internet was worse than dial up ! Just don’t over pay !
Stayed 1 night in Mar 2024
Response from Guest Services on 30 Mar 2024
Thank you for choosing to stay at Ramada Encore.We appreciate your Feedback and Look forward to welcoming you back on your next visitKind Regards Guest Services

6/10 Okay

Ching Woo

Travelled with partner
Liked: Staff & service
Staff was excellent and courteous and patient. but construction at the next building was very noisy and started very early at 7am making sleep impossible then.
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your rating and Look forward to welcoming you back on your next visitKind RegardsGuest Services

2/10 Terrible

Gina

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
a lot of noise, no food, no internet and I didn't feel safe at all
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
We deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.Guest Services

10/10 Excellent

niket

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious room, bathroom. Ample parking and that to free. Convenient location.
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Thank you for choosing Ramada Encore Canberra. We are thrilled to hear that you enjoyed your stay. Our team pride themselves on creating memorable experiences for our guests and we appreciate you taking the time to provide your feedback. We hope to see you again soon!Guest Services

10/10 Excellent

chanthaly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice & polite.
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
Thank you for choosing Ramada Encore Belconnen. We are thrilled to hear that you enjoyed your stay. Our team pride themselves on creating memorable experiences for our guests and we appreciate you taking the time to provide your feedback. We hope to see you again soon!Many thanks and kind regards,Guest Services

4/10 Poor

Cirenia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We had to call in advance for having two single beds in one room instead of a double bed. We thought this was already stated when we booked.
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
We deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.Many thanks,Guest Services

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic accommodation for budget price-good for overnight stay
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
Thank you for choosing Ramada Encore Belconnen. We are thrilled to hear that you enjoyed your stay. Our team pride themselves on creating memorable experiences for our guests and we appreciate you taking the time to provide your feedback. We hope to see you again soon!Many thanks and kind regards,Guest Services

10/10 Excellent

man ying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 17 Mar 2024
Thank you for choosing Ramada Encore Belconnen. We are thrilled to hear that you enjoyed your stay. Our team pride themselves on creating memorable experiences for our guests and we appreciate you taking the time to provide your feedback. We hope to see you again soon!Many thanks and kind regards,Guest Services

6/10 Okay

Andrew

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
A bit tired and poorly maintained with a few broken or loose fittings etc. Noisy hot water system (knocking pipes when first turned on) and wildly varying temperatures while showering.
Stayed 2 nights in Feb 2024
Response from Guest Services on 27 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice but they need to fix the bathroom which has water coming through the floor. It can be dangerous to slip
Stayed 4 nights in Feb 2024
Response from Guest Services on 25 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Tupp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on 25 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as quiet as I'd like.
Hotel was comfortable enough. The noise at the front of the building was not as quiet as the rear. The sound insulation between rooms was not great.
Stayed 2 nights in Feb 2024
Response from Guest Services on 25 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and courteous. Location ideal.
Stayed 3 nights in Feb 2024
Response from Guest Services on 25 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

Rudmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed with what you get for money. Well done
Stayed 1 night in Feb 2024
Response from Guest Services on 19 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for our trip. Excellent shopping facilities, local lake parkland and easy access to all Canberra has to offer. The spacious unit had excellent appointments. Highly recommended!
Stayed 3 nights in Feb 2024
Response from Guest Services on 15 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

6/10 Okay

Scott

Disliked: Property conditions & facilities
Restaurant and Bar hasn’t opened since Christmas, wasn’t advised before booking, first advised at check in when opening times were queried. Had to be moved from my first room due unserviceable toilet. Second room smelled musty with shower water temperature constantly changing requiring adjustment.
Stayed 2 nights in Feb 2024
Response from Guest Services on 15 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

4/10 Poor

Kiran

Disliked: Cleanliness, staff & service
Tv not working Cleaner did not come later to clean Shower was alternating with boiling water and cold water could not take a decent shower
Stayed 2 nights in Feb 2024
Response from Guest Services on 15 Feb 2024
We deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.Many thanks,Guest Services

4/10 Poor

Anton

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower was dirty and the hot water kept running out at 8am on a Sunday. The eatery was listed as open when i made my reservation and was not operational when i checked in.
Stayed 1 night in Feb 2024
Response from Guest Services on 15 Feb 2024
We deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.Many thanks,Guest Services

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities, value and location for our purposes.
Stayed 1 night in Feb 2024
Response from Guest Services on 15 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Halina

Stayed 2 nights in Feb 2024
Response from Guest Services on 15 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As this was a late booking for business purposes I was very happy with the service and facilities at this hotel. I would book again
Stayed 1 night in Feb 2024
Response from Guest Services on 8 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

6/10 Okay

Suzanne

Business traveller
Disliked: Property conditions & facilities
Gym closed and restaurant and bar closed.
Response from Guest Services on 8 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip
Room was fine and on ground floor as requested but some of the television channels did not work properly and the fridge had a very loud humming noise when it kicked in which was disconcerting. Other than those 2 things the room was ok
Stayed 1 night in Feb 2024
Response from Guest Services on 6 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

Reno

Stayed 1 night in Jan 2024
Response from Guest Services on 25 Mar 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your rating and Look forward to welcoming you back on your next visitKind RegardsGuest Services

8/10 Good

Conrad

Stayed 2 nights in Feb 2024
Response from Guest Services on 6 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

2/10 Terrible

Eded

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Old and run down, dirty - more so a 2 star than 4, pictures online deceiving
Stayed 1 night in Jan 2024
Response from Guest Services on 6 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

4/10 Poor

Suzanne

Disliked: Staff & service, property conditions & facilities, room comfort
NEVER AGAIN
Checked in early as we were heading out for the day. Room not ready but that was OK. Returned later to pick up the key and the guy at reception had very bad body odour. No excuse for that in an air conditioned area...he either hadn't washed his clothes for several days or hadn't showered for the same period....he stunk!!! Also the place had grass growing outside on the footpath over knee deep and internally it's been left to slowly rot. We actually booked a queen room but the bed was more like a double...have stayed here many, many times but this will be the last. I also think the place may have been sold off so that could be the reason for the disrepair.
Stayed 1 night in Jan 2024
Response from Guest Services on 1 Feb 2024
Hi SuzanneWe deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.Many thanks,Guest Services

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was all that we were expecting. Nothing flash, just a room as we required for an overnight stay.
Stayed 1 night in Jan 2024
Response from Guest Services on 30 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

6/10 Okay

Glenn

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Decor was outdated and not that great. Toilet cistern constantly leaked, ripped carpet in bedroom. Fridge cupboard area stunk. Not thoroughly cleaned each day we stayed for 5 nights booked and paid for 2 rooms. No food facilities only vending machines. Main door to our rooms form carpark would not lock and bottom damaged.
Stayed 5 nights in Jan 2024
Response from Guest Services on 30 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Keng

Liked: Cleanliness, staff & service
More like a motel
Stayed 2 nights in Jan 2024
Response from Guest Services on 30 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

6/10 Okay

Tim

Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms were a good size but need some maintenance & room service need to check soaps, number of mugs etc more frequently. Suggest that taps in the shower be marked more prominently than at present.
Stayed 2 nights in Jan 2024
Response from Guest Services on 28 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location but rooms dated
Hotel probably needs more upgrading and maintenance. Our air conditioner was leaking and room not probably would require some minor works. Location is convenient but would be great if hotel had more maintenance done
Stayed 4 nights in Jan 2024
Response from Guest Services on 28 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

4/10 Poor

Monica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was smelly, soap dispenser was empty.
Stayed 1 night in Jan 2024
Response from Guest Services on 28 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money. 5 minutes from major shopping centre Safe secure parking. Nothing to fault
Stayed 2 nights in Jan 2024
Response from Guest Services on 24 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 20 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

4/10 Poor

Vanessa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very run down and needs updating. It had a very strange vibe. Upon arrival the toilet had toilet paper and hair all in it. Beds were comfortable, but I would not recommend this hotel to anyone.
Response from Guest Services on 20 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services