Suite, 2 Queen Beds, Non Smoking, Kitchen | Private kitchen | Fridge, microwave, coffee/tea maker, paper towels
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Reviews of Best Western Desert Inn

2.5 out of 5
Best Western Desert Inn
133 North Canyon Street, West Yellowstone, MT

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 1002 reviews" "
Rating 8 - Good. 338 out of 1002 reviews" "
Rating 6 - Okay. 73 out of 1002 reviews" "
Rating 4 - Poor. 22 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great.
Stayed 4 nights in May 2024
Response from Marlene, GM on 9 May 2024
Thank you for staying with us and for taking the time to leave a review. We hope you enjoyed your stay.

6/10 Okay

Kayla, seattle

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Marlene, GM on 9 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Each room does have blackout curtains. They are located right behind the sheer curtains. A call to the front desk would have resolved the issue. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and very clean. Very close to many dining option.
Stayed 1 night in Apr 2024
Response from Marlene, GM on 30 Apr 2024
Thank you for staying with us and for taking the time to leave a review. We really appreciate your business.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marlene, GM on 25 Apr 2024
Thank you so much for staying with us and taking the time to leave a rating! We hope you enjoyed your time in Yellowstone.

6/10 Okay

Melissa

Travelled with family
The cutlery from the kitchenette not complete and not sound proof because people from the room talks very loud Im trying to phone reception so that they can deal with it but I have to go down it's almost 10pm and the people next door is very loud so I have to inform reception of they can deal.with it which they did actually
Stayed 2 nights in Apr 2024
Response from Marlene, GM on 22 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

LUC

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 15 nights in Feb 2024
Response from Marlene, GM on 12 Mar 2024
Thank you for staying with us and for taking the time to leave a review. We really appreciate your business.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. Confortable beds and friendly staff.
Stayed 2 nights in Dec 2023
Response from Marlene, GM on 4 Jan 2024
Thank you for staying with us and for taking the time to leave a review! We really appreciate your business.

10/10 Excellent

John, Salt Lake City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful, went above and beyond
Stayed 1 night in Dec 2023
Response from Marlene, GM on 20 Dec 2023
Thank you for staying with us and for taking the time to leave a review! We really appreciate your business.

10/10 Excellent

Irma, Laredo

Stayed 1 night in Dec 2023
Response from Marlene, GM on 4 Jan 2024
Thank you for staying with us and for taking the time to leave a rating! We really appreciate your business.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful couples getaway!
Stayed 3 nights in Nov 2023
Response from Marlene, GM on 20 Dec 2023
Thank you for staying with us and for taking the time to leave a review! We really appreciate your business.

10/10 Excellent

John, Salt Lake City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly helpful, sweet, and caring!
Stayed 1 night in Dec 2023
Response from Marlene, GM on 20 Dec 2023
Thank you for staying with us and for taking the time to leave a review! We really appreciate your business.

10/10 Excellent

Karla

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
This property was well kept and the room was exceptionally spotless. Comfortable bed, sitting area. Hot tub was fresh, towels available for use.
Stayed 2 nights in Nov 2023
Response from Marlene, GM on 27 Nov 2023
Thank you for staying with us and for taking the time to leave a 5-star rating! We are happy you enjoyed your stay with us.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marlene, GM on 14 Nov 2023
Thank you for staying with us and for taking the time to leave a rating! We really appreciate your business.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marlene, GM on 8 Nov 2023
Thank you for staying with us and for taking the time to leave a rating! We really appreciate your business.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we love the hotel and great breakfast. The only thing we didn’t like was it was really noisy. We joked that they moved a herd of buffalo into the hotel on the floor above us. I will stay at the hotel again but not on the ground floor.
Stayed 1 night in Oct 2023
Response from Marlene, GM on 27 Oct 2023
Thank you for staying with us and for taking the time to leave a review! We really appreciate your business.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great place to stay for Yellowstone NP visit. Centrally located to walk to restaurants and shops. Breakfasts were wonderful too!
Stayed 4 nights in Oct 2023
Response from Marlene, GM on 24 Oct 2023
Thank you so much for staying with us and taking the time to leave a review! We hope you enjoyed your time in Yellowstone.

8/10 Good

Noreen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.
Stayed 2 nights in Oct 2023
Response from Marlene, GM on 24 Oct 2023
Thank you for staying with us and for taking the time to leave a review! We really appreciate your business.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Oct 2023
Response from Marlene, GM on 24 Oct 2023
Thank you for staying with us and for taking the time to leave a 5-star rating! We are happy you enjoyed your stay with us.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy, clean, quiet, good breakfast, good dining options close by. Would stay again!
Stayed 1 night in Oct 2023
Response from Marlene, GM on 24 Oct 2023
Thank you so much for staying with us and taking the time to leave a review! We hope you enjoyed your time in Yellowstone.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
It worked for our needs
Stayed 1 night in Oct 2023
Response from Marlene, GM on 24 Oct 2023
Thank you for staying with us and for taking the time to leave a review! We really appreciate your business.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and breakfast.
Stayed 2 nights in Oct 2023
Response from Marlene, GM on 17 Oct 2023
Thank you so much for staying with us and taking the time to leave a review! We hope you enjoyed your time in Yellowstone.

4/10 Poor

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were several issues with this hotel. First I could not use my Roku because i was told that there computer people said that the tv's were older and the Direct tv had no guide to see what was on. The other problem was you could not block out that lights in the parking lot because there was no curtains other than a very thin white curtin that blocked no light. I will never use a Best Western ever again.
Stayed 4 nights in Oct 2023
Response from Marlene, GM on 16 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Each room does have blackout curtains. They are located right behind the sheer curtains. A call to the front desk would have resolved the issue. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Priscilla

Stayed 1 night in Oct 2023
Response from Marlene, GM on 17 Oct 2023
Thank you for staying with us and for taking the time to leave a rating! We really appreciate your business.

8/10 Good

Carolina

Stayed 1 night in Oct 2023
Response from Marlene, GM on 13 Oct 2023
Thank you for staying with us and for taking the time to leave a rating! We really appreciate your business.

8/10 Good

Gay

Stayed 2 nights in Sep 2023
Response from Marlene, GM on 31 Oct 2023
Thank you for staying with us and for taking the time to leave a rating! We really appreciate your business.

10/10 Excellent

steven

Stayed 5 nights in Oct 2023
Response from Marlene, GM on 31 Oct 2023
Thank you for staying with us and for taking the time to leave a 5-star rating! We are happy you enjoyed your stay with us.

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Marlene, GM on 13 Oct 2023
Thank you for staying with us and for taking the time to leave a 5-star rating! We are happy you enjoyed your stay with us.

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Marlene, GM on 10 Oct 2023
Thank you for staying with us and for taking the time to leave a rating! We are happy you enjoyed your stay with us.

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is very conveniently located close to the West Entrance of Yellowstone National Park. Great service from the front staff, made a great suggestion of getting up early to avoid line up at the gate. It worked. What a breakfast, so many options at this place. Highly recommended.
Response from Marlene, GM on 10 Oct 2023
Thank you so much for staying with us and taking the time to leave a review! We hope you enjoyed your time in Yellowstone.

8/10 Good

Marsha Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that property was centrally located and we could walk to restaurants and shopping. Breakfast had many choices but coffee needs some work.
Stayed 3 nights in Oct 2023
Response from Marlene, GM on 10 Oct 2023
Thank you for staying with us and for taking the time to leave a review! We really appreciate your business.

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Enough
Breakfast was amazing, the young lady that checked us in was fantastic, overall the cost was too much for an older outdated room but you are paying for location so it is what it is!
Stayed 1 night in Oct 2023
Response from Marlene, GM on 10 Oct 2023
Thank you so much for staying with us and taking the time to leave a review! We hope you enjoyed your time in Yellowstone.

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly.
Stayed 2 nights in Sep 2023
Response from Marlene, GM on 10 Oct 2023
Thank you for staying with us and for taking the time to leave a review! We really appreciate your business.

10/10 Excellent

Andrey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at reasonable pricing close to yellowstone entrance!
Stayed 2 nights in Sep 2023
Response from Marlene, GM on 5 Oct 2023
Thank you so much for staying with us and taking the time to leave a review! We hope you enjoyed your time in Yellowstone.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing is great!
Stayed 1 night in Sep 2023
Response from Marlene, GM on 27 Sep 2023
Thank you so much for staying with us and taking the time to leave a review! We hope you enjoyed your time in Yellowstone.

10/10 Excellent

Carol Ann

Stayed 1 night in Sep 2023
Response from Marlene, GM on 11 Oct 2023
Thank you for staying with us and for taking the time to leave a rating! We really appreciate your business.

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 1 night in Sep 2023
Response from Marlene, GM on 21 Sep 2023
Thank you for staying with us and for taking the time to leave a rating! We really appreciate your business.

10/10 Excellent

sukhwinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great
Stayed 4 nights in Aug 2023
Response from Marlene, GM on 5 Sep 2023
Thank you so much for staying with us and taking the time to leave a review! We hope you enjoyed your time in Yellowstone.

10/10 Excellent

Jeanette

Stayed 1 night in Sep 2023
Response from Marlene, GM on 25 Sep 2023
Thank you for staying with us and for taking the time to leave a 5-star rating! We are happy you enjoyed your stay with us.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Marlene, GM on 30 Aug 2023
Thank you for staying with us and for taking the time to leave a 5-star rating! We are happy you enjoyed your stay with us.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff
Front desk lady was super friendly and helpful. Great customer service and clean.
Stayed 1 night in Aug 2023
Response from Marlene, GM on 23 Aug 2023
Thank you for staying with us and for taking the time to leave a review! We really appreciate your business.

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Marlene, GM on 17 Aug 2023
Thank you for staying with us and for taking the time to leave a 5-star rating! We are happy you enjoyed your stay with us.

10/10 Excellent

JINKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Marlene, GM on 14 Aug 2023
Thank you for staying with us and for taking the time to leave a 5-star rating! We are happy you enjoyed your stay with us.

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Breakfast was poor. Everything out of a machine, coffee was weak, eggs weird texture. Everyone who worked there looked miserable.
Stayed 3 nights in Jul 2023
Response from Marlene, GM on 8 Aug 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Marlene, GM on 4 Aug 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Marlene, GM on 28 Jul 2023
Thank you for staying with us and for taking the time to leave a rating! We are happy you enjoyed your stay with us.

10/10 Excellent

Melissa Anne

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the small town feel, but there were many things to do and restaurants to choose from!
Stayed 5 nights in Jul 2023
Response from Marlene, GM on 28 Jul 2023
Thank you for staying with us and for taking the time to leave a review! We really appreciate your business.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Great morning buffet options. Very clean and will definitely come back. I’m quite picky with hotels and this did well!
Stayed 3 nights in Jul 2023
Response from Marlene, GM on 26 Jul 2023
Thank you so much for staying with us and taking the time to leave a review! We hope you enjoyed your time in Yellowstone.

10/10 Excellent

Lanaya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here during our first ever trip to Yellowstone! Our room was nice though it was annoying how incredibly small the bathroom was. Staff was helpful and nice. Breakfast was awesome and yummy, lots to choose from. Walking distance to to all the downtown shops was great, will stay here again next time we are in the area!
Response from Marlene, GM on 21 Jul 2023
Thank you so much for taking the time to leave a review! We hope you enjoyed your stay with us.

10/10 Excellent

Ankur

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is exceptional and friendly. Property is clean and I would definitely stay there again.
Stayed 5 nights in Jul 2023
Response from Marlene, GM on 20 Jul 2023
Thank you for staying with us and for taking the time to leave a review! We really appreciate your business.

10/10 Excellent

Shannon

Stayed 1 night in Jul 2023
Response from Marlene, GM on 7 Aug 2023
Thank you for the five star rating! We hope you enjoyed your time in Yellowstone!