Dear Mr. Lee, Thanks for your review. We would like to sincerely apologize for you experience didn’t match your expectations at Artmio Hotel Apartment. Perhaps our hotel is a long-term hotel apartment model causing your inconvenience. Given the inconvenience experience you had here at the Artmio Hotel Apartment, we would like to offer you business vouchers to use our service for your next stay. We hope that your next stay with us will better meet our standard of excellence. I look forward in hearing from you and looking forward to welcome you at Artmio Hotel Apartment.