Business centre
Check availability

Reviews of Days Inn and Suites by Wyndham St. Louis/Westport Plaza

2.5 out of 5
Days Inn and Suites by Wyndham St. Louis/Westport Plaza
1970 Craig Rd, Maryland Heights, MO

Reviews

4.8
Rating 10 - Excellent. 128 out of 1005 reviews" "
Rating 8 - Good. 109 out of 1005 reviews" "
Rating 6 - Okay. 149 out of 1005 reviews" "
Rating 4 - Poor. 195 out of 1005 reviews" "
Rating 2 - Terrible. 424 out of 1005 reviews" "

4.4/10

Cleanliness

6.2/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Laurel

Liked: Staff & service
Disliked: Cleanliness
Upon walking into the foyer before the lobby, i was greeted with the strong scent of marijuana. The halls smelled like it as well. The room I got, the door didn’t completely seal for, so i could see light through it to the hall. The curtains wouldn’t completely close unfortunately. And the real kicker is that the bathroom smelled strongly of cigarette smoke. By the time I had left my asthma was getting progressively worse. I wouldn’t recommend staying here, especially if you’re sensitive to smoke. Pay the extra money and stay somewhere nicer.
Stayed 2 nights in May 2024

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was roach infested horrible experience
Stayed 1 night in May 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Jean

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Tsuiling

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super dirty and old.
Stayed 4 nights in Apr 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Marietta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had no smoke decector, ceiling fan in bathroom cover falling off, carpet ripped, tiles broken, holes in bedding, general disrepair of both inside and outsid
Stayed 2 nights in Apr 2024

6/10 Okay

Lisa

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed in a room that is badly in need of updating and repair. Everything felt dirty, like it hadn't been deep cleaned in quite some time. Also, the whole hall smelled very strongly of Indian food.
Stayed 1 night in Apr 2024

2/10 Terrible

THOMAS

Disliked: Cleanliness, amenities, property conditions & facilities
Wires hanging from ceilings where smoke detectors were missing. couch cushions were unmatched. Entire room needs a remodel/update. Side security door card reader did not work so door was left unlocked at all times. Had a 5 night reservation but left after 2 by finding accommodations elsewhere. THIS HOTEL ROOM 301 WAS UNFIT FOR USE! UNSAFE DUE TO SECURITY DOOR NOT BEING SECURED!
Stayed 8 nights in Apr 2024

2/10 Terrible

Christopher

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady in the day time was rude and she was not very accommodating I will never go back here again. No tv channels just sound no picture. The worst stay I have ever had and I travel 10 months out of the year and stay at a lot of hotels and this was the worst. This is the first time I have ever left a review.
Stayed 5 nights in Apr 2024

2/10 Terrible

Barbara

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we were assigned smelled like cigarettes, they moved us to another room, it had a nasty rusty looked liked dried blood stain in the tub, the latch on our door barely mounted. Looked like the door had been kicked in at some point.
Stayed 1 night in May 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk person was very nice to us.
Stayed 1 night in Apr 2024

4/10 Poor

Isaac Njimoluh

Disliked: Cleanliness, property conditions & facilities
Did not like the dirty carpet and smell.
Stayed 1 night in Apr 2024

6/10 Okay

Jessica

Disliked: Cleanliness, property conditions & facilities
Blanket and mattress pad covered in stains. Bathtub full of rust.
Stayed 1 night in Apr 2024

6/10 Okay

Chris

Disliked: Staff & service
Breakfast very sparse, did not partake. Was looking forward to it. Door to parking lot did not lock, anyone could have just walked in without key access.
Stayed 3 nights in Apr 2024

4/10 Poor

Patricia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Doug

Stayed 1 night in Apr 2024

10/10 Excellent

marcie

Stayed 2 nights in Apr 2024

10/10 Excellent

marcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Apr 2024

4/10 Poor

Michelle

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Deban

Stayed 1 night in Apr 2024

2/10 Terrible

Deavine

Stayed 1 night in Apr 2024

2/10 Terrible

Gerald

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I have photos of dirty windows; dirty carpet with something sticky on it; broken drawers; handle not attached to drawer; curtain dettached from rod; dirty mircowave. dirt on walls; broken door safety latch; dirty bathroom mirror; dirty grout in bathroom.
Stayed 1 night in Apr 2024

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Worn carpet, worn blankets, stairwells smelled like smoke. We slept fine and it served its purpose.
Stayed 1 night in Apr 2024

2/10 Terrible

Bethany

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was absolutely disgusting. My family and I did not feel clean or safe trying to stay there. We are from out of town for a family emergency and this was a last minute booking and we will never stay there again.the whole building smelled of soured food and mold. We did not even stay the full night because of how dirty and unsafe the location was.
Stayed 1 night in Apr 2024

2/10 Terrible

Luke

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Vicente

Travelled with partner
Liked: Staff & service
.
Stayed 1 night in Apr 2024

2/10 Terrible

Pat

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this hotel at all costs. Room was filthy and reeked of stale cigarette smoke. Sheets were stained and threadbare. Bathroom was disgusting and moldy. Hallways were dark and unsafe.
Stayed 1 night in Apr 2024

2/10 Terrible

Gregory

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty. Room was dirty on checkin. Paid extra for a suite and kitchen was horrible. Hair in shower. Just overall terrible condition. Will not be back.

4/10 Poor

Cailyn

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We just didn’t feel that safe staying there, there was no safe even though it said there would be one, and it didn’t feel very clean. Plus the smoke detector was missing, the lights kept flickering, there were stains all over the carpets and chairs, and we couldn’t get the balcony door open most of the time
Stayed 2 nights in Apr 2024

2/10 Terrible

Haley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Jackie

Stayed 1 night in Mar 2024

2/10 Terrible

Melissa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nasty. It is unsafe to stay in
Stayed 1 night in Mar 2024

2/10 Terrible

Tazia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed had stains . It was mold in the bathroom the whole facility smelled like smoke. I see dead roaches . The list goes on

2/10 Terrible

paris

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very scary
Stayed 2 nights in Mar 2024

4/10 Poor

Josephine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a very grave error in judgement. You, gentle reader, are already a great deal wiser than me just by getting this far. Read the other reviews. And know they were generous. There were holes in the walls of the bedroom walls, ripped and peeling wallpaper and mold in the bathrooms. It appeared someone ripped the lighting sconces off the wall and while the beds were made, I really don't want to think to much about them. The room was a sweltering 90 degrees when we got in. (It was 50 degrees outside) Luckily I had a balcony room, and was able to open the window to let in some air. The carpets were disgusting, and I wouldn't walk around without shoes on. My daughter, who I was traveling with, dubbed in the "Murder Hotel" and I gotta admit the random dark section of the hotel hallway when the lightbulb had burnt out was pretty creepy. When we left the hotel we were walking behind a member of their staff. We watched as he spat out a loogie onto the carpeted hotel hallway.... what I'm trying to say here, is run.

4/10 Poor

DAMIEN

Disliked: Cleanliness, staff & service
It was ok very disappointed
Stayed 1 night in Mar 2024

6/10 Okay

Teresa

Business traveller
Disliked: Cleanliness, property conditions & facilities
The hotel was typically quiet on the weekday. The weekend was loud. Nothing the hotel staff could do about that. There's mold in my bathroom. Roaches. Look of the building was dated, dark, and uncared for. I was told that because I prepaid, I had no choice but to except the conditions and pay more if I moved. Don't know if I'll use this site again or the hotel.
Stayed 4 nights in Mar 2024

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend my room was dirty found pop tops on the floor and hair on the toilet if I wasn’t so exhausted with my 3 children after a 10 hour drive I would of went to another hotel
Stayed 1 night in Mar 2024
Response from MK on 20 Mar 2024
Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are sorry for any inconvenience caused.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from MK on 20 Mar 2024
We are sorry for any inconvenience caused.

4/10 Poor

Gabrielle

Travelled with partner
Disliked: Property conditions & facilities
We got there late, were told that we should drive around back. Our keycard didn’t work on the outside door that was nearest our room number. We went back and were told to try the other door back there, since it’s not locked. Breakfast had few options. You can make a waffle, have a granola bar and a yogurt. Our key card didn’t work the second day. We had to go fix it. Don’t get in the elevators. They reeked of who knows what. Sheets had cigarettes holes in them. This property is way past its prime, but is really cheap if you are just looking for a place to rest your head.
Stayed 2 nights in Mar 2024
Response from MK on 20 Mar 2024
Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are sorry any inconvenience caused.

2/10 Terrible

Bryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MK on 13 Mar 2024
Your feedback is really important to us. Our applogies for any inconvenience caused during your stay at Days Inn and Suites

2/10 Terrible

Jamie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Has a roach problem and couldn't sleep comfortably such a waste
Stayed 1 night in Mar 2024
Response from MK on 11 Mar 2024
Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are very sorry that you had such a negative experience while staying at our hotel.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MK on 11 Mar 2024
Thank you for your review. This is the kind of experience we want our guests to have. Apologies for any inconvenience caused during your stay.

6/10 Okay

Jacinda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Theres multiple entrances around the sides and back of the building that don’t lock so anyone can come into the hotel at anytime without going past the front desk which I didn’t like, definitely a safety concern. The room was okay for the price. It would be nice if there wasn’t so much damage to the walls and furniture, as well as a lot of staining on the floor. The staff was always there if you needed anything and they were friendly which was nice.
Stayed 1 night in Mar 2024
Response from MK on 11 Mar 2024
Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are very sorry that you had such a negative experience while staying at our hotel.

8/10 Good

Heather

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was fine . A bit run down and defiantly needs updated. But it was fine .
Stayed 2 nights in Mar 2024
Response from MK on 11 Mar 2024
Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are very sorry for inconvenience caused while staying at our hotel.

8/10 Good

Kaitlyn

Stayed 2 nights in Mar 2024

2/10 Terrible

Cymone

Disliked: Cleanliness, staff & service, property conditions & facilities
When i arrived the property looked deserted. No lights, no cars, no anything. They took money out of my account amd when i called the nexr day everyone had bad attitudes. I called this mor3to speak to the manager and aomeone needs to.pit her in a customer service class
Stayed 3 nights in Mar 2024
Response from MK on 5 Mar 2024
After investigation, we discovered that you did not come into the property to discuss the issue with anybody. You made a decision based on your assumption. It is your responsibility to notify the property 24 hours before arrival if there is any change of plan, not the day after. Please reflect on your reservation where all the hotel and Expedia booking terms and conditions are outlined before making any negative remark about anyone. However, the refund was processed the very day you made a call to the property. We do apologize for any inconvenience caused on behalf of the hotel.