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Reviews of Bent Street Motor Inn

3 out of 5
Bent Street Motor Inn
62 Bent Street, South Grafton, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 121 reviews" "
Rating 8 - Good. 47 out of 121 reviews" "
Rating 6 - Okay. 17 out of 121 reviews" "
Rating 4 - Poor. 6 out of 121 reviews" "
Rating 2 - Terrible. 3 out of 121 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

John

Disliked: Property conditions & facilities
.
Stayed 1 night in Feb 2024

6/10 Okay

Giancarlo

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Bridgitte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable, but didn’t like having to walk up stairs from car to room.
Stayed 1 night in Nov 2023

8/10 Good

Marcus

Stayed 1 night in Oct 2023

8/10 Good

Carol

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Parking underneath (in case of flooding) than steps. If can’t use steps had to go to front of main building to get onto walkway
Stayed 1 night in Oct 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
simple and effective
Stayed 1 night in Oct 2023

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic accommodation at reasonable price
Well situated, friendly owner gave great information regarding places to dine. Room and bathroom very clean. Easy parking- basic accommodation at a reasonable price.
Stayed 1 night in Sep 2023

6/10 Okay

Theresa

Liked: Cleanliness, staff & service
The restaurant had closed down. I booked at this Motel because it had a restaurant advertised. They did give me the name of a place to have dinner and Breakfast.
Stayed 1 night in Jun 2023

6/10 Okay

D

Travelled with partner
Liked: Staff & service
Guy on reception was nice, rooms were fine and as you’d expect.

8/10 Good

David, New York

Liked: Cleanliness

10/10 Excellent

Amod

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Good to stay but me and my daughter felt itchy on bed had to have antihistamine. Aldo when we clearly said three person there should be at least another single bed for comfortable otherwise what is the point to have number of guest.
Stayed 1 night in Jan 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

John

Stayed 1 night in Nov 2022

8/10 Good

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how it was clean... It was an old style but it was clean.. noise was pretty normal.. okay
Stayed 2 nights in Oct 2022

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Ari

Stayed 1 night in Sep 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2022

10/10 Excellent

Terry Glover and

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
new o
Stayed 3 nights in Jun 2022

10/10 Excellent

William

Stayed 1 night in May 2022

8/10 Good

Narinder

Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Disappointed
Disappointing. , at moment there’s refurbishment being done so no breakfast and no meals at all, I had to go to Coles to get frozen meal which I microwaved it. The room was “very tired”but on plus side. It will be ok once Reno’s are finished, in meantime I think $184 is way too much for a bed
Stayed 1 night in Feb 2022
Response from Bent Street Motor Inn on 20 Feb 2022
We do apologise for your disappointment. We will take your thoughts into consideration as we continue to improve and upgrade our premises.

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Did Realise this was a two story building and restaurant was closed
Stayed 1 night in Jan 2022
Response from Bent Street Motor Inn on 9 Jan 2022
We are sorry you were disappointed with your stay. We are planning to reopen the restaurant in the near future.

4/10 Poor

Christopher

Travelled with partner
Disliked: Amenities, property conditions & facilities
The best thing I can say about this place is the bed was good. You aren't permitted to use the pool it is filthy anyway. Booked here as it has a restaurant. No not Sunday night. I have a disability. Nowhere are you advised that parking is beneath the rooms with only stair access. There is a flat access from the reception but if in a wheelchair, walking sticks, back or mobility issues you can not park and get back up the ridiculously steep driveway. If you have a physical disability this is definitely not the place for you.
Stayed 1 night in Dec 2021
Response from Bent Street Motor Inn on 20 Dec 2021
Hi Christopher, We are new owners as of last Wednesday 15th December. We thank you for your feedback and apologize for any inconvenience caused. We are developing our website and information currently to ensure our visitors are aware of our facilities. We apologize for any inconvenience caused and hope to develop the property and advertising to better suit the needs of every community group, especially those living with disability.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and clean
Very happy with room and parking
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely one of the best in grafton stays.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The bed was so comfortable I slept better than I have in ages. The food in the restaurant was delicious. I would be very happy to stay at this establishment again
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biulding OLD BANK and its location right in the main street
Stayed 1 night in Oct 2019
Response from Al on 16 Oct 2019
Hi Anonymous Thanks for your reveiw, but I think you have us mixed up with someone else. We are NOT an old bank and we are not in the main street. Cheers anyway.

4/10 Poor

Maxwell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yesteryear Motel .
Very old style motel that existed in the 70ies . Walk up to rooms . Rooms very dated and poor bedding . Not 4 ☆
Stayed 1 night in Sep 2019
Response from Al on 9 Sep 2019
Maxwell Thanks for your review, but there is something you may or may not be aware of. We have asked to have 4 star taken off any advertising but Expedia do their own rating based on amenities and it seems we can't change it at this stage. We do not claim or aspire to be officially 4 star. We simply wish to provide clean, and hospitable accommodation to our guests, and in most cases we succeed The strange thing is, the next person who stays in that same room will express how comfortable they have been. We welcome prior inspection of our Motel and if it does not suit a prospective guest, we applaud and encourage their decision to stay elsewhere.

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely service, neat and tidy rooms.
Owners were wonderful. Neat and tidy rooms, close to supermarkets and takeaway dinner.
Stayed 2 nights in Mar 2019
Response from Al on 19 Mar 2019
Thankyou. Much appreciated

8/10 Good

Geof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable, clean, close to shops, peaceful. Great personable staff
Stayed 1 night in Jan 2019

8/10 Good

Loz, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and modern easy to find on vent street near the local shopping centre short walk
Stayed 1 night in Dec 2018

8/10 Good

Patrick

Liked: Cleanliness, staff & service, room comfort
Good stay in South Grafton
Staff were friendly and welcoming. Room was clean and quiet except for some barking dogs in the distance. Wifi worked but the signal in my room was weak. All other facilities were dated but well maintained. Location was close to shops and centre of South Grafton. Dinner in the restaurant was OK. Overall it was comfortable for a one night stay.
Stayed 1 night in Sep 2018

8/10 Good

Michael

Convenient and comfortable
Convenient location. Comfortable room. Good breakfast. Friendly staff.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant was closed Room wasn’t serviced , and I wasn’t informed at all! Had to ask for clean towels Shower leaked onto floor. No plates or cutlery in the kitchenette
Stayed 2 nights in Aug 2018

2/10 Terrible

Barry

Disliked: Staff & service
Pathetic with no apology
The Bent Street Motor Inn Grafton website advertised a bar and restaurant. That's why we selected it. In fact it did, but wasn't open that night. At midnight the alarm went off (that we didn't set). In the dark we hit the snooze button. It went off again. Unable to sleep from then on, we left the Motor Inn at 2.00am. Pathetic with no apology, even after notifying the Motel.
Stayed 1 night in May 2018

10/10 Excellent

Bernadette, Seymour Vic Aust.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay with Bent Street Motor Inn was very clean, and pleasant. They couldn't do enough to make our stay there as comfortable as possible. The bathroom facilities are modern. They provided all the necessities. They even had a restaurant and room service, although the restaurant wasn't open on the only night we stayed. The design of the premises meant that all cars parked below so when leaving the next day you didn't have noisey cars or fumes outside your window. I highly recommend it to anyone travelling through Grafton.
Stayed 1 night in May 2018

4/10 Poor

JOHN

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
CLEAN BUT NOT MY CUP OF TEA
NOT SUITABLE FOR PEOPLE WITH DISABILITIES,STAIRS TO CAR TIRING.COULD NOT MAKE TOAST EXCEPT IN BATHROOM ,ALARMS TOO SENSITIVE AND WE ARE TOLD WE WOULD BE RESPONSIBLE FOR CALL OUT. NO COMFORTABLE CHAIRS TO SIT IN
Stayed 6 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accomodation
Stay here often with work, staff always friendly, room always immaculate. Food is excellent. Would highly recommend

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilities and staff really good. Was woken quite early by other guests leaving.
Stayed 1 night in Apr 2018

8/10 Good

Judy, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient quiet hotel.
Easy to find. Excellent wide car spaces. One of the few hotels in Grafton with King beds. Very comfortable room. Older style bathroom. Great little restaurant for dinner. Delightful and friendly owners.
Stayed 1 night in Dec 2017

4/10 Poor

kylie, coffs harbour

Disliked: Cleanliness, property conditions & facilities, room comfort
$150 a night
We paid $150 a night the bed was 100 years old, could feel every spring, 1 coffee satchel, 3 sugar satchels that were hard... shower leaked everywhere the whole bathroom was soaked and the air con didn’t work properly... disappointed that we paid that much... I’ve stayed in a few places in Grafton now, this being the most expensive, and by far the most disappointing...
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking. Friendly and helpful. Knowledge Manager about local issues.
Stayed 1 night in Nov 2017

8/10 Good

Terrence, Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing special; simply what we expected.
Just stopped in on our trip around Northern NSW and Qld. PLeasant place for a stop over.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Staff & service
mature solo
room spacious but had a bad smell. Not very private or secure as window opened onto walkway.. Adjoining property had large dogs which barked frequently and construction on other side of motel so noisy
Stayed 3 nights in Sep 2017

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet
Surprisingly quiet even though it is in the highway, staff were very helpful and I enjoyed my stay.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for the weary traveller
Staff were 10 out of 10. Very friendly and the restaurant was amazing.
Stayed 1 night in Sep 2017

8/10 Good

Sid , Gympie Queensland Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and helpful staff good facilities would stay again
Stayed 1 night in Aug 2017