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Dear Adham,We apologize for the disappointing experience with the shower and the absence of shampoo during your stay. Your comments are important, and we will address them to ensure a better experience for our guests. We strive to provide a comfortable and convenient stay for all our guests, and we regret falling short of your expectations in this regard. We hope to have the opportunity to welcome you back for an improved stay. Sincerely, Hotel Manager
This property is under construction, and it is a family residence. kids running in the hallways, never got clean towels, walls in the room dirty with juice and carpets stained with juice spots.
Dear Guest,We're sincerely sorry to hear about the issues you experienced with spiders and ants during your stay. We take your feedback seriously and will address this matter with our pest control team to rectify the situation promptly. Your comfort and satisfaction are important to us, and we appreciate your patience and understanding. Please visit us again.Sincerely, Hotel Manager
Dear Darejan,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager
Dear Guest,Thank you for your fantastic rating! We're thrilled to hear that you had a 5 out of 5 experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
Dear Adrienne,Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of your expectations. We would greatly appreciate it if you could provide us with more details about your stay so that we can address the issues you encountered and work towards improving our services.SincerelyHotel Manager
When we came in the room we had blood on are bed which I have pictures of the phone was broken the window was broken just was a very terrible comfort inn I won’t be staying in comfort inn anymore after that one.
William
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear William,We're deeply sorry to hear about your negative experience during your stay. Our apologies for the bad experience. This is certainly not the level of service we strive to provide to our valued guests. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager
6/10 Okay
Meena
14 Apr 2024
Disliked: Property conditions & facilities
Remodeling so it’s not good to sta
Meena
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Meena,We apologize for any inconvenience caused by the remodeling process during your stay. We appreciate your understanding and patience during this time. If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay once the remodeling is complete.Sincerely,Hotel Manager
Despite being under construction in main parts of the hotel, it was a pleasant stay. My daughter and I stayed for one evening and were happy with the amenities and cleanliness. For the price, we were very happy!
Amber
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Amber,Thank you very much for the stay and the fantastic sharing. We're glad to hear that you had a pleasant stay despite the ongoing construction in parts of the hotel. Your satisfaction is important to us, and we're pleased to know that you and your daughter were happy with the amenities and cleanliness. Thank you for your understanding and positive feedback. We strive to provide excellent value for our guests, and we're delighted that you found the price to be very satisfactory. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager
Dear Brent,Thank you for your kind words. We're pleased to hear that you had a positive experience during your stay. Your satisfaction is important to us, and we appreciate your feedback. We hope to have the opportunity to welcome you back again in the future for another enjoyable stay. Sincerely, Hotel Manager
Dear Guest,Thank you for your feedback and for choosing to stay with us. We appreciate your rating and understand your concern regarding the ongoing renovations. Please rest assured that we are working diligently to minimize any inconvenience caused and enhance our facilities for future guests. We hope to welcome you back soon for an even better experience.Sincerely, Hotel Manager
This Comfort Suites is undergoing renovations. The work is not complete, but the progress looks great. Parking is free and hotel is quiet and safe. Free Breakfast is available and consists of eggs, waffles, sausage, breads, donuts, and cereal. Would recommend to anyone looking for a value hotel with free breakfast.
Timothy
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Timothy,Thank you for sharing your experience with us! We're pleased to hear that despite undergoing renovations, you found our hotel quiet, safe, and making great progress. We're glad you enjoyed the complimentary breakfast options and the convenience of free parking. Providing value-added amenities like these is important to us, and we're delighted that you found them satisfactory. We truly appreciate your recommendation, and we look forward to welcoming you back once our renovations are complete. Sincerely, Hotel Manager
4/10 Poor
Deanna
Travelled with family, Travelled with family and small children
We know the property was under renovation but that was no excuse for the room to not be stocked with toilet paper and then very poor lighting in the bathroom
Deanna
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Deanna,We apologize for any inconvenience caused by the issues you encountered during your stay. While we are undergoing renovations, we understand that our guests' comfort should not be compromised. Please accept our sincerest apologies for the oversight regarding the toilet paper and poor lighting in the bathroom. Rest assured, we will actively address these issues to ensure they do not recur in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
Place was a dirty filthy mess I have pictures to prove it
Clifford
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Clifford,We're deeply sorry to hear about your disappointing experience during your stay. Please know that we take your feedback seriously, and we will address this matter immediately with our housekeeping team to ensure that necessary improvements are made. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager
The service from the staff was that they were not helpful when I asked for something. I will not stay there ever again.
Virginia
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear Virginia,We sincerely apologize for the disappointing experience you had during your stay, and we regret that our staff did not meet your expectations in terms of assistance. We take your feedback seriously and will address this issue with our team to ensure improvements are made. We genuinely hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager
8/10 Good
Maria
Travelled with family and small children
7 Mar 2024
Liked: Staff & service, amenities
Hotel was convent to where I was going, BUT
UNDER CONSTRUTION, VERY DUSTY.
Maria
Stayed 1 night in Mar 2024
Response from Hotel Manager on 8 Mar 2024
Dear Maria,Thank you for your feedback. We appreciate that you found our location convenient for your needs. We apologize for any inconvenience caused by the ongoing construction, which contributed to the dusty environment. Please be assured that we will work diligently to minimize disruptions and improve conditions for our guests. Your input helps us strive for better experiences in the future.Sincerely, Hotel Manager
Dear Rachael,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
Dear Guest,Thanks for your feedback and 2 ratings. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again.Sincerely, Hotel Manager
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager
10/10 Excellent
Leidy, Miami
20 Feb 2024
Leidy
Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Feb 2024
Dear Leidy,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
Dear Yaniris,Thank you for taking the time to share your positive feedback. We're delighted to hear that you had a positive experience with our staff and found them to be very nice and accommodating. Providing excellent service is a top priority, and we appreciate your feedback. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
10/10 Excellent
Aimee
Travelled with partner
18 Feb 2024
Liked: Cleanliness, staff & service, amenities
This was a really good place for the money.. they are renovating so with that there were some chemically smells and some extra noise but not too crazy. The lady who checked us in was super nice, will most likely stay here next time we are in town
Aimee
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Aimee,Thank you for your positive review! We're thrilled to hear that you found our hotel to be a good value for the money. We appreciate your understanding regarding the ongoing renovations and any associated inconveniences. It's great to know that the lady who checked you in provided excellent service. We look forward to welcoming you back on your next visit to town and providing an even better experience as our renovations progress.Sincerely, Hotel Manager
Dear Andre,Thank you for your positive rating on Expedia. We appreciate your feedback and are glad to hear that you had a satisfactory experience during your stay. If there is anything specific you enjoyed or any suggestions you have for improvement, please let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager
2/10 Terrible
Nicole
7 Feb 2024
Nicole
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Nicole,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
Dear Noel,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
8/10 Good
chris
Travelled with group
3 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Hotel is easy enough to find
. Check in was fast and friendly around 630pm. Room was clean and spacious, bed very comfortable. And the tv, fridge and heat worked well. Scrapes and markings on walls, and the dresser drawers were all broken, but my stay was comfortable. Breakfast was hot and maintained. Very close to the place I was going to. Overall, I would stay again.
chris
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Chris,Thank you for your stay. We're pleased to hear that you found our hotel easy to find and that your check-in process was fast and friendly. It's great that your room met your expectations in terms of cleanliness, space, and comfort. We apologize for the inconvenience with the walls and dresser drawers, and we'll address these promptly. We're glad you enjoyed the amenities, and that our breakfast was to your satisfaction. We appreciate your positive comments about our location. Your willingness to stay with us again is greatly appreciated, and we look forward to welcoming you back for another comfortable stay in the future.Sincerely, Hotel Manager
8/10 Good
Fahad
31 Jan 2024
Liked: Property conditions & facilities
Microwave wasn't clean and tissue box was kind of empty .. rest was good 👍
Fahad
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 1 Feb 2024
Dear Fahad,Thank you for your feedback. We appreciate your positive comments about your overall experience. However, we apologize for the oversight with the cleanliness of the microwave and the partially empty tissue box. Please be assured that we will address these issues to ensure a more thorough and pleasant stay for our guests. Your input is valuable, and we hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager
6/10 Okay
Parag
26 Jan 2024
Disliked: Property conditions & facilities
Ok place for the price
Parag
Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Guest,Thank you for your brief feedback. If you have any specific comments or suggestions about your stay or if there's anything else you'd like to know or discuss, please feel free to share. I'm here to assist you further!Sincerely,Hotel Manager
Dear Donald,We're sorry to hear that your experience fell short of your expectations. We take all feedback seriously and would appreciate the opportunity to learn more about your specific concerns so that we can address them accordingly. Thank you for bringing this to our attention.Sincerely, Hotel Manager
Dear Nia,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager
Staff was not courteous. Bath & Washroom was not working properly.
SULEMAN
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 17 Jan 2024
Dear SULEMAN,We apologize for the inconvenience you experienced during your stay, especially regarding the staff's lack of courtesy and issues with the bath and washroom. Your feedback is important, and we take it seriously. We'll address these concerns promptly to ensure improvements are made. We hope to welcome you again soon.Sincerely, Hotel Manager
This has been one of the quietest hotels our family has stayed at.
Juan
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear Juan,Thank you for your stay. We're thrilled to hear that your family found our hotel exceptionally quiet during your stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
10/10 Excellent
Andrew
14 Jan 2024
Andrew
Stayed 7 nights in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear Andrew,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager
Dear Stephanie,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager
10/10 Excellent
Amanda
11 Jan 2024
Amanda
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Feb 2024
Dear Amanda,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager
Highlight was the courtesy of the breakfast woman.
No person at desk for check-in or check-out; waited 15 minutes each time.
Will not be retiring to this hotel.
JoAnn
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 11 Jan 2024
Dear JoAnn,Thank you for your feedback. We're pleased to hear that our breakfast service made a positive impression. However, we sincerely apologize for the inconvenience you experienced during check-in and check-out with the extended wait times. We understand the importance of efficiency and will address this promptly. We hope to have the chance to better serve you in the future.Sincerely, Hotel Manager
6/10 Okay
Virginia
Travelled with family
8 Jan 2024
Disliked: Property conditions & facilities
Virginia
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 9 Jan 2024
Dear Virginia,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager
8/10 Good
Scott
Travelled with family
7 Jan 2024
Liked: Cleanliness, staff & service
Scott
Stayed 1 night in Jan 2024
Response from Hotel Manager on 8 Jan 2024
Dear Scott, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 5-star review on your next stay. Sincerely, Hotel Manager
Dear PEDRO,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our hotel to be safe during your stay. The safety and security of our guests are top priorities for us, and we are delighted that you felt secure during your time with us. We hope to welcome you back for another safe and enjoyable stay in the future.Sincerely, Hotel Manager
Dear Daniel, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
Dear Darejan,We are delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are thrilled that we could contribute to your positive experience. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager
8/10 Good
Three
Travelled with family
2 Jan 2024
Liked: Cleanliness, staff & service, amenities
The rooms were spacious. The staff are friendly. Breakfast lady , Rose was so nice . Good varity for breakfast but lacking fruits options.
Paint in the bathrooms and around the windows was chipped. New paint and carpet would be a great improvements to the hotel
Three
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 8 Jan 2024
Dear Guest,Thank you for sharing your feedback with us. We are pleased to hear that you found the rooms to be spacious and that our staff were friendly, especially Rose, who provided excellent service during breakfast.We appreciate your comments regarding the breakfast variety and the need for more fruit options. Your feedback about the chipped paint in the bathrooms and around the windows is also valuable, and we will certainly look into making improvements in these areas.Your input is important to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.SincerelyHotel Manager
Good hotel for the price. Should improve little fixing things oin roomd as window, doors and etc
CARLOS
Stayed 6 nights in Dec 2023
Response from Hotel Manager on 8 Jan 2024
Dear Carlos,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel to be a good value for the price. Your feedback about the need for improvements in the rooms is valuable to us, and we will certainly address these issues to enhance the overall guest experience. We appreciate your constructive input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.SincerelyHotel Manager
8/10 Good
Bernard
Travelled with partner
1 Jan 2024
Bernard
Stayed 1 night in Dec 2023
Response from Hotel Manager on 31 Jan 2024
Dear Bernard,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager
Dear NARENDRA,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager
Dear Michael,Thank you for your wonderful comment. We're glad to hear that you found our hotel quiet and enjoyed the comfortable beds during your stay. Your comfort and satisfaction are important to us, and we appreciate your positive feedback. We look forward to welcoming you back for another pleasant stay!Sincerely, Hotel Manager
10/10 Excellent
Juliana
26 Dec 2023
Juliana
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 31 Jan 2024
Dear Juliana,Thanks for the stay and your appreciation with a five rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager
4/10 Poor
Joe
26 Dec 2023
Joe
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Joe,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager
The rooms was very spacious and clean. The front desk manager was very helpful. While the room was clean, there was a broken lamp and broken cabinet door in the room. The hallway floor definitely had not been vacuumed in quite some time. The battery in the door lock went dead at one point, requiring the night manager's help to access the room again.
Grant
Stayed 1 night in Dec 2023
Response from Hotel Manager on 31 Jan 2024
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that you found the rooms spacious and clean and that the front desk manager provided helpful assistance. However, we sincerely apologize for the issues you encountered, including the broken lamp and cabinet door, the lack of hallway cleanliness, and the inconvenience with the door lock battery. Your comments are valuable, and we will address these concerns to ensure a more seamless experience for our guests in the future. We hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager
8/10 Good
Kumaresh, Rogers
Travelled with family
25 Dec 2023
Liked: Cleanliness, staff & service, amenities
Staff is very nice, however the property needs some fixing. The bathroom door wouldn’t lock.
Kumaresh
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 26 Dec 2023
Dear Kumaresh,Thank you for your feedback. We're glad to hear that you found our staff to be very nice. We apologize for the inconvenience caused by the issue with the bathroom door not locking. Your comment has been shared with our maintenance team for immediate attention. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience on your next visit.Sincerely, Hotel Manager