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Reviews of Hacienda Los Mortiños

3 out of 5
Hacienda Los Mortiños
Santa Ana del Pedregal, Machachi, Pichincha

Reviews

9.4

Exceptional

Rating 10 - Excellent. 34 out of 41 reviews" "
Rating 8 - Good. 2 out of 41 reviews" "
Rating 6 - Okay. 2 out of 41 reviews" "
Rating 4 - Poor. 2 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anand

Travelled with group
The view, hospitality
Stayed 1 night in Jan 2024

4/10 Poor

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Apr 2023

4/10 Poor

David, Mountain View

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never reached this property as the driver I hired couldn't locate it with his GPS, phone, or my phone. We saw one sign to Cotopaxi but no mention of this property. We stopped at 3 different ranches, and all gave different information. We tried to call the property number, but it was not in service. After many hours on a rock, pothole, dirt road I told the driver to take me back to Quito.

10/10 Excellent

Alfredo Corral

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente!

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Annetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es hermoso y limpio. Tiene una vista espectacular. Son muy serviciales.
Stayed 1 night in Jul 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with epic views of Cotopaxi and other volcanoes. Rooms are very nice. Be sure to get a room with a wood stove or heater to stay cozy. Easy walk to park entrance and to Tambopaxi for lunch and return total 3 hours.
Stayed 1 night in Jul 2022
Response from Los Mortiños on 15 Jul 2022
Thanks for your visit us!!

8/10 Good

Jon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A remote Hacienda near the north entrance to Cotopaxi National Park. We had a quiet and pleasant stay at the inn.
Stayed 1 night in Jan 2022

10/10 Excellent

Kerli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real dream
My stay was amazing, I had the best experience in my life, I enjoyed the food, environment, services, employees attention and the comfort of the installation. I highly recommend to visit this place.
Stayed 2 nights in Jan 2022

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far from the city noise , beautiful place and close to climb different mountains.
Stayed 2 nights in Jan 2022

10/10 Excellent

Sara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is extremely beautiful, rooms are comfortable and clean, views are stunning and amazing. 15 minute walk to the North entrance of Cotopaxi Park (although you need a vehicle to get in, so make arrangements before). Horseback riding was great too. And so was the food. Enjoyed our stay.
Stayed 1 night in Dec 2021

8/10 Good

shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Great view, wish there was heat…
A beautiful hacienda in a gorgeous location. 360 great views. We had a room with a view of Cotopaxi. Everything is new and in good condition. But my biggest complaint is the lack of heating. There was a tiny space heater in a huge room, so it was pretty useless, and it gets really cold there. We would either hang out in the kitchen/living room area or huddle right in front of the space heater. Going to the bathroom is a cold trek.
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the entire experience. The hotel feels more like a couzy hacienda with very comfortable rooms and great views of the sorrounding mountains.
Stayed 2 nights in Feb 2021
Response from Patricia on 2 Mar 2021
Buenos días Nos alegramos que haya disfrutado su estadía. Muchas gracias por su visita. Qué tenga un excelente 2021!! Saludos cordiales Patricia Narváez

10/10 Excellent

Isobel

Liked: Cleanliness, property conditions & facilities, room comfort
My stay at Los Mortiños was very nice,
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Xiomara, Clemmons NC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent! Warm, very clean rooms and beautiful place in general. The view from the hotel is amazing. Very well located, close to the park, very convenient if you want to walk to the refugie. The home tea is delicous.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The property is beautiful! However, nowhere on the website or description of property does it specify the altitude of the Hacienda. The Hacienda lies at above 12,000 ft. Many people cannot acclimate to that altitude quickly or at all. It can take days spent at lower altitude to work up to 12,000 ft. It should be specified and explained in the description of this property. We were not able to stay due to the altitude. We are still trying to work with Expedia and the trip insurance to get a full or partial refund. We are not having much luck.
Stayed 3 nights in Jan 2019

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location! Mountain View’s from every room. The drive there is a little bumpy, but well worth the drive! The local guides are great and the hotel staff is so friendly and helpful. Localguides don’t speak English so a little knowledge of Spanish is good. Great food -especially the soups! Definitely going back!
Stayed 3 nights in Jun 2018
Response from Patricia on 4 Jul 2018
Thanks for your visit!!

10/10 Excellent

Susie, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, excellent host/staff
Pleasant staff. Lovely rooms and public spaces. Stove in our room set up by the staff kept us cosy with wood added during the night. Stoves also in the public spaces. Gorgeous views of Cotopaxi (if the weather cooperates!) Meals good though dinner choice for vegetarians had little protein. For breakfast the staff kindly made us quinoa to go with the granola, yoghurt and fruit. Would suggest some hooks for hanging coats etc iin the room. Would recommend for a restful break while travelling.
Stayed 1 night in Jan 2018

6/10 Okay

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful historic building, no privacy.
There is lot's of construction here and was difficult to find because of it. Of course that is not forever but should be disclosed. The hotel is very old, beautiful and charming but you can hear everything, the floors creak and you can see light through the wooden floors. No privacy at all. We booked the honeymoon suite but you can hear a pin drop downstairs or next door so again, no privacy. Sleeping was difficult with so much noise. The biggest plus is the staff. Very friendly and helpfull. Because of the privacy issue, we would not stay again.
Stayed 2 nights in Jul 2017

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Los Mortiños was excellent. The place is beautiful and Franklin, Pablo and Patricia are wonderful hosts. The one thing to keep in mind is that the property is about an hour away from the closest town (Machachi), so keep that in mind when making your travel plans.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hacienda!
The Hacienda is beautiful and decorated with taste. The view from the restaurant and my room was amazing. Service was incredible. We walked to the Cotopaxi National Park; the scenery around is breathtaking!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marcel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wunderschöne Hacienda in einmaliger Landschaft mit Sicht auf den Cotopaxi. Sehr freundliches Personal. Schöne und bequeme Zimmer. Einfach perfekt.
Stayed 1 night in Jul 2023

10/10 Excellent

Heikki

Stayed 1 night in Jun 2023

10/10 Excellent

Henricus

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite and helpful personnel Beautiful location
Stayed 3 nights in May 2023

10/10 Excellent

Sandra

Stayed 1 night in Apr 2023
Response from Patricia on 7 Apr 2023
Muchas gracias por su visita!!

10/10 Excellent

Géraldine

Stayed 1 night in Mar 2023
Response from Patricia on 7 Apr 2023
Muchas Gracias por su visita!!

10/10 Excellent

ARNAUD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Patricia on 7 Apr 2023
Muchas Gracias por su visita!!

10/10 Excellent

Fiorella

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy lindo y la atención increíble
Stayed 1 night in Oct 2022

10/10 Excellent

HERNAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LINDO COTOPAXI
Lindo y apartado lugar, grandes vistas al volcán Cotopaxi. Se respira un ambiente de paz. El personal muy amable
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado.
¡Excelente lugar! La vista y la cabalgata estuvieron hermosas.
Stayed 1 night in Nov 2020

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Rida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
최고의 숙소
최고의 위치로 코토팍시가 바로 보이는 곳입니다. 레스토랑의 음식도 너무 맛있습니다. 꼭 디시 방문 하고 싶은곳. 장점 : 친절, 청결, 최고의 전망, 공기좋음, 조용함, 밤의 별, 숙소 주변의 동물들. 주의사항 : 고도가 높아 춥습니다. 패딩과 모자 등등 필수.
Stayed 1 night in Oct 2019
Response from Pablo Fernandez on 31 Oct 2019
Thank you so much for your comment.

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deslumbrante
A viagem foi espetacular. O Hotel é magnífico e sua vista para o vulcão Cotopaxi parece cena cinema. O Parque Nacional é sensacional: fomos às lindas lagunas e subimos o vulcão até o Abrigo na altitude de 4800 mts. Subimos uma etapa de carro e ofizzemoa a trilha com caminhada, lenta e compassada. Vista lá de cima é deslumbrante. O dia era de sol. Tomamos chá e chocolate com sensação térmica de -2°.
Stayed 1 night in Oct 2019
Response from Patricia on 16 Oct 2019
We are glad you enjoyed the stay, thank you very much for your comments.

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour idyllique
Cette hacienda est extraordinaire, juste à l’entrée du parc National la vue et l’environnent naturel sont fabuleux: chevaux sauvages, lamas, vaches et bien sûr le volcan avec son sommet enneigé. Les chambres ont toutes de grandes baies vitrées sur cette belle nature. Le service et l’accueil adorable et chaleureux. Une chose peut être à améliorer le chauffage dans les chambres, j’ai laissé le feu du poêle s’eteindre Et j ai eu un peu froid la nuit. Mais à part cela, le séjour dans cette hacienda fut magique.
Stayed 1 night in Dec 2018
Response from Patricia on 4 Jan 2019
Merci de votre visite, nous tiendrons compte de votre suggestion concernant le poêle.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe séjour
Parfaite localisation aux portes du Parc du Cotopaxi. De nombreux Alpagas sont présents dans les environs et permettent de rendre le paysage idyllique avec les volcans en fond. Le restaurant est bon et le personnel très sympathique. Un passage par cette hacienda lors de votre séjour en Équateur est obligatoire :)
Stayed 1 night in Oct 2018

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel aconchegante e acolhedor
Hotel extremamente recepitivo. Ótima opção de estadia para acesso ao parque. Comida excelente, atendimento excepcional. Voltaremos em breve!

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente sitio, su gente muy gentil

10/10 Excellent

sandra, Nijmegen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prachtig hotel
Prachtig hotel. Perfecte locatie. Zeer vriendelijk en behulpzaam personeel.