Exterior

Reviews of Holiday Inn Express Hotel & Suites Oklahoma City - Bethany, an IHG Hotel

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 304 out of 803 reviews" "
Rating 8 - Good. 224 out of 803 reviews" "
Rating 6 - Okay. 132 out of 803 reviews" "
Rating 4 - Poor. 81 out of 803 reviews" "
Rating 2 - Terrible. 62 out of 803 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Charles A.

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I booked my room a month ahead for a conference I planned to attend. Upon arrival today, I was informed that the elevator was out of service. Given my disabilities, I had requested a handicapped-accessible room, only to be told the first floor was fully booked. The second floor wasn’t an option either. Consequently, I had to rely on others to help carry my luggage up three flights of stairs, which was quite challenging for me. Additionally, the hotel's exterior hasn’t been maintained well; it requires significant yard work to regain a presentable appearance. To add to the frustration, the check-in attendant was unhelpful and abrupt when I inquired about our room situation. Given these experiences, I’m considering choosing a different hotel next time. It would be fair to receive a discount considering the difficulties I faced as a handicapped guest with a third-floor room.
Stayed 1 night in Apr 2024

10/10 Excellent

Sharlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I recently stayed a week here. The staff were amazing -- from the GM to front desk team to housekeeping and facilities team, they were attentive and went out of their way to make sure our stay was pleasant. The room was clean and housekeeping checked on us regularly for whatever we needed. Hot breakfast buffet was well stocked and coffee was fresh all day. Plenty of free parking, too!
Stayed 1 night in Apr 2024

6/10 Okay

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
THE ELEVATOR DIDNT WORK. We had to walk up 3 flights and it was very difficult for my wife.
Stayed 1 night in Apr 2024

10/10 Excellent

Ranae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like was there was no fridge or microwave in my room and I was told there would be.
Stayed 1 night in Apr 2024

10/10 Excellent

Sally

Employees were so friendly and helpful
Stayed 2 nights in Apr 2024

10/10 Excellent

FRANCISCO, Bartlesville

Stayed 1 night in Apr 2024

6/10 Okay

Dwane

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The elevator was broken. We were booked on the 2nd floor and then moved to the 3rd floor upon arrival. Only 1 entrance available/working and I had to park in the back with a trailer and had to walk all the way around the hotel to gain access each time I came & went. No offer of compensation for the hotel's shortcomings.
Stayed 1 night in Mar 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Elevator was down. They gave us a chance to cancel if we wanted with no penalty. We didn’t want to cancel. I can walk up 3 flights of stairs and I’m happy with the hotel and the staff. Would definitely come back again and they upgraded us to a suite for the trouble even though it wasn’t a trouble. Will stay again.
Stayed 1 night in Mar 2024

6/10 Okay

Katelyn

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Our bedding had massive stains on it. The floor is gross, has many stains, plus is coming up in places. The sink has mold in it, along with the shower curtain liner. Overall, we are not impressed.
Stayed 1 night in Feb 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Kimberly

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The elevator is not functional. Had to change from a King suite to a king standard. The carpet was stained and not clean. The tile in the bathroom felt clean. When we asked for towels we had to go back to the room get our dirty towels and “trade” them out. The staff at the front desk was nice Appearently, the elevator has been out a while. There were elderly people struggling with the stairs.
Stayed 1 night in Feb 2024

8/10 Good

Titus

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
quiet and comfortable. However, the elevator was not working at the time. Breakfast was wonderful.
Stayed 3 nights in Jan 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Ruth

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and clea
Holiday Inn Express was clean and comfortable. I arrived late but the night person was very pleasant and assisted with last minute printing of documents. The breakfast was better than expected and the morning crew was just as friendly as the night person. Thanks for being nice and welcoming.
Stayed 1 night in Jan 2024

6/10 Okay

Duane

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Dirty sheets when we checked in. Were advised to only use elevator to go up, not down. Cream cheese on breakfast bar was moldy. Comfy beds and quiet.
Stayed 3 nights in Dec 2023

6/10 Okay

Rose-Anna

Liked: Staff & service
Disliked: Cleanliness
The hotel seems nice when you start and the staff is wonderful but the elevator was out of order and the hall outside the room was filled with the musty smell of body odor at all times. The room had not been vacuumed. And the trash can had some waste from the previous guest still in the room.
Stayed 2 nights in Nov 2023

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, plenty of parking. Delicious breakfast! Easy checkin/out. Hot tub was out and the entrance was really dark and not easily marked.
Stayed 1 night in Nov 2023

10/10 Excellent

tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, breakfast was nice
Stayed 1 night in Nov 2023
Response from EmSparks on 4 Dec 2023
Tristan, We would like to thank you for time. We are so glad that you had a great stay. We hope that we can always be your choice while you are here in Bethany.Thank you again for your survey!

6/10 Okay

Travis

Business traveller
Disliked: Amenities
Hot tub out of service.
Stayed 2 nights in Nov 2023
Response from EmSparks on 4 Dec 2023
Travis, Thank you for your time. We apologize for the hot tub being down, we are working to get it back up and running. I hope that next time you visit, that will not be a problem. Once again, my apologies.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always extremely helpful and kind! Quiet but close enough to everything you need or want!
Stayed 1 night in Nov 2023
Response from EmSparks on 4 Dec 2023
Thank you for time, we hope that we will always be your choice while in town.

6/10 Okay

MARY

Stayed 1 night in Oct 2023
Response from EmSparks on 4 Dec 2023
Mary, I thank you for completing a survey, I hope that your next stay, we can get to a perfect 5 out of 5. I sorry that we were just middle of the pack for you. If you get a chance, give us a call and tell us how we could of moved the needle on your stay.Again, thank you for your time.

4/10 Poor

dean

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Doesn't meet Holiday Inn Express standards.
It wasn't holiday Inn express standards. It's more like an old Ramada inn. First off the entrance door was shut. Had to pry the door apart to check in. Check in woman was awesome. There was no refrigerator or microwave and she got a dolly n wheeled one in from another room across the hall. The floor was dirty n looked nasty. The tv was really small compared to modern hotels. The pool worked but not the hot tub. Housekeeping knocked on the door at 9 n 11 with checkout time at noon. Hope you didn't want to sleep in. There was cereal but no milk. The eggs were browned from being burnt. Had to get extra towels to soak up the water that escaped the shower. Toilet didn't flush very well. Won't be staying here again.
Stayed 1 night in Oct 2023
Response from EmSparks on 28 Oct 2023
Dean, I truly do apologize for not meeting your standards. I hope that you would give us another shot to make things right. We try to make things as comfortable as possible for our guest. I wish that you had notified the front desk, we would have rectified the situation immediately. Again, please except my sincerest of apologies and know that we our better that what you experienced.

8/10 Good

Mary Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping did not check our room the one full day we were there. We were out of shower gel and would have liked to get fresh towels. We left our room by 9:45am and didn't return until about 7:30 pm so there was plenty of time for them to service our room.
Stayed 2 nights in Oct 2023
Response from EmSparks on 28 Oct 2023
Mary Anne, Thank you for taking the time to completing a survey. We know that your time is very important and we value your feedback. We hope that we can get a 5 out of 5 rating on your next stay.Thank you again for your time.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from EmSparks on 28 Oct 2023
Michael, Thank you for completing a survey, I hope that we can work harder to get a 10 out of 10. I really appreciate your time. Thank you for choosing the Holiday Inn Express- Bethany.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from EmSparks on 28 Oct 2023
Jamie, Thank you for choosing the Holiday Inn Express and I am so glad that you a great stay. I hope that we will always be your choice when it comes to to lodging in Historical Bethany Oklahoma.

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from EmSparks on 28 Oct 2023
Rick, I thank you for taking the time to complete this survey. Know that we do value your opinion and would love more information on how we can get to that perfect 10 score, We see that we were ok with the score of 8 but let us know how we can get to that 10. (smile)Nevertheless, we do thank you for the opportunity to serve you and thank you again for the score that you did give us. Be safe!Thank you!

6/10 Okay

Abel

Stayed 1 night in Sep 2023
Response from EmSparks on 28 Oct 2023
Abel, I'm sorry that we fell short on your expectations. I just wish that you had given us some indication on what went wrong to give us such a score. I hope that we get another opportunity to show you who we are.Again, I apologize for falling short.

8/10 Good

Amy

Travelled with family
Liked: Staff & service, amenities
It was closer to our activities in The area we needed.
Stayed 1 night in Aug 2023
Response from EmSparks on 31 Aug 2023
Amy, I am glad that you had a "good" stay. I hope that we can get you to that "great" stay on your next visit, but thank you for your time and choosing the Holiday Inn Express Bethany!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with the Holiday Inn
We had an absolutely amazing visit to Bethany, Oklahoma and an even better stay at this Holiday Inn. All of the staff at this hotel were kind, accommodating, and efficient. The facility itself is nicely appointed and in wonderful condition. There is ample parking and the included breakfast was filling and well appointed. We have not a single complaint about this Holiday Inn and would highly recommend it.
Stayed 4 nights in Aug 2023
Response from EmSparks on 31 Aug 2023
Jenny, thank you for a great review, We are happy that you had a wonderful stay. We hope that you will be back and that you will be back with us on your next visit in Bethany.Thank you agian,

2/10 Terrible

Zora

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Christina

Stayed 2 nights in Aug 2023
Response from EmSparks on 14 Aug 2023
Christina, Thanks for your time. I am glad you had a "good stay" we hope to move your next stay into the " excellent" range. Until then, please be safe and stay cool. Thank you for staying with us while in Historical Bethany Oklahoma!

6/10 Okay

Rebecca, Southlake

Liked: Staff & service
Disliked: Cleanliness
Place extra musty this week.
Response from EmSparks on 25 Jul 2023
Rebecca, my apologies, please let us know that we have loved to addressed this while you were here. Please next time, if something is wrong, let us know and I assure you that we will fix it.Sincerely,

6/10 Okay

Rebecca, Southlake

Liked: Staff & service
Disliked: Property conditions & facilities
Musty smell and actual mold on shower curtain

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and staff was friendly. A strong oder of chlorine was present in the lobby and first floor.
Stayed 1 night in Jul 2023
Response from EmSparks on 14 Aug 2023
Bob, I am glad that you found my staff friendly. I do apologize about the smell, our pool is located on the 1st floor, and at times, it does give the lobby a chlorine smell if it had been in use. Guest do travel from the pool through the lobby area towards their room. I hope that you can forgive us for that.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the fact that they have an indoor swimming pool and we were allowed to bring our grandchildren in and let them swim.
Stayed 2 nights in Jul 2023
Response from EmSparks on 14 Aug 2023
Joseph, Thank you for staying with us and taking the time to complete a survey. We hope that next time that we can get to a perfect score ! We do again, thank you for staying with us and taking the time to completes a survey nevertheless. Please be safe!

10/10 Excellent

Alissa

Stayed 1 night in Jul 2023
Response from EmSparks on 14 Aug 2023
Alissa, Thank you for your time and thank you for your review. We are glad you had a great stay. Please always choose us when in the area, be safe and thank you again!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
The staff was great! Especially manager Brandi--so helpful and friendly! We were disappointed that the hot tub was out of service.
Stayed 4 nights in Jun 2023
Response from EmSparks on 25 Jul 2023
Thank you so much! Be safe and we will love to have you back!

8/10 Good

Linda

Stayed 4 nights in Jun 2023
Response from EmSparks on 25 Jul 2023
Linda, Thank you for your time, we hope to get to that perfect score on your next stay. Please reach out to use to let us know what we can do to get us to that next level.

8/10 Good

Jennifer

Stayed 1 night in Jul 2023
Response from EmSparks on 25 Jul 2023
Jennifer, Thank you for your time. I'm glad you had a good stay, but disappointed that you did not have an exceptional one. We hope that we can do what ever we can to move the needle to that 10 marker on your next visit. But again, we do appreciate your time and staying with the Holiday Inn Express-Bethany.

6/10 Okay

Joe

Stayed 1 night in Jun 2023
Response from EmSparks on 25 Jul 2023
Joe, Thank you for your time. I'm sorry that we feel short on your stay and I hope that we can fix things if you choice to give us another shot. Once again, I offer my sincerest of apologies, and hope that we can make your next stay a phenomenal one.

10/10 Excellent

Debra

Stayed 1 night in Jun 2023
Response from EmSparks on 29 Jun 2023
Debra, Thank you for taking the time to complete a survey, We are glad that you had a great stay. We hope that we will continue to be your only choice when in lovely Bethany, Oklahoma!

10/10 Excellent

Victor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Weather was crazy
Stayed 3 nights in Jun 2023
Response from EmSparks on 29 Jun 2023
Victor, Thank you for your time and staying with us. I would like to also thank you for your feedback on the survey. I hope that you have had a safe journey back home and if you make back this way, please visit again. We will love to have you!

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Christina and Casandra are the best. Very helpful and friendly. Rooms are always clean and comfy. Will definitely be going back
Stayed 1 night in Jun 2023
Response from EmSparks on 29 Jun 2023
Dennis, I appreciate you for taking the time and completing a survey. We here at the Holiday Inn Express- Bethany are so glad to hear that you had an "awesome" stay!

4/10 Poor

Timothy, Collinsville

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Moldy shower curtain, hall by the elevator smelled like cigarette and pot smoke. No fridge in room. Hot tub was broken.
Stayed 2 nights in Jun 2023
Response from EmSparks on 19 Jun 2023
Mr. Timothy, I wish that we would have had the opportunity to address the issue while you were here at the property. Please, if we ever get the chance, please let us know while here and we will make it right! I apologies for falling short on expectations and once again hope that we can make it right on your next trip.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
The 2 ladies at the front desk were so helpful and nice. Room was great. Definitely will recommend
Stayed 1 night in Jun 2023
Response from EmSparks on 19 Jun 2023
Dennis, Thank you for your time, we hope that we will continue to be your choice when in lovely Bethany!Thank you!

4/10 Poor

Jamie

Travelled with family
Disliked: Cleanliness
Nope!!
We were in town with our daughters softball team. If you’re from out of state and not familiar with this side of the city…and you want to feel safe & clean my recommendation is NOPE. You want to go to a newer side of OKC like Edmond. Staff was friendly and doing the best with what they have to work with. In my opinion this hotel should get gutted or not hold the Holiday Inn name. The elevator areas smell like a dispensary. They were always out of towels. The first room we checked into almost put me into straight hyperventilation it was so dirty.
Stayed 5 nights in May 2023
Response from EmSparks on 19 Jun 2023
Jamie, My apologies for your stay, we try to do our best here to make sure all guest have a wonderful stay. As far as the elevator smell, Oklahoma has legal medical marijuana and that could simply be from being in the elevator behind someone whom had smoked outside and headed back to their room . Also, I know this might sound like an excuse, but during your stay, we were sold out with softball teams. We thought we had prepared for the additional towels that sometimes goes with young ladies, but we were unprepared for the amount of dirty towels that were just stored in rooms. After checkout, we found piles of dirty towels in rooms were "do not disturb" signs were used, guest asked for more towels , but never returned any dirty towels. If you have time, please reach out to the hotel, speak to my assistant Brandi or myself Emerson and let us see what we can do.Once again, please except my apology, Sincerely,

4/10 Poor

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Broken hot tub
I was disappointed as I booked this pool for the comforts of a pool and hot tub. We arrived and the hot tub was out of service.
Stayed 1 night in Jun 2023
Response from EmSparks on 19 Jun 2023
Kevin, I am so sorry that we missed the ball on your stay. My team should have spoke to you on the condition of the hot tub, my apologies.

6/10 Okay

Elaine G

Liked: Staff & service
Very nice staff but older and fair at best rooms
Stayed 3 nights in Jun 2023
Response from EmSparks on 19 Jun 2023
Elaine, Thank you for taking the time to complete a survey. We value your time and opinion and hope that we take it to the next level on your next visit. Thank you again,