Dear Valued Guest,Thank you so much for your incredibly kind words! We are thrilled to hear that you had such a fantastic experience with our service and staff during your stay at Y2 Residence Hotel. We are delighted that our team members made such a positive impression on you, and we will be sure to pass along your compliments to them. We strive to provide exceptional service and create memorable experiences for all our guests, and it is wonderful to hear that we succeeded in doing so for you.We are grateful for your recommendation and your appreciation of our staff. Should your travels bring you back to our area, we would be honored to welcome you back to Y2 Residence Hotel for another outstanding stay.Warm regards,Jerry BanaoAFOM

Dear Sir Roger,Thank you immensely for sharing your delightful experience at Y2 Residence Hotel! We are thrilled to hear that our staff exceeded your expectations and provided you with exceptional service throughout your stay. We are delighted to know that you found our hotel to be in excellent condition and well-maintained. It brings us joy to hear that our housekeeping team contributed to making your stay comfortable and enjoyable. Additionally, we're glad you enjoyed our rooftop pool area and found it to be a relaxing spot with ample seating.Our prime location indeed offers convenient access to nightlife and stores, allowing our guests to explore and enjoy the vibrant surroundings effortlessly.We are honored that you chose to return to Y2 Residence Hotel and are eagerly awaiting your next visit in two weeks. Your positive feedback means the world to us, and we are committed to continuously providing you with memorable experiences.Once again, thank you for your kind words and for choosing Y2 Residence Hotel. We look forward to welcoming you back soon for another fantastic stay!Warm regards,Jerry BanaoAFOM

Dear Valued Guest,Thank you for taking the time to share your thoughts with us. We are grateful for your kind words about our staff and security. It's always heartening to hear that our team members have made a positive impact on your stay.We appreciate your constructive feedback regarding the property and its amenities. Your comments about the need for updates are valuable, and we are continuously working on enhancing our facilities to provide a more comfortable and modern experience for our guests.Please know that your feedback has been shared with the relevant teams, and we are committed to making improvements wherever possible. We hope to have the pleasure of welcoming you back in the future, and we aim to exceed your expectations with any updates and continued exceptional service from our staff.Thank you for choosing to stay with us.Kind regards,AFOM

Dear Valued Guest,Thank you for sharing your kind words about our staff. We are thrilled to hear that you found them to be accommodating and friendly. We truly believe that our team members are our greatest asset, and we will be sure to pass on your compliments to them.We appreciate your feedback regarding the property. Please know that we are constantly striving to improve and enhance our facilities to provide a better experience for our guests. Your observations are important to us, and we will take them into consideration as we continue to make improvements.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable visit in the future.Kind regards,AFOM

Dear Valued Guest,Thank you for taking the time to share your feedback on your recent stay with us. Your input is highly valued as we strive to improve our services continuously. We would greatly appreciate it if you could provide further details about your experience, as this will assist us in our efforts to enhance guest satisfaction. Ensuring that all our guests have a pleasant and fulfilling stay is our top priority, and we sincerely apologize for any shortcomings in meeting your expectations. Your insights are invaluable to us, and we eagerly anticipate the chance to better cater to your needs in the future.Kind regards, AFOM

Dear Valued Guest,Thank you for taking the time to complete our hotel guest survey and for giving us a rating of 8 out of 10. We truly appreciate your feedback.We are glad to hear that you had a positive experience during your stay with us. Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. We would be grateful if you could share any specific areas where we can improve, as we are constantly looking for ways to enhance our guests' experience.Once again, thank you for choosing our hotel and for providing us with valuable feedback. We look forward to welcoming you back in the future for an even better experience.Kind regards,AFOM

Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words regarding our nice hotel, huge rooms, cleanliness, and security. It's wonderful to know that we were able to meet your expectations in these areas.We apologize for any inconvenience you experienced with our breakfast options. We understand the importance of offering a variety of choices to cater to different tastes and preferences. Your comments will be shared with our food and beverage team, and we will work towards improving our breakfast buffet selection in order to provide a better dining experience for our guests.Regarding the location and transportation availability, we regret any inconvenience caused by the traffic and the unavailability of ride-sharing services during the afternoon and night hours. While this is a situation beyond our control, we appreciate you bringing it to our attention, and we will work on providing more information and alternative transportation options for our guests.Once again, thank you for your valuable feedback. We truly value your opinion, as it helps us identify areas where we can enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Kind regards,AFOM

Dear Valued Guest,Thank you for taking the time to provide feedback about your recent stay with us. We appreciate your input and would like to understand more about your experience so that we can continue to improve our services. If you could spare some time to share additional details about your stay, it would be very helpful for us.We aim to provide a pleasant and comfortable experience for all our guests, and we regret if we fell short of your expectations. Your insights are invaluable, and we hope to have the opportunity to better serve you in the future.Kind regards,AFOM

Dear Valued Guest,Thank you for taking the time to leave us a positive review. We are thrilled to hear that you enjoyed your stay and that our spacious two-bedroom room layout met your needs. It is also great to hear that our staff was able to provide you with courteous and helpful service throughout your stay. Providing excellent customer service is one of our top priorities, and we are glad to have met your expectations. It was our pleasure to have you as our guest, and we hope to welcome you back again soon.Kind regards,AFOM

Dear Valued Guest,Thank you for sharing your thoughts regarding our hotel. We are sorry to hear that you experienced difficulties in locating and traveling to our property due to the surrounding construction area. Our team understands the challenges this can pose and we appreciate your feedback. Rest assured, we are actively working with local authorities to improve wayfinding signage and ensure smoother access to our location. We hope to have the chance to welcome you back in the future for a more seamless experience.Kind regards,

Dear Valued Guest,Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards,

Dear Valued guest, Greetings! We would like to thank you for sparing time and rating our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kind regards,

Dear Valued Guest,Thank you for your review! We appreciate your feedback and are glad you found our staff to be friendly and helpful. We apologize for any inconvenience caused by the noise and lack of soundproofing from the windows. We'll take note of your comments about the pool towels and service, as well as the size of the pool. We understand that our location may not be for everyone, but we're happy to hear that you enjoyed the vibrant area with its great restaurants and bars. Thank you again for your review and we hope to welcome you back in the future!Kind regards,

Dear Valued Guest,Thank you for your feedback and for rating our service a 6 out of 10. We appreciate your honesty and value your opinion. We would love to hear more about what aspects of our assistance we can improve upon to better meet your needs and expectations. Your feedback will help us in our continuous efforts to provide the best possible service to our guest. Thank you again for your feedback. We look forward to continuing to assist you and provide an even better experience in the future.

Dear Valued Guest, Greeting from Y2 Residence Hotel! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards,

Dear Valued guest, Greetings! We would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you. We have addressed the matter with the concerned department and have taken all corrective measures to obviate reoccurrence. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us. Kind regards,

Dear Valued guest,Greetings from Y2 Residence Hotel! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards,

Dear Mr. Edward,Greetings from Y2 Residence Hotel! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards,

Dear Mr. Paul,Greetings from Y2 Residence Hotel! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards,

Dear Ms. Edna,Thank you for choosing Y2 Hotel for your stay in Makati. It gives me great pleasure to receive your nice review and to learn that your stay with us was overall nice.Also, thank you so much for mentioning our excellent rooms as well as our helpful staff. It is our main goal to make our Guest's stay unforgettable.We can’t wait to welcome you back sometime in the near future.Regards,

Dear Mr. Zee,Greetings from Y2 Residence Hotel! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards,

Dear Ms. Florentina,Greetings from Y2 Residence Hotel! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards,

Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at Y2 Residence Hotel. Maintaining a clean and comfortable environment is of utmost importance to us, and we deeply regret that we fell short of your expectations in this regard.Please be assured that we have taken immediate action to address the issue you encountered. Our dedicated housekeeping team is implementing additional measures to ensure that such incidents do not recur in the future.Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. .We hope for the opportunity to welcome you back in the future and to provide you with the exceptional experience that you deserve.Warm regards,Jerry BanaoAFOM

Dear Mr. King,Thank you for choosing Y2 Hotel for your stay in Makati. It gives me great pleasure to receive your nice review and to learn that your stay with us was overall nice.Also, thank you so much for mentioning our excellent rooms as well as our helpful staff. It is our main goal to make our Guest's stay unforgettable.We can’t wait to welcome you back sometime in the near future.Regards,FOM

Dear Ms. Jeniffer,Greetings from Y2 Residence Hotel!Thanks for leaving us such a wonderful review. We are thrilled that you still loved your overall experience given the current circumstances. We put customer experience, satisfaction, and safety as our top priorities, and your review reaffirms the hard work we put in every day. My apologies regarding the parking issues you reported here. I already had our team look into it for immediate action. Thanks again for your rating and we look forward to seeing you again soon.Kind regards,

Dear Mr. Kevin,Thank you for choosing Y2 Residence Hotel. It gives me great pleasure to receive your nice review and to learn that your stay with us was overall nice.Also, thank you so much for mentioning our excellent rooms as well as our helpful staff. It is our main goal to make our Guest's stay unforgettable.We can’t wait to welcome you back sometime in the near future.Regards,

Dear Mr. Hsuan, Greetings! We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kind regards,

Dear Mr. Michael, Greetings! We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kind regards,

Dear Mr. Hector, Greetings! We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kind regards,

Dear Valued Guest, Greetings! We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kind regards,

Dear Mr. James, Greetings from Y2 Residence Hotel! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards, Allan | FOM

Dear Mr. Johnny, Greetings from Y2 Residence Hotel! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards, Allan | FOM

Dear Ms. Porras, Greetings from Y2 Residence Hotel! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards,

Dear Ms. Jinky, Greetings from Y2 Residence Hotel! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards,

Thank you very much for your kind words! Regarding your feedback on the food, this is well noted. Given the restrictions that we are operating with, we had to prepare a budget-oriented full board of meals but there's always room for improvement. We hope to welcome you back soon. Kind regards

Thank you for taking the time to rate your experience. Our apologies if we've failed to meet your expectations. We will continue to strive for better service and we hope to see you again soon

Thanks for leaving us such a wonderful review. We are thrilled that you still loved your overall experience given the current circumstances. We put customer experience, satisfaction, and safety as our top priorities, and your review reaffirms the hard work we put in every day. Thanks again for your kind words and we look forward to seeing you soon.

Thanks for leaving us such a wonderful review. We are thrilled that you still loved your overall experience given the current circumstances. We put customer experience, satisfaction and your safety as our top priorities, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you soon.

Thank you for taking the time to post your review. Our apologies if we've failed to meet your expectations. I can report that we've already sent our maintenance team to address your concerns with the bathroom. We will continue to strive for better service and we hope to see you again soon

Dear Belen, thank you for staying with us. We are delighted to read that you have enjoyed your stay with us.Thank you for your review and we hope to welcoming you back to our Hotel. Best regards Urs Wuthrich - General Manager