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Reviews of Palm Garden Hotel

3 out of 5
Palm Garden Hotel
495 N Ventu Park Rd, Thousand Oaks, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 660 out of 1068 reviews" "
Rating 8 - Good. 261 out of 1068 reviews" "
Rating 6 - Okay. 97 out of 1068 reviews" "
Rating 4 - Poor. 32 out of 1068 reviews" "
Rating 2 - Terrible. 18 out of 1068 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay. Thank you
Stayed 2 nights in May 2024

10/10 Excellent

Kayla

Stayed 3 nights in May 2024
Response from Efreyn on 18 May 2024
Thank you for sharing your experience, we hope to welcome you back soon!

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Valeria on 15 May 2024
Thank you for choosing to stay with us. We're glad you had a pleasant stay!

10/10 Excellent

Haley

Business traveller
Liked: Amenities
The grounds at this property were beautiful and the pool area and fire pits were perfect. The room was newly remodeled and perfectly located!
Stayed 2 nights in May 2024
Response from Valeria on 12 May 2024
Thank you for staying with us and letting us know how your stay was. We're glad you had a pleasant stay!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Valeria on 12 May 2024
Thank you for staying with us. We're glad you had a nice stay!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in May 2024
Response from Efreyn on 10 May 2024
Thank you for the kind words, we're glad to hear you enjoyed your stay with us!

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly check in. Nice to follow up a long drive with the pool and hot tub time. Close to a sports bar.
Stayed 1 night in May 2024
Response from Efreyn on 9 May 2024
Thank you for sharing your feedback, we're glad to hear you enjoyed your stay!

6/10 Okay

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Efreyn on 9 May 2024
We're sorry we weren't able to meet your expectations. If there's anything we can improve on to better any future stays, please let us know. Thank you!

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very well kept and the staff was very nice. I booked last minute and was pleasantly surprised
Stayed 2 nights in Apr 2024
Response from Valeria on 7 May 2024
Thank you for choosing to stay with us and letting us know how your stay was. We're glad you had a nice experience!

10/10 Excellent

Connie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming, well decorated, beautiful gardens, pet friendly, well priced, nice breakfast.
Stayed 1 night in May 2024
Response from Valeria on 4 May 2024
Thank you for staying with us and taking the time to let us know how the stay was. We're glad you had a nice experience.

4/10 Poor

TRAVIS

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Booked 3 rooms. Toilets didn’t flush in 2 of them. Beds are hard. Pillows are old. Air conditioner units smell. Not very happy with this stay.
Stayed 2 nights in Apr 2024
Response from Valeria on 4 May 2024
Thank you for staying with us. We're sorry we did not meet your expectations. We have directed your concerns to the corresponding department.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so modern and unique looking, but so comfortable. The rooms and bathrooms were so spacious. The staff was friendly and the property was quiet.
Stayed 1 night in May 2024
Response from Efreyn on 9 May 2024
We're glad to hear you enjoyed our property and your stay, we hope to welcome you back soon!

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looks good
Stayed 2 nights in Apr 2024
Response from Valeria on 4 May 2024
Thank you for choosing to stay with us. We're glad you had a nice experience.

10/10 Excellent

Denise

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Valeria on 4 May 2024
Thank you for choosing to stay with us. We're glad you had a pleasant time.

6/10 Okay

Ruth

Stayed 1 night in Apr 2024

10/10 Excellent

Melissa, Quartz Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Valeria on 1 May 2024
Thank you for staying with us. We're glad you had a pleasant stay!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Valeria on 27 Apr 2024
Thank you for choosing to stay with us, we're glad you had a pleasant stay.

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool pool area! Grocery store within EASY walking distance.
Stayed 1 night in Apr 2024
Response from Valeria on 27 Apr 2024
Thank you for staying with us. We're glad you had a pleasant time and that you were able to enjoy the pool area.

8/10 Good

Jacob

Stayed 1 night in Feb 2024
Response from Efreyn on 9 May 2024
Thank you for sharing your feedback, we hope to welcome you back soon!

8/10 Good

Jacob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a very solid place. Staff are usually very helpful and their are multiple grocery stores, pharmacies, and restaurants that are walkable. I always try and stay here if I am in the area!
Stayed 2 nights in Apr 2024
Response from Valeria on 27 Apr 2024
Thank you for choosing to stay with us whenever you're in the area. We're glad we've been able to provide an enjoyable stay.

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Valeria on 27 Apr 2024
Thank you for choosing to stay with us. We're glad you had a pleasant stay.

8/10 Good

Joe

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice, rooms clean, and quiet.
Stayed 3 nights in Apr 2024
Response from Efreyn on 27 Apr 2024
Thank you for sharing your experience, we hope to welcome you back soon!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Valeria on 27 Apr 2024
Thank you for choosing to stay with us! We're glad you had an enjoyable stay. We hope to have you back in the near future.

6/10 Okay

Steven

Travelled with partner
Good location but close enough to freeway to hear the traffic. Not enough light especially around the sink. Breakfast was actually on the low end compared to hotels of similar price. Towels were thin and of low average quality
Stayed 2 nights in Apr 2024
Response from Valeria on 27 Apr 2024
Thank you for staying with us. We're sorry we weren't able to meet your expectations. We have directed your concerns to the corresponding department.

10/10 Excellent

Beth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a great hotel with good breakfast and wonderful pool and grounds - only complaint was the air conditioner which we ran all night - it was extremely loud and unpleasant making it hard to sleep - suggest you check the air conditioner in your room before staying in it
Stayed 1 night in Apr 2024
Response from Erika on 13 Apr 2024
Hi Beth, thank you for sharing your experience with us. We hope to see you back once our restaurant has opened!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel i’ve stayed at, definitely would recommend.
Stayed 2 nights in Apr 2024
Response from Erika on 10 Apr 2024
Thanks for your feedback! We are glad you enjoyed your stay!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing staff
Stayed 2 nights in Apr 2024
Response from Erika on 10 Apr 2024
We are happy you enjoyed your stay!

6/10 Okay

Marisa

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Erika on 10 Apr 2024
Thanks for your feedback!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
high class
Stayed 1 night in Apr 2024
Response from Erika on 10 Apr 2024
Thank you for your feedback Alex!

10/10 Excellent

anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Clean and fresh. Felt safe. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Erika on 10 Apr 2024
Thank you for sharing your experience with us. We are glad you enjoyed your stay!

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Erika on 10 Apr 2024
We are glad you enjoyed your stay!

8/10 Good

David

Stayed 4 nights in Mar 2024
Response from Valeria on 27 Apr 2024
Thank you for choosing our property! We're glad you had a nice stay. If there is anything we can improve on, please let us know.

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Erika on 2 Apr 2024
We are glad you enjoyed your stay with us!

10/10 Excellent

PAUL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from Erika on 2 Apr 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay with us!

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent and the air conditioning unit was quiet. Hoping the buffet breaskfast improves once you open the new restaurant.
Stayed 3 nights in Mar 2024
Response from Erika on 2 Apr 2024
Thank you for your feedback!

10/10 Excellent

maricela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came out for a basketball tournment, i love the area everything was near by and the breakfast was perfect. Will come again
Stayed 1 night in Mar 2024
Response from Erika on 26 Mar 2024
We are glad to hear you enjoyed your stay!

2/10 Terrible

Ana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Beds are very hard and pillows are very uncomfortable, coffee taste bad.
Stayed 1 night in Mar 2024
Response from Efreyn on 27 Apr 2024
We're sorry to hear we didn't meet your expectations, I've shared your concerns with the corresponding departments regarding your concerns.

2/10 Terrible

Miyoko

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My room was horrible. There was a gab in the door frame & the AC/Heater wasn’t installed properly so there was a lot of cold air coming into the room at night. The heater wasn’t working properly so I didn’t sleep well at night because it was cold. When the heater randomly came on it was so loud-I couldn’t sleep. The refrigerator & microwave (even though I never used it) made loud noises as well. The sink was dripping water into the counter in the bathroom so water got all over my stuff. Almost ruined my blowdryer. The room was not insulated very well-I could hear everything that walked by or above me. Also I could smell the pizza my neighbors were eating. The rooms around me were the “amenities “ beauty salon, barber, esthetician, etc. thank god they didn’t have clients or else it would have been VERY loud and inconvenient The bathroom door would slam into the bathroom counter if left open. I stayed in room 155 for reference. I would NEVER stay here again or suggest it. The appearance is cute-but that’s it.
Stayed 2 nights in Mar 2024
Response from Valeria on 27 Apr 2024
Thank you for your feedback. We're sorry for any inconvenience you had during your stay. We have directed your concerns to the corresponding department.

4/10 Poor

Motoko, Santa Clara

Liked: Amenities
Disliked: Staff & service
It was so noisy the traffic from hwy 101, so I could not sleep all night. Then when I tried to call front desk during night, no phone number was available from room phone even they say 24 hours front desk. So I packed and asked front to change room at 6:00am in the morning. The front desk told me that if they change my room facing courtyard, it will be additional $40! I hope Expedia will take care of this.
Stayed 2 nights in Mar 2024

8/10 Good

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and quiet. The staff was friendly and helpful. I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Efreyn on 22 Mar 2024
Thank you for sharing your experience, we hope to welcome you back soon!

10/10 Excellent

Keila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay or have a wedding
Stayed 1 night in Mar 2024
Response from Erika on 21 Mar 2024
Thank you for your feedback!

10/10 Excellent

Maireen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a great find. We always stay here when traveling to the LA area. The grounds are beautiful and the facilities very nice. Shares a parking lot with a little shopping center with gas, grocery and some eateries. Across the street is a bigger shop center, with more restaurants and Starbucks. No problem parking and very quiet and comfortable.
Stayed 1 night in Mar 2024
Response from Erika on 21 Mar 2024
Hi Maireen, thank you for sharing your experience with us! We are happy to hear you enjoyed your stay.

8/10 Good

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay.
Stayed 1 night in Mar 2024
Response from Erika on 21 Mar 2024
Thank you for your feedback!

10/10 Excellent

Melissa, Quartz Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Efreyn on 20 Mar 2024
Thank you for your feedback, we're glad you enjoyed your stay!

10/10 Excellent

otis, lancaster

Liked: Property conditions & facilities
Nice place to unwind. Landscaping is lovely. A really pleasant experience.
Stayed 1 night in Mar 2024
Response from Erika on 21 Mar 2024
We are glad to hear you enjoyed your stay with us!

10/10 Excellent

Sonia

Stayed 3 nights in Mar 2024
Response from Erika on 10 Apr 2024
We are glad to hear you enjoyed your stay with us!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great property.
Stayed 4 nights in Mar 2024
Response from Efreyn on 15 Mar 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freeway noise, but other than that, it was nice.
Stayed 1 night in Mar 2024
Response from Erika on 21 Mar 2024
Thank you for your feedback!

10/10 Excellent

Ashlynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room inside was very clean and updated. I really enjoyed the shower and how large it was.
Stayed 1 night in Mar 2024
Response from Efreyn on 5 Mar 2024
Thank you for the kind words, we're glad to hear you enjoyed your stay!

8/10 Good

Theresa

Stayed 1 night in Mar 2024
Response from Efreyn on 23 Mar 2024
Thank you for sharing your feedback, have a great day!