Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Jennifer,We're truly sorry for any disappointment caused by the disparity between our property's actual appearance and the online images. Rest assured, we're actively taking steps to ensure that our online portrayal accurately reflects the reality of our accommodations. Your feedback is incredibly valuable to us, and we're fully committed to improving your experience with us. If there are any specific areas you feel we should focus on or if there's anything we can do to enhance your stay, please don't hesitate to let us know.Best Regards, Colony InnCustomer Care Team

Dear Guest,We're delighted to hear that you had a positive experience with our staff and enjoyed our convenient location near Universal Studios and various restaurants. Your satisfaction is our top priority, and we're thrilled to have met your expectations in terms of service and location. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay in the future!Best Regards, Colony InnCustomer Care Team

Dear Guest,Thank you for your wonderful feedback! I'm thrilled to hear that you enjoyed your stay with us and that our staff made a positive impression on you. It's great to know that you found the room super clean and pleasantly scented, and that the remodeled bathroom and comfortable beds added to your comfort. I'm glad our location was convenient for you, with easy access to transportation and a short drive from Universal Studios. Your kind words motivate us to continue providing excellent service and value for our guests. If there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back and thank you for choosing to stay with us!Best Regards, Colony InnCustomer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Hector,Thank you for your feedback! We're glad to hear that you found our location quiet and easy to navigate. If you have any additional comments or suggestions on how we can make your stay even better, we'd love to hear from you. We look forward to welcoming you back for another comfortable and convenient visit!Best Regards, Colony InnCustomer Care Team

Dear Guest,Thank you for your feedback! We're glad to hear that you found the room clean and our staff pleasant, even if you felt the room was a bit dated. We appreciate your input and are always working to improve our facilities to offer a more modern experience. If you have any suggestions on how we can enhance your stay, we'd love to hear them. Thank you for staying with us, and we hope to welcome you back soon for a more updated experience!Best Regards, Colony InnCustomer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Dan,Thank you for sharing your feedback. I'm glad you found the room spacious and appreciated the bedding arrangement, but I'm sorry to hear about the unpleasant smell and your concerns about safety. We take cleanliness and guest comfort seriously, and we'll address the smoke or pet odor immediately. Additionally, we are evaluating our cleaning and ventilation procedures to ensure a fresher environment for our guests. Your comments about the property's condition and the surrounding area are noted, and we're working to improve both the interior and exterior aspects of our hotel. Safety is a top priority, so we'll also review our security measures to ensure our guests feel secure. I understand your hesitation about returning, but I hope you'll give us another chance to show you our commitment to improving your experience. Best Regards, Colony InnCustomer Care Team

Dear Guest,Thanks for the positive feedback! It's wonderful to hear that Tony made such a great impression during your stay. We'll be sure to pass along your kind words to him—it's always encouraging for our team to know they're providing excellent service. If there's anything else you'd like to share about your experience or if you have any other suggestions, we'd love to hear them. Thanks for choosing our hotel, and we look forward to welcoming you back soon!Best Regards, Colony InnCustomer Care Team

Hi Melanie,Thank you for your kind words. We're thrilled to hear that you found our staff polite and attentive to guest safety. Ensuring a secure and welcoming environment is a top priority, and it's great to know that our efforts made a positive impression on you. We appreciate your feedback, and we'll continue to work hard to maintain a safe and friendly atmosphere for all our guests. If you have any other comments or suggestions, we'd love to hear them. We look forward to welcoming you back for another safe and enjoyable stay!Best Regards, Colony InnCustomer Care Team

Hi Sergio,I'm sorry to hear that your room had an unpleasant smell and that your experience did not meet your expectations. This is not the level of cleanliness or service we aim to provide, and I apologize for the discomfort and disappointment this caused. I will be addressing this issue with our housekeeping team to ensure our rooms are thoroughly cleaned and properly ventilated. Additionally, I will review your comments about our staff, amenities, and property conditions to identify where improvements are needed. Your feedback is invaluable, and we take it seriously as we work to enhance our guest experience. Thank you for bringing this to our attention, and I'm sorry for the inconvenience you experienced. I hope you'll give us another chance to make things right, and if you have any further concerns or suggestions, please don't hesitate to let us know.Best Regards, Colony InnCustomer Care Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear René, we're thrilled to hear that you enjoyed our great location and found value in your stay with us. Providing excellent value and a convenient location for our guests is important to us, and we're delighted that we succeeded in meeting your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards, Colony InnCustomer Care Team

Dear Laura, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Colony InnCustomer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Srini,Thank you for sharing your experience with us! We're delighted to hear that our hotel's proximity to Universal Studios and our accommodating manager made your stay convenient and enjoyable. Providing a comfortable place to rest after a long day of exploration is our goal, and we're pleased to know that we met your expectations. Your recommendation means a lot to us, and we appreciate your feedback. Should your travels bring you back to the area, we'd be honored to host you again.Best Regards, Colony InnCustomer Care Team

Hi Joann,We're thrilled to hear that you had such a positive experience with us! Ensuring a safe and clean environment for our guests is our top priority, and we're delighted that you felt comfortable during your stay. It's fantastic to know that our front desk associate provided excellent service and made a positive impression on you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!Best Regards, Colony InnCustomer Care Team

Hi gisela,We're thrilled to hear that you had an excellent experience with us! If there's anything specific that made your stay outstanding or if there's anything else we can do to ensure your next visit is just as great, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!Best Regards, Colony InnCustomer Care Team

Hi Christian,We're delighted to hear that you had a smooth check-in experience and found our front desk staff to be professional and helpful. We aim to provide exceptional service from the moment you arrive, and we're thrilled that we met your expectations. Thank you for choosing us, and we look forward to welcoming you back for another excellent stay!Best Regards, Colony InnCustomer Care Team

Hi Mary,It's great to hear you found the pricing to be very good! We aim to offer competitive rates while ensuring a comfortable and enjoyable experience for our guests. If there's anything in particular that stood out about your stay or areas where you think we could improve, we'd love to hear more about it. We look forward to welcoming you back soon and hope to continue providing you with great value on your future visits.Best Regards, Colony InnCustomer Care Team

Hi Tara,I'm truly sorry to hear about your disappointing experience during your recent stay. It's disheartening to learn that you encountered such issues with cleanliness, amenities, and the overall condition of our property. Your comfort and safety are of the utmost importance to us, and it's clear we fell short of meeting your expectations. Please know that we take your feedback seriously, and we are actively addressing the issues you've raised with our housekeeping and maintenance teams to ensure that such lapses do not occur in the future. We understand the impact this has had on your family's experience, and we sincerely apologize for any discomfort or inconvenience caused. We appreciate you bringing these concerns to our attention, and we hope to have the opportunity to regain your trust and provide you with the exceptional experience you rightfully expect and deserve should you consider giving us another chance in the future.Best Regards, Colony InnCustomer Care Team

Hi Lucia,Thank you so much for sharing your positive experience with us! We're delighted to hear that you and your family enjoyed your stay and found our staff accommodating, our rooms clean, and our location convenient. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and it's always rewarding to receive such kind feedback. We're grateful for your patronage and look forward to welcoming you and your family back for another wonderful stay in the future!Best Regards, Colony InnCustomer Care Team

Dear Guest,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip!Best Regards, Colony InnCustomer Care Team

Hi Elisabeth,We're delighted to hear that our hotel's proximity to Universal Studios and the nearby restaurants, as well as the friendliness of our staff, contributed to a positive experience for you. Providing convenient accommodations and excellent service is our priority, and we're thrilled that we met your expectations in these regards. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best Regards, Colony InnCustomer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Diego,We're thrilled to hear that your stay at our motel exceeded your expectations! Providing a clean, cozy, and welcoming environment for our guests is our top priority, and we're delighted to know that you felt right at home during your time with us. It's wonderful to hear that our staff's friendliness and dedication to your comfort made a positive impact on your experience. Thank you for highlighting our convenient location and for recommending us to others. Your five-star rating means the world to us, and we can't wait to welcome you back for another fantastic stay in the future!Best Regards, Colony InnCustomer Care Team

Hi Martha,We apologize for any inconvenience you experienced due to our limited parking spaces. Ensuring convenient parking options for our guests is important to us, and we understand the frustration this may have caused. We appreciate your understanding and patience in this matter. If you have any further concerns or if there's anything else we can assist you with during your stay, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope you enjoy the rest of your time here.Best Regards, Colony InnCustomer Care Team

Hi Matthew,We're thrilled to hear that your stay with us met your expectations and provided the comfort and convenience you were looking for during your visit to Universal. Ensuring a clean and well-maintained environment for our guests is a top priority, and we're delighted to know that you found your room, bathroom, and amenities to be clean and in great working order. It's also fantastic to hear that our staff contributed to your positive experience with their great service. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Colony InnCustomer Care Team

Hi Christine,We're sorry to hear that you found the area surrounding our hotel to be less than satisfactory. While we strive to provide a comfortable and welcoming environment within our property, we understand that external factors can impact our guests' experiences. Your feedback is important to us, and we will take it into consideration as we continue to evaluate and improve our offerings. If there's anything specific you'd like to share or if there's anything we can do to assist you during your stay, please don't hesitate to reach out to our team. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future.Best Regards, Colony InnCustomer Care Team

Hi Brandy,We're thrilled to hear that you had a satisfactory stay at Colony Inn and that our staff provided excellent service during your two-night visit. It's wonderful to know that our convenient location near Universal Studios added value to your trip. Your feedback is greatly appreciated, and we're grateful for your kind words. If your travels bring you back to the area, we'd be delighted to welcome you again for another enjoyable stay. Thank you for choosing Colony Inn!Best Regards, Colony InnCustomer Care Team

Hi Linda,We're deeply sorry to hear about your disappointing experience. Providing a positive and hassle-free experience for our guests is our top priority, and it's clear we fell short in this instance. We apologize for the inconvenience and frustration caused by the parking situation and the subsequent lack of satisfactory resolution. Your feedback is taken seriously, and we will address these issues internally to prevent similar situations from occurring in the future. We understand your disappointment, and we regret that we were unable to meet your expectations. If there's anything else we can do to assist you or if you'd like to discuss this matter further, please don't hesitate to reach out to us directly. We appreciate your feedback, and we hope to have the opportunity to regain your trust in the future.Best Regards, Colony InnCustomer Care Team

Hi Leslie,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards, Colony InnCustomer Care Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi gerald,We're delighted to hear that you loved the tub and found our staff to be very friendly during your stay! Ensuring a seamless and pleasant check-in experience is important to us, and we're glad we could provide that for you. Thank you for your kind words, and we look forward to welcoming you back on your next visit!Best Regards, Colony InnCustomer Care Team

Hi Ashlee,Thank you for sharing your feedback with us. We appreciate your suggestion regarding thicker blankets, and we will certainly take this into consideration as we aim to enhance the comfort of our guests. Your satisfaction is important to us, and we're committed to continually improving our amenities to better meet your needs. We hope to have the opportunity to welcome you back in the future for a more comfortable stay.Best Regards, Colony InnCustomer Care Team

Hi Gabrielle,We're delighted to hear that you had a positive experience with our staff! Providing excellent service is one of our top priorities, and we're glad that our team members made a positive impression on you. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our staff. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!Best Regards, Colony InnCustomer Care Team

Hi Lorelie,We appreciate your honest feedback about your recent stay with us. While we're pleased to hear that you found our staff to be nice and accommodating, we're disappointed to learn about the issues you encountered with the cleanliness, amenities, and overall condition of the property. Providing a comfortable and pleasant experience for our guests is our top priority, and we regret that we fell short of your expectations in this regard. Please rest assured that your comments have been shared with our management team for immediate review and action. We are committed to addressing these concerns and making necessary improvements to enhance the quality of our facilities. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Best Regards, Colony InnCustomer Care Team

Hi Jacqueline,We sincerely apologize for the unacceptable experience you encountered during your recent stay with us. It's deeply disappointing to hear about the cleanliness issues and unpleasant odor in your room, as well as the condition of the sheets and blanket. This falls far below the standards we strive to maintain, and we understand your frustration, especially considering your previous positive experiences with us. Your feedback is invaluable, and we assure you that we are taking immediate action to address and rectify these issues to prevent recurrence. We appreciate your recognition of our friendly check-in staff and their efforts to accommodate you, but we recognize that this does not excuse the subpar conditions you encountered. Please know that your concerns have been escalated to our management team for thorough investigation and improvement. We understand your decision to seek alternative accommodation and deeply regret the inconvenience caused. We value your loyalty as a repeat customer, and we're truly sorry to have disappointed you on this occasion. Should you reconsider in the future, we would welcome the opportunity to restore your faith in our hotel and provide you with the exceptional experience you rightfully expect and deserve.Best Regards, Colony InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Marcos,We're glad to hear that you found our hotel to be a good place to stay, and we're delighted that our proximity to Universal Studios was convenient for you! Providing a comfortable and convenient location for our guests is a top priority for us. We hope you had a fantastic time at Universal Studios and enjoyed your stay with us. We look forward to welcoming you back for another visit in the future!Best Regards, Colony InnCustomer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,Thank you for choosing to stay with us and taking the time to leave a review of your recent experience. We're sorry to see that you rated us two stars but we would appreciate it if you could provide more details about what went wrong during your stay. Our goal is to provide every guest with a comfortable and enjoyable experience, and we take feedback seriously. We hope that you will give us another chance to exceed your expectations on your next visit to the area. Please feel free to contact us directly if there is anything we can do to make your future stay more pleasant.Best Regards, Colony InnCustomer Care Team

Hi Richard,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We're pleased to hear that you found our accommodations clean and suitable for your needs as a business traveler. Providing a clean and comfortable environment is our priority, and we're glad we met your expectations in this regard. We appreciate your acknowledgment of our convenient location and reasonable pricing. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Best Regards, Colony InnCustomer Care Team

Hi Sheryl,We're delighted to hear that you enjoyed a relaxing stay with us and that you were able to take advantage of a late check-out to unwind. Your comfort and relaxation are our top priorities, and we're pleased to have provided you with a peaceful environment to recharge. We understand the importance of downtime, especially after busy months, and we're glad we could contribute to your well-being. Thank you for choosing to stay with us, and we hope to welcome you back for more moments of relaxation in the future!Best Regards, Colony InnCustomer Care Team

Hi isaac,Thank you for choosing to stay with us and taking the time to leave a review of your recent experience. We're sorry to see that you rated us two stars but we would appreciate it if you could provide more details about what went wrong during your stay. Our goal is to provide every guest with a comfortable and enjoyable experience, and we take feedback seriously. We hope that you will give us another chance to exceed your expectations on your next visit to the area. Please feel free to contact us directly if there is anything we can do to make your future stay more pleasant.Best Regards, Colony InnCustomer Care Team