I have no idea where the negative ratings come from it was probably our best stay in Lincoln City after many years and numerous hotels.... The office staff was very friendly.. I don't need to put helpful cause there were no issues , I booked the cottage there before i read the comments, The whole drive from salem to there i was regretting it , So we got there to check in and the gentleman that did our info was totally awesome, I was thinking ok great so far , So we went into our cottage and i thought wow and smiled at my wife at that time i was trying to find a negative and i couldn't and most importantly my wife loved everything about it... The kitchen, The breath taking view , The bedroom and comfy of the bed and a perfect dresser for our clothes .. Not to mention how clean it was ..My moment came so i took out my laptop and hooked up the WiFi and went to my poker site where i play Texas hold em and streamed live Major League baseball, There was no issue it streamed excellent.... I definitely would recommend this place.. it's a hidden treasure.