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The hotel is quite old but clean. The swimming pools open at 8am-9pm. Would be nice if they kept opened. It’s really convenient for food and commute. Everything is 3-7 mins walk away. The Twin Tower, 7/11, Durian shop, shopping mall, their MRT, night food truck, you named it. Everything is just right there.
Nang
Stayed 2 nights in May 2024
Response from saedah rafar on 20 May 2024
Dear Mr Nang, Thank you for your kind words! We're thrilled you had an amazing stay. Looking forward to hosting you again soon!"
6/10 Okay
JOSE ROBERTO, Dallas
12 May 2024
Disliked: Property conditions & facilities
It's an outdated property, but well located in the city, close to the Petronas Towers and other landmarks. The front desk staff lacks of friendly attitude.
JOSE ROBERTO
Stayed 4 nights in May 2024
Response from saedah rafar on 13 May 2024
Dear Mr Jose, We're genuinely sorry to hear about your negative experience. This falls short of our standards, and we deeply regret any inconvenience caused. We take your feedback seriously and will investigate the issues raised to make immediate improvements. Please allow us the opportunity to make amends. We would appreciate a chance to discuss this further with you. Kind regards
8/10 Good
Susan
11 May 2024
Liked: Cleanliness, staff & service, amenities
The concierge team were very helpful with my enquiries and assisted in the repair of the periscope handle on my carry on case, much appreciated and many thanks.
The room 822, has plumbing issues, the flush button on the toilet leaks as does the wash basin in the bathroom, which also needs a new plug. As well the air conditioning although cool is rather humid in the room.
Susan
Stayed 5 nights in May 2024
Response from saedah rafar on 13 May 2024
Dear Ms Susan, We're delighted you had a positive experience with our staff. Your compliments will be shared with the team. We can't wait to host you again!We will address on the defect to our operation team.Thank you for your feedback.Kind regards.
The shower was broken and we could not use it.
The windows is not clean.
Komei
Stayed 2 nights in May 2024
Response from saedah rafar on 13 May 2024
Dear Ms Komei, We're genuinely sorry to hear about your negative experience. This falls short of our standards, and we deeply regret any inconvenience caused. We take your feedback seriously and will investigate the issues raised to make immediate improvements. Please allow us the opportunity to make amends. We would appreciate a chance to discuss this further with you. Kind regards.
6/10 Okay
Shenn Chin
2 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Room getting dated. Can walk to twin towers.
Shenn Chin
Stayed 1 night in Apr 2024
Response from saedah rafar on 13 May 2024
Dear Ms Shenn, Thank you for your feedback. We appreciate your suggestion. We hope to have the opportunity to welcome you back in the future.Kind regards.
8/10 Good
YONG HWEE
29 Apr 2024
Liked: Cleanliness, staff & service, amenities
The breakfast service staff (roti prata man) shld be fired - poor service staff, seems unhappy to serve & utterly rude. 1 man can bring down standard for all the others who were pleasantly helpful.
The construction piling (understand it is short term) made it the room closes to it untenable.
YONG HWEE
Stayed 3 nights in Apr 2024
Response from saedah rafar on 13 May 2024
Dear Mr Yong, We're genuinely sorry to hear about your negative experience. This falls short of our standards, and we deeply regret any inconvenience caused. We take your feedback seriously and will investigate the issues raised to make immediate improvements. Please allow us the opportunity to make amends. We would appreciate a chance to discuss this further with you. Kind regards.
Every thing is pretty good except for the old fashioned long bath .I prefer a standing shower
David
Stayed 5 nights in Apr 2024
Response from saedah rafar on 13 May 2024
Dear Mr David,tThank you for your feedback. We appreciate your suggestion. We hope to have the opportunity to welcome you back in the future.Kind regards.
Clean Rooms
Very friendly staff
Amazing location 3 min walk from KLCC
Amin
Stayed 1 night in Apr 2024
Response from saedah rafar on 13 May 2024
Dear En Amin, Thank you for your kind words! We take pride in maintaining a clean and comfortable environment. Your satisfaction is our priority. Kind regards.
Had a great stay. Friendly staff and good room. Pool is really nice. Be mindful that there is a large construction going on next to the hotel which made a lot of noise...and will probably continue for a long time.
robert
Stayed 1 night in Apr 2024
Response from saedah rafar on 13 May 2024
Dear Mr Robert, Thank you for your kind words! We take pride in maintaining a clean and comfortable environment. Your satisfaction is our priority. We are apologize on the noise from the neighbor construction.Kind regards.
6/10 Okay
Figen
16 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Location is close to petronas tower and KLCC station. Hotel is dated and not to be looked after. Especially bathroom is very old but there was housekeeping everyday. It was a quick check in and check out.
Figen
Stayed 4 nights in Apr 2024
Response from saedah rafar on 13 May 2024
Dear Ms Figen, Thank you for your feedback. We appreciate your suggestion. We hope to have the opportunity to welcome you back in the future.Kind regards.
Extremely dated with poor furniture and bathroom fittings. Avoid this old place.
Daniel
Response from saedah rafar on 16 Apr 2024
Dear Mr Daniel, We're genuinely sorry to hear about your negative experience. This falls short of our standards, and we deeply regret any inconvenience caused. We take your feedback seriously and will investigate the issues raised to make immediate improvements. Please allow us the opportunity to make amends. We would appreciate a chance to discuss this further with you. Kind regards.
10/10 Excellent
Farhan
Travelled with family, Travelled with family and small children
The ambience is wonderful. The location of the hotel is very strategic. Nearby to shopping and places to eat. Recommended.
Farhan
Stayed 1 night in Feb 2024
10/10 Excellent
Amadeo Isibido
20 Feb 2024
Amadeo Isibido
Stayed 3 nights in Feb 2024
Response from saedah rafar on 13 May 2024
Dear Mr Amadeo, Thank you for your kind words! We take pride in maintaining a clean and comfortable environment. Your satisfaction is our priority. Kind regards.
Great location! Only 3-5 minutes walk to access to the KLCC station. And less than 10 minutes walk to KLCC park and twin tower.
This hotel has an excellent breakfast selections. Rooms are clean and well maintained.
They also have great service after checking out. I asked if I can leave our suitcases while we go for sightseeing before going to the airport, and yes they have this service. Also this hotel was letting us to take shower at the second floor beside the pool area. Very thoughtful hotel. I will recommend this hotel to my friends and family.
Misato
Stayed 1 night in Feb 2024
8/10 Good
Roland, Singapore
2 Feb 2024
Roland
Stayed 3 nights in Jan 2024
Response from saedah rafar on 13 May 2024
Dear Mr Roland, Thank you for your kind words! We take pride in maintaining a clean and comfortable environment. Your satisfaction is our priority. Kind regards.
I really like the stay everything was excellent except the bathroom need some renovation
Abida
Stayed 7 nights in Jan 2024
8/10 Good
Ruby
30 Jan 2024
Ruby
Stayed 1 night in Jan 2024
Response from saedah rafar on 13 May 2024
Dear Ms Ruby, Thank you for your kind words! We take pride in maintaining a clean and comfortable environment. Your satisfaction is our priority. Kind regards.
It is in the center of klcc, good choice for city walk. The hotel is little old, room doesn’t look like 4star hotel level. No slippers or brush, toothpaste provided in room when I arrived, had to ask for it.
The hotel is in an excellent location-very walkable and easy access to malls, KLCC park, Petronas towers. There was a water issue before we arrived. The hallway smelled of mildew. There was no hot water but everything was fixed by next morning. The water pressure was good and hot temp. The front desk was very attentive to assure us the problem was fixed. The room was clean but was quite worn as was the hallway carpet. The bed is comfortable - mattress is more on the firm side. Air con is cold. Water is provided in the room each day. The breakfast buffet is outstanding- highly recommend. The breakfast menu changes daily.
Tracy
Stayed 4 nights in Jan 2024
8/10 Good
Miguel
Travelled with partner
16 Jan 2024
Liked: Cleanliness, staff & service, amenities
For the price was good enough. Carpet smell a bit.
Nice , clean and safe hotel. Room is exactly the same as the site provided
Sik Tak Kenny
Stayed 1 night in Jan 2024
8/10 Good
Abdul Samad
10 Jan 2024
Abdul Samad
Stayed 2 nights in Jan 2024
10/10 Excellent
Rebecca
Travelled with partner
8 Jan 2024
A wonderfully central property with lots of walkability, and two train stations on different lines close by. It has a lovely old school luxury foyer.
The rooms are a bit tired, especially the bathroom, and it is most definitely not quiet. We were on the 8th floor and could still hear lots of street noise.
Staff were lovely and attentive and caring — definitely 5 star level service.
It’s a great family hotel, which didn’t appeal to us as a childfree couple. I didn’t use the pool as too many children in it.
I’d still happily stay there again if I couldn’t get into one of my preferred hotels, which is what happened in this instance.
EXPEDIA MESSED US AROUND WITH A SCAM LISTING AND I’M STILL FIGHTING FOR A REFUND!
The only good thing about this hotel is the distance to KLCC. It’s at a walkable distance from KLCC.
The rooms were not clean. Hair could be seen all over the room and was not cleaned. Bedsheet also wasn’t clean , had stains . The pathway to the rooms also had smell and moulds could be seen.
The property needs serious renovation . Not worth the money paid for. Not at all recommended.
Terrible rooms. Very old type. You imagine you are 50 years going backward. Ver old and dirty carpet in room, blinds was in terrible situtation. Very noisy during nigh as windows aparrently couldn't block any sounds. Bathroom was very old style. My duaghter didn't take a shower during 8 nights being there.
The property is not even 2 stars but it is advertised as 4 star by Expedia. It is a shame for Expedia to promote a fake information for its custumer. I lost my trust t Expedia. Very unhappy to select this hotel for my visit.
Good aspect: Room was big. The location of Hotel was very convenient with walking distance to KLCC
Hotel is old but unfortunately badly maintained. Room, carpet, wardrobe, bedsheets & pillows have foul smell. Toilet has various stains and shower head kept in falling and shower door doesn’t close. Not a good stay for us.
Location wise is great though.
This is not a 4 star hotel at all.
the lobby was ok but the rooms was really terrible
I am travelling for morethan two decades and this is for sure the worst quality of room.
very old furnitures and bath, at least few decades old
Dirty rooms including sheets curtins and sufas
I complaints the expedia for recommending this property as 4 Star accommodation, it ruins my trust on Expedia
Needed a place to stay last minute, Corus Hotel managed to have availability for us and also upgraded the room for us. Although the building is old, it is in a very safe area and a 10 minute walk to the KLCC Towers and a food truck place nearby to keep us full during the night.