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Reviews of Aston Islander on the Beach

3 out of 5
Aston Islander on the Beach
440 Aleka Place, Kapaa, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 489 out of 1010 reviews" "
Rating 8 - Good. 355 out of 1010 reviews" "
Rating 6 - Okay. 105 out of 1010 reviews" "
Rating 4 - Poor. 35 out of 1010 reviews" "
Rating 2 - Terrible. 26 out of 1010 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Penny, Mililani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great unit. Clear directions given for accessing the unit. Very clean, close to exit and shopping. Quiet and safe location. Great hosts for providing starter supplies. :)
Stayed 2 nights in May 2024

8/10 Good

Angela, Vail

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from AL on 17 May 2024
We appreciate your review, and mahalo for staying at the Aston Islander on the Beach!

8/10 Good

David, Los Alamos

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was old and could use some repair and updating. The price didn’t reflect the condition of the room and other facilities in the same area were similar in price but had nicer rooms and facilities.
Stayed 7 nights in Feb 2024
Response from AL on 17 May 2024
We appreciate your review, and mahalo for staying at the Aston Islander on the Beach!

8/10 Good

Marcia

Stayed 2 nights in Apr 2024
Response from AL on 17 May 2024
We appreciate your review, and mahalo for staying at the Aston Islander on the Beach!

8/10 Good

Todd

Liked: Cleanliness, staff & service
Was a great place rooms need a refresh but clean, friendly staff and great location. We would stay here again.
Stayed 5 nights in Apr 2024
Response from AL on 1 May 2024
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 Excellent

peggy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Islander! Grounds were beautiful and meticulously kept. Room was clean. Free 2 hour bike rental was a pleasant surprise as well as a movie rental. Staff was extremely friendly and very helpful. Shopping and dining within walking distance. Can’t think of one complaint.
Stayed 3 nights in Apr 2024
Response from AL on 1 May 2024
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 Excellent

mario

Stayed 1 night in Apr 2024
Response from AL on 17 May 2024
We appreciate your review, and mahalo for staying at the Aston Islander on the Beach!

6/10 Okay

Marjon

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The customer service here left much to be desired and the room was outdated and musty. The positive was the location was right across the beach and a night stroll revealed the beautiful stars in Kauai. Would not rebook because of how outdated everything was. Another downside is no daily cleaning unless you stay 5 nights.
Stayed 3 nights in Apr 2024
Response from Casie Riopta on 17 Apr 2024
Dear Marjon,Mahalo for taking the time to review our hotel. We apologize that your recent visit to us wasn't as good as you'd hoped it to be. Our guests' satisfaction has always been our number one priority, and we’ll share these shortcomings with our team to make sure your next stay with us is a memorable one.With Aloha,Casie RioptaGeneral Manager

8/10 Good

Katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice property, very quiet.
Stayed 3 nights in Mar 2024
Response from AL on 1 May 2024
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 Excellent

Christina Kim

Travelled with family
Pool and jacuzzi are nice, location is great. Room was clean AC worked great. Good location. No complaints
Stayed 2 nights in Apr 2024
Response from AL on 1 May 2024
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 Excellent

Verne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of check in. Friendly staff.
Stayed 1 night in Mar 2024
Response from AL on 1 May 2024
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great and great place to stay for vacation. Thank you!
Stayed 6 nights in Mar 2024
Response from AL on 1 May 2024
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 Excellent

ROBIN

Stayed 10 nights in Mar 2024
Response from AL on 1 May 2024
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 Excellent

daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, beachfront property. Helpful staff 👌
Stayed 3 nights in Mar 2024
Response from AL on 1 May 2024
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

8/10 Good

Doreen

Travelled with partner
Still waiting for my invoice/ receipt for my stay on March 6
Stayed 2 nights in Mar 2024
Response from AL on 1 May 2024
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 Excellent

David A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, right on the beach and close to shops and restaurants, staff all very nice and helpful. Not quite sure what the amenities charge was for, they did provide beach towels, but were very reluctant to supply tea or coffee refills for the rooms, and only cleaned the room every 3-4 days. Having said that I would be very happy to return
Stayed 6 nights in Mar 2024
Response from AL on 1 May 2024
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 Excellent

Kieran David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good sized rooms, beautiful landscaping, right on the beach
Stayed 3 nights in Mar 2024
Response from AL on 1 May 2024
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

6/10 Okay

Jeanette, Tucson

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was in bad shape, definitely needed a remodel. Toilet kept backing up, and we finally asked them to leave us a plunger. Will probably not return to this property.
Stayed 4 nights in Feb 2024
Response from Casie Riopta on 19 Mar 2024
Dear Jeanette,Mahalo for taking the time to share your experience with us. We are disappointed to know that your relaxing getaway fell short of expectations. Your honest feedback has been duly noted and will be shared with our team so we can make the required improvements. We’d love to welcome you back for a seamless stay in the future.With Aloha,Casie RioptaGeneral Manager

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best location and beach on Kawaii. Oceanfront is the best, you can walk right out onto the beach.
Stayed 7 nights in Feb 2024
Response from AL on 1 May 2024
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AL on 1 May 2024
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 Excellent

Bonnie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views!
Stayed 3 nights in Feb 2024
Response from AL on 1 May 2024
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Right on beach and lots of nearby restaurants
Stayed 3 nights in Feb 2024
Response from AL on 1 May 2024
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

8/10 Good

Misty, Hesperia

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024

2/10 Terrible

Marvin

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Casie Riopta on 7 Mar 2024
Dear Marvin,Mahalo for taking the time to rate your stay at Aston Islander on the Beach. If you have any additional feedback you’d like to share, we would love to hear from you.With Aloha,Casie RioptaGeneral Manager

8/10 Good

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from AL on 1 Mar 2024
Mahalo for staying with us. We appreciate your feedback.

8/10 Good

robert z

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No complaints except for the bed, mattress was shot and our backs paid the price. Other than that it was a great place. Our view was amazing in the morning watching the sun rise.
Stayed 6 nights in Feb 2024
Response from AL on 27 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jeanne

Travelled with partner
Liked: Amenities
Beautiful quiet studio -loved the proximity to the ocean,rejuvenating-enjoyed shopping at Island Country Market and Deli nearby
Stayed 2 nights in Feb 2024
Response from AL on 27 Feb 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

David Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location on Kauai with shopping & restaurant options across the street. Great beach location and the outdoor landscaping was beautiful. Room was clean but could use updating especially in the bathroom.
Stayed 7 nights in Feb 2024
Response from AL on 23 Feb 2024
Mahalo for staying with us! We appreciate your feedback.

10/10 Excellent

Johan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. We left the lanai door open so that we could hear the surf. No road noise. Fantastic. The grounds are kept in perfect shape. There is a shopping area with a grocery store next to the resort.
Stayed 7 nights in Feb 2024
Response from AL on 16 Feb 2024
Mahalo for staying with us. We appreciate your feedback.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jan 2024
Response from AL on 23 Feb 2024
Mahalo for staying with us! We appreciate your feedback.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from AL on 16 Feb 2024
Mahalo for staying with us. We appreciate your feedback.

10/10 Excellent

Jaikumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from AL on 16 Feb 2024
Mahalo for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience and amazing staff!
We had a great experience at this hotel. It is right on the beach and next to a decent size shopping center with a grocery store, pharmacy, multiple restaurants and dessert places, and tourist shops. It has beautiful grounds and there is a path along the beach you can walk for almost a mile north, which is great. The staff are all really friendly and helpful. We had originally booked a room with a queen bed but they had run out of that type of room when we checked in so we got a room with 2 double beds. The front desk staff were incredibly nice and helpful in checking other options and one gave us a box of chocolates and nuts for three inconvenience, which was really nice. One staff member, Torrie, really went above and beyond. She looked at the availability for us two nights in a row when we came to the front desk to check. On the second night, she told us to come check first thing in the morning to see if anything had opened up, but then she spent time to keep looking after we left to and she found something that would open up the next day. When we checked in the morning, the new room was already reserved and would be ready for us that afternoon. We were so appreciative of Torrie's efforts, enjoyed staying there, and would definitely come back!
Stayed 4 nights in Feb 2024
Response from AL on 16 Feb 2024
Mahalo for staying with us. We are glad that you were happy with your stay with us. We appreciate your feedback.We will definitely share this to Torrie!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Only drawback was inebriated guests in hot rob late at night keeping everyone awake and guests in adjoining balconies having conversations on loud speakers. Lovely otherwise and would return. Doors would block noise-even the roosters
Stayed 1 night in Jan 2024
Response from AL on 12 Feb 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Jada

Our stay
We booked last minute! Front desk gal said to come back at 3 so we did and room was not ready and we were frustrated but she had the issue handled within 5-10 minutes. There were bugs in our bathroom - bathtub needs replacing - beds were good - could have used a blanket - pool nice and bartenders were nice.
Stayed 3 nights in Feb 2024
Response from AL on 12 Feb 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location. Front desk and phone people are very nice!!
Stayed 1 night in Feb 2024
Response from AL on 12 Feb 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Kodaganallur

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We love the location. Very understaffed & room was not ready & the communication was not friendly.
Stayed 2 nights in Feb 2024
Response from AL on 12 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a really relaxing experience and I appreciated the aloha it came with. Thank you and will definitely suggest to my contacts and re visit soon Mahalo.
Stayed 6 nights in Jan 2024
Response from AL on 12 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Iwalani

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from AL on 12 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from AL on 12 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Judith

Stayed 2 nights in Jan 2024
Response from AL on 1 Feb 2024
Mahalo for your review and for staying with us!

10/10 Excellent

Janelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very quiet, wonderful views. Would stay again.
Stayed 7 nights in Jan 2024
Response from AL on 1 Feb 2024
Mahalo for your review and for staying with us!

10/10 Excellent

Lawrence Sterling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet for the most part (only one Roudy group one night) Have stayed here twice before and like the central location and the beach access.
Stayed 7 nights in Jan 2024
Response from AL on 30 Jan 2024
Mahalo for your review, and we hope to see you again in the future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from AL on 30 Jan 2024
Mahalo for your review! Have a great day!

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great location, Wonderful to hear the ocean from our room. Nice beach and open space.
Response from AL on 30 Jan 2024
Mahalo for your review, and we hope to see you again in the future!

8/10 Good

amy

Travelled with partner
Liked: Cleanliness
If you stay here, get the oceanfront room! Beach is 20 feet away. Lounge chairs on beach. Tiki. Pool. Dated and clean. Close to stores. Would come back!
Stayed 5 nights in Jan 2024
Response from AL on 30 Jan 2024
Mahalo for your review, and we hope to see you again in the future!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from AL on 30 Jan 2024
Mahalo for your review, and we hope to see you again in the future!

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Aloha Welcome!
Our plane was not scheduled to land until about 10:30 pm (which the hotel knew about) and then we had to get a rental car so we didn't get to the hotel until after midnight. The only person there to greet us was the security guard who said the only thing she could do was give us the keys to our rooms, if there were any problems with the rooms we would have to wait until morning to get them resolved. This hotel has no elevator and they put the room with 2 beds on the second floor (even though I requested handicap accessible), so my 83 year old parents (one with a bad back and one with double knee replacement) and I (with a full-leg brace due to recent knee surgery) had to climb up the stairs to get to our room. The security guard said we could call her until 1 am if we needed any additional pillows or blankets, but when we called she didn't answer. So, there's no one (not even security) at this hotel from 1 am until someone gets in in the morning. The room was so damp and mildewy, it felt like our sheets had just been taken out of the washer and never put in the dryer. Would not recommend this place AT ALL!
Stayed 1 night in Dec 2023
Response from AL on 30 Jan 2024
Aloha,First, I would like to apologize for the issues you encountered during your stay with us. I assure you that this doesn't normally happen. We will address these concerns accordingly. Again, my sincere apologies! We hope that you will give our hotel another chance in the future. Mahalo for your honest review!

6/10 Okay

Bruce

Disliked: Cleanliness, property conditions & facilities, room comfort
Beautiful Sunrises
5 stars for the ocean view, sunrises, and nearby beaches, restaurants, and shopping. Nice small pool, hot tub, and pool bar but the room we stayed in needs a serious renovation (bed, bathroom, kitchen, doors, furniture, etc). Cleanliness could also be better.
Stayed 5 nights in Jan 2024
Response from AL on 22 Jan 2024
Mahalo for staying at the Aston Islander on the Beach and for giving us a review!

10/10 Excellent

Sumit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AL on 22 Jan 2024
Mahalo for giving us a review! Have a great day!