Indoor pool, outdoor pool, pool loungers

Reviews of Hyatt Regency Istanbul Ataköy

5 out of 5
Hyatt Regency Istanbul Ataköy
Atakoy 2-5-6, Kisim, Rauf Orbay Caddesi Sahil Yolu No 2/1, Istanbul, Istanbul

Reviews

8.6

Excellent

Rating 10 - Excellent. 502 out of 891 reviews" "
Rating 8 - Good. 225 out of 891 reviews" "
Rating 6 - Okay. 73 out of 891 reviews" "
Rating 4 - Poor. 47 out of 891 reviews" "
Rating 2 - Terrible. 44 out of 891 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ali

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
I recently stayed at the Hyatt Regency Istanbul Ataköy Hotel in a deluxe room, and unfortunately, my experience was far from satisfactory. Firstly, at 2:00 AM, my partner and I were abruptly awakened by a loud sound, only to find that a panel of the ceiling had suddenly opened. This unexpected event not only startled us but also raised serious concerns about the safety and maintenance standards of the hotel. Furthermore, despite hanging the "Do Not Disturb" sign on our door, we were shocked to discover that room service had entered our room without consent. Our personal belongings, including our clothes, were moved around, which is a clear violation of privacy and hotel etiquette. Overall, this experience left us deeply disappointed and concerned about the quality of service and attention to detail at the Hyatt Regency Istanbul Ataköy Hotel. I cannot recommend this establishment based on my experience and urge potential guests to reconsider their options before booking.
Stayed 6 nights in Apr 2024
Response from CansuY on 3 May 2024
Dear Valued Guest,Thank you for sharing your comments with us. We would like to state once again that every comment made by our guests is very valuable for us. We're disappointed to hear that your experience didn't live up to your expectations. Please feel free to contact us directly so we can discuss your experience further and work towards resolving any issues.Best Regards, Guest Relations

8/10 Good

Abdullah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that I had to validate the parking ticket every time I had to leave the property sometimes multiple times a day.
Stayed 6 nights in Apr 2024
Response from Emre K. on 25 Apr 2024
Dear Abdullah,Thank you for leaving your feedback regarding your recent stay.We are sorry that your experience did not match your expectations of Hyatt Regency Istanbul Atakoy. As always, it is a concern when our guests have an experience that is not reflective of the usual experience as we’re deeply committed to delivering exceptional hospitality experience.Please be confident that your comments will be passed onto the relevant department to ensure that our team members are aware of these issues.We hope that you return to the property in the future so you can experience these changes first hand.Kind regards,

2/10 Terrible

Patrick

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay at this Hotel
Stayed 4 nights in Apr 2024
Response from CansuY on 26 Apr 2024
Dear Valued Guest,Thank you for sharing your comments with us. We would like to state once again that every comment made by our guests is very valuable for us. We are sorry to hear your negative experience with your staying.If you share the details of your accommodation and experience with the email address below, we can conduct a better investigation and get back to you.At Hyatt, we sincerely value our guest’s feedback, as it enables us to enhance the areas of concern and better our service quality.Email : ISTHR-GSM@hyatt.comBest Regards, Guest Relations

10/10 Excellent

hussein

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest and staff are patient
Stayed 3 nights in Apr 2024
Response from CansuY on 24 Apr 2024
Dear Valued Guest,Thank you for your valuable time and comments on our hotel.We are very happy to serve you with our friendly service. I will be delighted to share your beautiful compliments with our teammates.We hope to welcome you and your family back as soon as possible...Kind Regards,Guest Relations

8/10 Good

Anuj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good comfortable stay. If you have work/things to do in this area, then great, Otherwise better to stay in old town side or Asia side. As travelling takes about 1hour.
Stayed 2 nights in Apr 2024
Response from CansuY on 24 Apr 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you had a good and comfortable stay.We hope you enjoyed your stay with us despite our location. If you ever find yourself needing accommodations in this area again, we would be delighted to welcome you back.Best Regards,Guest Relations

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 1 night in Apr 2024
Response from CansuY on 24 Apr 2024
Dear Guest,Thank you very much for taking the time to share your recent Hyatt Regency Istanbul Atakoy experience with us.We are happy to know that you enjoyed your stay.We hope to welcome you back as soon as possible..Best Regards,Guest Relations

4/10 Poor

Hussein

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The AC unit did not work properly. They tried to fix it but it still did not work to cool the unit enough. I could not stay in the unit during the day because it was hot inside
Stayed 2 nights in Mar 2024
Response from CansuY on 24 Apr 2024
Dear Guest,Thank you for giving us feedback. We would like to apologize for the difficulties you experienced during your stay at the hotel and I can assure you that any concerns you have raised have been forwarded to the management team for remediation and urgent action.Please accept our apologies again for not meeting your expectations, and we look forward to the chance to welcome you again at Hyatt Regency Istanbul Ataköy in the near future.Best Regards,Guest Relations

10/10 Excellent

Sitti Saimah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from CansuY on 24 Apr 2024
Dear Valued Guest,Thank you very much for your time to evaluate your recent stay and for sharing your motivating feedback with other travelers. We are glad that you have enjoyed your stay with us.Looking forward to seeing you with us again.Sincerely,Guest Relations

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and service!
Stayed 3 nights in Apr 2024
Response from CansuY on 8 Apr 2024
Dear Valued Guest,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience with us. We look forward to welcoming you back soon!Best regardsGuest Relations

10/10 Excellent

omer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location
Stayed 2 nights in Mar 2024
Response from CansuY on 2 Apr 2024
Dear Valued Guest,Thank you for your valuable time and comments on our hotel.We are very happy to serve you with our fascinating view, location and friendly service. We hope to welcome you and your family back as soon as possible...Kind Regards,Guest Relations

10/10 Excellent

Sven, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from CansuY on 18 Mar 2024
Dear Guest,Your 5-star rating on Expedia has truly made our day! Thank you for sharing your positive experience with us. We are dedicated to providing the best service possible, and we are thrilled to hear that we met your expectations. We can't wait to welcome you back to our hotel. Your next fantastic stay awaits! Best Regards,Guest Relations

8/10 Good

Mosi

Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in
Stayed 2 nights in Feb 2024
Response from CansuY on 6 Mar 2024
Dear Valued Guest,Thank you for choosing Hyatt Regency Istanbul Atakoy. We was pleased to learn that we managed to meet your expectations during your visit. We hope to welcome you as soon as possible...Kind Regards,Guest Relations

10/10 Excellent

Husam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 5 nights in Feb 2024
Response from CansuY on 6 Mar 2024
Dear Valued Guest,Thank you for taking your precious time to share with us the details of your recent experience at Hyatt Regency Istanbul Atakoy. We are delighted to learn that you have enjoyed every single moment of your stay.We look forward to welcoming you back on many more days.Warm Regards,Guest Relations

2/10 Terrible

Andreh

Stayed 1 night in Feb 2024
Response from CansuY on 25 Mar 2024
Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay.It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Atakoy.We look forward to welcoming you back on many more days.Warm Regards,Guest Relations

10/10 Excellent

Kuanysh

Stayed 9 nights in Jan 2024
Response from CansuY on 15 Feb 2024
Dear Valued Guest,Thank you for choosing to stay with us at Hyatt Regency Istanbul Atakoy and for sharing your feedback regarding your recent visit. We greatly appreciate your positive feedback and are thrilled to know that you had a fantastic experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.We look forward to having the pleasure of welcoming you back to our hotel in the future.Best regards,Guest Relations

10/10 Excellent

Abdulmalik

Stayed 2 nights in Jan 2024
Response from CansuY on 22 Mar 2024
Dear Valued Guest,Thank you for choosing Hyatt Regency for your stay and for taking your valuable time to share your comments with us. Hope to see you again in your future stays.Best RegardsGuest Relations

10/10 Excellent

Sven, Riverside

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel and location. Beds are comfy and great soak tub. The hotel facilities are amazing especially the pool. The breakfast is good but on the pricey side. Overall our favorite hotel in Florya.
Stayed 3 nights in Feb 2024
Response from CansuY on 8 Feb 2024
Dear Guest,Thank you for selecting Hyatt Regency Istanbul Atakoy for your stay, and for taking the time to share your feedback about your recent visit. We are thrilled to hear that your experience with us was enjoyable.It was our pleasure to host you, and we eagerly anticipate the opportunity to welcome you back to Hyatt Regency Istanbul Atakoy in the future. Kind Regards,Guest Relations

10/10 Excellent

NEDELJKA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel quite a bit and I can wholeheartedly say that the staff and facilities at this property are absolutely incredible! I will definitely be visiting again!
Stayed 11 nights in Jan 2024
Response from CansuY on 15 Feb 2024
Dear Valued Guest,Thank you for choosing Hyatt Regency for your stay and for taking your valuable time to share your comments with us. Thank you so much for your kind words! We're delighted to hear that you had such a fantastic experience with our staff and facilities. We can't wait to welcome you back again soon! Best Regards,Guest Relations

10/10 Excellent

ayman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Every thing was good i’am happy with you
Stayed 2 nights in Feb 2024
Response from CansuY on 6 Feb 2024
Dear Guest,Thank you for choosing Hyatt Regency Istanbul Atakoy for your stay, and for taking the time to share your feedback about your recent visit. We are thrilled to hear that your experience with us was enjoyable. We are always looking forward to welcome you again at Hyatt Regency Istanbul Atakoy.Kind Regards,Guest Relations

10/10 Excellent

Muberra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing experience all the time! Very clean rooms and friendly people made our stay comfortable!
Stayed 4 nights in Jan 2024
Response from CansuY on 31 Jan 2024
Dear Guest,Thank you for selecting Hyatt Regency Istanbul Atakoy for your stay, and for taking the time to share your feedback about your recent visit. We are thrilled to hear that your experience with us was enjoyable.Your positive comments serve as a tremendous motivation for our team, and they inspire us to continuously enhance our services to exceed your expectations. We genuinely appreciate your encouraging words and the recognition of our efforts to provide a memorable stay.It was our pleasure to host you, and we eagerly anticipate the opportunity to welcome you back to Hyatt Regency Istanbul Atakoy in the future. Kind Regards,Guest Relations

10/10 Excellent

Andrey

Servise is the best. Interior and breakfast also is very nice. Thank you!
Stayed 1 night in Jan 2024
Response from CansuY on 29 Jan 2024
Dear Valued Guest,We are delighted to learn that you have enjoyed your personalized stay and the services given by our enthusiastic staff. Our main asset is our staff and we believe that only people can make a difference when you compare equivalent hotels in terms of emotional luxury.Your motivating comments were shared with the rest of the team on your behalf with great pleasure.Best Regards,Guest Relations

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from CansuY on 12 Jan 2024
Dear Guest,Thank you for selecting Hyatt Regency Istanbul Atakoy for your stay, and for taking the time to share your feedback about your recent visit. We are thrilled to hear that your experience with us was enjoyable.It was our pleasure to host you, and we eagerly anticipate the opportunity to welcome you back to Hyatt Regency Istanbul Atakoy in the future. Kind Regards,Guest Relations

8/10 Good

tamari

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from CansuY on 25 Dec 2023
Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay.It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Atakoy.We look forward to welcoming you back on many more days.Warm Regards,Guest Relations

10/10 Excellent

Sven

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful hotel and service. The accommodations were amazing. The room was clean and beds were very comfortable. Enough space to work and internet was fast. The indoor pool and spa was a nice way to relax in the evening and the rooftop bar and restaurant had a spectacular view and delicious drinks. I would definitely return to this hotel.
Response from CansuY on 15 Feb 2024
Dear Valued Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you had such a fantastic experience at our hotel. It's wonderful to know that you enjoyed our accommodations, staff, and facilities. We eagerly anticipate your return on your next visit!Best Regards,Guest Relations

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from CansuY on 18 Dec 2023
Dear Valued Guest,Thank you for choosing Hyatt Regency for your stay and for taking your valuable time to share your comments with us. Glad to hear that you had a nice stay. Hope to see you again in your future stays.Best RegardsGuest Relations

8/10 Good

Peshawa ameen sediq

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay and good location
Stayed 3 nights in Nov 2023
Response from CansuY on 30 Nov 2023
Dear Valued Guest,Thank you for choosing to stay with us at Hyatt Regency Istanbul Atakoy and for sharing your feedback regarding your recent visit. We are indeed delighted to learn that you have fully enjoyed the time spent with us. We are always looking forward to welcome you again at Hyatt Regency Istanbul AtakoyKind Regards,Guest Relations

8/10 Good

Khalil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from CansuY on 30 Nov 2023
Dear Valued Guest,Thank you for choosing Hyatt Regency for your stay and for taking your valuable time to share your comments with us. Glad to hear that you had a nice stay. Hope to see you again in your future stays.Best RegardsGuest Relations

8/10 Good

Adel

Travelled with family
Liked: Amenities
The spa was very good , but the area near the sea was dirty
Stayed 9 nights in Nov 2023
Response from CansuY on 23 Nov 2023
Dear Guest,Thank you for your feedback! We're delighted to hear that you enjoyed the spa. We apologize for any inconvenience caused by the lack of cleanliness in the seaside area. At Hyatt, we sincerely value our guest’s feedback, as it enables us to enhance the areas of concern and better our service quality.Best Regards,Guest Relations

10/10 Excellent

Darryn, Chilliwack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Courteous, polite and friendly staff, most if not all staff spoke perfect English.
Stayed 5 nights in Nov 2023
Response from CansuY on 20 Nov 2023
Dear Guest,Thank you so much for your kind words! We're delighted to hear that you had a great stay and that our staff's courtesy and friendliness made a positive impression. We strive to provide excellent service, and we're thrilled that you felt well taken care of. We look forward to welcoming you back.Best regards,Guest Relations

4/10 Poor

Yousef

Travelled with family
Cleaning and parking was not good
Not so good, also the reception during reservation took for one room sea view 192 USD, and before they told me ithe totally price is 160 USD we are so upset from that miss understanding.
Stayed 1 night in Nov 2023
Response from CansuY on 20 Nov 2023
Dear Guest,Thank you for your time and sharing your feedbacks regarding your recent stay at Hyatt Regency Istanbul Atakoy Hotel. We would like to state once again that every comment made by our guests is very valuable for us. As we pride ourselves to meet and exceed our guest expectations, we were both surprised and disappointed to hear that you were not completely satisfied with your hotel stay. Please accept our most sincere apologies for all the inconveniences that have been caused.We would like to express our truly gratitude for the points raised and therefore an investigation was conducted to ensure we address these issues accordingly to your feedback.We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Guest Relations

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and super clean hotel
Everything was great Mattress could be better Ezgi from the reception desk was very welcoming and helpful
Stayed 2 nights in Nov 2023
Response from CansuY on 13 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great overall experience during your stay.Your comment about the mattress is duly noted, and we appreciate your input. Guest comfort is a top priority for us, and we'll certainly take your suggestion into consideration as we strive to enhance our accommodations.We're particularly pleased to hear that Ezgi from the reception desk made a positive impression. We'll make sure to pass along your compliments to her. It's always rewarding to know that our team members are delivering the welcoming and helpful service we aim for.We hope to have the pleasure of welcoming you back in the future.Warm regards,Guest Relations

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Nov 2023
Response from CansuY on 6 Nov 2023
Dear Valued Guest,Thank you for choosing to stay with us at Hyatt Regency Istanbul Atakoy and for sharing your feedback regarding your recent visit. We are indeed delighted to learn that you have fully enjoyed the time spent with us. We are always looking forward to welcome you again at Hyatt Regency Istanbul AtakoyKind Regards,Guest Relations

10/10 Excellent

Beecher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not a big fan of hotels and this property exceeded my expectations. It’s beautiful and the room I was staying in had breath taking views. The hotel is forty minutes from the main airport and most tourist attractions are twenty minutes away. My only complaint that I had staying here was suspecting a camera being inside of my room. I heard clicking sound whenever I moved around the room. I searched the room thoroughly and I never found one.
Stayed 6 nights in Sep 2023
Response from CansuY on 10 Nov 2023
Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. We are indeed delighted to learn that you have fully enjoyed the time spent with us. According to guest privacy rules, there are no cameras in any of our hotel guest rooms under the Hyatt Global brand.Cameras, which are mandatory for security reasons in the hotel, are located in visible public areas and with announcements stating that there are cameras there.During the controls by our technical team, it was reported that no device in the room made any disturbing noise.Looking forward to seeing you with us again in the near future.Best Regards,Guest Relations

8/10 Good

Hanna Georges

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice well maintained very clean . We had two rooms on the third day small little thing they could done better they cleaned one room and the didn’t not clean the second room but we managed and we requested clean towels and water and we made it work.
Stayed 3 nights in Sep 2023
Response from Cansuy on 3 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our property to be very nice, well-maintained, and clean. We sincerely apologize for the oversight in cleaning your second room on the third day of your stay. This should not have happened, and we appreciate your understanding in managing the situation. We have taken note of your feedback and will work diligently to ensure this does not occur in the future.Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back in the future, providing you with an even better experience.Thank you for choosing to stay with us.Warm regards,Guest Relations

8/10 Good

Jessi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Sep 2023
Response from Cansuy on 2 Oct 2023
Dear Valued Guest,Thank you for your evaluation and your recognition. We are glad that our colleagues were able to exceed your expectations and you enjoyed your stay overall.We are looking forward to welcoming you again.Kind Regards,Guest Relations

10/10 Excellent

Dorsa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property! Very lowkey and calm.
Stayed 5 nights in Sep 2023
Response from CansuY on 1 Nov 2023
Dear Guest,Thank you so much for taking the time to share your wonderful review! We truly appreciate your kind words. It's fantastic to hear that you found our property to be amazing, lowkey, and calm.We strive to create a tranquil and relaxing environment for our guests, and we're delighted to know that you had such a peaceful experience during your stay. Your satisfaction is our top priority.We are looking forward to welcoming you again.Best regards,

10/10 Excellent

Ehsan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Cansuy on 2 Oct 2023
Dear Valued Guest,Thank you for choosing to stay with us at Hyatt Regency Istanbul Atakoy and for sharing your feedback regarding your recent visit. We are indeed delighted to learn that you have fully enjoyed the time spent with us. We are always looking forward to welcome you again at Hyatt Regency Istanbul AtakoyKind Regards,Guest Relations

6/10 Okay

JORGE

Travelled with group
Liked: Cleanliness, property conditions & facilities
Slow internet, but really slow to work
Stayed 4 nights in Sep 2023
Response from Cansu on 28 Sep 2023
Dear Jorge,Thank you very much for taking the time to share your feedback by expressing your thoughts. It is with deep regret that we read your recent experience at Hyatt Regency Istanbul Atakoy. We are sorry that we were not able to meet your expectations in terms of product and service. Together with my team, I hope to welcome you back again soon and provide you our high level of service and attentiveness.Warm Regards,Guest Relations

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Istanbul - September 2023
Hotel was spot on, modern, clean (smells amazing everywhere), quiet and great service. It’s a fair way from the main tourist area but we knew that when we booked. Pool area is really nice - spacious and good for sun worshippers like me 😎 The rooftop bar ‘Vue’ is a nice treat at the end of the day, even if just for a few drinks. Special mention to Cigdem who made us feel really welcome there.
Stayed 4 nights in Sep 2023
Response from Cansu on 28 Sep 2023
Dear Thomas,Thank you for taking your precious time to share with us the details of your recent experience at Hyatt Regency Istanbul Atakoy. We are delighted to learn that you have enjoyed every single moment of your stay and your motivating comments were shared with the rest of the team on your behalf with a great pleasure.We look forward to welcoming you back on many more days.Warm Regards,Guest Relations

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable, clean excellent customer service and the food was great
Stayed 2 nights in Sep 2023
Response from CansuY on 18 Sep 2023
Dear Helen Khanbabaian,Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience with us. Providing excellent customer service, maintaining cleanliness, and serving delicious food are our top priorities, and it's fantastic to know that we met your expectations. Your feedback means a lot to us, and we look forward to welcoming you back in the future. We're here to make your next visit even more enjoyable!Best Regards,Guest Relations

10/10 Excellent

Mohamad, Edmonton

Stayed 5 nights in Sep 2023
Response from Cansuy on 2 Oct 2023
Dear Valued Guest,Thank you for choosing Hyatt Regency for your stay and for taking your valuable time to share your comments with us. Glad to hear that you had a nice stay. Hope to see you again in your future stays.Best RegardsGuest Relations

2/10 Terrible

YOUSEFF

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is not family hotel and is not in standard of Hyatt Regency
Stayed 2 nights in Aug 2023
Response from CansuY on 28 Aug 2023
Dear Valued Guest,We appreciate your feedback regarding your recent stay with us. We apologize if your experience did not meet your expectations in terms of being a family-friendly hotel or living up to the standard you anticipated from a Hyatt Regency property.Your comments are valuable to us as they help us understand areas where we may need to improve. We strive to provide a comfortable and enjoyable experience for all our guests, and we apologize if we fell short in meeting that goal during your stay.We hope to have the opportunity to regain your trust and provide you with a more positive experience should you choose to stay with us again in the future.Best regards,

8/10 Good

Rupa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Facilities ane front desk is great. However room service and restuarant and room and restaurant dining food quality is well below five star hotel.
Stayed 6 nights in Aug 2023
Response from CansuY on 28 Aug 2023
Dear Valued Guest,Thank you for taking the time to provide your feedback on your recent experience at our hotel. We greatly appreciate your positive comments about our facilities and front desk services.We apologize that your experience with room service and dining in our restaurant did not meet the high standards you expected from a five-star hotel. Your feedback is invaluable in helping us identify areas where we can improve our offerings and enhance the overall guest experience. We take your comments seriously and will be reviewing our food quality and service procedures to ensure that they align with the level of excellence that our guests deserve. We apologize for any inconvenience this may have caused during your stay. We would be grateful for another opportunity to serve you and provide you with a more satisfying experience in the future.Best regards,Guest Relations

10/10 Excellent

Frank

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Safe, Clean, good service, quality food,
Stayed 5 nights in Jul 2023
Response from CansuY on 3 Aug 2023
Dear Gulfer Kalabalik, Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. The safety and comfort of our guests are always our top priority. We maintain our cleanliness standards at the highest level and combine quality service with delicious food. We are delighted to have pleased you! We look forward to welcoming you for future visits.Best Regards,Guest Relations

10/10 Excellent

Viktor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Jun 2023
Response from tolgak on 4 Jul 2023
Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay.It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Atakoy We look forward to welcoming you back on many more days.Warm Regards,Guest Relations

6/10 Okay

Bianca

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Hotel located in a good area, however the deco is dated and fixtures and fitting are falling apart in room. The reception staff lack basic meet and greet.
Stayed 4 nights in Jun 2023
Response from CansuY on 26 Jun 2023
Dear Valued Guest,Thank you very much for taking the time to share your feedback by expressing your thoughts. It is with deep regret that we read your recent experience at Hyatt Regency Istanbul Atakoy. We are sorry that we were not able to meet your expectations in terms of product and service. Together with my team, I hope to welcome you back again soon and provide you our high level of service and attentiveness.Warm Regards,Guest Relations

2/10 Terrible

Elijah

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a big RIP OFF !!! 80’lira for bottle of water.Roof top bar is EXTREMELY expensive. Their prices even higher than Beverly Hills !!!! don’t waste your time !!!
Stayed 1 night in Jun 2023
Response from tolgak on 5 Jun 2023
Dear Valued Guest, Thank you for your time and sharing your feedbacks regarding your recent stay at Hyatt Regency Istanbul Atakoy Hotel. We are sorry to hear your negative experience with your staying.. You may kindly ensure that all the details you have provided will be shared with our related department head and the management as well in order to provide a flawless stay on your next visit. Your comments are very important to us and are given high regard. They will definitely help us reassess our services so that we can fully meet your expectations in the future. We hope this negative experience will not affect your general opinion about our hotel and hope to see you again in Istanbul to provide a better service. Guest Relations.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were extremely friendly and attentive (particularly the gentleman that checked me in) he made a point of finding me during my stay to ensure everything was to my liking.
Stayed 2 nights in May 2023
Response from CansuY on 29 May 2023
Dear Valued Guest,We are delighted to learn that you have enjoyed your personalized stay and the services given by our enthusiastic staff. Our main asset is our staff and we believe that only people can make a difference when you compare equivalent hotels in terms of emotional luxury.Your motivating comments were shared with the rest of the team on your behalf with great pleasure.We look forward to welcoming you back soon for another splendid experience.Best RegardsGuest Relations

10/10 Excellent

Hesham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2023
Response from Karink on 27 May 2023
Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay.It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Hyatt Regency Istanbul Atakoy We look forward to welcoming you back on many more days.Warm Regards,Guest Relations

10/10 Excellent

saud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 7 nights in May 2023
Response from CansuY on 22 May 2023
Dear Valued Guest,Thank you very much for your time to evaluate your recent stay and for sharing your motivating feedback with other travelers. We are glad that you have enjoyed your stay with us.Looking forward to seeing you with us again.Sincerely,Guest Relations