135-137 Ly Tu Trong Str, Ben Thanh Ward, District 1, Ho Chi Minh City
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from SUNRISE CENTRAL HOTEL on 19 May 2024
Thank you for taking the time to tell us about your experience at Sunrise Central Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sunrise, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem for our continuous improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely,
6/10 Okay
Ken
2 May 2024
Liked: Cleanliness, staff & service
Good buffet. Kitchen staffs were helpful.
Front desk gentleman gave a tiny room that's not what I reserved, and paid in advance. He corrected after I told him so.
Ken
Stayed 4 nights in Apr 2024
Response from SUNRISE CENTRAL HOTEL on 9 May 2024
First of all, I would like to thank you for your time and your constructive feedback. We are truly sorry that your experience was not as pleasant as it should have been. We appreciate all critiques as it greatly assists us in our commitment to constant improvement. In regards to your concern about the unpleasant service, I am aware of the situation and will take actions to improve staff skills as well as demeanor. I will personally work on this with the team as customer’s satisfaction always remains our priority. Please accept my sincere apology for your experience. Once again, we thank you for your comments and hope to win the chance to wow you again. Please let us know your next visit to Sunrise Central Hotel and we will make sure every effort to be made for providing you the best service we always strive for. Sincerely,
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"
6/10 Okay
Phuong
1 Mar 2024
Phuong
Stayed 2 nights in Feb 2024
Response from SUNRISE CENTRAL HOTEL on 8 Apr 2024
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"
10/10 Excellent
Carter, Henderson
23 Feb 2024
Nice hotel in a great location! In walking distance to many, many sites, shops, and restaurants. Will gladly stay here again on my next trip to Vietnam!
Carter
Stayed 6 nights in Feb 2024
Response from SUNRISE CENTRAL HOTEL on 9 Mar 2024
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"
4/10 Poor
Paul
22 Jan 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The room lot more smaller than what they described 344 sq feet .all the bed sheets are old .
Paul
Stayed 15 nights in Dec 2023
Response from SUNRISE CENTRAL HOTEL on 9 Mar 2024
Thank you for your vote. We have taken this matter seriously and are sorry for the inconvenience caused to our customers. We look forward to having the opportunity to serve you again in the future. Best regards!
The nearby restaurants and coffee shops made walking at meal time a very short excursion. I frequently visited Taco Del Sol!
I heard a few construction noises while in my room but don’t think it ever interfered with sleep or TV watching.
Michael
Stayed 5 nights in Nov 2023
Response from SUNRISE CENTRAL HOTEL on 29 Nov 2023
Thank you for taking the time to tell us about your experience at Sunrise Central Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sunrise, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem for our continuous improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely,
The staff are great but the management is very bad.
We booked for stayed 10 days but on the 7 days they are cancel our booking without notice and put the price up. I did talk to the manager and they offered us to look for another hotels somewhere with may have a cheaper room.
I never see any rules like this anywhere in the world .
We end up moving out another hotel with cost us a lots more with taxis and short notice booking charges this is make our lives upside down,we are on vacation and don’t need something like this I hoping any traveling out there before you booking staying at Sunrise central h c m city think twice . I recommend this is the worst management and I will never come back to stay at this hotel again Sunrises central Ho Chi Minh City.
Hanh
Stayed 8 nights in Nov 2023
10/10 Excellent
Kim
Travelled with family
20 Nov 2023
Liked: Staff & service
Ok
Kim
Stayed 1 night in Nov 2023
Response from SUNRISE CENTRAL HOTEL on 24 Nov 2023
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"
8/10 Good
tien v
Travelled with partner
17 Nov 2023
Liked: Cleanliness, staff & service
The bed is super big ( even bigger than the king size bed) but the room is too small. The facility is very clean but sometimes we smelled the sewage!!! The breakfast is excellent and the staff is very nice. Location is perfect for tourists.
tien v
Stayed 4 nights in Nov 2023
Response from SUNRISE CENTRAL HOTEL on 24 Nov 2023
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"
8/10 Good
Jane
Travelled with group
30 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Next hotel is under renovation very noisy
Jane
Stayed 3 nights in Oct 2023
Response from SUNRISE CENTRAL HOTEL on 24 Nov 2023
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"Thank you very much for choosing Sunrise Central Hotel when staying in Ho Chi Minh City and taking the time to review the hotel. We hope to continue to receive your trust and support in the future. Best regards,Thank you for taking the time to tell us about your experience at Sunrise Central Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sunrise, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem for our continuous improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely,Thank you for your vote. We have taken this matter seriously and are sorry for the inconvenience caused to our customers. We look forward to having the opportunity to serve you again in the future. Best regards!
staffs are very friendly and helpful. They showed us where to eat good foods and booked us rides
Tim
Stayed 2 nights in Oct 2023
Response from SUNRISE CENTRAL HOTEL on 24 Nov 2023
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"
Response from SUNRISE CENTRAL HOTEL on 24 Nov 2023
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"
8/10 Good
Taryn
22 Oct 2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
Taryn
Stayed 3 nights in Oct 2023
Response from SUNRISE CENTRAL HOTEL on 24 Nov 2023
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"
Response from SUNRISE CENTRAL HOTEL on 24 Nov 2023
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"
Response from SUNRISE CENTRAL HOTEL on 24 Nov 2023
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"
8/10 Good
Tracy
13 Oct 2023
Liked: Staff & service
Tracy
Stayed 11 nights in Sep 2023
Response from SUNRISE CENTRAL HOTEL on 24 Nov 2023
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"
6/10 Okay
Abrum
7 Oct 2023
The beds were the biggest let down, super uncomfortable. Everything else was great
Abrum
Stayed 1 night in Sep 2023
Response from SUNRISE CENTRAL HOTEL on 24 Nov 2023
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"
10/10 Excellent
Kristy
22 Sep 2023
Kristy
Stayed 14 nights in Sep 2023
Response from SUNRISE CENTRAL HOTEL on 24 Nov 2023
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"
"Thank you for choosing to stay at Sunrise Central Hotel and sharing your amazing experience with us!We are delighted to know that you’ve had a great stay experience with us, especially with our central location and the warm hospitality service of our team. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at Sunrise Central Hotel to a higher level.Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time.Warm regards,SUNRISE TEAM"
"Thank you for choosing to stay at Sunrise Central Hotel and sharing your amazing experience with us!We are delighted to know that you’ve had a great stay experience with us, especially with our central location and the warm hospitality service of our team. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at Sunrise Central Hotel to a higher level.Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time.Warm regards,SUNRISE TEAM"
Average three star hotel... nothing really great or bad. Close walk to main street and market.
James
Stayed 1 night in Aug 2023
Response from SUNRISE TEAM on 22 Sep 2023
Thank you very much for choosing Sunrise Central Hotel when staying in Ho Chi Minh City and taking the time to review the hotel. We hope to continue to receive your trust and support in the future. Best regards,
My sons' new watches went missing during our stay there and reported to the hotel. After returned home from the trip, we wrote three times to the hotel management to follow up about the incident but got no reply!
Response from Sunrise Central Hotel on 11 Jul 2023
Thank you very much for choosing Sunrise Central Hotel when staying in Ho Chi Minh City and taking the time to review the hotel. We hope to continue to receive your trust and support in the future. Best regards,
8/10 Good
martin
15 Jun 2023
martin
Stayed 5 nights in Jun 2023
Response from Sunrise Central Hotel on 11 Jul 2023
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"
The worst hotel i have stay in my 40 years of travel they have nothing in that hotel that works
George
Stayed 4 nights in Jun 2023
Response from SUNRISE TEAM on 9 Jun 2023
Thank you for your vote. We have taken this matter seriously and are sorry for the inconvenience caused to our customers. We look forward to having the opportunity to serve you again in the future. Best regards!
I liked everything about my stay except two very minor details. It was a small cozy size (prefect) but no window. The second, no hot water, though the weather was pretty hot, so the warm water worked fine.
Rory
Stayed 4 nights in Apr 2023
Response from SUNRISE TEAM on 18 Apr 2023
Thank you for taking the time to tell us about your experience at Sunrise Central Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sunrise, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem for our continuous improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely,
Dear our beloved guest. Warmest greetings from Sunrise Central Hotel. Thank you for your review and for choosing our hotel. We are happy that you ẹnjoyed your stay and we are looking forward to welcoming you back to our hotel in the very nere future. Sincerely.
10/10 Excellent
jesus
11 Apr 2023
jesus
Stayed 3 nights in Apr 2023
Response from SUNRISE TEAM on 2 May 2023
Dear our beloved guest. Warmest greetings from Sunrise Central Hotel. Thank you for your review and for choosing our hotel. We are happy that you ẹnjoyed your stay and we are looking forward to welcoming you back to our hotel in the very nere future. Sincerely.
8/10 Good
Stephen
7 Apr 2023
Stephen
Stayed 4 nights in Mar 2023
Response from SUNRISE TEAM on 28 Apr 2023
Dear our beloved guest. Warmest greetings from Sunrise Central Hotel. Thank you for your review and for choosing our hotel. We are happy that you ẹnjoyed your stay and we are looking forward to welcoming you back to our hotel in the very nere future. Sincerely.
8/10 Good
alluri
4 Apr 2023
alluri
Stayed 1 night in Apr 2023
Response from SUNRISE TEAM on 25 Apr 2023
Dear our beloved guest. Warmest greetings from Sunrise Central Hotel. Thank you for your review and for choosing our hotel. We are happy that you ẹnjoyed your stay and we are looking forward to welcoming you back to our hotel in the very nere future. Sincerely.
8/10 Good
Tieu
Travelled with family
27 Mar 2023
Liked: Cleanliness, staff & service
Tieu
Stayed 2 nights in Mar 2023
Response from Sunrise Central Hotel on 29 Mar 2023
"Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"
6/10 Okay
Julie
14 Mar 2023
Julie
Stayed 3 nights in Mar 2023
Response from SUNRISE TEAM on 4 Apr 2023
Thank you very much for choosing Sunrise Central Hotel when staying in Ho Chi Minh City and taking the time to review the hotel. We hope to continue to receive your trust and support in the future. Best regards,
10/10 Excellent
Van Minh
10 Mar 2023
Van Minh
Stayed 1 night in Mar 2023
Response from SUNRISE TEAM on 15 Mar 2023
Thank you very much for choosing Sunrise Central Hotel when staying in Ho Chi Minh City and taking the time to review the hotel. We hope to continue to receive your trust and support in the future. Best regards,
Just like the location, hotel staff like to make assumption that my partner who is a local came to visit me was not proper. She is my FUTURE wife fyi.
MENG SUA
Stayed 5 nights in Mar 2023
Response from Sunrise Central Hotel on 11 Mar 2023
Thank you for your vote. We have taken this matter seriously and are sorry for the inconvenience caused to our customers. We look forward to having the opportunity to serve you again in the future. Best regards!
Thank you very much for choosing Sunrise Central Hotel when staying in Ho Chi Minh City. Thank you very much for taking the time to review the hotel. We hope to continue to receive your trust and support in the future. Best regards,
Enjoyed our stay with Sunrise Central. Great locat
Enjoyed our stay with Sunrise. Great location in district 1. Very close to the market. Staff were very helpful and friendly.
Dorothy
Stayed 1 night in Feb 2023
Response from SUNRISE TEAM on 28 Feb 2023
Thank you very much for choosing Sunrise Central Hotel when staying in Ho Chi Minh City.Thank you very much for taking the time to review the hotel.We hope to continue to receive your trust and support in the future.Best regards,
Response from Sunrise Central Hotel on 23 Feb 2023
Thank you for choosing Sunrise Central Hotel. Your satisfaction is a great encouragement to us. All staff at Sunrise Central Hotel will always strive to best serve guests during their stay. We look forward to welcoming you again in the future. Best Regards!
Noisy and the breakfast was not good at all. Salad not fresh and there is not much food on the server
Julieta
Stayed 1 night in Feb 2023
Response from Sunrise Central Hotel on 15 Feb 2023
Thank you for trusting and choosing Sunrise Central Hotel. We apologize for any unwanted construction noise. We hope to see you again next time and we will repay you with the best service next time. Best Regards
8/10 Good
Marc
Travelled with partner
10 Feb 2023
Liked: Cleanliness, staff & service
Good location ,room decor size is just ok. Very loud at night ,
Marc
Stayed 2 nights in Feb 2023
Response from Sunrise Central Hotel on 11 Feb 2023
Thank you for choosing Sunrise Central Hotel. Your satisfaction is a great encouragement to us. All staff at Sunrise Central Hotel will always strive to best serve guests during their stay. We look forward to welcoming you again in the future. Best Regards!
Response from Sunrise Central Hotel on 11 Feb 2023
Thank you for trusting and choosing Sunrise Central Hotel. We apologize for the inconvenience. Please note, all room types at the hotel are non-smoking. We hope to see you again next time and we will repay you with the best service next time. Best Regards!
We stayed for 10 days at this hotel. The staff, including the cleaner, behaved impeccably. I would definitely stay here again. It's close to everything, too.
Elizabeth
Stayed 10 nights in Jan 2023
Response from Sunrise Central Hotel on 7 Feb 2023
Thank you for choosing Sunrise Central Hotel. Your satisfaction is a great encouragement to us. All staff at Sunrise Central Hotel will always strive to best serve guests during their stay. We look forward to welcoming you again in the future. Best Regards!
Thank you for trusting and choosing Sunrise Central Hotel. We apologize for the inconvenience. We hope to see you again next time and we will repay you with the best service next time. Best Regards!
Ballboy was fantastic, nice dude, showed us some hu tieu that was class 10/10 should get a raise, or just run the place honestly
Angus
Stayed 1 night in Jan 2023
Response from Sunrise Central Hotel on 23 Jan 2023
Thank you for your vote. Your satisfaction is a great encouragement to us. All staff at Sunrise Central Hotel will always strive to best serve guests during their stay. We look forward to welcoming you again in the future. Best Regards!
6/10 Okay
Hanh
Travelled with group
27 Dec 2022
Liked: Staff & service
Disliked: Property conditions & facilities
Need to upgrade many things in the room
Hanh
Response from Sunrise Central Hotel on 28 Dec 2022
Thank you for your comment. We noted all your unpleasant moments while you stayed at Sunrise Central. Your review helped us to improve our services. Hope you have a good trip.Best regard.