5 Zhujiang West Road, Pearl River New City Tianhe District, Guangzhou, Guangdong
Reviews
9.2
Wonderful
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The hotel has amazing view of the city.
Friendly staff who will go out of their way to help us if we needed something.
Definitely will come back again!
The hotel is very luxurious. The staffs from the concierge, bell service to cleaner are all very nice and friendly. We booked a Deluxe Twin Room with City View. The room was on level 83 and the view could be very good if the weather is good. During my stay, the weather was bad so what I could see outside was cloud. I love the bathroom because it is enormously big with heated floor. I got an email from the hotel on the day before i arrived to check on my ETA so they could try to have the room ready when I arrived. They also extended my check out because i accidentally injured my back in the bathroom on the first night. I was very grateful for this because I could have rest more before I flew to Frankfurt later that day.
Exquisite stay. The view from my room of the city and canton tower was spectacular.
The restaurant on the 100th floor is amazing. Delicious food, extra, extra friendly staff and excellent all round service.
There is much to see in the city. The hotel is located in a newer business area so it is a bit far from the scenic old city. There are sufficient restaurants nearby so the travel is not a big issue. Don’t miss the Provincial Museum. It is only 10 minutes walk from the hotel.
Tim who works at the ground floor concierge is a helpful staff.
Exceptional luxury experience. Staffs are polite and professional, room services are truly outstanding. Also great surprise to receive a very beautiful gift box of delicious moon cake. Will definitely plan to come back to stay in the future.
A Remarkable Stay at the Four Seasons in Guangzhou
My stay at the Four Seasons in Guangzhou was made truly special by the exceptional service provided by Jemma and Sue. Their dedication to ensuring guests have a memorable stay is truly commendable. If you're looking for an unforgettable getaway with outstanding hospitality, I highly recommend a stay there.
It's an amazing Hotel
Location, the view, the staff, and the italian restaurant.
Hani
Stayed 2 nights in Aug 2023
10/10 Excellent
Chantal
Business traveller, Travelled with partner
18 Aug 2023
Liked: Cleanliness, staff & service, amenities
Very beautiful hotel with the most comfortable pillows ever, but what is the most important - awesome, wonderful, welcoming staff. Special thanks to the concierge master Pierce. He should be training concierges all around the globe on delivering maximum customer's satisfaction. The best service possibile! Thank you
The attitude of one of receptionists is very bad, whose name is Richard. He was always using Wechat during check in. I’ve been waiting for a while in front of desk, but he was playing mobile phone till I say I’m here for check in. Other staff are excellent.
Shuai
Stayed 1 night in Oct 2021
Response from Four Seasons Hotel Guangzhou on 25 Oct 2021
Dear Shuai,
Thank you for staying with us and taking time to share your sincere feedback. We feel sorry to learn that we have failed in meeting your expectations during the check-in. Please rest assured that our hotel management team has started looking into this issue and discussing how to prevent this problem from happening again. Your comment is highly important for us to enhance our guest experience in the future.
We look forward to welcoming you back again with renewal!
Warm regards,
First class stay ~ excellent room and felt very COVID safe. The staff could not have done more and were very respectful. The breakfast could not be faulted.
Thank you very much. Special thanks to Nancy Ou Yang for her warm welcome, Kent Li and the entire Concierge team, and, really, everyone for their professionalism, warmth, and kindness.