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Reviews of Crowne Plaza Dhaka Gulshan, an IHG Hotel

4.5 out of 5
Crowne Plaza Dhaka Gulshan, an IHG Hotel
6A North Avenue Commercial Area, Dhaka, Dhaka Division

Reviews

9.6

Exceptional

Rating 10 - Excellent. 12 out of 16 reviews" "
Rating 8 - Good. 4 out of 16 reviews" "
Rating 6 - Okay. 0 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.4/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Iftekhar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alex on 24 Dec 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza DHAKA GULSHAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly.Regards,Alexandre Glauser

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Great location
We stayed at this hotel twice in the past when it was under Four Points Sheraton. Front desk service was magnificent then. This time we booked multiple rooms for multiple days. The restaurant service during breakfast was amazing. Food was superb and the restaurant staff was very attentive and cordial. However, the rooms were not so clean and the towels were definitely quite worn out. Management needs to look into replacing the towels.
Stayed 3 nights in May 2023
Response from Shohel on 16 Jun 2023
Dear Sir/Madam, Thank you for taking the time to tell us about your experience at Crowne Plaza DHAKA GULSHAN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. With regards to room cleanliness we have taken a note on this and we will do the necessary to make sure a clean room for you and all of our guest. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,Mohammad ShohelAssistant Front Office Manager

8/10 Good

Mehrina

Stayed 5 nights in May 2023
Response from Shohel on 16 Jun 2023
Dear Sir/Madam, Thank you for taking the time to tell us about your experience at Crowne Plaza DHAKA GULSHAN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,Mohammad ShohelAssistant Front Office Manager

10/10 Excellent

Matthew Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the service and the outgoing staff. A great hotel experience.
Stayed 7 nights in May 2023
Response from Fawaad on 21 May 2023
Dear Mr. Scott,Thank you for taking the time to tell us about your experience at Crowne Plaza DHAKA GULSHAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly.Regards Mohammad Fawaad

10/10 Excellent

Zhiqin, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
All good - will stay next time for sure.
Stayed 1 night in May 2023
Response from Fawaad on 16 May 2023
Dear Valued Guest,Greetings from Crowne Plaza Gulshan Dhaka! We express our gratitude for speaking so highly for each of our offerings. We understand that a seamless experience is concocted when every aspect of a guest’s stay is perfect. It is great to know that from our location to our hospitality, each of our services made your stay spent with us wonderful. Thank you again for commending our offerings. Your patronage and feedback are imperative to us and we hope you would continue honoring us with both. Regards, Mohammad Fawaad Director of Operations

10/10 Excellent

Zhiqin, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service, friendly community and staffs are quite professional. Will stay again for my next travel.
Stayed 3 nights in May 2023
Response from Riyaz Rizvi on 11 May 2023
Dear Mr. Zhiqin Chen Greetings from Crowne Plaza Gulshan Dhaka! We express our gratitude for speaking so highly for each of our offerings. We understand that a seamless experience is concocted when every aspect of a guest’s stay is perfect. It is great to know that from our location to our hospitality, each of our services made your stay spent with us wonderful. Thank you again for commending our offerings. Your patronage and feedback are imperative to us and we hope you would continue honoring us with both. Riyaz Rizvi Rooms Division. Manager

10/10 Excellent

S A, Harrow

Liked: Cleanliness, staff & service, property conditions & facilities
Much needed calm in an otherwise busy, noisy, hectic city.
Stayed 5 nights in May 2023
Response from Fawaad on 16 May 2023
Dear Valued Guest,Greetings from Crowne Plaza Gulshan Dhaka! We express our gratitude for speaking so highly for each of our offerings. We understand that a seamless experience is concocted when every aspect of a guest’s stay is perfect. It is great to know that from our location to our hospitality, each of our services made your stay spent with us wonderful. Thank you again for commending our offerings. Your patronage and feedback are imperative to us and we hope you would continue honoring us with both. Regards, Mohammad Fawaad Director of Operations

10/10 Excellent

Alessandro

Stayed 4 nights in Oct 2023
Response from Alexandre Glauser on 7 Feb 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza DHAKA GULSHAN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Regards, Alexandre Glauser

10/10 Excellent

wong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alex on 21 Dec 2023
Dear Mr. Wong,Thank you for taking the time to tell us about your experience at Crowne Plaza DHAKA GULSHAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly.Regards,Alexandre Glauser

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Absolut amazing hotel, really nice and helpfull staff, good food. Will defently come back again.
Stayed 1 night in Dec 2023
Response from Alex on 15 Dec 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza DHAKA GULSHAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly.Regards,Alexandre Glauser

8/10 Good

Elisa

Stayed 8 nights in Oct 2023
Response from Alexandre Glauser on 11 Nov 2023
Dear Elisa, Greetings from Crowne Plaza Dhaka Gulshan Dhaka! We express our gratitude for speaking so highly for each of our offerings. We understand that a seamless experience is concocted when every aspect of a guest’s stay is perfect. It is great to know that from our location to our hospitality, each of our services made your stay spent with us wonderful. Thank you again for commending our offerings. Your patronage and feedback are imperative to us and we hope you would continue honoring us with both. Regards, Alexandre Glauser General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Nice staff, very friendly! Delicious food. Rooms could be cleaner, looks like a old hotel. It’s not a new Hotel, the building exists many years. Spa service in the hotel was terrible, not recommendable at all. The staff at the Spa are cheaters and horrible. The restaurant is amazing!
Stayed 4 nights in Jun 2023
Response from Fawaad on 17 Jun 2023
Dear Valued Guest Greetings from Crowne Plaza Dhaka Gulshan Dhaka! We express our gratitude for speaking so highly for each of our offerings. We understand that a seamless experience is concocted when every aspect of a guest’s stay is perfect. It is great to know that from our location to our hospitality, each of our services made your stay spent with us wonderful. Thank you again for commending our offerings. Your patronage and feedback are imperative to us and we hope you would continue honoring us with both. Regards, Mohammad Fawaad Director of Operations