Standard Room, 2 Queen Beds, Balcony, Lake View (Non Smoking) | Premium bedding, down duvets, desk, laptop workspace
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Reviews of Clarion Pointe on the lake Clarksville-South Hill West

2.5 out of 5
Clarion Pointe on the lake Clarksville-South Hill West
103 2nd St, Clarksville, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 53 out of 120 reviews" "
Rating 8 - Good. 36 out of 120 reviews" "
Rating 6 - Okay. 16 out of 120 reviews" "
Rating 4 - Poor. 6 out of 120 reviews" "
Rating 2 - Terrible. 9 out of 120 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Heather

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
What a strange place. Felt kind of shabby and unloved. Front desk unattended on several occasions. Staff slow and sometimes unhelpful. Hallway carpets scuffy. Nothing was terrible, but nothing was very good either. On the plus side, king balcony was large and had a nice lake view. Bed very comfortable and sheets were nice. I guess this is all you can hope for in such a small town?
Stayed 1 night in May 2024
Response from Mary on 12 May 2024
Thank you for sharing your experience! We use all feedback to improve our services.

8/10 Good

Joseph

Business traveller
I needed a room and they provided a room. It's a little long in the tooth but is mostly designed for weekend sportsmen.
Stayed 1 night in Apr 2024
Response from Mary on 7 May 2024
Thank you for taking the time to leave us a review. We appreciate your business and hope to see you again.

8/10 Good

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t sure why the pool wasn’t open
Stayed 3 nights in Apr 2024
Response from Mary on 7 May 2024
Thank you for taking the time to leave us a review. Our pool is being renovated and will open Memorial Day weekend. Hope to see you again!

6/10 Okay

Jeff

Travelled with group
Liked: Cleanliness
The hotel was ok. Needed to be updated for the cost.
Stayed 2 nights in Apr 2024
Response from Mary on 28 Apr 2024
Thank you for taking the time to leave us a review. We are newly renovated please share with us what we missed? Please consider us for any future stays to Clarksville!

6/10 Okay

Don

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The beds had been made up but not cleaned (hair, dirt, etc.) in the bed. we had to wipe them out before we sleep in them. Bottle caps left laying on the floor.
Stayed 1 night in Apr 2024
Response from Mary on 8 Apr 2024
Please accept our sincere apologies that your stay was not satisfactory. We strive for guest satisfaction and use all feedback to improve our services. Please consider giving us another chance to provide you with exceptional service, for any future stays in Clarksville.

8/10 Good

Robert, White Plains

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
proximity to lake and town was ideal
Stayed 2 nights in Mar 2024
Response from Mary on 26 Mar 2024
Thank you for choosing Clarion Pointe on the Lake for your Clarksville accommodations! We appreciate you taking the time to leave us a review.

8/10 Good

Jennifer

Travelled with family
Hotel was clean and staff was very helpful and courteous.
Stayed 2 nights in Mar 2024
Response from Mary on 25 Mar 2024
We appreciate you taking the time to leave us feedback! Was glad to see you enjoyed your stay and hope you will consider us again.

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mary on 25 Mar 2024
Thank you for taking the time to leave us a review. We appreciate your business and hope to see you again for any future stays in Clarksville!

2/10 Terrible

Donna

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Had a terrible check in. Breakfast was terrible…old oranges. Will not stay there again.
Stayed 1 night in Mar 2024
Response from Mary on 18 Mar 2024
Please accept our apologies that your check in and breakfast experience was not satisfactory. We strive for guest satisfaction and use all feedback to improve our services.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The room was clean, bed comfy and service was great!
Stayed 1 night in Feb 2024
Response from Mary on 5 Feb 2024
Thank you for taking the time to leave us a review! We appreciate your business and hope to see you again!

10/10 Excellent

Craser Martinez

Stayed 2 nights in Jan 2024
Response from Mary on 27 Jan 2024
Thank you for sharing your experience for your stay at the Clarion Pointe in Clarksville! We appreciate your business and hope you will consider us again for any future stays in Clarksville!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is really nice. I only stay for like a night. Staff is friendly and helpful
Stayed 1 night in Jan 2024
Response from Mary on 27 Jan 2024
Thank you for taking the time to leave us feedback! We appreciate your business and hope to see you again for any future stays in Clarksville!

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Mary on 19 Jan 2024
Thank you for taking the time to leave us a review. We appreciate your business and hope to see you again soon.

8/10 Good

Joy

Travelled with partner
Stayed 2 nights in Dec 2023
Response from Mary on 19 Jan 2024
Thank you for taking the time to leave us a feedback! Hope to see you again soon!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and the room was clean
Stayed 1 night in Dec 2023
Response from Mary on 29 Dec 2023
Thank you for sharing your experience! We hope to see you again soon!

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2023
Response from Mary on 29 Dec 2023
Thank you for sharing your experience! Look forward to accommodating you for any future stays in Clarksville!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Smelled old
Stayed 1 night in Dec 2023
Response from Mary on 26 Dec 2023
Please accept our apologies that your room did not smell fresh and clean. Have shared your review with our housekeeping staff so they will be more aware of any potential issues. Hope to see you!

2/10 Terrible

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
This property was incredible and the staff is super friendly. When we arrived we were told that our card was declined, but we then realized that it was actually a “virtual card” and that Expedia had taken our money, but did not pay the hotel and secure our room. We were told by the front desk that “we were lucky” that they didn’t give up our reservation when the card Expedia used to pay our reservation was declined…
Stayed 1 night in Dec 2023
Response from Mary on 23 Dec 2023
Thank you for taking the time to leave us a review. Please accept our apologies for the miscommunication on the virtual card. Hope to see you again soon.

10/10 Excellent

Diane

Stayed 1 night in Dec 2023
Response from Mary on 5 Dec 2023
We appreciate you taking the time to share your experience! Hope to see you again soon!

10/10 Excellent

Gracie

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Mary on 5 Dec 2023
Thank you for taking the time to leave us positive feedback!

8/10 Good

Jan, Greenwood

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was adequate for the amount of time that was spent in the room. Room was a bit small—but was clean. Breakfast was the usual continental breakfast. Andy at the front desk was very nice and welcoming. Thanks Andy!
Stayed 4 nights in Nov 2023
Response from Mary on 30 Nov 2023
Thank you for sharing your experience!! We hope to see you again for any future stays in Clarksville!

2/10 Terrible

Jeremiah

Travelled with partner
So sorry to report that I checked into a room where the bathroom was so unacceptably dirty. There was a grey film covering the shower floor , the plug had been pulled from the sink and left on the counter with lots of hair wrapped in it.. and upon bringing this to the attention to the front desk, the response was unpleasant and accusatory, as if somehow, I’d done this to the room. I’ll never come back.
Stayed 4 nights in Nov 2023
Response from Mary on 30 Nov 2023
Please accept our apologies that your experience was not satisfactory! We strive for guest satisfaction and use all feedback to improve our services. Please consider giving us another chance to provide you with a better experience.

2/10 Terrible

Sophia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall cleanliness at this hotel was completely unacceptable. The floors had not been vacuumed or swept (there was visible hair in both rooms we were assigned to), and the toilets were also dirty with hair and bodily fluids. Additionally, one of the front desk employees, Kiki, had the audacity to claim she didn’t see the bodily fluids on the dirty toilet and made a point to suggest my standards were too high. So, if your standards for cleanliness of a toilet include no urine or feces on it, apparently you’re too fussy for this place. Truly uncomfortable, we will never stay here again. We checked out early, and didn’t receive any refund or discount for any of the issues. Beware!
Stayed 3 nights in Nov 2023
Response from Mary on 30 Nov 2023
We were so sorry to see that your experience was not satisfactory! We strive for customer satisfaction and use all feedback to improve our services. Please consider giving us another chance to improve your experience!

10/10 Excellent

MM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to live. Highly recommended
Stayed 1 night in Nov 2023
Response from Mary on 19 Nov 2023
Thank you for taking the time to share your experience! We hope to see you again!

6/10 Okay

Julio

Stayed 1 night in Nov 2023
Response from Mary on 23 Dec 2023
Thank you for taking the time to leave us feedback We appreciate your business and hope to see you again!

8/10 Good

Maccon, Raleigh

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mary on 19 Nov 2023
Thank you for taking the time to leave us a review. We appreciate your business!

10/10 Excellent

Felicia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Mary on 6 Nov 2023
Thank you for the great review! Was our pleasure accommodating you!

8/10 Good

Roy

Stayed 4 nights in Oct 2023
Response from Mary on 26 Nov 2023
Thank you for taking the time to leave us a review! We appreciate your business and look forward to accommodating you again soon!

10/10 Excellent

Felicia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Mary on 3 Nov 2023
Thank you for taking the time to leave us a positive review! It has been our pleasure accommodating you!

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Mary on 15 Oct 2023
Appreciate you taking the time to leave us a positive review!

6/10 Okay

Sherry

Liked: Cleanliness
Disliked: Room comfort
At check in, they charged me $100.00 deposit. They had a sign at the front desk. Said it would be returned in 5-7 days after they checked my room. There was no mention of this when I booked my room. I never got a receipt at check in, never got a receipt when I checked out they said I would get an email, still haven't got a receipt. The bathroom had sewer gas smell for several hours. The phone in the room wasn't connected, no cords just a dead phone on the table. Breakfast bar had no eggs, no meat. Just breads and cereal, coffee
Stayed 1 night in Sep 2023
Response from Mary on 15 Oct 2023
Please accept our apologies that your stay was not satisfactory. We strive for guest satisfaction and use all guest comments to improve our services. The 100 deposit was an authorization only and does state that we require a deposit on the booking website where you made your reservation. We did not email a receipt since we do not have your email on file. Clarion Pointe does offer eggs, meat and a potatoe for breakfast so not sure what happened the morning you came in for breakfast. Was not aware that there was a smell in your bathroom since we did not see where it was reported to the front desk. Please consider giving us another chance to provide you with execellent service.

4/10 Poor

Nancy

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not good; bathroom was not clean.
Stayed 2 nights in Sep 2023
Response from Mary on 1 Oct 2023
Please accept our apologies that your stay was not satisfactory. We use all customer feedback to improve our services.

6/10 Okay

John

Disliked: Cleanliness
Dissatisfied
Disappointed.bed covered in long hair,sink stopper had to be removed to let sink drain. Front desk person looked like they wanted to be anywhere but there.
Stayed 1 night in Sep 2023
Response from Mary on 27 Sep 2023
Please accept our apologies that your stay was not satisfactory. We strive for guest satisfaction and use all feedback to improve our services.

8/10 Good

Gary

Stayed 2 nights in Sep 2023
Response from Mary on 15 Oct 2023
Thank you for taking the time to leave us feedback!

8/10 Good

Betty

Travelled with family
Liked: Staff & service, amenities
It was a good place to stay
Stayed 1 night in Sep 2023
Response from Mary on 27 Sep 2023
Thank you for taking the time to leave us a review! We hope to accommodate you for any future visits to Clarksville!

8/10 Good

James O

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel sits right on Buggs Island Lake. We had a balcony, Next door is a sports bar that had a singer on their pier. I sat and listened from hotel property. Sweet.
Stayed 2 nights in Aug 2023
Response from Mary on 27 Sep 2023
Thank you for taking the time to leave a review. Was happy to hear you enjoyed your stay! Hope to see you again soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Mary on 13 Sep 2023
Thank you for taking the time to share your experience with Clarion Pointe on the Lake! We hope to see you again!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very newly remodeled. Lovely lake views if you get a lake view room. The only downside was they require a $100 deposit and if you put it on a debit or credit card, it takes up to 14 days to get it back. This was not previously disclosed and was not expected at all. It has been a 9 days and I have not gotten my deposit yet.
Stayed 1 night in Sep 2023
Response from Mary on 14 Sep 2023
Thank you for taking the time to leave us a review! We strive for guest satisfaction and use all feedback to improve our services. We release all authorizations at check out. Usually with in 5 business days the authorization is released. This does not count holidays or weekends when the banks are closed. We apologize for the inconvenience.

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked the view of the lake. i did not like the room the beds were hard/toilet rocked around/coffee and blow dryer don't work / housekeeping does not clean your room, does not make the bed. he just takes the garbage then comes back hours later with towels and toilet paper, i think they only have1 housekeeper for the whole hotel we will never go there again.
Stayed 5 nights in Sep 2023
Response from Mary on 12 Sep 2023
Please accept our apologies that your stay was not satisfactory. We strive for guest satisfaction and use all feedback to improve our services. Have shared your feedback with our housekeeping department to correct any issues.

8/10 Good

Susan

Stayed 3 nights in Sep 2023
Response from Mary on 12 Sep 2023
Thank you for sharing your experience. We appreciate your business!!

6/10 Okay

Kisha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
MOLD!!!!!
Room looked nice and had a great view of the lake but our patio was filthy. The chairs had spider and slide webs on them, i had to clean them myself. The door to the patio had mold on it. I had my grand daughter with me and I going to make her a bottle, I went to put water in the coffee maker and it had mold in it. The code maker probably hadn’t been cleaned in months. Also, we had spider webs in the ceiling of our room. I guess they just surface clean and that’s it. I’m waiting to hear from the manager. I give it ⭐️⭐️ and only because Andy at the front desk was VERY PLEASANT
Stayed 2 nights in Sep 2023
Response from Mary on 5 Sep 2023
Please accept our apologies that your stay was not satisfactory. Was sorry that you did not let us know of your concerns so that we could have addressed them. We strive for guest satisfaction and use all feedback to improve our services.

8/10 Good

Karen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful views of the lake. Wonderful sunset and music next door at Bug Island Brewery!
Stayed 1 night in Sep 2023
Response from Mary on 5 Sep 2023
Thank you for sharing your experience! Hope to see you again soon!

8/10 Good

Amanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Mady on 21 Aug 2023
Thank you for sharing your experience with us! Hope to see you again for any future stays in Clarksville!

10/10 Excellent

Janine, stafford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mary on 12 Aug 2023
Was happy to see that you enjoyed your stay with us! Thank you for taking the time to leave us a great review! We hope to see you again!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Mary on 9 Aug 2023
Thank you for taking the time to provide us with feedback! We appreciate your business!

6/10 Okay

Michael

Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Mary on 9 Aug 2023
Thank you for taking the time to leave us feedback! We appreciate your business!

6/10 Okay

David

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I spilled a bit of water on the floor, wiped it up only to find the floor was filthy!! Toilet seat about to fall off and tub drain didn't drain well. Makes one really wonder if the room is being cleaned!
Stayed 1 night in Jul 2023
Response from Mary on 26 Jul 2023
Was so sorry to hear that your stay was not satisfactory! We strive for guest satisfaction and use all feedback to improve our services!! Wish you would have shared your concerns with us so we could have addressed any problems! Please consider giving us another another chance to provide you with excellent service!!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Could Be Cleaner
The overall stay was great. The rooms could be cleaned better. Both beds had hair on the sheets like they were never changed after the previous guests. You could run your finger across the shower and it was white from soap scum and the toilets didn't look like they had been cleaned.
Stayed 2 nights in Jul 2023
Response from Mary on 25 Jul 2023
Please accept our sincere apologies that your stay was not satisfactory. We strive for customer satisfaction and use all feedback to improve our services. Please consider giving us another chance for any future stays in Clarksville.

6/10 Okay

Cassie

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Mary on 25 Jul 2023
Thank you for taking the time to leave us feedback. We appreciate your business.

8/10 Good

Karen

Liked: Staff & service
Small improvements needed
Bathroom was not in good condition. Hair was on bed. Toilet seat broken and toilet not clean. Shower not draining properly.
Stayed 1 night in Jul 2023
Response from Mary on 17 Jul 2023
Please accept our apologies that your stay was not satisfactory! We strive for guest satisfaction and use all feedback to improve our services! Please consider giving us another opportunity to provide you with excellent service.