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Reviews of Lady Luck Casino Black Hawk

3 out of 5
Lady Luck Casino Black Hawk
340 Main Street, Black Hawk, CO

Reviews

7.6

Good

Rating 10 - Excellent. 688 out of 1786 reviews" "
Rating 8 - Good. 506 out of 1786 reviews" "
Rating 6 - Okay. 242 out of 1786 reviews" "
Rating 4 - Poor. 165 out of 1786 reviews" "
Rating 2 - Terrible. 185 out of 1786 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ralph, Ogema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy who checked me in was witty!
Stayed 1 night in May 2024

6/10 Okay

Bernie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Tara Aragon on 15 May 2024
Your feedback is invaluable to us. Please contact us with any comments or concerns you may have.

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay and my complaint would be that they need to replace the hvac system in the hotel. The windows were covered but we were understanding about the hotel remodel. We had a power outage but was back on quickly.
Stayed 1 night in May 2024
Response from Tara Aragon on 14 May 2024
We're glad you enjoyed your stay, Robin. We appreciate your feedback and will look into the HVAC system in the hotel. Thank you for staying with us at Lady Luck Casino Black Hawk.

6/10 Okay

Roberto

Disliked: Staff & service
Stayed 1 night in May 2024

6/10 Okay

Kelly

Liked: Cleanliness
Disliked: Property conditions & facilities
Check in was okay. Got 2 rooms and our 2nd room was DIRTY and had the hassle of getting a new one. 1st room was a clean as 3 rd. 1st room the window only opened 4 inches.. fine but holy moly this room was uncomfortably HOT ! The air “conditioner” sucks! Won’t book here
Stayed 1 night in May 2024
Response from Tara Aragon on 15 May 2024
Thank you for sharing your concerns about your recent stay at Lady Luck Casino Black Hawk. We apologize for the issues you experienced with the cleanliness of the room and the air conditioning. We will address these concerns with our team to ensure a better experience for our guests in the future. If you have any further feedback, please feel free to contact us at (775) 786-5700.

8/10 Good

Devin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best 'no frills' hotel in Blackhawk.
Stayed 1 night in Jan 2024
Response from Destinee Rodriguez on 8 May 2024
We're thrilled to hear that you enjoyed your stay at Lady Luck Casino Black Hawk. Thank you for your feedback!

2/10 Terrible

Mary

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No microwave
Stayed 1 night in May 2024

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to
Stayed 1 night in May 2024
Response from Destinee Rodriguez on 8 May 2024
Thank you for your wonderful feedback! We're glad you found it easy to get to Lady Luck Casino Black Hawk.

10/10 Excellent

Dylan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheep
Stayed 1 night in Apr 2024
Response from Destinee Rodriguez on 8 May 2024
Apologies for any inconvenience. We strive to provide a top-notch experience for all our guests. Thank you for your review.

6/10 Okay

Louanna

Stayed 1 night in Apr 2024
Response from Tara Aragon on 1 May 2024
Thank you for your feedback, Louanna!

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tara Aragon on 1 May 2024
We appreciate your positive feedback, Yvonne! Thank you for choosing Lady Luck Casino Black Hawk.

6/10 Okay

Humberto

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Dane

Travelled with group
Disliked: Amenities, property conditions & facilities
The room was extremely hot to the point i couldn't sleep and 0 ventilation from the window opening only 4 inches. . Fan on AC didnt work Maid busted in at 9am. At least wait till checkout....
Stayed 1 night in Apr 2024

4/10 Poor

Sandra

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms dated and not clean room was stuffy and smelled musty. Our first room the air conditioner was broken so they moved us to another room and THAT room was as hot as first one. There was only one elevator working.... needless to say the wait time was ridiculous. The worst birthday night I've spent in a hotel
Stayed 1 night in Apr 2024
Response from Tara Aragon on 29 Apr 2024
We apologize for the experience you had at Lady Luck Casino Black Hawk. We take your feedback seriously and will address the issues you mentioned to improve our services. Thank you for bringing this to our attention.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Room is very warm. AC not working barely
Stayed 1 night in Apr 2024

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The casino was nice and clean.
Stayed 2 nights in Apr 2024
Response from Tara Aragon on 26 Apr 2024
We appreciate your positive feedback, Gloria. Thank you for visiting Lady Luck Casino Black Hawk.

10/10 Excellent

Ebony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it just because it's Denver ❤️
Stayed 1 night in Apr 2024
Response from Tara Aragon on 29 Apr 2024
We're glad to hear you enjoyed your visit, Ebony! Thank you for choosing Lady Luck Casino Black Hawk!

2/10 Terrible

Maria

Elevators didn’t work, noisy.
Stayed 1 night in Apr 2024
Response from Tara Aragon on 26 Apr 2024
We apologize for the inconvenience you experienced with the elevators and noise during your visit. We hope to have an opportunity to welcome you back again with a little less noise.

2/10 Terrible

Irene

Disliked: Property conditions & facilities
Horrible Construction work all evening & morning ..tub clogged ect
Stayed 1 night in Apr 2024
Response from Tara Aragon on 26 Apr 2024
We apologize for the inconvenience you experienced during your visit. We appreciate you feedback and hope to welcome you back again soon.

2/10 Terrible

Diana, Aurora

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They say they have rooms available and they don't have them ready, I asked for my refund and nothing was returned to me and they never answered the call according to the people at Expedia
Stayed 1 night in Apr 2024

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had trouble with our reservation, room wasn't as nice as we expected & paid more than expected, no microwave, you pay for the (complimentary) coffee & mini bottled water etc, tv's were down for a day of our stay, liquids in shower were empty (guessing the hotel went back to small bottles-those were available), sheets were the blankets, no outside view (hotel is having the windows redone & they were all covered)(would have been a good thing to know before booking with the hotel), hotel is pet friendly (we didn't take pets) but found poo outside our door, bar staff weren't very attentive & displaying frustration, cold entrances (recommend indoor heaters), front desk was closed during checkout & kiosks weren't working. Definitely my least favorite hotel stay. Best part were the restaurants & welcoming staff.
Stayed 2 nights in Apr 2024

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024

2/10 Terrible

Terin

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Only one elevator works and our window is taped shut by construction work our tv won’t turn on. Not worth the money at all we should have spent the extra money and stayed somewhere else. Never again
Stayed 1 night in Apr 2024
Response from Tara Aragon on 25 Apr 2024
We apologize for the inconvenience you experienced during your stay. Please contact us at (303) 998-7777 so we can address your concerns and make it right. Thank you for your feedback.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the entire town.
Stayed 1 night in Apr 2024

10/10 Excellent

Pam

Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!
Stayed 1 night in Apr 2024

4/10 Poor

alfred, Thornton

Liked: Cleanliness, staff & service, property conditions & facilities
Made a reservation at Lady Luck and was told no rooms available and they got me room next door at horseshoe for more money and smaller room. Same owners different hotels. A lot of walking.
Stayed 1 night in Apr 2024

6/10 Okay

Hannah

Liked: Staff & service
Disliked: Property conditions & facilities
We got moved to the Horseshoe hotel which was fine, only complaint was that the AC didn't work so it was pretty toasty. Staff was very nice and room was clean.
Stayed 1 night in Apr 2024
Response from Tara Aragon on 19 Apr 2024
We apologize for the inconvenience with the AC in your room at the Horseshoe hotel. We will address this issue promptly to ensure a comfortable stay for all our guests. Thank you for your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great will stay again
Stayed 1 night in Apr 2024
Response from Tara Aragon on 19 Apr 2024
We appreciate your positive feedback, David! Thank you for choosing Lady Luck Casino Black Hawk.

6/10 Okay

Shannon

Travelled with partner
Liked: Cleanliness, staff & service
It was fine until we carried all our luggage in to check in and then find out our room wasn’t ready….. had to carry everything back to the car and wait an hour before we could get Into our room. Otherwise the gentleman at the front desk was great.
Stayed 1 night in Apr 2024
Response from Tara Aragon on 15 Apr 2024
We apologize for the inconvenience you experienced during check-in. We will address this issue with our team to ensure a smoother process for our guests in the future. Thank you for your feedback.

10/10 Excellent

Maritza

Stayed 1 night in Apr 2024

4/10 Poor

Alberta

Travelled with partner
Disliked: Staff & service, amenities
Only one eating area (tacos). Had to walk to Horse shoe casino for other eating areas which was difficult for me due to back problems. No TV available due to weather issues. Unable to get a refund or discount because I went through Expedia for reservation. Restrooms not accessible between Lady Luck and Horseshoe casino.
Stayed 2 nights in Apr 2024

4/10 Poor

melonie

Liked: Staff & service
Disliked: Property conditions & facilities
They were doing construction in the hallway. Woke us up at 8 am. Running on 3 hours sleep today...🤔
Stayed 1 night in Apr 2024

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price
Stayed 1 night in Apr 2024

4/10 Poor

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I tried 3 times to verify with hotel desk that we needed a roll away bed. Everytime my call was ended before answering my request. ✔️ Wouldn't give us one therefore forcing us to get an extra room and separating our group. Early hours...heavy construction on scaffolding immediately outside our window (RM 1216) started and never let up. No manager on site till 2 pm available for me to communicate with. I really feel that I should get compensated for this experience. Would have extra blanket and very odd bathrm doors Help...
Stayed 1 night in Apr 2024

4/10 Poor

Paul

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Candy

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We booked a room at LADY LUCK which is UNDER CONSTRUCTION & has their all their windows painted over with PAINT and LOCKED SHUT!!! It was totally claustrophobic!!! Possibly a safety issue if there was a fire??? We had hoped to enjoy the mountains!!! They refused to refund the room fee, but offered to transfer us to their Horseshoe Casino which they own as well. Our room there was beautiful, but the French doors to the outside did not lock! I wouldn’t have felt safe staying there at all, if I was alone! When opening the shower door, the door hits the shower faucet head! Tough to enter & exit without ripping it off the wall! They charged us a resort fee; but they have no pool, no hot tub, no weight room, nothing??? I asked about it at the desk & was told, “we have nothing for this fee!…? POOR CONDITION!!!
Stayed 2 nights in Apr 2024

2/10 Terrible

Ronald

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff were rude and could care less about the guests. The AC did not work in the room. We were told there was nothing they could do about it. The entire hotel was on heat due to the weather. Won’t be staying here again.
Stayed 2 nights in Apr 2024
Response from Tara Aragon on 10 Apr 2024
We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We strive to provide exceptional guest service to every visitor, and we will address this with our team to ensure we better serve our guests. Thank you for bringing this to our attention.

4/10 Poor

Diana

Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third time we stayed here. We prefer Lady luck because the rates and deals are the best in Blackhawk.
Stayed 1 night in Apr 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Neil on 13 Apr 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

10/10 Excellent

Rodger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EASY ACCESS
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walking paths
Stayed 1 night in Mar 2024

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun get away
Stayed 1 night in Mar 2024
Response from Tara Aragon on 3 Apr 2024
We're glad you had a fun getaway at Lady Luck Casino Black Hawk, Samantha! Thank you for choosing us for your entertainment needs.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Mar 2024
Response from Neil on 13 Apr 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

2/10 Terrible

Priscilla

Liked: Cleanliness, property conditions & facilities
Check in process needs to be better, both kiosk were broken and nobody was around to help.
Stayed 1 night in Mar 2024
Response from Tara Aragon on 3 Apr 2024
We apologize for the inconvenience you experienced during check-in. We will address the issue with the kiosks and ensure that there is always staff available to assist customers. Thank you for bringing this to our attention.

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Tara Aragon on 3 Apr 2024
We appreciate your positive feedback, Hans! Thank you for choosing Lady Luck Casino Black Hawk.

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

6/10 Okay

Amber

Stayed 1 night in Mar 2024

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the town, the casinos were hopping for us being there in the middle of the week. We will be visiting again!
Stayed 2 nights in Mar 2024
Response from Neil on 13 Apr 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!