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Reviews of Holiday Inn Express & Suites Austin Round Rock, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Austin Round Rock, an IHG Hotel
2340 N Ih 35, Round Rock, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 247 out of 480 reviews" "
Rating 8 - Good. 110 out of 480 reviews" "
Rating 6 - Okay. 65 out of 480 reviews" "
Rating 4 - Poor. 24 out of 480 reviews" "
Rating 2 - Terrible. 34 out of 480 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Reil, Vallejo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Ashley W on 10 May 2024
Thank you for your feedback. We are happy to know that you enjoyed your stay with us! We look forward to seeing you again soon!

6/10 Okay

Rebecca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Great personnel. Clean.
Stayed 1 night in Apr 2024
Response from Tara Thompson on 25 Apr 2024
I am glad you enjoyed your stay at the holiday inn express!

8/10 Good

Robert

Travelled with family
Liked: Staff & service
Close to many restaurants within walking distance. Beds are comfortable. Only complaint is some much needed upgrades are warranted. Bathroom was not great. Patchwork done on walls and tub and so old it wasn’t clean.
Stayed 3 nights in Apr 2024
Response from Tara Thompson on 22 Apr 2024
We appreciate your feedback and are delighted that you have had a great stay at our hotel. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We are extremely appreciative of your feedback on all of our attendants! We look forward to seeing you again on your future travels to Round Rock.

6/10 Okay

Robert

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Faucet in shower did not work very well, mold in corner of room 106. no chairs to sit on in room, poor lighting, no grab bar in shower/tub to hold on to during shower. Staff very friendly, helpful and responsive. good breakfast.
Stayed 5 nights in Apr 2024
Response from Ashley W on 16 Apr 2024
Thank you for your review of your recent stay at the Holiday Inn Express Austin Round Rock. Your feedback is extremely valuable to us as we strive to improve with each and every stay. At the Holiday Inn Express Austin Round Rock, we take great pride and care of our beautiful hotel. Our main priority is to continuously maintain a comfortable and inviting atmosphere. We genuinely apologize for the experience you had with the odor of the rooms and we will be taking the necessary actions to fix this immediately.We hope that you stay with us again when in Round Rock, it would be a pleasure to have the opportunity to turn your experience around.

10/10 Excellent

Angela

Liked: Amenities
Ice machine was broken and my king was converted to two queens.
Stayed 1 night in Apr 2024
Response from Tara Thompson on 12 Apr 2024
We appreciate the feedback about your stay and want to apologize for the inconveniences you had at our hotel with your most recent stay. Our goal is to not only meet but to exceed our guest's expectations and unfortunately we did not meet your expectations.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really nice place. The Cracker Barrel is across the parking lot within walking distance. Very easy to get in and out of the parking lot along the frontage road. Cordial service. Clean room.
Stayed 1 night in Apr 2024
Response from Tara Thompson on 11 Apr 2024
We appreciate your feedback and are delighted that you have had a great stay at our hotel. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We are extremely appreciative of your feedback on all of our attendants! We look forward to seeing you again on your future travels to Round Rock.

6/10 Okay

Alicia, Lumberton

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is in need of TLC. Hallways have a bad odor. Bathroom in the room had cracks all in walls, broke tiles and dirty.
Stayed 1 night in Apr 2024
Response from Ashley W on 10 Apr 2024
Thank you for your review of your recent stay at the Holiday Inn Express Austin-Round Rock. Your feedback is extremely valuable to us as we strive to improve with each and every stay. At the Holiday Inn Express Austin-Round Rock we take great pride and care of our beautiful hotel. Our main priority is to continuously maintain a comfortable and inviting atmosphere. We genuinely apologize for the experience you had with the odor of the rooms and we will be taking the necessary actions to fix this immediately.We hope that you stay with us again when in Round Rock, it would be a pleasure to have the opportunity to turn your experience around.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniences and hospitality.
Stayed 2 nights in Apr 2024
Response from Tara Thompson on 7 Apr 2024
I am happy you enjoyed your stay with us and that the facilities and service were what you expected and deserved. We appreciate your time in sharing your experience.

4/10 Poor

Kelly

Travelled with family
The swimming pool was non functional. One elevator was non functional. The toilet had to be adjusted to work properly and it he coffee maker was not working.
Stayed 3 nights in Mar 2024
Response from Ashley W on 5 Apr 2024
We value your honest feedback. I apologize for your poor experience during your stay with us. Guest satisfaction is our highest priority, and we clearly missed the mark. Thank you for sharing your review as it encourages improvement for better guest stays. Please except my sincere apology and thank you for choosing to stay with us

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious!
Stayed 1 night in Mar 2024
Response from Ashley W on 2 Apr 2024
Thank you for your feedback. We are happy to know you enjoyed your stay with us and look forward to seeing you again soon.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a double queen suite and it was incredibly spacious, the room was very clean and the bed linens and towels all smelled clean and fresh which is a big deal for me. Love that the vanity is separate from the water closet because I have a teenage daughter…enough said. The location was great because it was close to our venue and also close to a great selection of restaurants which we walked to both nights because the parking lot is well lit. However, the place could use a little tlc. One of the elevators was out of service, a large crack in the shower wall tile was poorly repaired, the faucet at the vanity was difficult to turn on gently, so it blasted water, splashing everything around it. Nothing that ruined the experience, just the reasons the property conditions didn’t get an excellent score.
Stayed 2 nights in Mar 2024
Response from Ashley W on 25 Mar 2024
Thank you for your feedback on both the positive and negative aspects of your stay. We are happy to hear you enjoyed your stay and will be speaking with our team to get the issues in the room resolved. Again, thank you for your feedback. We hope you will give us another opportunity in the future.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wish pool was open. The ataff were friendly and place was clean. It was a nice stay.
Stayed 2 nights in Mar 2024
Response from Ashley W on 25 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Savannah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was super friendly; they made my son a balloon sword upon arrival so I thought that was nice. Room was spacious and served our family well. Everything was clean! Would probably choose this hotel if we come back.
Stayed 1 night in Mar 2024
Response from Ashley W on 25 Mar 2024
Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Aide E.

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from Ashley W on 15 Mar 2024
Thank you for your feedback. We are thrilled to know you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Sheena

Stayed 2 nights in Mar 2024
Response from Ashley W on 1 Apr 2024
We appreciate your feedback and are delighted that you have had a great stay at our hotel. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We look forward to seeing you again on your future travels to Round Rock.

10/10 Excellent

Stacy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated so it was very modern. Staff were super nice! Bed /Pillows comfy overall great stay
Stayed 1 night in Mar 2024
Response from Ashley W on 11 Mar 2024
We appreciate your feedback and are delighted that you have had a great stay at our hotel. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We are extremely appreciative of your feedback on all of our attendants! We look forward to seeing you again on your future travels to Round Rock.

10/10 Excellent

Shayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Ashley W on 5 Mar 2024
I am happy you enjoyed your stay with us and that the facilities and service were what you expected and deserved. We appreciate your time in sharing your experience.

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area was great and staff was awesome. My biggest issue was that we saw two small roaches and three silverfish bugs in our room. We stay at Holiday Inn Express’ pretty frequently and have never seen bugs so this was a first for us. Kinda bummed about that…
Stayed 2 nights in Mar 2024
Response from Ashley W on 4 Mar 2024
Thank you for your feedback. We appreciate hearing about both the positive and negative aspects of your stay with us. We will work with our team to correct this issue. We hope you will give us an opportunity in the future to make your stay more enjoyable.

8/10 Good

Sunny Yuk Fai

Stayed 8 nights in Feb 2024
Response from Ashley W on 25 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again soon!

8/10 Good

Luis Enrique

Stayed 2 nights in Mar 2024
Response from Ashley W on 25 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

JUANA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place very friendly staff it was very nice our stay at This Hotel
Stayed 1 night in Mar 2024
Response from Ashley W on 4 Mar 2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us and look forward to seeing you again soon!

4/10 Poor

Debbie

Travelled with partner
Disliked: Property conditions & facilities
Considering what I paid for a room, I was not at all satisfied. The room definitely needed updating, extremely low water pressure in bathroom sink, broken coffeemaker, and able to hear all that was in vicinity to the room. There are a lot of choices for a stay in the area and wished I had chosen differently.
Stayed 1 night in Feb 2024
Response from Ashley W on 29 Feb 2024
Thank you for your feedback. As the Assistant General Manager at this property, I would like to express my deepest apologies to you. I apologize the experiences during your stay were not of the greatest quality that we strive for.

6/10 Okay

John

Stayed 1 night in Feb 2024
Response from Ashley W on 22 Mar 2024
We appreciate the feedback about your stay and want to apologize for the inconveniences you had at our hotel with your most recent stay. Our goal is to not only meet but to exceed our guests expectations and unfortunately we did not meet your expectations. We have taken corrective action so that we can prevent these kinds of things from happening in the future. Once again my apologies and we hope that you will give us a second chance in being your hotel of choice.

4/10 Poor

Yuri

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed on the second floor. I could hear the people above me. Only slept for an hour.
Stayed 1 night in Feb 2024
Response from Ashley W on 19 Feb 2024
Thank you for your feedback. I apologize for this experience during your stay. We hope you will give us another opportunity to make this right in the future.

10/10 Excellent

Sandra, Tomball

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Great stay.
Stayed 1 night in Feb 2024
Response from Ashley W on 19 Feb 2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Julie

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Ashley W on 17 Feb 2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy.
Stayed 5 nights in Dec 2023
Response from Ashley W on 13 Feb 2024
Thank you for staying with us. We are thrilled to know you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and everyone was nice.
Stayed 6 nights in Dec 2023
Response from Ashley W on 13 Feb 2024
Thank you for staying with us. We are thrilled to know you enjoyed your stay with us and look forward to seeing you again soon!

6/10 Okay

ADALBERTO

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ashley W on 9 Feb 2024
Thank you for your feedback.

10/10 Excellent

LLOYD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ashley W on 6 Feb 2024
Thank you for your feedback. We are thrilled to know you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

KRISTINA, San Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can I tell you that what stuck out the most is the customer service. I came and left with the feeling of luxury hotel customer service. In truth, this is a budget hotel. Did it knock my socks off? No. Did it meet every need while I was there for less than 10 hours. Yes. But the desk associates (when I checked in and out) were so nice and professional, it really filled any other gaps there could have been. Excellent stay.
Stayed 1 night in Feb 2024
Response from Ashley W on 2 Feb 2024
Dear KRISTINA,I’ve just shared your review with the Holiday Inn Express Austin Round Rock Team and you made everyone’s day a little brighter today! Thank you for taking time to review the hotel, we are all happy to learn that you enjoyed our brand of customer service. We also thank you for sharing the downfalls, we take our commitment to provide excellent service very serious here at Holiday Inn Express Austin Round Rock Team and you just helped us focus on areas of improvement. We appreciate you and look forward to serving you in the future.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ashley W on 3 Feb 2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us and look forward to seeing you again soon!

6/10 Okay

Suzanne

Stayed 1 night in Jan 2024
Response from Ashley W on 22 Mar 2024
We appreciate the feedback about your stay and want to apologize for the inconveniences you had at our hotel with your most recent stay. Our goal is to not only meet but to exceed our guests expectations and unfortunately we did not meet your expectations. We have taken corrective action so that we can prevent these kinds of things from happening in the future. Once again my apologies and we hope that you will give us a second chance in being your hotel of choice.

10/10 Excellent

Marina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and room was very clean.
Stayed 1 night in Jan 2024
Response from Ashley W on 29 Jan 2024
Thank you for your feedback. We are thrilled to know you enjoyed your stay with us and look forward to seeing you again soon!

2/10 Terrible

Jodi

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s supposed to be dog friendly but they don’t allow dogs.
Stayed 1 night in Jan 2024
Response from Ashley W on 6 Feb 2024
Thank you for your feedback. Our hotel does accommodate service animals, however, as reflected on our website, we are not a pet friendly hotel. We apologize for the inconvenience.

6/10 Okay

Bradly

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ashley W on 25 Jan 2024
Thank you for your feedback.

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley W on 22 Jan 2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us and look forward to seeing you again soon!

6/10 Okay

robert

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Noise
Becoming dated. We were given extra sheets for the pullout. The sheets had numerous purplish stains as if they were treated with something to remove bodily fluids or something. They were completely gross. We fortunately had extra blankets of our own to get us through the night. The breakfast was phenomenal for a free offering. The ladies maintaining that area were exceptionally helpful and worked diligently to keep fresh and stocked stations. There were some issues with the curtain sliders missing on the sides to block light and the noise from the cars racing down the interstate outside was oppressive. Other than that the property was in a great location and reasonable for a night.
Stayed 2 nights in Jan 2024
Response from Ashley W on 20 Jan 2024
Dear Robert,Thank you for taking the time to review the Holiday Inn Express Austin Round Rock. Your feedback is truly valuable to our success and we are grateful to have the opportunity to learn about your experience. We appreciate you sharing the negative and positive aspects of your recent stay. Please accept our most sincere apologize for the bad service you had with the noise and linen condition. We will work together to address these issues and correct them so that they do not happen again in the future. Thank you for pointing out the staff's kindness and we hope that you give us another opportunity when your travels bring you back to Round Rock.

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this property were very friendly and professional! Will definitely stay here again!
Stayed 3 nights in Jan 2024
Response from Ashley W on 20 Jan 2024
We appreciate your feedback and are delighted that you have had a great stay at our hotel. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We are extremely appreciative of your feedback on all of our attendants! We look forward to seeing you again on your future travels to Round Rock.

10/10 Excellent

Mr Shailendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ashley W on 14 Jan 2024
Thank you for your feedback. We are delighted to know you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ashley W on 21 Dec 2023
Thank you for your feedback! We are thrilled you enjoyed your stay with us and look forward to seeing you again soon!

2/10 Terrible

Ravi

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Ashley W on 18 Dec 2023
As the Assistant General Manager at this property, I would like to express my deepest apologies to you. I apologize the experiences during your stay were not of the greatest quality that we strive for.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ashley W on 18 Dec 2023
We appreciate your feedback and are delighted that you have had a great stay at our hotel. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We look forward to seeing you soon in Round Rock.

8/10 Good

Cindia

Stayed 1 night in Dec 2023
Response from Ashley W on 18 Dec 2023
We appreciate your feedback and are delighted that you have had a great stay at our hotel. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We look forward to seeing you soon in Round Rock.

8/10 Good

Deena, Yuma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very comfortable, spacious and very clean. The staff was very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Ashley W on 18 Dec 2023
We appreciate your feedback and are delighted that you have had a great stay at our hotel. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We look forward to seeing you soon in Round Rock.

10/10 Excellent

eliane

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Ver nice
Stayed 1 night in Dec 2023
Response from Ashley W on 18 Dec 2023
We appreciate your feedback and are delighted that you have had a great stay at our hotel. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We look forward to seeing you again on your future travels to Round Rock.

2/10 Terrible

JAngel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First room was kinda dirty and the toilet stop working then the second room was dirty and the tv was in a bad placement
Stayed 2 nights in Nov 2023
Response from Ashley W on 4 Dec 2023
Thank you for staying with us and sharing your review. I understand that your stay was not all you hoped it would be.

10/10 Excellent

Bruce

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stay Away
At check in they assigned us a room that was already occupied. When we opened the door the guest's personal belongings were scattered everywhere. Fortunately, they weren't there at the time. That's a first in years of travel. Halls are very dingy and uninviting, floors are lumpy under the carpet in the halls and the room. The room we had was heavily perfumed to mask odors. This "scent" caused severe sinus issues. A/C thermostat controls did not work properly for temperature control. No water pressure in bathroom sink, just a trickle, & the hot water took forever. Toilet moved, bathroom door was scarred, water damage to drywall next to shower, Worn out sofa, general feeling of a very low end motel and not up to the usual Holiday Inn Express. If we hadn't been so tired, we would have kept on driving.
Stayed 1 night in Nov 2023
Response from Ashley W on 19 Nov 2023
Thank you for your feedback.

10/10 Excellent

carl

Stayed 1 night in Nov 2023
Response from Ashley W on 18 Dec 2023
We appreciate your feedback and are delighted that you have had a great stay at our hotel. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We look forward to seeing you soon in Round Rock.

2/10 Terrible

divya

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Elevators and hallways have a bad smell. Breakfast was terrible Parking place is limited
Stayed 1 night in Nov 2023
Response from Ashley W on 9 Nov 2023
We value your honest feedback. I apologize for your poor experience during your stay with us. Guest satisfaction is our highest priority, and we clearly missed the mark. Thank you for sharing your review as it encourages improvement for better guest stays. Please except my sincere apology and thank you for choosing to stay with us.