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Reviews of Clarion Suites Duluth I-85

2.5 out of 5
Clarion Suites Duluth I-85
3700 Shackleford Rd, Duluth, GA

Reviews

7.2

Good

Rating 10 - Excellent. 111 out of 336 reviews" "
Rating 8 - Good. 94 out of 336 reviews" "
Rating 6 - Okay. 48 out of 336 reviews" "
Rating 4 - Poor. 45 out of 336 reviews" "
Rating 2 - Terrible. 38 out of 336 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Kyu, Aurora

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Service and hospitality - 5 stars. Hotel condition 3.5 stars; The hotel is conveniently located and the price was cheap. However, the quality of the room due to the smell of mold affected my review. I stayed there for a week. The first two nights were horrible due to the smell. I asked to be moved to another room. The second room was better, but not by much. I came home to a respiratory issues. I figured I wouldn't be in my room much, but I will probably stay in another hotel on my next stay. The air conditioner coils need to be cleaned and the rooms need better ventilation.
Stayed 7 nights in Apr 2024

2/10 Terrible

Rodolfo A, Middletown

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely disgusting it made my skin crawl it was very dirty, the tub was filthy, the door was not secure. We left after the first night We have pictures
Stayed 5 nights in Apr 2024

2/10 Terrible

Asha

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our first impression walking into the lobby was that it was hotter than outside and the front desk person was yelling at some guest’s unattended kids to go back to their room. As I looked around, I could tell the photos I saw online were definitely nicer than the actual facility. It looked like they were going to renovate and then just didn’t. The hallway walking to the room was dark and creepy like something you’d see in a horror movie. Thankfully, the room was clean but it was also hot despite the air conditioning running constantly. The bathroom was cleanish but the shower pull wouldn’t stay engaged unless you did it just right so taking a shower was a process and the toilet kept running until you jiggled the handle a few times. The ironing board was broken and when I called down to get a replacement, the front desk person said he’d send someone else because he was in a meeting. Not only did no one show up after waiting 45 minutes but when we came down he was sitting at the desk watching videos on his phone and having a casual conversation with one of the other employees. The location and price were the motivator for staying here but there are several others to choose from in the same area.
Stayed 2 nights in Apr 2024

4/10 Poor

Steven

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was clean (even though I was issues a card before the room was done). The water in the shower was barely warm, the curtain rod was broken, and the curtains had holes. The hallway had various smells with one day that smelt not too bad but the other 2 were pretty terrible. The breakfast was inedible and the coffee was not good at all. The carpet in the main corridor is really dirty and does not present well. I would not recommend this hotel even at the price.
Stayed 2 nights in Apr 2024

8/10 Good

Albis A

Buenas tardes no me han hecho la devolución de los 50$ que me cobraron de depósito
Stayed 1 night in Apr 2024

8/10 Good

Melanye

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and the beds were comfortable. The hallways could do with a bit of updating, especially considering it is the South and humidity levels run high. Our room had vinyl flooring, which was great in regards to being better for my allergies. The hotel is convenient to pretty much everything with multiple dining options available in less than 5 miles. We would definitely stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plentiful breakfast. Reasonable price. Check in was very friendly.
Stayed 4 nights in Apr 2024

2/10 Terrible

jacob

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible rude staff, weird stuff coming out of water pipes, and dirty smelled like urine
Stayed 1 night in Apr 2024

4/10 Poor

Mohammad

Disliked: Amenities, property conditions & facilities
Breakfast was very ordinary. Noisy and smelly. Staff was nice though
Stayed 2 nights in Apr 2024
Response from GM on 16 Apr 2024
"Dear Mohammad,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Clarion Suites Duluth"

6/10 Okay

Cameron

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Gm on 16 Apr 2024
"Dear Cameron, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future. We hope to see you again soon! Sincerely, General Manager Clarion Suites Duluth "

6/10 Okay

Danielle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Website states there is breakfast, foul smelling dining room and limited breakfast. Served just scrambled egg, make your own waffle and various cereal. Website states outdoor pool, was about the size of an over grown kitty pool. We understand it is a little noisy because of april school vacation. Other residents were kind and easy to get along with. Hotel room while seemingly clean, smelled very much like some sort of cigarette smoke. Chips in hotel room floor, walls, etc. Plenty of parking for everyones convenience. Air conditioner worked great. Comes with large mini refrigerator, a couch.
Stayed 5 nights in Apr 2024

10/10 Excellent

Christina, Palm Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gm on 16 Apr 2024
"Dear Christina, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future. We hope to see you again soon! Sincerely, General Manager Clarion Suites Duluth "

10/10 Excellent

FNU

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
"Dear FNU, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future. We hope to see you again soon! Sincerely, Clarion Suites Duluth

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was without incident. The hotel personnel I interacted with went well
Stayed 2 nights in Mar 2024
Response from Gm on 16 Apr 2024
"Dear Robert, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future. We hope to see you again soon! Sincerely, General Manager Clarion Suites Duluth "

10/10 Excellent

CHAN RYUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gm on 16 Apr 2024
"Dear Chan Ryul, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future. We hope to see you again soon! Sincerely, General Manager Clarion Suites Duluth "

6/10 Okay

Nacaree

Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Manager on 16 Apr 2024
"Dear Nacaree, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future. We hope to see you again soon! Sincerely, Clarion Suites Duluth "

10/10 Excellent

Saroeut

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gm on 16 Apr 2024
"Dear Saroeut, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future. We hope to see you again soon! Sincerely, Clarion Suites Duluth "

4/10 Poor

Trevonne

Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Didn’t have enough keys Obviously hasn’t been cleaned
Stayed 1 night in Mar 2024
Response from Gm on 16 Apr 2024
"Dear Trevonne,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Clarion Suites Duluth"

10/10 Excellent

Teresita

Travelled with partner
Mike host was always gracious.
Stayed 3 nights in Mar 2024
Response from FD on 19 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Denise A.

Stayed 4 nights in Feb 2024
Response from Gm on 16 Apr 2024
"Dear Denise A., We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future. We hope to see you again soon! Sincerely, Clarion Suites Duluth "

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024
Response from Manager on 16 Apr 2024
"Dear Michelle, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future. We hope to see you again soon! Sincerely, Clarion Suites Duluth "

10/10 Excellent

Kwang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 28 Feb 2024
Dear Kwang,Thank you for staying with us. We appreciate your feedback. Please visit us again soon!

10/10 Excellent

Ernest

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 28 Feb 2024
Dear Ernest,Thank you for staying with us. We appreciate your feedback. Please visit us again soon!

6/10 Okay

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The staff were nice and helpful. The facilities were clean and the available washer/dryer was made life easier. The room wasn’t in the greatest condition though such as the bathroom having only one of four lights lit above the sink and having a very low-water toilet that often didn’t flush the toilet paper down on the first try.
Stayed 1 night in Jan 2024
Response from GM on 28 Feb 2024
"Dear James,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Clarion Suites Duluth"

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
A clean room and friendly staff at a reasonable price.
Stayed 1 night in Jan 2024
Response from GM on 28 Feb 2024
Dear Darrell, Thank you for staying with us. We appreciate your feedback. Please visit us again soon!

4/10 Poor

Ai

Travelled with family
Disliked: Property conditions & facilities
They didn't have bath tub stopper!! We stayed because they have bath tub!!
Stayed 2 nights in Dec 2023
Response from GM on 28 Feb 2024
Dear Ai,We're sorry you were unhappy- we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Noel, MIAMI

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property definitely is poor managed. Carpets were dirty, showers were not clean and the smelling to wee was horrible on the halls. DO NOT RECOMMEND IT to stay there.
Stayed 1 night in Dec 2023
Response from GM on 28 Feb 2024
"Dear Noel,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Clarion Suites Duluth"

8/10 Good

sincha

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from GM on 28 Feb 2024
Dear Sincha,Thank you for staying with us. We appreciate your feedback. Please visit us again soon!

10/10 Excellent

Lori Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 28 Feb 2024
Dear Lori Ron,Thank you for staying with us. We appreciate your feedback. Please visit us again soon!

10/10 Excellent

Tai

Stayed 1 night in Dec 2023
Response from GM on 28 Feb 2024
Dear Tai, Thank you for staying with us. We appreciate your feedback. Please visit us again soon!

10/10 Excellent

Diohn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 10 nights in Dec 2023
Response from GM on 28 Feb 2024
Dear Diohn,Thank you for staying with us. We appreciate your feedback. Please visit us again soon!

10/10 Excellent

Samy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it all .. very convenient & more
Stayed 2 nights in Dec 2023
Response from GM on 28 Feb 2024
Dear Samy,Thank you for staying with us. We appreciate your feedback. Please visit us again soon!

10/10 Excellent

Canjie, Northbrook

Stayed 1 night in Dec 2023
Response from GM on 28 Feb 2024
Dear Canjie,Thank you for staying with us. We appreciate your feedback. Please visit us again soon!

6/10 Okay

Kaitlyn

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Property was nice for what you paid for
Stayed 1 night in Dec 2023

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sharronda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GM on 28 Feb 2024
Dear Sharronda,Thank you for staying with us. We appreciate your feedback. Please visit us again soon!

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Gilbert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jung Hye

Stayed 1 night in Dec 2023

8/10 Good

Sharronda

Liked: Cleanliness, staff & service
Response from GM on 28 Feb 2024
Dear Sharronda,Thank you for staying with us. We appreciate your feedback. Please visit us again soon!

10/10 Excellent

Christina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners and their family take care of this place well; No issues with anything, huge rooms, a really good deal. It’s one of the hidden gems in Duluth for a great value without having to sacrifice your life, health or hygiene. Really good experience and such a great deal.
Stayed 1 night in Nov 2023
Response from Princy on 30 Nov 2023
Thank you for staying with us. We appreciate your feedback. Please visit us again soon!

10/10 Excellent

alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

DEBORAH SALTER

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was okay. Less than what I expected for a Clarion property. Bed slept good. Toilet seat was loose, toilet paper holder was loose in wall and hanging out, not much water pressure in shower at 6a.m., dusty buildup under bed, frig didnt get cold, furniture was very worn, but bed slept well. Didnt do breakfast...no comment there.
Stayed 1 night in Nov 2023

8/10 Good

Daniel

Stayed 1 night in Nov 2023

8/10 Good

Tamika

Liked: Property conditions & facilities
Ok to stay a couple of nights
Stayed 2 nights in Nov 2023
Response from Princy on 19 Nov 2023
Thank you for staying with us. We appreciate your feedback. Please visit us again soon!

8/10 Good

Changsoo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Had a good time.
Stayed 1 night in Oct 2023
Response from GM on 27 Oct 2023
Thank you for staying with us. We appreciate your feedback. Please visit us again soon!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Princy on 27 Oct 2023
Thank you for staying with us. We appreciate your feedback. Please visit us again soon!

6/10 Okay

Youn

Business traveller
Liked: Staff & service
It was okay
Stayed 6 nights in Oct 2023
Response from Princy on 23 Oct 2023
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future. We hope to see you again soon! Sincerely, General Manager Clarion Suites Duluth

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from GM on 18 Oct 2023
Thank you for staying with us. We appreciate your feedback. Please visit us again soon!