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Reviews of Vila Galé Náutico

4 out of 5
Vila Galé Náutico
Vale do Olival, Silves, Armacao de Pera

Reviews

8.6

Excellent

Rating 10 - Excellent. 42 out of 88 reviews" "
Rating 8 - Good. 32 out of 88 reviews" "
Rating 6 - Okay. 7 out of 88 reviews" "
Rating 4 - Poor. 5 out of 88 reviews" "
Rating 2 - Terrible. 2 out of 88 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
We stay in a hotel for four nights, very clean very quiet the area around is beautiful easy walk I would recommend this very well to everybody to come down and enjoy this beautiful areawith
Stayed 4 nights in Feb 2024
Response from Nelson Ribeiro on 8 Mar 2024
Dear Guest, Thank you for your comments regarding your experience at Hotel Vila Galé Náutico, which deserved our best attention. We sincerely hope to be able to count on your visit in the next opportunity.Yours sincerely. Nelson Ribeiro General Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

10/10 Excellent

roel

Stayed 3 nights in Oct 2023

8/10 Good

Jonel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Jacob

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The conditions of the property weren't great
Stayed 3 nights in Jun 2023
Response from Nelson Ribeiro on 28 Sep 2023
Dear Mr. Jacob,Thank you for your vote.We sincerely hope to be able to count on your visit at the next opportunity.Best regardsNelson RibeiroGeneral Manager

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 5 nights in Feb 2023
Response from Nelson Ribeiro on 26 Apr 2023
Dear Guest, Thank you for your comments regarding your experience at Hotel Vila Galé Náutico, which deserved our best attention .We sincerely hope to be able to count on your visit in the next opportunity.Yours sincerely. Nelson Ribeiro General Manager

10/10 Excellent

jessie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little outdated but the staff was very friendly and accommodating.
Stayed 1 night in Aug 2022
Response from Nelson Ribeiro on 29 Aug 2022
Dear Guest, Thank you for your comments regarding your experience at Hotel Vila Galé Náutico, which deserved our best attention. We sincerely hope to be able to count on your visit in the next opportunity.Yours sincerely. Nelson Ribeiro General Manager

10/10 Excellent

Joao Pedro

Stayed 1 night in Jun 2022
Response from Nelson Ribeiro on 28 Sep 2023
Estimado Sr João,Obrigado pela sua votação.Esperamos sinceramente poder contar com a sua visita numa próxima oportunidade.Com os melhores cumprimentos.Nelson RibeiroDirector Geral

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulos 5 night stay.
The location the breakfast the cleanliness the friendliness the comfort you cant go wrong with this hotel. The staff are so lovely and helpfull. Especially Ana on reception. She helped me out with my retun check in for our flight. I was having a problem with my phone and she went out of her way to check us in on the computer. Thanks again Ana. I would say no matter what problem you are having they would help you out the best they can. We had a great stay there. Would hsve liked to have stayed longer.
Stayed 5 nights in Sep 2021
Response from Marco Ferreira, Director Geral on 29 Sep 2021
Dear Mrs. Catherine. First of all we would like to thank him for his comments, which deserved our best attention. We are pleased to note that you enjoyed his stay very much. We are especially grateful for his greeting about our team, which we thank and will send your message to them. It will be an immense honor for us to welcome you again at Vila Galé Náutico or at any other Vila Galé in Portugal or Brazil. Grateful for your preference and without further ado we present our best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Ferreira on 7 Sep 2020
Caro Sr. Obrigado pela sua avaliação. Melhores cumprimentos Marco Ferreira Director Geral

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Ferreira on 9 Sep 2019
Caro cliente. Muito obrigado pela sua avaliação. Esperemos que nos visite em breve. Obrigado. Marco Ferreira Director Geral Dear Customer. Thank you so much for your review. We hope you will visit us soon. Thank you. Marco Ferreira General manager

10/10 Excellent

Verified traveller

Stayed 6 nights in Sep 2019
Response from Ferreira on 9 Sep 2019
Estimado Hóspede, Agradecemos a sua avaliação. Gostámos muito de saber que adorou a estadia no nosso hotel e que o classificou como óptimo. Esperamos recebê-lo de novo no Vila Galé Náutico. Com os melhores cumprimentos Marco Ferreira Director Geral Dear Guest, Thank you for your evaluation. We were delighted to hear that you loved your stay at our hotel and rated it as great. We hope to see you again at Vila Galé Náutico. Best regards Marco Ferreira General manager

4/10 Poor

Kathy

Disliked: Staff & service, property conditions & facilities
Depressing and trashy package holiday resort
Trashiest hotel experience of my life! I have no idea how this was classified 4 stars, someone somewhere is having a laugh. There was dampness in stairwell. Way finding sign posting was crazy and illogical. The clientele were horrible rowdy British people on all inclusive deals knocking back alcohol and shouting at each other across the pool. The food was depressing. Ordered a chicken salad and it came covered in cocktail sauce like we were stuck in 1980! The scrambled eggs were so overcooked they could doyble up as a weapon and the juice was not fresh but full of sugar and from concentrate. Toiletries were cheap. Decor looks like a cheap office block. The hotel does not have an iron in the whole hotel? It's apparently 4 stars but I have no idea how it got this rating? The phone in my room did not work. The tv automatically turns on and advertises how great the hotel was, I wonder how much they paid people to say it was the best hotel in the world ?(the propaganda didn't work as I was staying there???). On arrival I turned on the bath and the water was brown. So happy to have checked out. Outdated plc3 and a miserable experience.
Stayed 5 nights in Aug 2019
Response from Ferreira on 8 Sep 2019
Dear guest Kathy. First of all, thank you for taking time to make your review about Vila Gale Nautico, which deserve our best attention. Our whole team is extremely committed to delivering the perfect vacation experience for each guest. We are very sorry that we didn't accomplish this for you. We welcome your suggestions for improvement so we can continue to offer a well-balanced value for your money. It will be a pleaser for us to welcome you back at Vila Gale Nautico or any other Vila Galé in Portugal or Brazil. Best regards Marco Ferreira General manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Marco Ferreira on 2 Sep 2019
Caro cliente. Muito obrigado pela sua avaliação. Melhores cumprimentos Marco Ferreira Director Geral Dear Customer. Thank you so much for your review. Best regards Marco Ferreira General manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars
Great hotel, busy with Thomas Cook travellers however
Stayed 5 nights in Aug 2019
Response from Ferreira on 2 Sep 2019
Dear guest Ian First of all, thank you for taking time to make your review about our Hotel, which deserve our best attention. We were pleased to hear that you enjoyed your stay. It will be a pleaser for us to welcome you back at Vila Gale in Portugal or Brazil. Thank you for your preference. Best regards. Marco Ferreira Director geral

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay. Easily accessible to all parts of town. Staff seemed tired and often slow behind the desk.
Stayed 3 nights in Aug 2019
Response from Ferreira on 26 Aug 2019
Dear guest. Thank you for your opinion. We work hard to provide a good service. This is the best way to recognize our job. Many thanks for your evaluation. Marco Ferreira General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great resort in terms of view and surroundings. Also very close walk to the beach. Only thing missing is some amenities like an iron in the room, the beds are also not very comfortable. Overall the staff is very friendly except for the man who makes your eggs in the morning. On more than one occasion he was impolite or made a big deal on small requests like omlettes or even distributing the crepes. I would still go back to this hotel however based on the good qualities outweighing the poor ones.
Stayed 3 nights in Aug 2019
Response from Ferreira on 12 Aug 2019
Dear Customer Thank you for your comments about your experience at Hotel Vila Galé Náutico, which deserves our best attention. Deficits and Improvements in the Level of Our Services, as we want them to meet and exceed the expectations of those who visit us. Our goal is to serve our customers better and better whenever possible. We sincerely hope to have your visit again. Best regards Marco Ferreira General manager

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from Ferreira on 15 Aug 2019
Estimado cliente Gracias por su comentário Esperamos tener-le con nosotros pronto. Mejores saludos Marco Ferreira Gerente general

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vila Gale Nautico. Weekend stay.
Great hotel which is very well maintained. Very good breakfast. The hotel has a large pool with a children's side pool, set in a lovely terrace/garden area. It is conveniently located near to the sea front, with a wonderful beach nd plenty of restaurant choices nearby.
Stayed 2 nights in May 2019
Response from Valter Costa on 21 May 2019
Dear Derek, Thank you very much for your comments about your experience in Vila Galé Náutico. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On my own behalf and on that of the Vila Galé Nautico Hotel team, we hope we have the honour of hosting you again in a near future or on our newest Vila Galé Douro Vineyards. Kind regards. Valter Costa General Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from Valter Costa on 6 May 2019
Dear guest, Thank you for rating us. Kind regards. Valter Costa Manager

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for us
We had a great stay at this hotel, lovely rooms and the staff are excellent. We like to go out of season i.e.:April,may,September because the hotel is child friendly and has a child's activities throughout the busy periods as well as adult persuits ,but not quite are thing.
Stayed 6 nights in Apr 2019
Response from Valter Costa on 3 May 2019
Dear Sally, Thank you very much for your comments about your experience in Vila Galé Náutico. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On my own behalf and on that of the Vila Galé Nautico Hotel team, we hope we have the honour of hosting you again in a near future. Kind regards. Valter Costa General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close to everything and is clean and good for families
Stayed 5 nights in Apr 2019
Response from Valter Costa on 25 Apr 2019
Dear Guest, Thank you very much for your kind comments about your experience in Vila Galé Náutico. It is a pleasure to know that you enjoyed your holiday and let us express our gratitude by thanking you for sharing your positive thoughts, especially regarding to cleanliness. On my own behalf and on that of the Vila Galé Nautico Hotel team, we hope we have the honour of hosting you again in a near future or on our newest Vila Galé Douro Vineyards. Kind regards. Valter Costa General Manager

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MY MAIN COMPLAINT WAS DANGER OF LACK OF HAND RAILS IN A VERY SLIPPERY BATH. THE SHOWER COULD ONLY BE USED SAFELY WHEN WE LAID A TOWEL IN THE BATH AS A BATH MAT.
Stayed 8 nights in Mar 2019
Response from Valter Costa on 12 Apr 2019
Dear Dave, Thank you very much for your comments about your experience in Vila Galé Náutico. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On my own behalf and on that of the Vila Galé Nautico Hotel team, we hope we have the honour of hosting you again in a near future. Kind regards. Valter Costa General Manager

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We knew of this hotel but had never stayed here and have been to this resort many times. We were kindly upgraded to a pool view room. It was a very nicely decorated and obviously with the name had a nautical theme to it, very clean and the upkeep of the room a high standard. We had a buffet breakfast included which had a very good selection of everything and a chef at an egg station to cook omlettes,fried eggs etc,it was also nice to be able to get breakfast til 10.30am The hotel itself is at one end of the resort and probably a 20 minute walk to the other end but on the way there are plenty of restaurants to choose from. It also advertises itself as a child friendly hotel ,as we went out of season there were very few children there but activities were arranged by the pool and music played so I would advise that if you like a more child free zone only to go out of season . The staff were all very nice and pleasant and I found it difficult to find anything to complain about. Another nice thing is the management invite you on your last night to meet them and discuss your stay and give them feedback ,something you rarely experience nowadays . If I had to have a little moan it would be having to pay €2.50 per day for the safe , I haven't done this for many years and seems a retro step. Wifi was also available and free of charge.
Stayed 5 nights in Oct 2018
Response from Valter Costa on 23 Oct 2018
Dear Sally, Thank you very much for your kind comments about your experience in Vila Galé Náutico. It is a pleasure to know that you enjoyed your holiday and let us express our gratitude by thanking you for sharing your positive thoughts, especially regarding to cleanliness, food selection, entertainment and our staff. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On my own behalf and on that of the Vila Galé Nautico Hotel team, we hope we have the honour of hosting you again in a near future or on ours newest Vila Galé Sintra and Vila Galé Braga. Kind regards. Valter Costa General Manager

4/10 Poor

Beti, Kent UK

Disliked: Property conditions & facilities
family oriented hotel
Near the beach. Very family orientated and noisy with holiday reps entertaining children. Very popular with elderly groups. Food rated three stars, evening meal not good value for money compared to local restaurants. Evening entertainment very mediocre and no atmosphere in the bar. Overal not really good value for money.
Stayed 6 nights in Oct 2018
Response from Valter Costa on 16 Oct 2018
Dear Guest, We apologize if we couldn't be up to some of your expectations but let us express our gratitude by thanking you for sharing your opinion. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On my own behalf and on that of the Vila Galé Nautico Hotel team, we hope we have the honour of hosting you again in a near future or on ours newest Vila Galé Sintra and Vila Galé Braga. Kind regards. Valter Costa General Manager

10/10 Excellent

Lisa

Fab hotel & resort
Excellent stay great reps kept you entertained. Also set in nice resort with great beach 5 mins walk
Stayed 7 nights in Aug 2018
Response from Valter Costa on 5 Sep 2018
Dear Lisa, Thank you very much for your kind comments about your experience in Vila Galé Náutico. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On my own behalf and on that of the Vila Galé Nautico Hotel team, we hope we have the honour of hosting you again in a near future or on ours newest Vila Galé Sintra and Vila Galé Braga. Kind regards. Valter Costa General Manager

10/10 Excellent

rosie, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Pool area was nice but smaller then it looked in pictures. The buffet was a bit crowded on times but lots of food to choose from. There is a large beach a short walk away, as well as many restaurants and "city centre" area. Great base for exploring the algarve. Overall a great stay, fantastic staff and after travelling many places a great working AC was a great bonus!
Stayed 4 nights in Aug 2018
Response from Valter Costa on 16 Aug 2018
Dear Rosie, Thank you very much for your kind comments about your experience in Vila Galé Náutico. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On my own behalf and on that of the Vila Galé Nautico Hotel team, we hope we have the honour of hosting you again in a near future or on ours newest Vila Galé Sintra and Vila Galé Braga. Kind regards. Valter Costa General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018
Response from Valter Costa on 23 Jul 2018
Dear Guest, Thank you for rating us. Kind regards. Valter Costa Manager

8/10 Good

John, Scotland

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Decent hotel but staff need to talk to each other
Stayed here many times. This time we were upgraded. Initially nice until we discovered our air conditioning was out of order. Phones reception who sent the engineer who appeared to fix it. He said he would come back and check again when we were at dinner. On return from dinner the room was uncomfortably hot. I went to reception and the night manager said they would fix it tomorrow. I stated this was unacceptable so was told tomopen the window ! I asked for a different room and was told there was no alternative. I insisted that the engineer was called in. Eventually at 1.30 am I received a call from reception to say that we could move to another room ! Apparently this evening staff were aware the A/C was irreparable but had not informed the night manager that there was an alternative room. Not the best of nights !
Stayed 1 night in Jun 2018
Response from Valter Costa on 28 Jun 2018
Dear Mr.John, Thank you very much for your comments about your experience in Vila Galé Náutico. Please accept our apologies for our mistake. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On my own behalf and on that of the Vila Galé Nautico Hotel team, we hope we have the honour of hosting you again in a near future. Kind regards. Valter Costa General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Valter Costa on 21 Jun 2018
Dear guest, Thank you for rating us. Kind regards. Valter Costa Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Patryk, London, UK

Liked: Cleanliness, staff & service
Not really for young people
This place should generally be avoided by anyone under age of 50. Unless you plan to go to Portimao every day there is very little to do in hotel neighbourhood and hotel itself.

10/10 Excellent

John

Liked: Cleanliness, staff & service
If you want a good hotel by the
If you want a good hotel by the beach with good restaurants nearby, and a quiet holiday village. This is it. Been there 4 times and will go again.

8/10 Good

James, Buckinghamshire

Liked: Staff & service, property conditions & facilities, room comfort
Was better than the reviews I had read.
Nice hotel, lovely swimming pool and hotel staff couldn't do more to help you. The room could have been cleaner but was not dirty. If you are looking for lots of restaurants nearby ie: saving a taxi fares then this is not the town to be. Really surprised at the lack of restaurants although those which are there are very nice.

10/10 Excellent

Umesh, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Happy - Cant wait to go back
This was the first holiday my partner and I went on together and found this hotel catered for all our needs. The staff were very friendly. The rooms were an ideal size for the two of us however we requested a double bed but got two twin beds placed together - although we did get a free upgrade and had a spare guest room, and a outdoor patio! - very nice! The pool area was really clean and pleasant. Their clientel is of an older age range, however this again is perfect for those that are looking for a nice quiet get away in which case was perfect for us. We had a bed and breakfast package and the breakfast was amazing. The quality of the food was really nice and catered every possible breakfast type you could ask for. The resort itself was rather quiet we found restaurants are a bit limited to what they offer however nonetheless still pleasing. We did say we would like to return here again but another relaxing holiday. So thumbs up to Villa Gale Nautico.

8/10 Good

Les, Swindon

Liked: Cleanliness, property conditions & facilities
Good Pool, Clean Hotel
Vey nice clean hotel. Room was too small for an extra bed so if you have a child maybe get a suite. Excellent pool. Entertainment was o.k the reptile show was good except you cannot take photo's, only buy the ones they are taking. Only sell internet access by the hour & you have to use it all in one hit. No hotel telephone or cash facilities. A short walk from amenities & main bus stop. Lovely beach. Didn't feel happy leaving 4 year old at childrens club, lovely lady running it but activity was with sticks so not good with eight year olds pretending they are spears. Excellent toddler pool but no shelter over it. We ate there most nights as the children could play on the grass. Food was o.k but I guess you get what you pay for. Definately recommend resort, cleanliness of hotel & pools.

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Férias Julho 2023
A minha estadia correu exatamente como esperava. As condições do Hotel foram de acordo com as nossas necessidades, com bom atendimentos, excelente limpeza e bom nível nas refeições.
Stayed 6 nights in Jul 2023
Response from Nelson Ribeiro on 28 Sep 2023
Estimado Cliente, Agradecemos os vossos comentários relativos à sua experiência no Hotel Vila Galé Náutico, os quais mereceram a nossa melhor atenção. Esperamos sinceramente poder contar com a sua visita numa próxima oportunidade.Com os melhores cumprimentos. Nelson Ribeiro Director Geral

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nelson Ribeiro on 28 Sep 2023
Estimado Sr Jorge,Obrigado pela sua votação.Esperamos sinceramente poder contar com a sua visita numa próxima oportunidade.Com os melhores cumprimentos.Nelson RibeiroDirector Geral

10/10 Excellent

MANUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Adorei, simpatia, limpeza e um excelente bufê todos os dias.
Stayed 4 nights in Jun 2023
Response from Nelson Ribeiro on 16 Jun 2023
Estimado Cliente, Agradecemos os vossos comentários relativos à sua experiência no Hotel Vila Galé Náutico, os quais mereceram a nossa melhor atenção. Esperamos sinceramente poder contar com a sua visita numa próxima oportunidade.Com os melhores cumprimentos. Nelson Ribeiro Director Geral

6/10 Okay

João

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
complicado
Cheguei já tarde ao hotel, quase 22 horas. A cozinha do restaurante a fechar, tive de pedir serviço de quartos. Fui colocado num quarto, onde o ar condicionado não trabalhava, estão cansados dos anos, a televisão não estava sintonizada e quando fui ligar à recepção a reclamar o telefone do quarto também não trabalhava. Tive de ir a pé à recepção para resolver o problema, lá me arranjaram outro quarto, mas quase 1 hora se passou.
Stayed 1 night in May 2023
Response from Nelson Ribeiro on 22 May 2023
Estimado Cliente, Agradecemos os vossos comentários relativos à sua experiência no Hotel Vila Galé Náutico, os quais mereceram a nossa melhor atenção. Esperamos sinceramente poder contar com a sua visita numa próxima oportunidade.Com os melhores cumprimentos. Nelson Ribeiro Director Geral

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um hotel onde voltarei
Gostámos muito deste hotel. Excelente localização, excelente atendimento e um hotel bonito. O pequeno almoço é variado e os jantares também apresentavam várias soluções. De uma forma geral gostámos muito.
Stayed 2 nights in Apr 2023
Response from Nelson Ribeiro on 26 Apr 2023
Estimada Cliente, Agradecemos os vossos comentários relativos à sua experiência no Hotel Vila Galé Náutico, os quais mereceram a nossa melhor atenção. Esperamos sinceramente poder contar com a sua visita numa próxima oportunidade.Com os melhores cumprimentos. Nelson Ribeiro Director Geral

8/10 Good

José

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Nelson Ribeiro on 28 Sep 2023
Estimado Sr José,Obrigado pela sua votação.Esperamos sinceramente poder contar com a sua visita numa próxima oportunidade.Com os melhores cumprimentos.Nelson RibeiroDirector GeralGeneral Manager

10/10 Excellent

JOSÉ MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto.
Stayed 2 nights in Oct 2022
Response from Nelson Ribeiro on 13 Oct 2022
Dear Guest, Thank you for your comments regarding your experience at Hotel Vila Galé Náutico, which deserved our best attention. We sincerely hope to be able to count on your visit in the next opportunity.Yours sincerely. Nelson Ribeiro General Manager

10/10 Excellent

Angela

Stayed 1 night in Sep 2022
Response from Nelson Ribeiro on 28 Sep 2023
Estimada Sra Angela,Obrigado pela sua votação.Esperamos sinceramente poder contar com a sua visita numa próxima oportunidade.Com os melhores cumprimentos.Nelson RibeiroDirector Geral

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The worst room in the hotel
We were given probably the worst room in the entire hotel. On the entry floor, the first room next to stairs and lifts, we could hear everything, the lift up and down, people talking outside, people going up and down the stairs, in the lobby... Beds had a gap in between that kept wide opening more and more... what a night. They call it "themed rooms" with a nautical decor, its just dated and not pleasant. At least it does not smell.
Stayed 1 night in Aug 2022
Response from Nelson Ribeiro on 16 Aug 2022
Dear Client, Please contact reception. Kind Regards Nelson Ribeiro General Manager

8/10 Good

luiz

Stayed 3 nights in Apr 2022
Response from Nelson Ribeiro on 28 Sep 2023
Estimado Sr Luis,Obrigado pela sua votação.Esperamos sinceramente poder contar com a sua visita numa próxima oportunidade.Com os melhores cumprimentos.Nelson RibeiroDirector Geral

8/10 Good

Renato

Stayed 2 nights in Oct 2021
Response from Nelson Ribeiro on 28 Sep 2023
Estimado Sr Renato,Obrigado pela sua votação.Esperamos sinceramente poder contar com a sua visita numa próxima oportunidade.Com os melhores cumprimentos.Nelson RibeiroDirector Geral

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, room comfort
Reconfortante.
A Nossa estadia foi a melhor possível, tendo em conta a situação mundial. Estamos contentes e podemos voltar um dia.
Stayed 5 nights in Aug 2020
Response from Ferreira on 7 Sep 2020
Caro Sr. José, Obrigado pelos seus comentários a respeito da sua experiência no Hotel Vila Galé Náutico, que mereceu a nossa maior atenção. Todos os comentários e sugestões dos nossos hóspedes são de extrema importância para nós, visto que nos ajudam a corrigir as deficiências e a melhorar o nível dos nossos serviços, visto que queremos que correspondam e superem as expectativas de quem nos visita. Nosso objetivo é atender cada vez melhor nossos clientes, superando sempre que possível suas expectativas. Esperamos ter sua visita novamente. Cumprimentos. Marco Ferreira Director Geral

8/10 Good

Wilson Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Ferreira on 1 Oct 2019
Caro Sr. Obrigado pela sua avaliação. Melhores cumprimentos Marco Ferreira Director Geral