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Reviews of Novotel Abidjan

4 out of 5
Novotel Abidjan
10 Avenue du Général de Gaulle, Abidjan

Reviews

7.6

Good

Rating 10 - Excellent. 44 out of 178 reviews" "
Rating 8 - Good. 76 out of 178 reviews" "
Rating 6 - Okay. 32 out of 178 reviews" "
Rating 4 - Poor. 20 out of 178 reviews" "
Rating 2 - Terrible. 6 out of 178 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Pren Tsylia

Liked: Cleanliness, staff & service
good location, nice food options.
Stayed 3 nights in Apr 2024
Response from h0481lo on 6 May 2024
dear Pren Tsylia,many thanks for your comment,kind regards

4/10 Poor

Francis

Stayed 2 nights in Jan 2024

6/10 Okay

TIASSE HAMED

Liked: Cleanliness, amenities, property conditions & facilities
Quiet , beautiful place but the staff has to be more courteous and professional
Stayed 1 night in Dec 2023

10/10 Excellent

fci

Stayed 1 night in Nov 2023

10/10 Excellent

Alain

Stayed 2 nights in Oct 2023

4/10 Poor

Ifeanyi

Business traveller
Disliked: Staff & service
I have never kept a review on any site and this will be my first. I have stayed at Novotel like 3 times now and this time he staff were rather absent minded. from I have 2 bookings please do not allow my room lapse and the staff did not do it . The keys lapsed and came in from the bank and the key lapsed and it took the intervention of 2 laptops to open the room -Mind you I had to go back to the bank and missed the appointment a I could not pick the document quickly. Also the TV went out so many times and it took me going to the service desk twice to remind them each time. Requested to speak to a Manager one night there was no Manager , no Supervisor and the next day dropped my number for a manager to call. Guess what No Manager called. I just realised that the service was tacky. and I spent 10days going through this. I really was not happy and not sure next time around I will be staying at Novotel Plateau in Abidjan.
Stayed 8 nights in May 2023
Response from h0481lo on 2 Jun 2023
Dear Ifeanyi,We are sincerely disappointed to read about your experience during your stay with us and while we are aware that an apology will not change your feelings, we send them to you with all sincerity.warmest greetings,

10/10 Excellent

Edem

Liked: Cleanliness, staff & service, property conditions & facilities
Good place with an awesome river front view, helpful staff especially Kwaoku. I
Stayed 3 nights in Apr 2023
Response from h0481lo on 13 May 2023
hi Dear Kwaoku,many thanks for you encourageous feedback towards our staff, following your stay at Novotel Abidjan.kind regards

8/10 Good

kevin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel Le plateau
Nice hotel . Nice bar and restaurant area. Service at reception is slow so don’t leave checkout for the last minute . Most of the staff are generally pleasant. No decent restaurants within walking distance so you have to grab a taxi or eat at the hotel . Lovely views if you have river facing .
Stayed 4 nights in Dec 2022
Response from h0481lo on 20 Jan 2023
dear KEVIN,many thanks for feeback giving to us.cordially

8/10 Good

Phil

Business traveller
Liked: Cleanliness
Hotel is in the Plateau an old part of town and mostly offices surrounding the property so after 5pm the entire area is dead. Nothing is open including the weekend. Unless you know Abidjan well enough to venture out by Yango or Uber. Local taxis are plentiful but look shady and vehicles look dirty and unsave. Food in hotel is ok. Breakfast buffet is the same everyday. It gets boring after day 2. Rooms are clean and adequate. Wifi sucks though. Keeps dropping.
Stayed 12 nights in Sep 2022
Response from h0481lo on 27 Sep 2022
Dear PHIL,Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.cordially,

6/10 Okay

NEIL

Business traveller
Disliked: Staff & service
The hotel itself is quite nice and the rooms are comfortable. Wifi is only strong on the ground floor, and the food was average at best. However The gym is good and so is the pool.
Stayed 6 nights in Jun 2022
Response from h0481lo on 23 Jun 2022
dear Sier NEIL, Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disappointing
We were offered an upgrade on check-in, which it later turned out was much more expensive than originally explained. However, we had already committed by this point so proceeded under the illusion the upgrade would be significant. However, it was negligible. The complementary minibar was not restocked at all, the view that was meant to be an improvement was uninspiring, and the room was not bigger than the original. Overall, a disappointment.
Stayed 4 nights in Jun 2022
Response from h0481lo on 23 Jun 2022
dear guest, We are sincerely sorry to read your disappointment with the view and upgrade proposed from your room, although we would like to take the opportunity to explain to you that we allocate our rooms in accordance with the reserved category for which you can find a complete description on our website; the rooms with lagoon view, are generally of a superior category to standard rooms, then junior suites to rooms with lagoon view, for a next occasion, we encourage you to visit our website for all the necessary information so that you can choose the category that best meets your wishes and needs. best regards

8/10 Good

Louize

Stayed 5 nights in Mar 2022
Response from h0481lo on 4 Apr 2022
many thanks Louize for ranking

8/10 Good

Pungu

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like Novotel because of the approximately in town and other cities in the capital cite
Stayed 2 nights in Mar 2022
Response from h0481lo on 27 Mar 2022
we thank you for your appreciation after staying at Novotel Abidjan.

6/10 Okay

Samuel B

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
my wife and I stayed here for about two weeks. It is a pretty nice hotel and centrally located. The entire staff especially at the bar lacked good customer service. We had two prices for the same tea and bread. One order at about $5.00 and the order at about $9. Same for cocktail my wife ordered. This time price was consistent but one was a mix of pineapple, orange, and passion while another bar tender told us we could only have pineapple, orange, or passion. The internet connection was very bad on the 8th floor where we stayed. This may be just the 8th floor as the reception area has excellent internet service. Many guests came down at the reception to work. We believe for better internet service. The hotel is also very expensive relative to food and drinks. We did not have breakfast, lunch, or dinner at the hotel since they were very expensive. Buffet breakfast about $25 per person and lunch about $50 per person. But thank goodness the hotel is centrally located so many nearby coffee shops and restaurants have very low or reasonable prices. The security is excellent and the security company has professional, very trained and excellent staff both the outside security and those inside. It is a very nice hotel apart from the bad customer service and the very high prices for food and drinks.
Stayed 11 nights in Mar 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022
Response from h0481lo on 27 Mar 2022
merci d'avoir apprécié notre hôtel et ses services en attribuant la note de 10/10. au plaisr de vous accueillir très prohainement, bien cordialement

10/10 Excellent

Inoussa

Liked: Staff & service, amenities, property conditions & facilities
Stuff are very welcoming
Stayed 3 nights in Dec 2021
Response from h0481lo on 31 Dec 2021
Dear Inoussa, many thanks for your comment after your stay amoung us. it was with pleasure we served you. we wish you a lovely festive season and happy new year 2022..

6/10 Okay

Cheikh, Amherst

Disliked: Staff & service
The room was very nice. The reception was professional. However, when I requested luggage assistance on the day I was checking out, I was told that assistance was on its way. I waited for 10 minutes then called again, no answer. I had to go downstairs and ask for a luggage rack. The second issue is that the hotel claims to provide airport service. Not completely true. The service only runs for limited hours in the evening. That needs to be disclosed up front.
Stayed 1 night in Dec 2021
Response from h0481lo on 20 Dec 2021
dear Cheikh, it was indeed a pleasure to welcome you to the Novotel Abidjan. however, it is true to note that we did not have a porter so we had to find someone available to help bring your bags down. also with regard to the shuttle, we have clearly communicated on our site that there is a free shuttle service according to well-defined schedules and a paid private transfer according to the goodwill of our dear customers. however we apologize for not having been able to inform you otherwise. hoping to see you again very soon best regards,

8/10 Good

Pungu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and security staff
Stayed 3 nights in Oct 2021
Response from h0481lo on 4 Nov 2021
dear Pungu, we thank you for having chosen our hotel during your stay in Abidjan. we hope Welcome you for the next time. cordially

10/10 Excellent

FRANCOIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from H0481LO on 21 Oct 2021
Cher FRANCOIS, Merci encore pour votre généreuse appréciation, ce fut un plaisir de vous avoir parmi nous et nous espérons avoir l'opportunité de vous accueillir à nouveau prochainement.

6/10 Okay

Thomas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Relatively standard hotel, but need to step up to a more contemporary hotel facilities
Stayed 3 nights in Sep 2021
Response from h0481lo on 14 Oct 2021
dear Thomas, Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was good
Stayed 3 nights in Sep 2021
Response from h0481lo on 14 Sep 2021
DEAR ALAN, many thanks for this heartwarming review of your stay with us, we look forward to your next stay

4/10 Poor

Alhassan

Business traveller
Liked: Staff & service
Disliked: Amenities
Staff are welcoming and courteous. Security at entrance is good. No hot water.Gym is not up too standard. Breakfast menu is horrible. Hotel is way too expensive fir the services rendered. Fridge in room is too small. No Expresso machine in room
Stayed 15 nights in Aug 2021
Response from h0481lo on 10 Sep 2021
dear Alhassan, thank you for taking your time to write to us. It is with pleasure that we receive your compliments to our staff for their sense of welcome, their courtesy and safety. however, we sincerely apologize for any inconvenience you have suffered as a result of the hot water technique. sorry also for the small size of our mini bar in the room but they are all the same size and for the nespresso coffee machine, we have them in the suites and superior rooms, not in our standards. We were delighted to welcome you to the Novotel Abidjan on this occasion and hope to welcome you next time. Best regards,

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2021
Response from LA on 31 Mar 2021
Cher Anonymous, je vous remercie d'avoir pris de votre temps pour la note. quoique j'ai besoin de plus de détails justifiant votre note en vue de nous améliorer. voici l'adresse h0481-rd@accor.com sur laquelle vous enverrez vos critiques. excellente journée à vous

8/10 Good

mohammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from L.A. on 23 Feb 2020
Merci pour avoir choisi notre hotel pour votre séjour et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d'excéder vos attentes lors d'une prochaine occasion afin d'obtenir 10/10.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Not great for business travellers
Once again had to go to the ATM to checkout as they could not take credit cards. If you are in Abidjan for business and do not mind sitting in the lobby for internet usage fine but otherwise the internet sucks. On the plus side the wifi on the hotel shuttle works fabulously.
Stayed 4 nights in Jan 2020
Response from LS on 14 Feb 2020
merci d'avoir pris le temps de nous écrire. sachez que vos feedback sont très importants pour nous et nous aident à améliorer la qualité de service. effectivement nous avons eu, à un moment donné un problème de paiement par carte de crédit qui a été résolu. c'était un cas isolé. en ce qui concerne l'internet, la direction en est consciente et a pris des mesures correctives à cet effet. surtout que nous avons des solutions palliatives lorsque vous nous le signalez et c'est que vous ne le faites que maintenant. dans les cas merci encore car nous étions très honorés de vous avoir accueilli au Novotel Abidjan.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strong internet
Clean room but hallway was smelly. The food was decent but expensive. Service was just ok in general. I especially had excellent service from Beh who manages the restaurant. Housekeeping was aggressive with cleaning, knocking despite the “do not disturb sign” until the door was opened. The cleaning wasn’t thorough either as the same three long strands of hair remained on my shower wall throughout my stay. The internet was excellent. There’s not much to do in the area after 5pm or on weekends and I was discouraged from walking on my own at these times. Overall, nice hotel though I would stay in a more interesting part of time next time
Stayed 13 nights in Jan 2020
Response from KAL on 30 Jan 2020
MANY THANKS

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable, shower was excellent. The water was hot and the pressure good. There were no wash cloths in the bathroom but it was fine because we had our own. The bed was very comfortable. the front seat was very helpful, arranging taxis to take us to dinner and the airport. Akim was the driver and he was timely and helpful. Would recommend and visit again. The breakfast was good as well. A bit pricey but the selections were abundant and tasty. The hotel is safe, they scan bags and have you go through a metal detector as you enter the property. Beautiful artwork in the lobby. The staff were very friendly
Stayed 1 night in Jan 2020
Response from KAL on 30 Jan 2020
MANY THANKS FOR YOUR VISIT

8/10 Good

michiel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Avoid the hotel shuttle!!!
Nice hotel rooms and design, good breakfast, nice outdoor area and gym and pool. What you would expect for the price. However, the hotel bar is about the slowest bar in Africa. Serving a beer consistently takes 15 minutes. You need to ask 3times, they say its coming and continue to do other things like pottering around on the computer. The hotel shuttle however is problematic. It left 10 minutes late, and then despite staff telling me it would go directly to the airport it went to collect passengers at other hotels. After more than an hour on a sturdy evening we were still not at the airport and I had to walk the last km to the airport because the bus got stuck and I was not going to miss my flight. what should be a 40 minute ride became an hour and a half. So get a taxi and avoid the shuttle
Stayed 3 nights in Nov 2019
Response from SWEETNESS on 11 Dec 2019
dear M. thank you for taking the time to write to us. we are sorry for your misadventure during your hotel-airport transfer. but know that this situation remains an isolated case and that the timing of the shuttle Accor takes into account of the fact that it spends the fact that it picks up customers in the other hotels of the group before converging on the airport. We also work on it every day to improve both the speed and the quality of service. we thank you again for your valuable opinions. hoping to see you again very soon, receive our best regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Binta on 18 Nov 2019
Thank you for this great 5.

8/10 Good

utpal

Business traveller
Liked: Cleanliness, staff & service, room comfort
novotel ABJ
Hotel is in good location with pool and Gym and breakfast is good. Room is smaller as compared to other novotel but in good condition. We booked taxi from hotel which turned out be private and old car.
Stayed 2 nights in Oct 2019
Response from BINTA on 30 Oct 2019
Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. And Novotel is a standard commune to all the all the Novotel in the world , so we do have the same size but the difference is playing by the type of the rooms you would like to book and the all the informations are on our website. thank you for sharing your experience with us and look forward to serving you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2019
Response from Binta on 30 Oct 2019
Thank you for sharing your experience with us and look forward to serving you again soon.

8/10 Good

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Trésor on 11 Oct 2019
Bonjour cher client, Nous vous remercions pour votre séjour dans notre établissement ainsi que votre commentaire. nous remarquons que vous avez donné la note de 8/10, nous voudrions bien savoir s'il y a des points de non satisfactions que vous souhaitez partager avec nous. nous serons très heureux de nous accueillir pour votre prochain séjour. Cordialement

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in business district of Abijdan
Nice hotel, mostly good service (one forgotten order at the restaurant), and very nice rooms and pool. Convenient if you want to stay in Plateau, the business district of Abidjan. Wouldn't hesitate to stay here again!
Stayed 3 nights in Sep 2019
Response from Binta on 30 Sep 2019
Thank you again for this heartwarming review of your stay with us and we will also forward you remarks to the F&b Manager and his team , we look forward to your next visit.

10/10 Excellent

F.D.Charles,, BKO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything. The place is very clean. Staff members are very professional, friendly, helpful and well client-orienters. The buffet for breakfast was delicious. We (2 adults and 3 children) stay for 8 days. We really enjoyed our stay. Recommend to anyone looking for an excellent hotel. Seize this opportunity to thank Novotel devoted staff members. F. D. Charles, Maye, Tatia, Eva and Ibrahim.
Stayed 8 nights in Aug 2019
Response from Binta on 30 Sep 2019
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

4/10 Poor

William

Disliked: Staff & service, room comfort
Stayed 2 nights in Aug 2019
Response from Binta on 30 Sep 2019
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Functional but not special
The hotel was clean, quiet and mostly everything worked as expected. Check-in and check-out were effortless and the staff were friendly. The food on the a la carte menu was good although I found the buffet breakfast disappointing. All food and beverages push the price ceiling compared to other similar hotels in Africa. The hotel does not offer much by way of an ATM, money exchange, travel services, etc. Internet speed was manageable during the day, frustrating at peak times, and the connection dropped too frequently to successfully complete a single Whatsapp call home. The room was slightly musty accompanied by an occasional sewage odour and the air-conditioner had to work hard to maintain a comfortable room temperature. Opening the windows helped with the smell but made the air-conditioner suffer -- so not really a solution when it's 30 degrees and humid out. The bed was comfortable, the shower good and the room relatively quiet. Hotel location is not convenient for going out at night as the surrounding business district turns into a morgue after dark. But apparently it's a good choice for circumventing the city's tortuous traffic.
Stayed 4 nights in May 2019
Response from Trésor on 5 Jun 2019
Dear guest, we received your comment. we apologize for any inconvenience that has occurred during your stay. we will make sure you have a unique experience at your next stay. cordially.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 10 nights in Apr 2019
Response from Binta on 3 May 2019
C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

8/10 Good

Niankoro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great experience!!! Fast service. Breakfast not worth it. But overall great for our family
Stayed 1 night in Feb 2019
Response from Trésor on 5 Mar 2019
Dear Guest Thanks a lot for your feedback. We appreciate and be sure we will share it to our staff. Best Regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2019
Response from Charles on 24 Jan 2019
Dear Guest, Thank you very much indeed for your recent stay at Novotel Abidjan. We were delighted to host you and we are glad to read you enjoyed your stay. We hope to see you soon again. best regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
central location at the plateau. Good overall property, recently refurbished. Good F&B, wifi is fast.
Stayed 2 nights in Jan 2019
Response from Charles on 14 Jan 2019
Dear Guest, Thank you very much indeed for your kind review regarding the Novotel Abidjan. We were delighted to host you and we deeply hope to see you soon again. best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, helpful staff, breakfast lacked vegetarian hot options & sheets were not 100% cotton
Stayed 3 nights in Oct 2018
Response from Charles on 7 Nov 2018
Dear Guest, Thank you very much indeed for your kind review. We were delighted to host you.

8/10 Good

Verified traveller

Stayed 19 nights in Oct 2018
Response from Charles on 7 Nov 2018
Dear Guest, It was our pleasure to host you at Novotel Abidjan recently. We hope to see you very soon again. best regards

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel is very nice in the lobby. The room, bed linen was so uncomfortable that I had to buy 100% cotton sheets. robes & slippers are nice but good sheets are a must
Stayed 2 nights in Nov 2018
Response from Charles on 6 Nov 2018
Dear Guest, Thank you for staying Novotel Abidjan. We were delighted to host you recently. We will investigate further our linnen stocks to be sure it meets the requirements of our customers. Our linnen is 100% cotton. We are quite sorry for any inconvenience you had and we are remaining at your entire disposal. Charles

10/10 Excellent

Verified traveller

Well-maintened, warm staff, comfortable beds
Spent 4 days here and was quite pleased all around. Minor issue I have is that the fitness area is rather small with little open space for non-machine exercising
Stayed 4 nights in Aug 2018
Response from Charles on 4 Sep 2018
Dear Guest, It was a pleasure to host you in Novotel Abidjan. We are delighted you enjoyed your stay despite the fact the fitness room is a bit too small. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great food just wish the rooms were not so small
Stayed 4 nights in May 2018
Response from Landry EZOUA on 29 May 2018
Dear Customer, thank you for choosing the Novotel Abidjan for your stay, also thank you for the remark made on the size of our standard rooms, it is with pleasure that we will offer you an upgrade according to availability, upgrade reserved for our member customers. Best regards,

4/10 Poor

Adwoa

Liked: Cleanliness, room comfort
Disliked: Staff & service
Will not recommend
Service was poor, guest turned up at my doorstep at 2.47 am with activated key trying to get in my room .Called receptionist was told l had booked room for two night.Really disappointment with treatment by staff at hotel
Response from Landry EZOUA on 31 May 2018
Dear Customer, Please accept our sincere apologies for the inconvenience. We are doing everything possible so that it does not happen again. it is with great pleasure that I invite you to park a coffee during your next stay to discuss . Best regards,

8/10 Good

Younglae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Response from Landry EZOUA on 5 Feb 2018
Thanks for your stay at Novotel Abidjan

2/10 Terrible

Moszy, South Africa

Disliked: Staff & service, property conditions & facilities, room comfort
Not what I expected from a 4* hotel, absolutely...
Wi-Fi is horribly slow in the room. Toilet is so small you can barely close the door from the inside. Shower gel/consumables never get replinished, and there not even a soap to wash you hands by the basin. Most of the staff dont seem to be diligent in their approach to service.
Stayed 5 nights in Oct 2017

8/10 Good

franck

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2017